I wish I could make this a 5 star review but I can't. Because........... we are still waiting on parts for our RV that was promised to us over 2 months ago when we first bought our Windsport. We were very excited ( however a bit apprehensive because of the reviews of camping world) about buying our RV from CW. The good part was that they gave us a very fair price for the RV unlike most of the other dealer. However, it has been a slow downhill slide from there. Numerous things needed to be repaired before we picked the RV up. We had a 4 week trip planned that gave them plenty of time to get it done. So when we went to pick this up at the end of April 2 items were still not replaced. "it's on order" is the go to line that we are getting. It is now May 29 and we are still waiting for those 2 items. Really bad. SO the lesson is.......do not pick up your RV until the promised work has been done. Apparently, once you pick up your RV they are done with you. read more

Lets not overlook that this place is way overpriced, how about the fact that my husband and I were looking for a used camper and were not helped. We stepped outside where the golf carts were and walked around for a bit in 110 degree weather with nothing but asphalt and black shoes. A salesman drive up and took us to the farthest part of the lot, helped us for 5 minutes then got on his cart and said he had another appointment and drove off!! Walking back my shoes burned into my feet and I suffered heat stroke! DO NOT go here! read more

I will make the same offer on Yelp I made to Camping World. I bought the TT in May 2016 it is now Sept 2016 and I have used the RV one weekend. I will be glad to let them buy the RV back for what i paid for it minus $1000. I paid for special treatment on the paint and had a 2 nd AC installed. Now in my book that is a hell of a business deal and I will not say another negative thing about Camping World. read more

I purchased my RV from this location and it broke down on the way home. I took the RV back and they said they replaced the problems but I've had this same problem numerous times. They sold me a lemon and refused to fix it or remedy the issue in any way. Do not go to this place they are scammers they will take your money and give you junk and have no Conscience about it. I understand businesses are in it to make money but I don't think that they should take people on a ride and scam them there's an honest way to make money and they are not going about it the right way. read more

My last experience I will have and last hard earned money spent there. Tattooed blonde at the front rude, didn't know anything. They did not have my part but had overstock off the wrong part. Whoever orders the light bulbs is an idiot. 60-70 1157 style LED taillight bulbs. Zero interior light 1156 bulbs. read more

Purchased a 2005 5th wheel trailer. I totally understand 'as is', however, I had issues from the moment I hooked up. The fridge would not work properly, washer leaks and the new kitchen faucet was hooked up backwards. After taking approximately 3 days to try to resolve the problem with the fridge, plus being a weekend, I called the Camping World. Another three days pass as I was not getting called back. When I was called back, I was told it would be $259 just to for the trip charge. Again I totally understand 'as is' a month 6 months down the road but from the time of delivery! The service manager finally called me back, after I had to call back twice due to calls not being returned, He stuck to the service department s quote $259 plus whatever it took to fix it. I explained my frustration as, this is a lot of money to me, he just said he could give me a number for a mobile RV person who would be cheaper. Very poor customer service. (There were other problems during the purchasing process with lack of communication as well) I will not be recommending this Camping World in the future read more

Store was clean and staff was friendly. I found what I was looking for easily, but when checking out, the product came up roughly $20 more than the tag on the shelf. The cashier informed me the shelf price is a member price. I'm ok with membership pricing, but much less so when it is not clearly indicated resulting in surprises when checking out. I begrudgingly paid the non-member premium, but decided I didn't want to support what felt like deceptive pricing and went back in to return the product. The cashier was friendly and understood my reasoning, but said I would need to provide personal information to 'create a profile' in order to return the product. She and her coworkers were unable to articulate the reason and use of the requested information and seemed completely dumbfounded that I was reluctant to provide it. Eventually, they were able to create a fake profile to complete the return, but the process was far more difficult than it should or could have been. All in all, I left with serious questions regarding the business ethics of this company. Would not recommend to anyone who values reasonable anonymity and honest pricing. For what it's worth, I found the identical product on Amazon for about $40 cheaper than their 'member price'. read more

Didn't realize that this was more than just a dealer. They also have parts and service and a little store inside. Found that there were lots of people here to help. We'll definitely call this location again in the future when trying to track down parts. read more

