We purchased a 2020 Heartland Pioneer and have since used it twice. There's so many issues with this RV where do we start..... the slide out metal is warped so bad that there is a 2" gap around the window exposing it to the elements and potentially causing severe health issues if water were to intrude into the slide. Almost every panel on the outside is warping in the sun, panels on the inside are loose and coming apart, the floor is coming up in spots, the vinyl floor has ripples everywhere, the shower and tub are leaking/not sealed, the hot water heater door is warped, the kitchen backsplash is warped, entry door warped..... Basically the trailer is melting is what it seems like. After bringing the camper in, having it inspected by Camping World/Gander RV I was told the camper needs excessive repairs and would require 82 hours of labor! I spoke to Brian the manager who has been pretty helpful through the process and I told him we would like them to buy this unit back as it's defiantly not what was described to us. He advised me that he would contact Heartland and see what they wanted to do. After about a month I finally received a call from Heartland saying that Camping World/Gander RV inflates the cost and time of repairs, that the camper only needed 30 hours of repair "maybe" a little more. I then asked the Heartland representative "so does that mean Camping World/Gander RV rips off customers like this?" He didn't really have a reply to my question but insisted the RV wasn't "that bad". After talking to him for a bit I realized that he wasn't even fully aware of ALL the issues we had with the camper. He advised me if the repairs were that severe then they would take the camper back to Indiana to there facility for repair. They also said they will not do any buy back however they will make repairs..... I spoke back with Brian and told him where we stand I also asked him if they were willing to stand behind there product that they sold and he said he could only offer a trade in value of $14,000.00. We just paid $28,000.00 in Feb for this camper, used it twice and maybe 20 miles of total travel. Here I sit with no camper, no answers on repairs, I was offered to use my camper if I wanted however we feel as if it's unsafe and don't want to have a quick fix just so we can use it. We were also told that Heartland assembles these trailers in a climate much different from Arizona and that some of the staples and methods they use to cut corners cause issues with unit's in hotter weather. My question is if that's the case then why would Camping World/Gander RV sell customers a product that they know would have issues here in the valley. If you have a Heartland Pioneer I strongly suggest that you look at your unit and check for issues. The day I brought mine in for service another person was dropping there's off as well and said it was "falling apart". Please feel free to send me a message as we now have to retain an attorney, file complaints with the AG and BBB along with contacting the news in hopes to try to get this matter resolved seeing as how no one wants to stand by there product..... read more

we purchased our travel trailer about 2 1/2 months ago maybe three months ago, was able to take it out twice, each time we took it out, there was an issue. The first time we took it out we were locked out of the trailer, thank God our son was inside and could unlock the door. The second time we took it out I went to take a shower, and water started pouring out the back of the trailer. The third time we took it out, we were locked out for approximately 4 1/2 hours, contacted warranty, they were trying to get somebody out to drill the hole so we could get back in the trailer, mind you, it's 120° out at Canyon Lake.! warranty couldn't get a trade out to get us into our trailer, and told us to go ahead and drill out the lock, which took us over an hour to do. So we call camping world once we get home that day, to bring in the trailer for all of the issues to be fixed. We let them know we had a camping trip in a month, and they told us it would be ready, because that is how they do things, and why they sell them, so they can be used. We have contacted camping world numerous times, leaving voicemail, voicemail after voicemail, and no return calls. When we do get a callback, they tell us that their technician was in a car accident, and so it has not been worked on! I understand stuff happens, and then ask them, did you have another tech to work on it? The response was I'm not sure, I haven't been in the trailer yet! So here we are two days before we are supposed to leave on our prepaid camping trip, again no one answers the phones, nobody calls us back, and we don't know if we can make it to our camping trip! At this point, I would never, and will never, purchase another camping trailer from camping world! Their customer service is absolutely horrible. I work for warranty and would never disregard customers like this ever! I'm so disappointed in our brand new 2022 trailer and camping world. its our first one! So sad! read more

I wanted to express my sincerest appreciation for outstanding customer service to Tina and Leeann who went above and beyond the call fo duty for making sure the customer was well taken care of. Way to go, you both, made me want to come back to Camping World and purchase more product! Great job to you both, Mike Kenney read more

