I never thought I'd have SO many good things to say about a moving company, but I do.
We moved from Charlotte, NC to Seattle, WA in 2014 with a corporate relocation, so we had no say in who we used for our move that time. We didn't have a bad experience with that company, but we did hear that if you use them for a personal move, you are taking a big risk, so we decided to look elsewhere. In planning our return trip to NC, I was faced with the daunting task of finding a good mover. I had heard horror stories about movers, but once I dug in and started reading reviews, I started to get nervous. I searched Angie's List, Yelp, BBB, Consumer Affairs, any review based site I could find, and most companies were coming up short. Way short. I read stories about thousands of dollars in damage and unresponsive companies, belongings being held hostage for more money, brokering things out to other van lines and having things be lost, or missing for months. I was actually starting to think we were going to have to move the house ourselves in a truck, but honestly, we didn't have the time (or experience) to do this properly.
On a whim, I reached out to the only fantastic sounding moving company that I read about - Can't Stop Moving. I saw that they were a Seattle based company, and the reviews I read all mentioned local moves, but the ratings were so good that I just had to know if the could help us. Surprisingly, I heard back from Malcolm right away, with a big YES, and suddenly I felt like we might be able to make it work! I put them on the short list, and I had them come out to do an estimate for us.
Eric, one of the owners, showed up promptly for our estimate. He was extremely friendly, honest, and best of all, he was able to check off every single box that we required. He was going to come out with his team, pack our items that needed packed, load them themselves, into a truck they would rent, drive them across the country themselves, unload them into our new place, and then fly home. They are literally the only company that could promise me our belongings would not be changing hands. And that was our number one requirement. I want to know who I am dealing with, and none of the other companies could promise me the same. Eric had no issues with any of our items, our timing, or anything else we asked. He was upfront in saying they were going to be a little higher, price-wise, than the big chains. We were equally upfront in letting him know that we do not mind paying extra for better services.
The quote came in, and it was higher than the other companies, but it was absolutely worth it to have a company that we were excited to work with, instead of one we were dreading.
Leading up to move day, every question I emailed got a prompt and friendly response. I never felt like we were being sold anything, and they were some of the nicest people of our whole move to deal with.
Moving day arrived, and they showed up on time, with enough people to get the job done quickly. They even went to our storage unit to pick up those items before hitting the road, and that was such a relief to us, as no other company was willing to do this. It alleviated us having to rent a truck and haul those things back to our place. So, again, we were happy to spend the extra money on their services. The truck was loaded, and the whole time they were super friendly and sweet about everything. Eric was going to drive the truck himself, and made sure he had our contact info and we had his, should we need anything at all. He sent us frequent text messages updating us on his (very speedy) progress. He left with our shipment Thursday afternoon, after loading all morning, and delivered it to Charlotte on Tuesday. This is a very impressive time frame, as most companies informed us it would be about 2-3 weeks, depending on when a truck (filled with other people's moves as well) would be going that way.
I must say, I feel like Can't Stop Moving was the perfect moving company. The level of service they delivered is beyond what I could have imagined. I felt like we were dealing with friends, and not an anonymous company that would maybe show up with our stuff in a few weeks. If you are looking for a full service moving company, and feel like you just can't find one that fits the bill, I beg you to give these guys a chance. They were amazing! read more