These people are the rudest people I have ever encountered. They all need to take a customer service class. Their hours say they're open until 6:00pm, but 2 times now I've shown up 5 minutes before closing and the doors were already locked. Today I had to beg the guy to let me in, as I knew exactly what I needed. As soon as I walked in an older blonde haired lady said, and I quote "how did you get in here?" Really? How rude. You just lost a customer for life - I won't ever set foot in this store again! read more

Horrible customer service, horrible salesmen. Can't even test drive a vehicle before they run your credit. Do NOT shop here, they will take you for everything they can read more

I would give no stars, had that been an option! Spent LOTS of money here on a new motorhome. Once it came time for service and ordering of warranty parts and repair it became a problem. It's very hard to get calls returned! Once they sell you something they could careless about your business. Lesson learned and I will go elsewhere next time and encourage anyone else to do the same! read more

Overall Experience for Camping World 2222 E. Main Street, Mesa, AZ 85213. Not acceptable! Purchased a RV in May 2011. The complete process from the sales transaction to delivery of the unit the service was extremely dissapointing. What is worse, no one would claim any responsibility for each error. It was always someone elses fault. I am very sorry they got my business. Before taking delivery, we discovered title work was done correctly. Unit was not ready for pick up when promised. The second time we came back it still was not ready. Three times a charm. After taking delivery ,weeks later we found out the title work was still not correct. We had a personalized plate on our old trailer and wanted to just transfer the plate. .......Yep, we were sent a new plate. It's a shame, but it appears no one at this location seems to care about getting the job done correctly the first time. ******Warranty Work******* March 2012. Needed warranty work done. RV unit was in service for 3 weeks. Camping World called me on Wed, I attempted to pick it up on Saturday and discovered 2 of the 3 problems were not completey repaired. The 3rd item was a water leak inside the trailer when filling up the fresh water tank. I will not know till I take unit out again and unfortunatly it will be out of warranty by then. I called CORPORATE customer service since the issue of Poor Customer Service is still exsist since May of 2011. What was I thinking....Everything trickles down from corporate. Someone is suppose to call me back in 2 days....I won't hold my breath. Just beware. This bad customer service is not a conicidence. read more

Horrible service at camping world! We took our brand new RV into the shop for some maintenance. They had it for 65 days and then didn't fix everything that was supposed to be fixed. Left it completely dirty and stains in the drapery and hardwood floors! The manager, Rick Williams, came out and said yeah! Not our apologies, just a nod and yeah! No interest in helping us, we now have to go to La Mesa RV to get the remainder fixed. Disappointing, I can see why their scores are so bad! read more

After you purchase an RV, they want nothing to do with you. So disappointing. I noticed this Camping World had very poor reviews so I should have gone elsewhere. Still don't have title work after six months. read more

My husband and I spent Saturday visiting 3 of the larger places in the Mesa area that sell RVs. Of those 3, Camping World was the only place that asked us to sit down in an office and provide all our personal information before they would even let us look at a single RV. It felt like we were dealing with the stereotypical used car salesman. Very intrusive. We walked out and will never go back. read more

WOW!!!! What lies I was told to purchase a 3 year Good Sam membership. Absolutely no dump station at this location or any other in AZ. Guess I need to drive my travel trailer to another state to use this service. Absolutely no roadside assistance "unless" i pay another yearly fee on top of the one I just paid. Fuel station savings are no where near me and I read that you have to have a Pilot Flying J credit card to use them anyway. Total lies!!!! Do not fall for them and purchase the Good Sam Club. read more

We recently bought a travel trailer from Camping World of Mesa. The salesman was awesome, listened to our needs, asked a lot of questions, took time to really understand what we wanted and needed. And promised us that we were now part of the 'camping world family', whenever we required service we would be prioritized and put ahead of others, etc. etc. The reality - after our first shakedown trip we had a few items that needed servicing under warranty. When requesting an appointment, the first available date was 2 months away. We booked it, hoping we could work with them to pull it in so we could go on our planned vacation/family reunion. All attempts to talk to someone were unsuccessful. Called many times, calls were never returned. Tried to compromise and lessen the list to only the required 1 or 2 items. No success. They wouldn't work with us, wouldn't return calls. Upon asking about our appointment that is nearing it's 2 month waiting period, we now find out that a service tech won't even look at the trailer for 7-10 days from dropping it off, and it will take up to 45 days to fix any problems. My suggestion - don't buy an recreational vehicle from Camping World of Mesa. They have horrible customer service. read more