Avoid this place if at all possible. There are plenty of other options in the Mesa/Phoenix area and no one needs to be treated with such disrespect. I have never been in there when the men employees are helpful at all!! One cashier was great to help out, but no one before or since. Go across the street to RV Renovators for parts and excellent customer service!!! read more

I called the store in Mesa looking for a specific part, before I completed my sentence, I was transferred to "products". The phone rang in intervals of 15 rings, would then get picked up, by I'm assuming the 1st person I spoke with, only to be placed on hold again for another 15 rings. The phone rang 135 times, before I was hung up on. read more

I took the family to look at new TT's since our hybrid was starting to get too small for us. I was skeptical since I had some previous insurance work done on my existing RV at the service center and was less than a thrilled with how that went. Anyhow, I spoke with the salesperson JEANA. She started off nice and drove us around in her golf cart showing us some different models. Mind you, this was on a Sunday at about 330 and they closed at 5. So about 45 minutes after showing us about 6-8 models JEANA starts to become a little pushy and wants to make a sale. I CLEARLY explained to her I was not interested in buying today as I wanted to discuss all options with my wife (price, features, etc). I didn't think it was too much to ask before I drop 30K on a TT. So now JEANA is clearly peeved I'm not buying today and I ask her if I could get some pamphlets on the models we saw. She directed us to her office and placed 2 papers on her desk. One for me and one for my wife. She wanted all of our information to enter us into a $1000 Camping World giveaway. My wife very politely said, "No thanks, I don't want to fill this out" which was also my sediment. No joke, JEANA looked at us and said , "Really? I spent all that time with you and you can't even give me your information?" Then she pointed to the brochure rack and said the brochures are over there and walked away. Not a "it was nice to meet you" or "please come back and see me when you're ready" or "here's my card, call me if you have any questions". NOPE! It was get the fudge out, I'm done with you! I was absolutely blown away that a sales rep would EVER, no matter the situation act like that to a potential customer. DO NOT IGNORE ALL OF THE NEGATIVE REVIEWS. THEY ARE SPOT ON! THIS PLACE BLOWS! read more

Well, I guess I got lucky today. Looking at the other review and what I went through at Camping World Avondale makes me believe Keith is a rare gem of a guy and prayer does work. 48 hours to Country Thunder, a like-new RV, total incompetence from Avondale Camping World, and I find a service foreman that not only figured out why my AC wouldn't work, but took the time to walk me through and finish what wasn't completed in Avondale. Keith at Mesa CW really saved my bacon. It is so sad to see the horrible review on both these Camping World sites. CW, what is going on? We spend thousands on the vehicles and yet the service (except for Keith) is horrific. read more

Anyone who gives more than 1 star to Camping World hasn't been there much-- even a broken watch is right twice a day. We had service here multiple times over years. They consistently didn't know what they were doing; we didn't realize until we started getting second opinions, from mobile service guys, the manufacturers, or people like audio specialists. But they diagnosed erroneously & charged us nevertheless, kept our motor home for weeks at a time. Workers used our empty black tank, and items were stolen! This infuriated me!!! If you're going to buy--beware that salesmen will steer you to the RV that will give them the biggest commission. read more

Picked up my rv from them on Friday. They left the fridge/freezer off with the doors closed AFTER I had opened them. Mildew everywhere! They left it dirty inside and out and cut corners everywhere. Example: replaced a compartment lock but didn't order a matching lock mechanism so now I have a key just for that compartment. Really unimpressed. The staff is friendly but that doesn't make up for their incompetence. Avoid this place if you can! read more

I went into camping world to browse at their merchandise and I found a used gun for sale that caught my eye that I wanted to purchase. The associate who ran the gun counter ignored me for approximately 30 minutes until I finally got service. I asked to look at the used pistol and he handed me the gun to examine and he yelled at me when I began to take the slide off to examine the pistol for any damage. He very rudely said to me "I dont take your stuff apart so you dont take my stuff apart" so I gave the pistol back to him. The gun didnt have a price tag on it so I asked him how much it was and he gave me a ball park price of 5-600$ but that it didnt have an official price yet. I asked when would they have a price for the gun and he rudely told me that he was extremely busy at the moment and he wont get to it till later. He told me this and I looked around and the gun counter was empty. Due to the horrible customer service from this employee I will never be coming back to this store and I will make sure I let everyone I know to stay away from here. read more

