Did a lot of damage to the side of my Rivian scraping against a pole. They didn't an excellent job on the repairs and even corrected something that came from the factory as a defect. The process took a while but it was mostly due to waiting on parts from the Rivian factory. read more

Patricia was great to work with and very helpful throughout the process. One thing I would recommend to future customers is to ask about storage fees upfront if your vehicle ends up being declared a total loss. In my case, a storage fee was applied after the total loss determination, which led to a dispute with insurance and significantly delayed my payout. I understand the shop needs to recover costs, but it did create a lengthy delay on my end. Clarifying this early may help avoid similar issues. read more

My friend took his car in for an estimate. I observed the team at Rosslyn Auto Body to be professional and very helpful during the process. Their shop is clean and nice looking, and they communicated well and explained how everything would work. I would strongly consider them in the future due to the good interaction I observed when I was there. I would encourage you to give them a try. read more

Great experience all around with our Rivian! Truck looks like new and it was done ahead of schedule. Bryan was very communicative and addressed any concerns that we had. I would definitely use them again. read more

Oscar & team were prompt and transparent in all their communications. Work was done well and efficiently, and vehicle was returned very clean. Would recommend. read more

The customer service and follow through were fantastic. They worked everything through my insurance company which made the claim as easy as possible. Thanks for a great job!! read more

t now Kris the owner and Mike the manager have taken care of me for over 15 years. I drive about 60,000 miles a year, and have had car crashes . Latest was my Toyota Camry le 2018. Big damage to the unibody structure. When they were done the car looked showroom new. Could not tell. They are extremely honest and take pride in their work. With parts shortages and hidden damage it took a while, but they kept me advised and never minded phone calls. I was a pest and they always were happy to talk to me. Mike was my primary contact and he was awesome. Bent over backwards to put ,e at ease, very well mannered, professional, and knowledgeable. Don't think twice, let them take of you. Came in after repairs 10 minutes to closing for a small glitch, and they immediately jumped on it. As I said they care about the customer. read more

Amazing service and return time and Oscar kept us informed constantly on progress of the repairs

Highly recommend Rosslyn Auto Body as a Tesla certified body shop. Great communication during the repair process and awesome results. Mike kept me in the loop and Kris went above and beyond after the repairs to help ensure the insurance company covered all issues caused by the accident. read more

IF I CAN PUT 0 STARS I WOULD! The worst most unprofessional experience I've ever had it was absolutely terrible! The update picture kept being repeated with no progress being made, I had to be the one to cal and ask the status on my car! At the end they kept pushing back my due date MULTIPLE times now check this out, Friday November 18 (was my cats final due date and I was told by Douge who was working mainly on my car) that it should be good to go by lunch time! I said okay no problem I originally was planning to pick it up in the early morning but no problem I get an hour break so I can pick it up on my lunch break NOPE! I called around noon asking the status and a rude receptionist by the name of Jessica said they still had quiet a few steps to do and couldn't give me an estimated time I said okay fine I get a 2 hour break from 2-4 ( I work in fairfax doing treatments btw) so I figured I'll go then, Douge had told me he will call later in the afternoon with more details ! Let me tell you this man was telling me over the phone that he would leave my car outside with the key hidden under the tired or in the gas pump compartment, he apparently does it all the time too! Now when they called me 1 hour and 15 minutes before they closed that the car was ready and to collect payment over the phone I said no I have cash I can't pay over the phone and that's when everything went down hill! To keep things short my phone cal got passed around to receptionist to douge now let me explain how RUDE & UNPROFESSIONAL he is!!! He was yelling to me over the phone, cursing, laughing at me,, mumbling under his breathe while still on the phone and mocking me! I was very frustrated at the fact I have been patient with these people and they couldn't accommodate me! I simply asked to stay AT THE MOST 40 min passed 6 so I can get my car and pay my due fast forward to when douge finally agreed, I made it at exactly 6:20 the employers were still trying to leave too and douge was no where to be seen! A nice man by the name of Joe closed me out and checked out the car before I gave payment, NOW here comes another problem! THERRE WAS WHITE PAINT ALL OVER MY BLACK FRONT SEAT, there's a dent inside my door & the back trunk was poorly put in, this is a 2016 Honda Civic that got Tboned, of course I will be returning very soon to get all this fixed so they have not seen the last of me but spare yourselves people GO ELSE WHERE THIS PLACE IS SHIT read more