If I could go less I would. Let me start by saying we owned our camper for 6 months and camping world had it stored on their lot for 4 months of this! We had a few punch items that needed to be fixed when we purchased - nothing was done until I blew up! The manager was kind and did throw in a couple of items to help calm me down - but please don't expect to have actual work done there! read more

Avoid at all costs, terrible service. Walked into the parts and services and not even a hello was said for 15 minutes even though people were sitting doing data input, walking through etc Talked to the manager and got excuses of being short people. It costs nothing to have your employees say hello or that they will be with you in a few minutes. read more

Out standing service department.Service manager is friendly professional goes the extra.Counter staff is great!

This place is full of the rudest most useless unhappy don't want to help you go screw yourself employees I have ever seen. I signed up for their membership and I will simply write that off as a lost because I will go ANYWHERE else than this crap hole. read more

Went in today to ask a few questions about a used RV i'd just purchased. I've never owned an RV before and Ray in parts made me feel comfortable, answered my questions and went out of his way to be helpful. I live several cities away, but will be back because of Ray. Thanks again!!! read more

Service at this location is BAD. Just trying to purchase an accessory for an RV was an excerise in futility multi trips to store as they kept telling me it was on the truck from warehouse. Finally I ask if they could just order me one. They ordered wrong size then reordered. When I called to see if order had arrived no one answered the phone took multi times dialing and finally someone answered and took phone number said someone would call back. No one ever called. They certainly lived up to their poor ratings. With their ratings I'm not sure how they stay in Business !!! read more

they were very rude to me would not be very flexible or bend after a two day run with them. sales person sergio was rude as well. i wasted time and made a great almost full price offer. read more

Parts & Service could not have been better. Ray in Parts gave me a great price on a supplemental Brake System and set an appointment with the Service Dept a week later. When I arrived Eric greeted me promptly and was very professional. When I asked a question he was not sure about he asked the Technician to come out and discuss with me. Technician was professional and answered my question, ( think his name was Jason). Eric advised when it would be ready to pick up and it was done when promised. The install was perfect and the vehicles were protected and clean. Well done Camping World, keep up the good work. I'll be back. read more

Tried calling I'm looking for a part continually put me to a voicemail box after being transferred was an able to talk to anyone no one there was able to help me asked to speak to the manager and they directed me to another customer who is also waiting to talk to someone this was five phone calls and nobody there is willing to do anything to help their customers horrible service will never use these people again straight up garbage read more

Great facility, however the repair facility leaves lots to be desired. The body shop is terrific, but if you have a mechanical issue prepare for at least a $1,000 bill and minor repairs taking weeks or months to complete. I will not be returning....... read more

Incredible and efficient employees! We came in, told them what we wanted and how much we wanted to pay for our new toy hauler and they exceeded expectations! We we're out of there in 2 days with our trailer. Everyone was so nice and helpful. We'll be recommending to everyone we know. read more

Absolutely the worst experience I could possibly imagine from a large purchase from such a well known name. The salesman is the only person I dealt with who has any follow through and the service department is completely inept at best. The management is good at making promises, but so far 100% failures at keeping them. What a total embarrassment. They delivered a unit to me with the toy hauler frame not attached to the wall but didn't tell me about it which caused further damage, they damaged my roof and refused to do anything about it, they did not send the cables that hold the back door as well as other missing parts, they promised to replace the chair that was all gouged and did not, they do not return calls and worst of all, they have not replied to my local camping world in the warranty process, which in a complicated way negates the coverage for some of the legitimate warranty items. Keystone is no better than Camping World Mesa, but this review focuses on the failures of this poorly run dealership, which I hope no one ever goes to and experiences the same things I have experienced. This is a warning to prospective buyers. There are other dealers right down the street, let's hope they value their customers more than these people. Next stop, BBB Thanks Fellas! read more

If I could leave zero stars I would . Run don't walk away from Mesa Camping World RV repair/ parts/ service. Since 1/20/14 till today 4/25/14 they have been unable to make/ finish repairs to dock lights, stair cover and they broke our main cabin slide while they had it. They were unable to look at it as they were "too busy" for 3 weeks, numerous calls, no call backs, in disgust we took it to a great professional place( God Bless East Valley RV Specialists!) . The good news for other consumers? This place is shutting down for good. They never informed us since March that they had no techs competent to work on RVs!!! Case in point? Unable to fix round docking lights as "they are sealed units" !!! Really? Replace them is a concept... Disgusted. Total bill? $3,787.91 read more