Didn't have what I needed but neither did the other five RV stores have what I needed. The sales person was very helpful and he too could not believe they no longer stocked the light I needed . We did talk about updating my rv's lighting system to LED lights which I did. read more

My husband and I stopped by the store to see what type of fifth wheel toy haulers had. Walked into the store and over to the RV Sales counter and there was a guy at the counter talking to some customers and never even acknowledged us just told his customers lets go to another table. There were two guys sitting in the office and never even came out and I noticed that one of the guys looked at us and looked away. I guess our money was not good enough considering we went down the street and they were more than willing not only to assist us in a purchase but went above and beyond. Gave us a heck of a deal. read more

Camping World in Houghton Lakes, MI advertised a water damaged trailer for sale. I spoke to an RV inspector that emphasized the importance of checking for mold. I am 1700 miles away from Houghton Lakes and was trying to get more information on the mold issue, which a salesman indicated there was evidence of. In trying to get more information on the issue, the head salesman, Larry and another salesman, Kenny, were deliberately not going to help. They did not want to know if there was mold (which would be relatively easy to remediate) and they were not about to let anyone do what was needed to check for mold. They are deliberately tyring to take advantage of people that do not know anything about this and they are refusing to disclose that there is mold in that trailer. A good lawsuit would straighten this situation out! read more

Buying experience was good but good luck with their service department. Tough as nails to get an appointment for warranty work and they screwed up an order it's been a month and they still do not have the correct part. So frustrating I went in last week and cancelled my extended warranty. Worthless!! read more

We took our motor home into the service department for shocks and a new steering stabilizer installed which all started about 3 months ago. After ordering wrong parts 3 times, and then the right parts were lost, we finally got the job done. David was our service advisor and did an awesome job of keeping on top of this disaster. We made at least five trips there because we had picked up and dropped odd the RV several times. Two trips were because they can't seem to answer the phone and they even claim voice mail messages were not received. The voicemail system is a piece of crap too. We finally picked up the RV yesterday where I asked their parts manager, LARS MEYERS, for a much deserved discount because of all the hassle and multiple trips we made, 45 min each way. He said they do not give discounts for any reason and did not apologize for any of the troubles we encountered. He was an absolute PRICK. The rudest man I have ever met. They do not care a bit about customer service. I will never go back there for anything. Everything they have can be ordered elsewhere, and a lot cheaper on Amazon. Hats off to David for working for this jerk. I am calling the owner to complain as well. read more

Excellent customer service and huge assortment of parts and accessories. Even better deals if your s Good Sam member!

I wish I could make this a 5 star review but I can't. Because........... we are still waiting on parts for our RV that was promised to us over 2 months ago when we first bought our Windsport. We were very excited ( however a bit apprehensive because of the reviews of camping world) about buying our RV from CW. The good part was that they gave us a very fair price for the RV unlike most of the other dealer. However, it has been a slow downhill slide from there. Numerous things needed to be repaired before we picked the RV up. We had a 4 week trip planned that gave them plenty of time to get it done. So when we went to pick this up at the end of April 2 items were still not replaced. "it's on order" is the go to line that we are getting. It is now May 29 and we are still waiting for those 2 items. Really bad. SO the lesson is.......do not pick up your RV until the promised work has been done. Apparently, once you pick up your RV they are done with you. read more

We will never again come here for service or purchases. We had a shredded tire and damaged rim and they refused to help. My first experience was when we wanted to have our camper towed there so we could order a new rim /tire - they said no because they didn't have room for us. Then after we were able to pull the rim off and they still refused to help with a spare didn't care that our camper was stranded - we even offered a $200 deposit- nope. And to order a new rim a tire would have just taken too long and would have been "too expensive to overnight" to us. We were thinking of upgrading our camper and buying from them but now we will be going somewhere else that actually treats you as a human being and not a walking inconvenience to them. read more

I purchased my RV from this location and it broke down on the way home. I took the RV back and they said they replaced the problems but I've had this same problem numerous times. They sold me a lemon and refused to fix it or remedy the issue in any way. Do not go to this place they are scammers they will take your money and give you junk and have no Conscience about it. I understand businesses are in it to make money but I don't think that they should take people on a ride and scam them there's an honest way to make money and they are not going about it the right way. read more

