Joel was the sales person I worked with, and he could not have been more helpful. I knew what make and model I wanted, and what I could afford. He didn't waste my time trying to talk me into something more expensive, and he explained the discounts offered on their website (vet, Uber driver, recent grad mentioned by another poster). He also explained that they could probably get the price down to meet that (they did). Here's the thing: it's a car dealership! None of the car salesman stuff bothered me. They won't give you a straight answer on the car because it totally depends on what they can work for you. Joel isn't pushy at all, and Ferik in finance was very professional as well. I did not get turned over until I had to sign the paperwork, and Joel waited until I finished before he went home. I think it depends on who your salesperson is, so ask for Joel! read more

This was an awful experience. In fact the only redeeming factor was the service manager Sean. First I recommend NOT calling somebody sweetie when they they didn't do a thorough diagnosis of your car. Which is what happened to me. I was in and out of there multiple times because the tech took a short cut the first time. I was promised an oil change and gas for my inconvenience which was obviously forgotten. The wait times and trying to get ahold of the service manager was trying at best. I will never go back. In fact I drove way out of my way to go to the Kia on bell rd and was pleasantly surprised with the treatment there. And I will be going back. read more

Very disappointing experience. Went to see a specific car that was posted on the website and was communicating with internet sales person a half hour before we got there and she said it was available. Of course it wasn't and at first they said it had been sold that morning, then that it had just been sold. We decided to look at a new car and again they didn't honor the prices that were listed on their website. What a waster of time. Gave up went to a different dealership and had a great experience and bought a car. read more

RUN FROM THIS BUSINESS. especially if you come across sales manager Nick Larma and/or Frank. TAKE A BUS BEFORE YOU BUY A CAR FROM HERE.DO NOT BUY A CAR FROM HERE. THEY LIE AND MAKE PROMISES THEY DON'T KEEP. They sell used cars that have problems. And then when they are supposed to hold up their end of the deal, they turn the blame it on you and have a million excuses. read more

So I want to state my complete and truthful review after recieving service here today. 1st thing I used to go to another local Kia and there service department needs a dire restructure, I would get panic attacks think about going there. So I went to Camelback KIA. I was tentative, but I needed to try. I was treated by Erik of the service department today and he was fantastic again, 2nd time seeing him after scoping it out the day before. Adrian and Kraig the service manager were unbelievably helpful and made sure to give me the treatment a KIA owner should recieve, 5 star for sure. I went over to the sales side to test drive a vehicle while waiting and I met Abeer and she was outstanding and she is a car enthusiast. Still learning the product, so I helped educate her on some of the awesome things that KIA has to offer in saftey and quality. When I was done they sent me a fully detailed report explaining tire tread depth, brake pad wear, and 68 other items. Then before I left, Erik had me check my car to make sure it was up to my standard. I couldn't be happier. One thing the service department could do is either email, text or walk out to the customers waiting to give updates on timeframe to those waiting so it betters comunnicates to the customers of timeframe during the wait. That would elevate this service to 10 stars. Keep up the great work. I will be back. read more

On labor day went to Camelback Kia to look for a new car. Salesman D C. CURVEY greeted us very friendly. We looked at a new 2017 Ford Forte. Loved the car. Decided to buy it. DC was very helpful. Smart, friendly salesman. Would recommend him highly. read more

Bought my car here and have always had trouble with service. Luckily the car runs well. Oil changes can take 2+hours. Just had a 30,000 service done, and while quoted $469 total, $40 was charged for "disposal" of oil and taxes that the service department did not mention. Then they tried to convince to have other services done which were difficult to justify. Thank goodness I have a 100k warranty! read more

I went in to get a price on an optima and I explained how much I can put down and what my monthly budget is, they were very pushy and I kept telling them I can't do that it's way over my budget.finally after not cracking, they had to bring their very unprofessional sales manager and try to close the deal (remember I was there to get some numbers) after letting him know that I've been looking around and trying to get ideas he gave me an attitude and walked away. I get that they have to make a sale but if you want me to go back or anyone to go back, you don't want to act like a total jackass and make the customer feel uncomfortable and waist their time. So look around, don't fall for the first "deal" that they're offering because they will try all the tricks in the book to make it sound like the best deal ever. read more