Trent and Brian took great care of us overall. If you can remember to hate the game, not the player, then they are amazing! The employees are all very nice and personable, just keep in mind that the Mesa location does use old school sales tactics, every single one in the book... So if you can go in prepared to 'handle' all of that, then you can do well. Also be prepared to comparison shop- it may be the only way you will have any leverage. We still overpaid for a new camper in the end (especially after the finance and warranty dept got a hold of us), and I am going to have to personally own that failure to stick with my guns- my fault really, they are just doing their jobs and I can admit to getting outplayed. (grrr) ;-) Our orientation went pretty smoothly and we really liked Danny, our tech. We do have a couple items that need to be addressed, and hope that process goes smoothly- will update this review with our post purchase service experience. Meanwhile, we are celebrating the acquisition of our very first travel trailer and plan to squeeze every penny of enjoyment (lots and lots of pennies) out of it that we can! Thank you Camping World of Mesa! read more

We had a great experience buying a travel trailer. We started shopping the weekend of August 10th. We met Jamie our sales person, whom after taking our name and phone # , allowed us to browse the lot just to see what we may want to buy. When we came back in with our choices he offered us ice cold water and answered the questions we had. He gave us his card and told us to call if we had questions. We went home did our homework and came back the 18th with a narrowed down list. Jamie remembered us from the weekend before gave us water and sent us out again. We picked the coach we wanted and the negotiations started. It was a smooth and fair process. We went back the 24th to pick up our new rolling vacation home. Levi was outstanding with his review and teaching of all the functions of our trailer. The finance department was fast and efficient . We are looking forward to our partnership with Camping World Mesa as we enjoy the ownership of our new trailer. David and Lori Clark Phoenix Az. read more

I recently had my brakes and wheel bearings on our 5th wheel redone at Camping World in Mesa. Our service advisor, Nate, was a real pleasure to work with. He explained everything in detail. The service started with repacking the wheel bearings replacing the seals and inspecting the brakes. On inspection, they discovered that the brake wiring on one of the wheels was messed up, causing total loss of braking to that wheel. Nate gave me a detailed estimate on all the recommended repairs and gave me the option of how much or how little I wanted to do. I opted to do the complete brake job which included new backing plates/shoes/magnets, resurfacing the drums and repairing the bad wiring. The final cost came in slightly lower than the original estimate. The repair was completed as scheduled, and I'm very happy with the results. read more

Had a minor issue after purchasing regarding scheduling repairs - turned out to be a communication issue with the team quickly resolved. They have a good management team that is responsive to customer needs. The best way to evaluate any company is how they respond when there are minor issues - versus when things go perfect. read more