Rosslyn Auto Body - Body Shops Near Me - Alexandria, Virginia

I have a 2011 Honda Pilot and was recommended to Rosslyn Auto Body by my trusted service advisor at Landmark Honda. Oscar originally wrote up my estimate at Rosslyn and was very courteous and efficient in his explanation of the estimate. What made Me write this review were not just my initial interaction with Oscar but Mike and the owner Chris who identified an imperfection in the work that was completed that I would have never noticed or seen. Both Mike & Chris advised me of the observation and of the revised timeline for getting my car back and me back on the road which I greatly appreciated. The job they did was FANTASTIC and should I ever need additional work performed I will take my business to Chris and Mike at Rosslyn Auto Body! Moses Cobb read more

Amazing staff! Amazing work. My poor Ruby was hit by a turning car, got stuck with three rentals :-/ but was worth it. Ruby looks and runs great. I had the pleasure if working with Vicki & Joe! Thanks guys!!! read more

Rosslyn Auto Body - Before and after - Body Shops Near Me - Alexandria, Virginia

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It was incredibly difficult to communicate with this establishment. The constant phone tag and back and forth emails was frustrating. They kept pushing back the completion date. I'm not even sure they even wanted my business based on the way they conducted themselves. I wouldn't recommend them nor would I ever come back. read more

In my opinion, Rosslyn Auto Body was quite possibly the worst body shop I have ever used. Certainly one of the worst. I used them because they were a Nationwide Insurance Company recommended shop. Stupid move. NEVER, NEVER, EVER, EVER use an insurance company affiliated body shop . Under this arrangement, the shop works for the insurance company, not the vehicle owner. First, they took more than five weeks to repair the vehicle. The reason for this is they were searching for junk parts. The junk trim did not match the rest of the trim. The junk radiator was for another model and year - clearly marked as such but they didn't care. There was a beer can left in the engine compartment. The air cleaner was hanging loose. Hoses were not reconnected. All in all, a crash turned into a nightmare by these buffoons. read more

Update: My car went in for body work. Now all of a sudden there are multiple electrical and engine issues that had not been present before. Thank god for AAA. Don't chance it, go somewhere else. Anywhere else. Brutal. Thanks for FINALLY doing the right thing. Doug and Mike Jackson are outstanding-sincere and truly helpful. That said, I think it's important that Joe Wu be held to account. He is a hustler and a scam artist (not a particularly talented one mind you). Joe tried to get another $138 from me mid-way through the repair, calling to tell me that I needed to *replace* my whole back right window as a result of a mistake his *glass tech* made. Not only did Wu try to make me pay for his error, but suggested I needed an entirely new window when it was simply a scratch in the tint. At last, the day before I was scheduled to pick up the car, Joe sent an email saying that Rosslyn Auto Body would take care of the tint. How generous. I came to pick up the car. I am told that the repair is going to cost me another $35 for *supplements*. Thankfully, Doug knew to ask whether or not I consented to Joe's *supplements*. I did not. Once the bill was sorted, I went to the car to find an oily residue on the drivers seat, low air pressure in all four tires, and later, as I was driving, my antenna fell into my lap...it had been on the dashboard. Kris Burton: I am really concerned about the way you conduct your business. When I called you after learning that Joe Wu planned to charge me an extra $138, you told me that "you knew nothing about this" and that you'll have to "defer to Joe"... I was under the impression that's Rosslyn Auto Body is your garage? 1 of 2 things could be happening here: either you are truly aloof and unaware of what is going on in your place of business, or you are aware and are simply complacent when it comes to Wu's micro-fraud. Either way, you've got some serious provlems Kris. I do hope you get things worked out. Cheers! read more