There were some good things about this place, they made me laugh out loud...literally. From trying the old this is today's only price to we just need you to sign this little note that you'll buy if we meet your criteria so we can take it to our manager. Then after laughing at them the big boss who I don't know if he was trying to sound like an idiot or it just comes naturally to him, rambling on trying to make excuses for the horrible service they provide. All of this came after I told them the model they showed me didn't have the features I wanted and was not a color I wanted. At this point it became sad as I am leaving they're trying to throw useless offers of six months of oil changes and car washes. If you want to play car salesman cliche bingo go here if you want a good deal and be treated with respect go elsewhere, literally anywhere else. read more

ATTENTION!!! Do not do business with these people. I went in there on a quest for a new Kia Soul. It was the very 1st place I had went to so I told them I would look around and let them know if I wanted to buy the Kia I test drove. I found a better deal at a different dealership. This was in April!! April!! Its August and I get about 4 phone calls a week from them asking if they can help me find a car. WTF? I've told them numerous times that I found a car and they can quit calling. One time, the manager called me to ask me how my experience was?? What? They're totally doing this on purpose and to harass me. As you can see by other reviews, this company sucks. Bad. read more

Nightmare. I had an appointment at 930am. I showed a few minutes before and then waited over an hour in the parking lot as no management was there to open the doors. I had given them all my info previous to going in so I could expedite the process. The sales person was irritating and kept telling me he just started. I left with no car and their recommendation was to have my car repossessed and do the deal without my trade. Never again. read more

I went to this dealership because I wanted to buy a Kia Soul. Online, the ad stated that the MSRP was 15,810.00. The ad said there was a dealer discount of 3000.00 so the price would be 12,810.00. In addition, there was a "If you qualify" price of 11,810.00.. I went into the dealership expecting at least the price of 12,810.00. Once I got there, I found that they only give you the sale price if you qualify for multiple rebates.. For example, you have to be a recent college graduate and a military vet in order to qualify for the discount. I feel the ad was misleading because it says you get a dealer discount. There was no "*" next to the price so i felt the price was pretty straight forward. Before going into the dealership, I spoke with a salesman named Travis. I told him my concerns regarding the price. He said that the dealership will meet the price advertised online and he would meet me at 9 in the morning. When I came to the dealership, Travis was not there and I worked with a salesman named John Vance. I told John my expectations on price and he said that is acceptable. However, 5 hours later, I found myself haggling on the price, the conditions, and left feeling overall disappointed. The ads are extremely deceptive and frustrating. Knowing then - what I know now, I would not have wasted my time. I would not recommend this company to anyone based on my experience. read more

Worst dealer experience ever. Was trying to buy a car for my daughter. I explained to always know the price before you go down and waste everybody's time. So here is the email I received from the internet director.      "  Good Morning! My name is Arielle and I am the Internet Director here at Camelback Kia. I wanted to personally thank you for choosing Camelback Kia as your preferred dealer. I see you are interested in the 2013 Kia Optima we have listed online. The great news is that Optima is still available! In fact, it is ON SALE THIS WEEK for ONLY $12,854! " So we go down there with our finances in line expecting this price. They came back with a price $4k higher because they reconditioned the car. I asked where in the email it states this. She said she didn't know about the extra cost. Then the sales manager came over I showed him the email and he had nothing to say. From now reading other poat, sounds like this is common practice. Stay away from this place they do not honor quoted prices. read more

Terrible experience. Started out okay, got a text from a salesperson, they talked me into coming in. Couldn't reach my number (which wasn't that low), offered me 400$ for a trade in (Peoria Kia offered me 1,200$). Called me a day later to offer me another deal. Called again, and could never get a hold of the manager who told me he'd work on my deal. Left 3 messages for him. Kept trying to sell me a car I didn't want and let me look at a crappy Kia basically throwing in my face that that's what my price was worth. Go to Peoria Kia. read more

Really appreciate the fantastic service that I received today from Jason Fuhs. He was there to greet me with a friendly smile right at my appointment time and my vehicle was ready for pick up just like he promised. The manager, David, even just stopped to talk to me to ensure my experience was a good one. Definitely will use Camelback Kia again in the future. read more