Absolutely the worst service department in Arizona.I took my 5th wheel in for a servicing package in March 2018.It is now July and it is still there.A total nightmare getting to talk to the adviser. The first adviser would never return phone calls and you could only leave a message.He eventually emailed me about needing more items repaired.It needed a new battery for $250 and also 4 new tires $905.He must think I am stupid.The tires were way overpriced and it was $50 per tire to mount and balance them(discount tire has excellent tires for $77 each plus $15 to mount and balance-go there).I drove down to Mesa to talk with adviser and ended up talking to the service manager.We cleared up what I wanted serviced and repaired and I thought we were good.Another month goes by and still the service is not completed.I called to talk to the adviser (BOE)and i was informed that he no longer worked there(he would have made a great high pressure salesman as he would come up with more things wrong all the time).So now I drive down again to Mesa(it is approximately 140 miles round trip)and meet the new service adviser (Pete)and we go out to the 5th wheel(in a large dirt field in Arizona)and went through what was done and not done(its been 3 months so far at this point).Upon opening the door it was full of dust and when trying to open slides the rear driver side would not work.He said he would look into it and get back go me with a price to repair it.They have it 3 months and are telling me I have to pay to fix something that broke while it was in their possession ?? The tires will need to be replaced as they are exposed to 110 plus temperatures every day.This new adviser told me that my trailer would be ready the following Tuesday or Wednesday(I went in on a Friday) so I took his word that it would be done.Two weeks later and no call.Finally 3 weeks later I hear from him and he says the work is done "BUT"--Here we go now more $$$$ for something.He began telling me about how the slide out(same one as before)was not working and he would have the service manager and shop person look at it and get back with the price.At this point I could no longer take it and yelled at him that they would charge me 3 times the price for the motor and another 3 times what it would take to replace it.He just said he would get back to me.Now its over 2 weeks and I have not heard a word.This means that I will most likely have to drive down there again o see what exactly is going on.This time however I will be wanting to meet with the service manager,general manager and the so called adviser as it has ow been over 4 months and the work is still not completed.I will after picking up the 5th wheel take it to another shop with the list of items that they supposedly did and make sure they were done.I can not trust them saying it was all done. Overall this has been the worst experience I have ever had with any type of service anywhere in my life.I can never ever recommend this Mesa store to anyone for any type of servicing or purchasing an RV of any type.Take the time to research a good shop other than camping world and you will most likely get top notch service and not treated like a cash cow for them.There are many shops around that can get you a turn around on repairs of 1 to 2 weeks for servicing and repairs.At this point we are approaching 5 months and its still is not done.I do not know why they can not complete work in a short period of time.My only conclusion is that the way totally overbook themselves with little regard as to how long it takes to do the work.The bottom line to them is how much $$$$ they can make and cause you the most aggravation they can !!!! Just to let you know all those months your RV sits in Camping World in Mesa or any other one you are still making the payments and paying insurance.The whole time not being able to use it and you might as well add that onto your cost factors also. read more

Mr. Marcus Lemonis. Since we started our business relationship with Camping World both of Akron Ohio and Mesa AZ, we haven't experienced any thing but BAD customer service, LACK of technical support, LONG DELAYS with the unit simply sitting in the back of the dealer's lot, and HUGE bills to pay. Our current experience has been the WORST of all. Your service advisor, Tash Natachu, at Camping World Mesa as well as your people at Camping World Akron, failed to advise us on critical maintenance items for our RV QG 5500 Onan-Cummins generator, especially the correct number of hours in the generator's maintenance interval. The most amazing part is that out of the 16 months that we have owned the vehicle, 377 days (12 months -12 days) our motorhome has been parked at CW/M's lot waiting for parts, and then service scheduling for repairs. None of the work orders of Ms. Natachu, Mr.Robert (another service advisor assigned to us) or Mr. Rick Williams (Service Manager, who needs a LOT of customer service training) recommended any generator maintenance at all. During our most recent 3-day vacation, the generator would start but would only run for 2-3 minutes before stopping. We brought our motorhome on August 12th, 2017 for that issue and other repairs under warranty with Forest River, the manufacturer. Three weeks later we were contacted by Mr. Boe Cottom (another service advisor) who said that the carburetor from the generator needed to be replaced. He also noted that due to LACK OF MANTENANCE the insurance would not cover the cost. The generator according to Mr. Cottom should be run every month for 1-hour, and also needed to have an oil change at 50 hours, after we were told at CW in Akron that maintenance would be at 100 hours. From the beginning there has been misinformation and lack of technical support from Camping World service advisors who are supposed to have the experience and/or knowledge that the job requires. Today, October 13, 2017 we received a call where Mr. Cotttom was informing the vehicle was ready to be picked up and the total amount to be paid for the generator repairs was $1.380.15. When I asked why the final price had climbed so high when the carburetor was only $349 and we are now well aware that the total number of hours to disassemble, removing the old carburetor, installing the new one, re-assembling it and testing, according to the generator manual as well as several YouTube videos for the identical generator model would not take more than 1.5 hours. Are we being charged $907 (more than 2.5 times the retail value of the carburetor) for no more than 3 hours of work ? Especially when all this happened because of a LACK of professionalism and communication on the part of Camping World. It was very clear to me that your Service Manager Rick Williams is a prime example that you don't care about your customers. He is very rude on the telephone, and resorts to yelling at us (the ones who along with other customers make his job possible). We want a clear resolution to this, we will pick up our motor home tomorrow because we did not buy an RV to leave at your place; however, you have to realize that our inconvenience in time, leisure and money was only caused by your team's LACK of proper communication with us and related technical support. If our motor home was parked at their place for straight two-to-three months at the time, and now they are saying the generator should be turn on once a month, the question is why they did not do it? Is that the way that your company makes money? read more