Well, I got my car back. The ENTIRE process went without a hitch. The finished product it a complete 10. Paint match is great, and it works perfectly ! All I can say about this shop is one word: PROFESSIONAL WHY YOU ASK: They kept me up to date on my repairs They got the work done quickly Performed quality repairs and paint Delivered the car when they said they would Cleaned my car's interior and exterior prior to giving me the keys Nationwide Insurance has a keeper with this shop. Thanks guys!! read more

DO NOT USE THIS SHOP! I've been a customer for over a decade, they used to be helpful and their work was good! But my last experience there was unpleasant and not helpful! Doug was not willing to work with me over relatively small adjustment from the insurance company! read more

I took my Nissan Leaf here when it was rear-ended and needed a new bumper. The car was only a month old! They were super nice, excellent on communications and updates both via email and phone. Always knew who I was when I called. Repair work was done professionally. After returning home I noticed that the car paint had some rough spots, seemed like overspray. They took it back, washed it thoroughly, brought it back out and waited to make sure I was happy with the work. And yes, they were recommended by the insurance company who paid the bill. But they treated me as if I were the customer. Sadly, I had another fender bender a month later. Also not my fault. I brought the car back to Rosslyn and they were just as excellent to work with the second time as the first. read more

So happy with Rosslyn Autobody! They did a great job on the body work on my car, were very good about explaining what needed to be done to fix my car (I know nothing about cars), and were extremely accommodating with my busy work schedule. They were willing to stay open an extra half hour for me so I could pick up my car after work and not pay an extra day for my rental car. Very kind and accommodating - would definitely use them again! read more

The manager of this business reached out several times after the incident and wanted to make things right, finally he agreed to fix the lock free of charge, for as I stated my family has been reoccurring customers here. I'm content and thankful they fixed it, still, if you plan on coming here, be cautious.... read more

Great customer service and quality work. No other body shop would even see my car for a month, but Rosslyn Auto Body saw my car in a couple days. The work was finished a week ahead of time and is perfect. Mike Jackson in particular was extremely helpful and regularly called me to update me on my cars status. read more

I would say try somewhere else if you have a "high maintenance car", these people are not the most authentic when it comes to pricing and analysis. read more

This review is not about repair work (they did excellent repair work for me over the years) but this review is about customer service. I am ready to trade my car in and get a new one but want to get the best possible value on my old car. So I took the car in to get an estimate for repairing some pretty ugly dents I made to the front bumper. Kris gave me the estimate for a new bumper and then advised me to forget it -- he didn't think I would recover the cost. His advice was to go to a good car wash to get the car cleaned up. How many people would put the customer's interest above their own? For his honesty and good advice, I commend him with 5 stars. Of course, I will (if necessary and hope it's not) be a return customer. read more

Rosslyn Automotive is the best!! Had to take car in and needed it back quickly for a road trip and the car was done early. Doug is simply the best, great customer service and so wonderful to work with, I can't say enough about how great this place is. Every day we received an email with updates on the car work and PDF picture, how cool is that? If you need car repairs this is definitely the place to go read more

Rosslyn Auto Body did a great job repairing the front bumper of my BMW. They kept me well informed throughout the process and their customer service went "above and beyond" each step along the way. Chose them because they were in-network for Nationwide Insurance, but would safely recommend them to anyone in the Arlington/Alexandria area who needs body work. read more

I rarely write reviews, but I am truely impressed with this autobody shop. I have a company fleet vehicle and this shop was an option through my fleet for repairs to be done on the passenger side of my Equinox. Not only did they fix the damages on the passenger side (which was what was approved through my company car insurance policy), but also fixed damages to the front bumper from a previous accident a year back (free of charge) that another shop in Fairfax had neglected to repair when I took it in for assesment. In addition to that, they cleaned and washed my car, to which it looks professionally detailed, and had everything done in 2 days!!!! Big thanks to Joe for being so helpful and efficient! I highly recommend going here :) read more

Went to Rosslyn Auto on Farrington because they are Nationwide approved. They were wonderful at communicating each phase of my car repair. My car is now finished and both looks and runs perfectly. read more