Bought a 2013 Kia Optima from them. Because Kia screwed up their later models now Camelback Kia calls me frequently trying to buy back my car. They called me at all hours, and mispronounce my name. When I told them not to call, they just hung up on me. No class piece of SH!! organization. read more

Had an amazing experience at Camelback Kia with Bernard Carrington, extremely knowledgeable and helpful throughout the whole process of purchasing our new Kia. If your looking to purchase a new vehicle I highly recommend Bernard for his professionalism and knowledge, the staff also provided great service throughout the whole process. read more

1 star is too much for this place. One should never feel bullied and leave in tears after buying a car. It may have been because i am a woman and i went there alone. This place is horrible. The salesman told me they owned all the dealerships in that area and had access to all vehicles, so there is no need to go to any of those dealers. I found out that is a complete lie so keep going past Camelback Kia. Worst experience i have ever had and i would never recommend this place to anyone. I did buy a car elsewhere. read more

I had a mixed experience with leasing a new Sorento from these people. The salesman, Dale, was very helpful, low pressure and generally a joy to deal with. The Finance Manager, who eventually did the paperwork, Joseph Barone, was very competent and thorough. The Lease Manager was a boob and his boss was a boob. I was told by the boobs that they had the paperwork all prepared and that I just had to come in, sign and be on my way. 3 1/2 hours later and after numerous requests for paperwork that I did not have with me, because I had not been told to bring it with me, I was finally on my way. I am convinced that I would still be sitting at the dealership but for the intervention of Dale and Joseph Barone. Postscript: Just called to try to find out where my coupon book was so I could make payments on the lease. Was first transferred to a number with a full mailbox and then to a guy who was not at his desk. I would like to recommend these guys, and they clearly have some competent people working for them, but the term that comes to mind when thinking about my experience with them as a whole is "chaos." read more

Abeer was my sales associate and was kind, patient and knowledgeable. Mark was the finance manager and was also knowledgeable and personable. Mike met me at the door and welcomed me to the dealership. I have never bought a Kia and they all made this a pleasant experience for me. read more

Horrible,, after talking to managers and a sales rep over a couple of days I clearly explained everything I wanted to accomplish, even talked income credit and everything. I make an appointment since I am assured what I am asking for was going to happen. I drive 30 minutes to meet with a certain sales rep who isn't even working that day. I get low balled on my trade ( I know I did because the dealership I went to after offered 3x's the amount for my car) Then I get told I have to buy a brand new Kia versus the actual car I went in there for. 2 1/2 hours later they come back with a ridiculous payment about $300 more then I expressed I wanted to pay and I couldn't even leave because they were holding my keys until I started to get angry! I will never go back to any of their dealerships worst experience ever! read more