I have taken my new R V back 6 times for various issues. The straw that broke the camel's back? I had waited for four months to have the countertop replaced. I was scheduled for an early week (Monday/Tuesday) installation, so I dropped my trailer off on Friday. I went to pick it up on Wednesday and was told it was not ready. I had an out-of-town emergency so I left after being told they could ship it from their location in Mesa, where they did not have time to install it, to Texas and I could have it installed there. I gave Nate the location/zip of where I would be and he assured me it would be sent with no hesitation to the nearest location. Well, we are at the nearly two-month mark and my husband went into the dealership and was told the part now has to be shipped from the factory in California!!!! Where's my counter, Nate????? Nate, lied and said he sent me an email requesting the location I needed to have it shipped and whoaaaa what'da know of all the thousands of emails I receive his just happened to be the only one to slide mysteriously into the loss email abyss. Customer service is NOT a priority. Summer and Sherry are who you want to talk to if you need help. read more

I wrote a review earlier this month but did not give an explanation as to why I gave Camping World such a low rating. I purchased a 22 Ft. Travel trailer In March of 2016. The salesman at first was very nice and I'm not saying He is a bad individual but the fact is He makes money on commission. I took about a week getting my down payment in order and as time went on I got the impression that it was urgent for him to make a sale. Next I went to finance and everyone there was nice until my insurance co. was slow producing proof of insurance to the loan company. Then I received phone calls one after the other explaining that the loan company was holding the payoff to Camping world until they received proof of insurance. It took 4 or 5 days to get it cleared up. No fault of Camping World but their finance people should have been more understanding. Next my delivery date was set for a Saturday. Went to pick it up and was told there were multiple problems. Shower stall leaked the breaker to the fridge did not work and therefore neither did the fridge. The television did not work either. Same Breaker? So I ask if I could leave it and pick it up when the warranty work was done. They told me that was fine it would probably take a couple of weeks to get parts and another week for repairs. I told them that was fine. June rolls around and I needed the trailer because I was going to My Grand daughters wedding and we were going to use the trailer as our place to live for a week. Called Camping world and they said they had the T.V. and fridge working but was still waiting on the shower stall. I told them I need it so they let me take it and to bring it in when I got back. Went on vacation up north. First night we were there the temperature dropped to about 40 degrees, went to turn the heater on, it didn't work. Thank god my Daughter had a space heater we borrowed. The next morning we tried to use the microwave. You guessed it. It didn't work. After vacation took it back in. They ordered all parts again. I waited 3 weeks to get it back. When I picked it up I noticed that the paint on the rear bumper and on the tongue was faded. I ask about it and the guy that was showing me all they had done said that the Arizona sun had that affect on things that it should just wipe off so he took a rag and sprayed something on it and indeed it did wipe off. I took it to my storage facility placed my cover on it and it stayed in storage until late October when we took it on a camping trip. When I removed the cover and rolled it up to hand down to my wife I noticed that the plastic vent covers were cracked I inspected them and they were like paper thin. I fixed them with silicone until we could get new ones. As I was hooking up I noticed the paint was faded again on the rear bumper and the tongue also the battery box strap was rotted and had dropped on the ground. I don't know what they used to clean it but I hope no one else had that happen to them. Never again will I use them and I haven't. Also I will never recommend them to anyone. Also I did not get My $50.00 in store credit that I was promised. read more

My business partner and I bring our 5th wheels in every year on our way back to Minnesota. We've owned multiple RV's over the years and we know that no RV comes without some sort of failure each time we take them out. I've read Camping World of Mesa's reviews and must say that I disagree with their rating. We continue to return to them as I have always had fantastic service at this location. They are polite and the work that we ask to have done has always been done very well. They do let us know of services they recommend being done and most of the time, we agree to have them done because we want to minimize headaches down the road. We trust their service department and knowing how these RV's can be, I'm sure we'll see him again next Winter. Thanks Camping World of Mesa Service!! read more

We worked with Nate in the service department and he was absolutely awesome. He kept us informed of progress and if he didn't have an answer for us, he found us someone who could. read more