My last experience I will have and last hard earned money spent there. Tattooed blonde at the front rude, didn't know anything. They did not have my part but had overstock off the wrong part. Whoever orders the light bulbs is an idiot. 60-70 1157 style LED taillight bulbs. Zero interior light 1156 bulbs. read more

I will make the same offer on Yelp I made to Camping World. I bought the TT in May 2016 it is now Sept 2016 and I have used the RV one weekend. I will be glad to let them buy the RV back for what i paid for it minus $1000. I paid for special treatment on the paint and had a 2 nd AC installed. Now in my book that is a hell of a business deal and I will not say another negative thing about Camping World. read more

I recently wen't to camping world thinking of trading in my RV and purchasing a new one. They bait you into their office and then switch pricing and terms on you last minute. The pressure they placed on us was uncomfortable and then they became rude when they tried to trick us out of our original agreement. I would suggest you stay away and take your business elsewhere. read more

I'd appreciate it if Camping World staff would refrain from sending me Yelp Comments asking me to remove my review from April 2013. I will not be removing my review. read more

My husband and I had the most unprofessional and unethical experience with this dealership. We spent hours negotiating for a toy hauler and got passed back and forth between Ryan and the Sales Manager who was prone to telling his customers off for making what they considered to be reasonable offers. In the end we ran credit and entered into an agreement to purchase a toy hauler that was sitting in Camping World, ABQ New Mexico. Mesa's Camping World took our $5,000 deposit and entered it into their system and since this was a Sunday afternoon asked us to come back on Monday to complete the balance of the paperwork. They indicated that they would courier the toy hauler papers from New Mexico to Mesa and agreed to split costs with us on driving the toy hauler from NM to Tucson Arizona where we could pick it up. Monday rolled around and the update from Camping World was no papers yet and that they were trying to find a driver. Tuesday rolls around and still no papers or update. Late in the day a call comes in from the local Sales Manager to say the District Manager took a look at the deal, decided there was no profit in it for them and advised they were cancelling the transaction and refunding our $5,000. We also received a call from the District Manager with the same comment that there was no money in it for them and they weren't doing the deal they had agreed to in the dealership. We got an anonymous text message hours later to say the $5,000 refund had been processed but still waited another four days before we saw the money back in our account. I called Ryan on Monday and Tuesday and he was not available. He has never attempted to do any follow up with us ..... not even a gee sorry. So now we have credit run on what is an impeccable credit record in the 800's ... and we have nothing to show for it. We've had $5,000 taken out of our savings that took the best part of the week to get back and we've communicated with Jayco about the less than ethical behavior of this dealer. Apart from that the search for our luxury toy hauler continues. As we go we ensure we tell our story and warn everyone about Camping World. I would advise anyone to take a wide berth around these folk. read more

Purchased a 2005 5th wheel trailer. I totally understand 'as is', however, I had issues from the moment I hooked up. The fridge would not work properly, washer leaks and the new kitchen faucet was hooked up backwards. After taking approximately 3 days to try to resolve the problem with the fridge, plus being a weekend, I called the Camping World. Another three days pass as I was not getting called back. When I was called back, I was told it would be $259 just to for the trip charge. Again I totally understand 'as is' a month 6 months down the road but from the time of delivery! The service manager finally called me back, after I had to call back twice due to calls not being returned, He stuck to the service department s quote $259 plus whatever it took to fix it. I explained my frustration as, this is a lot of money to me, he just said he could give me a number for a mobile RV person who would be cheaper. Very poor customer service. (There were other problems during the purchasing process with lack of communication as well) I will not be recommending this Camping World in the future read more

Do not go here for service ! It was suppose to cost $40 to install Led Light Strip, something I could have done myself if I wasn't disabled. There final cost was over $400. read more