IF I COULD GIVE THEM NO STARS, I WOULD. Friday night, May 8, 2015 was the date of our horrendous encounter with Camelback Kia. My husband and I are 62 years old and have purchased many cars in our lifetime, including cars for our (now adult) children. We never had as bad as an experience with a car dealership as we did with Camelback Kia. I saw another comment on Yelp that termed them as sleazy and that description is very apropos. We were shopping online through our insurance company's car shopping website in conjunction with Truecar. Camelback Kia was listed as a "certified dealer" on the website meaning they were supposed to deal with me fairly and honor the price quoted (I have since complained to them about this.) We were told that we just needed to print up our price guarantee certificate, which is something the car dealership has set up with them, and take that and present it to the dealer and we were guaranteed that price. Before getting the certificate I had to enter my name, phone number, etc. - which made them able to contact me. We do not live near the dealership, so before going we did speak with a representative at the dealership, Nathan Alexander, who seemed very nice. I explained our situation (we were replacing a car that was totaled in an accident and our budget was tight). I told him I would let him know when we were on our way, at his request, so he could have the car ready. He even called me back to indicate that we should come in that evening because he had someone coming in the next day to look at the car. So, we did drive down to the dealership that evening. The very first thing we did was present our Farmer's car buying "price guarantee" certificate, which they took into the back office, came out and said nothing except that Farmer's sends them a lot of business, and then proceeded to spend time showing us the car and letting us test drive it. We decided we wanted to buy the car. The salesman (he was nice, Dominick) went to the back and he comes out with a sheet of paper and from our price guarantee of $11,988 I am looking at a bottom line price of $16,740,74...NOT what we expected. They had added on a "reconditioning" price of $2,387 and a cost for pain sealant for $399.00. With the extra taxes and fees that brought the price way up. (It was $740 for doc fees.) My husband got upset and left and went to his car because he did not want to deal with the games they were playing. I told them that that was not what we were willing to pay for it and was getting ready to leave and a man who said he was the "manager" stepped on front of me and said, "What do we have to do to earn your business?" I explained this was too much and not the price we had been given and that we were upset by that. He then said never mind the "reconditioning" amount on the sheet, would we still by the car. I knew my husband, was out in the car and I needed to go to talk to him first but when I went to talk out the "manager said" "OK, how about this and he wrote a price of $11,788 + TL (tax and license.) I said that sounded good and we would take it, but I had to go get my husband and bring him in. (He was right in front of the door about 50 feet away in our car.) When I returned with my husband the "manager" started then saying, "Well, let me see if I can do this deal." I said to him, "I thought you said you were the manager and you already offered us this deal." He said he had to check it out and went into the back room. He came out and said he couldn't do the deal he had offered (and for which I brought my husband back into the dealership.) At this point I was frustrated (and my husband more so) and said fine we'll take the car at the original guaranteed price that I have on my guarantee certificate. He goes back to the office again and another guy comes out who was identified as the "director" and this guy says to us there is now way we will sell this car at that price. I asked him why when they advertised it at that price and I called and was told it was available at that price. He just shrugged his shoulders and said, "We are not doing it." I pointed out they are supposed to be a certified dealer for the Farmer's Insurance car buying plan and he just turned his back on me and walked away saying they weren't selling it at that price and also said something about Nathan Alexander listing it too low (but the person who listed it on the website was another salesman Jason Settle and his name was on my certificate - They both are in the internet sales dept at Camelback Kia.) It was Nathan who had called me twice to get me to come buy the car, which was for the price advertised, so my understanding was. I could not believe how poorly we were treated and the "bait and switch" game they played with the price of the car. We wasted a lot of time with this, as well as having to drive down there, wasting gas. I was so disgusted by our treatment by the so-called "management" of this dealership read more

Came in to get a reliable car that was good on MPG and was helped by an expert, If you come in ask for Bernard let him know your price range , style etc... that guy wont let you down! read more

I'm really disappointed with the service managers at Camelback Kia. A few weeks ago my wife and I began tire shopping for her Sedona minivan. I have had a good experience in the past with this dealer and we've done thousands of dollars of warranty work under their care, so I decided to check here first. The service representative told me that they would match the price of discount tire, she also agreed to throw in a free alignment. It sounded like a good deal so I made sure to get everything in writing. When I returned a week ago to buy tires from Kia and have my alignment done, they told me they would not honor the quote that was given to me. They made a copy of the written quote and validated it, but refused to perform the work promised. It shows a lack of integrity. Apparently the employee had left. However, the quote is on their printout and is a quote representing the dealer, not merely the employee. I understand that sometimes sales people give unauthorized incentives to make a sale, but if I have a quote from the dealership in writing and signed, I expect to at least get what they told me they would give me. Sadly, I don't think will be returning anytime soon to have work done at this dealership. read more

Camelback Kia - Valued customer? Irony. - Car Dealers Near Me - Phoenix, Arizona

They were great when I bought my car. But after a couple of months I realized this wasn't the car for me, I came back to see about trading it for something else. They started to work with me and then nothing. It's been four days and I haven't heard a word back. Guess they don't want my repeat business. My company buys all our rental Sedona through them. I'll be suggesting we go with different dealership in the future. Won't go back here ever!!!! read more

The people here are very odd and try really hard to be friendly but they're just overall creepy. I don't know if it's because we intimidated them. Maybe because we decided to get a loan from our own bank and stated "we don't want our credit ran through tens of places" ???? They were just acting really weird, almost like they were on drugs, all 3 people we interacted with. The girl that showed us our car was wearing unprofessional clothing and a purple and green sock. They in no way know how to be salesman. read more

I came in on Saturday and traded in my Soul For a new Optima, which I love. Thanks to the management team I was even able to lower my payments!!!! Yay! My sister will be in next week to try and do the same read more

I gave them one star for the young lady who was very new to the industry that certainly made every efforts to accommodate in spite of those she reports to. We selected the car for a cash purchase and CLEARLY stated we did not want ANY after market warranties. And YET they blatantly disregarded this and pitched this nonsense, and still shoved $399 for "options" down our throats. They failed to disclose there was only one key until the deal was done stating the car was as is. It was the most annoying experience and they made NO EFFORT to provide any compensation or considerations for our purchase of a car that was on their lot for less than 24 hours. It was a circus that involved being trapped for unnecessarily long periods of time, and it was pathetic that no employee seemed to know the fax # for our insurance to send our coverage. We drove away with an empty tank, literally, and feeling no love as a customer. I will be calling to try and cancel that $399 "OPTIONS" so we can buy the 2nd key for my 80 year mother's car, at a cost of $280! Definitely will not be back and would not recommend them. Oh and apparently they are prone to "losing" the 2nd key...as I read other Yelp reviews of their dismal customer service! read more

While I did have some issues Cat in finance came through with the promises and more read more

Trust me when they say Kia will show you the power to surprise you with dynamic HIDDEN FEEs and HORRIFYING experiences that go beyond your expectations. Oh they will surprise you alright... Read my story below. So I got a new car from this dealership Kia Optima S 2018 (224/227) test driven miles on April 7, 2018. We negotiated a price of approximately 23k for the vehicle and I was very firm on my monthly payments and what I expected to pay the sales person Ian he didn't tell me that it wasn't a firm final offer. So I sign everything and get everything settled and stuff I get called on (04/12/2018) being told the bank won't approve for the length of my term but that I got a lower interest rate and better offer. So this is from TJ finance manager, I get in and guess what? Not the finance manager nor the sales person who sold me the car would speak to me, Chris a person I've never met, tries to negotiate with me and tells me the price is gonna be well over $400 a month I told them this isn't what I negotiated and looking at the total price for 72 months the car comes out to over 30k... that's almost 10k more, how are they going to charge me that much? They didn't even bother explaining anything to me, so I said no, what are my options? he didn't give me any, so I said I had no problem returning the car and going to Honda. Chris says honda won't get me a good deal and they are the worst and I said the worst that can happen is being lied to and you guys did that. So I did what any reasonable person would do... I took my stuff from the car and gave them the keys, and left to Honda. So today, I go and ask for my downpayment check which isn't cut, and Chris had told me he would have it cut, and he says the finance team wasn't there supposedly and they can't cut my check, they want to mail it and I clearly say NO, I need my money. He said Monday the earliest. This the 4th lie from Kia. So now they are giving me the run around. Seriously, stay away from this dealership. Check out the reviews from BBB and online these aren't lies. They are scammers and try to add hidden fees. So if it's possible look elsewhere. Returning the vehicle was the best decision I made in my life. Go to Honda or any dealership, they have Kia's there. If anyone is doubting this I kept copies of everything and I do hope this review helps others to realize that the car they have they can return if you're bullied into a deal you know that you can't afford, you have time to return it, read the fine detail it's there. Please be aware and know it's possible. Take YOUR hard earned money and time elsewhere where they will value you, clearly Kia doesn't. I will be filing a complaint with BBB and the company and leaving reviews on all social platforms. Thanks Kia for allowing me to have the best experience over at Honda 1333 E Camelback Rd and making me realize that Kia isn't worth the time. read more

If you guys are looking for a great deal and amazing customer service, ask for Jose Avalos. He has to be one of the best sales person there. He was amazingly nice and was willing to work with our budget. He made us feel very important and honored the business we were giving him. He got us with a brand new car and a deal we couldnt let go of! He did everything he could to have us walking out as happy satisfied customers!! Go get a new car from him! It would be worth it! read more

The guys in the service department are really great!! I read the negative reviews, and was expecting bad service, this has been great! I look forward to coming back for my next experience! read more

WOW, WHAT A SHADY OPERATION. We looked at a car advertised online for one price, the sticker on the window was a couple grand more but they say they'll do us a favor and honor the web price. Then act like our terms are reasonable and run our credit, everything is fine. Later comes back and says the actually price is an additional $5k for "options and repairs" so next they tried to sell us on a 2 year older car with 40k more miles on it for the original price of the first car. Not only was it a double bait and switch but they also were trying to pull good cop, bad cop with the older, nervous, new sales guy and the smooth talking, over confident younger guy. Was so cliche it was comical. And the best part of it was when we asked the sales manager why the price was advertised $5k below what they knew they'd let it go for (not including tax, license & registration) he responded, "We just put that price up there to get people to come in." So false advertising too, nice. read more