Store was clean and staff was friendly. I found what I was looking for easily, but when checking out, the product came up roughly $20 more than the tag on the shelf. The cashier informed me the shelf price is a member price. I'm ok with membership pricing, but much less so when it is not clearly indicated resulting in surprises when checking out. I begrudgingly paid the non-member premium, but decided I didn't want to support what felt like deceptive pricing and went back in to return the product. The cashier was friendly and understood my reasoning, but said I would need to provide personal information to 'create a profile' in order to return the product. She and her coworkers were unable to articulate the reason and use of the requested information and seemed completely dumbfounded that I was reluctant to provide it. Eventually, they were able to create a fake profile to complete the return, but the process was far more difficult than it should or could have been. All in all, I left with serious questions regarding the business ethics of this company. Would not recommend to anyone who values reasonable anonymity and honest pricing. For what it's worth, I found the identical product on Amazon for about $40 cheaper than their 'member price'. read more

Absolutely the very worst repair experience ever. A simple one day awning fabric replacement has stretched to 4 weeks. Never once have they kept a commitment and there is always a new "reason". Now they have pulled my unit from the repair bay as they were finishing it to make room for a customer who purchased a new unit. This place is at best spastic. I'll never go back once I retrieve my RV. To bad there is not a negative star scale. It would be a negative 10. read more

Horrible customer service, horrible salesmen. Can't even test drive a vehicle before they run your credit. Do NOT shop here, they will take you for everything they can read more

The retail section is average, but the parts counter experience sucked! I spoke with Jim, who could not understand that if he gave me the part number for an item they had on hand, that I could "Google" it and find a picture to tell if it would work for me. I tried several ways to explain it to him, which only frustrated him. So he told me I needed to talk to a different department, and and parked me on hold. After 5 minutes of waiting I hung up. Can't wait to see him in person..... read more

They advertise sale prices but you have to pay $25 membership to get the price! Went in to buy a portable camp fire, retailing at 134.99, they jacked it up to $138 with savings, and $185 without the membership. Even called before hand and they said they had two in stock and they were $130. What a joke! They also charged more than retail on the other items I was there to buy as well. Shame on you CAMPING WORLD! I went to SPORTSMAN WAREHOUSE instead and found what we were looking for. read more

The jury is out on the service department at the Mesa camping world. They just opened recently so they deserve a break. My first several encounters are not extremely positive but I expect that will turn around I hope read more

I would give no stars, had that been an option! Spent LOTS of money here on a new motorhome. Once it came time for service and ordering of warranty parts and repair it became a problem. It's very hard to get calls returned! Once they sell you something they could careless about your business. Lesson learned and I will go elsewhere next time and encourage anyone else to do the same! read more

Rudest most unhelpful staff every. Walked out of the store and will buy online from their competitor.

I had an Insta-Brake installed on my new car & 12 days later I lost my brakes completely. I was near home and used my emergency brake to make it the last 2 blocks. I had the car transported to the auto dealer & paid $170.66 for the repair. The dealer said [wrote] that the loss of braking was from an "after market fitting" installed with the Insta-Brake. I called Camping World Mesa and got no satisfaction. I wrote Camping World Mesa & Camping World Headquarters in Kentucky asking for reimbursement of my $170.66 and got NO RESPONSE. This could have ended much different if I'd been traveling on the interstate or approaching a stop. Camping World Mesa has a very POOR attitude and I will NOT be returning soon. read more

Thank you for stocking so many large items!! makes things very easy when i need a AC unit, furnace, 3 way refrigerator, ceiling fans with remotes, central computer unit for monitoring tank levels, RV toilet, 45 amp power converter, jacks and a 3" 10,000lbs towing ball today read more

Unbelievable how the employees that work in the front part of the store can be so nice and helpful, but the guys that work behind the counter in the back (parts?) can be such assholes. When we need to buy something for our trailer, we avoid the back of the store at all costs. read more

Camping World is a big kid playground. While more expensive than online competitors, it is nice to have some brick and mortar. Employees are helpful, prices are good if you join President's Club. read more

Horrible service at camping world! We took our brand new RV into the shop for some maintenance. They had it for 65 days and then didn't fix everything that was supposed to be fixed. Left it completely dirty and stains in the drapery and hardwood floors! The manager, Rick Williams, came out and said yeah! Not our apologies, just a nod and yeah! No interest in helping us, we now have to go to La Mesa RV to get the remainder fixed. Disappointing, I can see why their scores are so bad! read more

After you purchase an RV, they want nothing to do with you. So disappointing. I noticed this Camping World had very poor reviews so I should have gone elsewhere. Still don't have title work after six months. read more