I would have to say that this was by far the worst car buying experience of my life. The sad part I feel, is that my issues were not with my sales guy Ryan. He was amazing and truly did a great job. It was the finance department I had an issue with and the accounting. I was given a refund check of 250.00 of my own money back, since I had given a down of 600.00. I deposit the check into my account at Navy Federal to have it bounce, due to insufficient funds and over drew my account. I notified them of the issue and still waiting for my money, another check a week later. I signed all paperwork and was allowed to leave the lot thinking, I had new car. I get a call over two weeks later with being told, terms of loan had changed and needed a new signature on the paperwork. When getting there I sat waiting to sign new papers, just for them to tell me they needed the car back. Now, since I feel they messed up and have poor communication at that dealership and they are also trying to charge me and deduct money for miles driven that they I feel allowed me to accrue. I feel they have completely been inconsiderate, rude, shady, and I feel have poor communication skills. I feel any company that is so shady and have no issues I feel screwing the people who make the business even possible should no be allowed or condoned to treat and do that to the consumer. Which is owed by KIA, BMW and all in that general vicinity should be given any business but be put out of business. MY WARNING TO ALL CONSUMERS WANTING A NEW CAR.... STAY CLEAR FROM THESE AND GO TO DRIVETIME RIGHT DOWN THE STREET. WHY BETTER SERVICE AND MANAGMENT. read more

Pretty terrible experience. The sales guy knew nothing about the car we were interested in. We kept asking about options on certain trims, and he didn't know anything about them. I think he was new, but I wish he had pulled someone else in to help us. To make things worse, we made it clear that we were not ready to buy yet. He insisted on "running numbers" anyway, but would not give us a price - only payments. The payments were ridiculous and clearly wrong. We said we weren't interested again, and he brought the manager out (who was even worse). That was the last straw for us. We left and moved on to another dealer. read more

Total liers..don't waste your time. Salesman will say whatever to get you down there. Then promise a gas card that you don't even get that day. They salesman will not listen to you. Do not trade your car in either they don't even tell you what they are giving you for it. They told me to come down because I had a approval...but, when I got there they said they had not checked yet and needed me to come in for that. So total waste of time....and our salesman didn't even introduce his self..after I spoke with them on phone about all this he said no problem we can get something done..no surprise he couldn't..along with the unprofessional of about 7 to 8 salespeople that decided to make a bunch of noise and bouncing basketballs and playing the little basketball game they have....still have yet to get gas card been almost a month read more

I worked with Ron K (internet sales). Ron was reasonable to work with. I did not end-up buying from this dealership, at not fault of Ron's. We did have to do the back-and-forth with a manager to get to the bottom-line price. Ron K and the other folks I spoke to did mention that the dealership is under new ownership, so I did not experience some of the things that other folks with a negative experiences have written about. I would recommend checking this place out if you are considering buying a car. Just do your homework on what you want, know how much you can spend, and stick to it. The folks here will eventually get down to brass tacks on what the "out-the-door" price is for the vehicle you want to purchase. read more

I worked with Rhon the salesman and we was as professional and friendly as they get. I felt as though the entire process was up front and honest. Alex and Regina in finance were top of the line as well. I truly would recommend them to friends and family. Thanks a ton for all of the wonderful assistance! I will be back for my next vehicle! read more

Wish I had looked on here before visiting the dealership. Wasted about 2 hours there. $2800 of "dealer add ons" plus $780 of "fees" so total $3580 on what was a $13,065 internet price soul. That's basically 20% price increase, which they do on every vehicle on the lot new and used. Plus you have to add sales tax on the inflated price. The actual value of their add ons is probably around $500. Without even checking our credit, they also bring out financing options at 15.99% when Kia has 0.9% financing which we qualify for. Basically they are hunting for a way to screw the customer over. read more

Amanyah Aubrae was such a great help! She went above and beyond. She made sure I understood everything because as a first time buyer finding the right car was difficult. I left home with a brand new kia. read more