This place is STILL horrible! Took my car in for some warranty work (while I was in town, don't live in Phx anymore) After it was taken care of, found out that they then shared all of my NEW personal information with SiriusXM so it let them start spamming me again. It took me MONTHS to get Sirius to stop calling and mailing me tons of junk mail trying to get me to sign up, after talking to corporate I FINALLY got removed. Now thanks to the dirtbags at Camelback Ford, who shared all my personal information with Sirius, I am not back on the list and even though I called and got removed, STILL Get junk mail!!! -and the letters cleary say at the top "as a thank you for bring your car in for service" so that is how I learned it was them who shared my personal info. I really hate them, like really, even years later they are still figuring out ways to F me... Buying my first new car from them was one of the worst experiences in my life, my other reviews cover it. They lied, they wouldnt give me the trade in value they said on old car, shopping my credit info around without my permission and lowered my credit score for months, my temp plates expired and couldnt drive my car because they dropped the ball, when I called for help they ignored me and wouldnt return any calls. I had to ride my bike down there to finally get an answer after weeks of calls.... Issue with my dashboard, they were suppose to replace and get a new one in a few days, it took months. They constantly call me, even though I ask them to remove me, sometimes MONTHS after my bday to wish me a happy bday... It's crazy what is going on, never dealt with anything like this before in my life. read more

Everyone was so customer service friendly and ao Helpful and so amazong in signing to purchase our Car!!!More than what i expectedAloha Nate, Eddy, and Arthur for helping us in getting a Car read more

This dealership is the worst! They'll do anything to try to get you to buy a car, then they'll ignore you once they make the sale. Horrible. There's a reason why their reviews are so bad! read more

I have been to Camelback Ford for service on my truck a few times now, and each time I impressed with how personable the service staff is. I am always addressed in reassuring and truthful ways, explained in detail what is going on with my vehicle and given timely updates. With other service facilities I have felt like I was a number to be rushed in and out, but here I feel taken care of, like they are the Cheers of car repair options, because they always know my name and they are always glad I came. I trust them more than I've trusted any other repair service to make sure I am safe on the road. read more

Bought my vehicle here and since the purchase went so smooth tried them out for service and the professionalism carried right through to the service department! Great experience! read more

DON'T GO THERE!!!!! These guys sell broken vehicles that are unsafe to drive and do not care. During the sales scam, I mean pitch, they tell you over and over not to worry about the vehicle because it's covered under a 15 Day/500 Mile warranty. But I brought my vehicle back with 48 hours because it has broken struts and motor mounts, they say no problem they will fix it but after keeping my car for 11 days they then return it to me saying, "we wont fix anything because this was a budget value deal". Then the games begin. Call everyone there, get the royal runaround, everyone passing the buck, nobody knows why the car wasn't fixed or what a "budget value deal" even is. Then they refuse to return any of my calls, they lie to the BBB, The attorney general, me and each other. To this date I still cant get anyone who can make a decision there to call me back, they all just ignore me. It is so not worth it to buy from these guys. Too many other dealerships care about their customers, believe in the product they sell and value their reputation, These guys don't, they just want to make a quick buck. read more

HORRIBLE. If I could give no stars then I would. My faith in FORD, or should I say "Found On Road Dead" or "Fix Or Repair Daily" is a sorry excuse of a company. I can't even begin to describe the swindling that happened. Shame on Ford, Henry is crying in his grave. read more

Huge shout out to Simon in the Ford service department. Loaded up the trailer, and got ready for a week-long trip, only to have my check engine light turn on 4 a bad EGT sensor. Rather than let my trip be derailed, Simon got me in and out in the same day on a busy holiday weekend, saving our family trip. Awesome job Simon, really appreciate you. read more

Had my vehicle serviced twice here. Since it was under warranty I didn't have to pay anything. But I did pay for an oil change which was priced at $33. The first time I was helped by Mike and the second time by Krista. Since the problem with my car had to do with a high pitched noise, the first time they couldn't duplicate it, but when I brought in video of the noise exhibiting itself, they fixed it promptly. I like how they gave me estimates on how long it would take to get my car fixed. I was always updated and informed on the progress on my car. I think by them giving estimated wait times, it helps the gauge customer expectations. When I received my vehicle everything was fixed to my satisfaction and I haven't had any problems with it since. This dealership doesn't have a shuttle car. At Volkswagen dealership they had car loaners. But then again every time I went to get my VW fixed, it would end up costing at least $300. It would be nice if Ford Lincoln Mercury at least had a shuttle car. Enterprise car rental is very close by. If you decide on renting a car from them it will cost around $50/day after taxes. It looks like they are doing some work on their service center, since they moved to a different building. I don't know how much money the service center brings in revenue for the dealership, but it might be worth it to update the waiting area. They should really have a different yelp page for the service center as most of these reviews on here are for the car buying experience. I would get my car serviced at Ford Lincoln Mercury again. All the service center people are friendly and they don't try to sell you service work you don't need. I hated going to Camelback Volkswagen because they would always try and sell me on some maintenance work that didn't need to be done and the smallest thing would end up costing $300, pretty shady. I think overall that Camelback Honda has the best experience for a service center. I like the experience of getting my car fixed at Ford Lincoln Mercury better than at Camelback Volkswagen. Good job guys. read more

After a bad experience at another Ford dealer in town, Camelback Ford did me right. Ric Kenworthy got me a good deal on a 2019 Ford Edge and I could not be happier. It's a good drive from my home to the dealership, but it was worth it. read more

So I bought a Mustang from them and they basically did their best to rip you off at every corner. I was expecting it but my God lets start from the beginning of the lies: 1. Cannot use a credit card to purchase vehicle. Of course the salesman didn't mention it before offering me a test drive. And why can't we? Could I use a debit card and pay cash? Why can I only put a down payment? Oh thats right because you don't make money for your partners if I don't take a loan. Right. 2. That guy over there really wants this car. You'd better hurry. - Yea ok, noted. 3. The online price was our best price for another vehicle, a vehicle that we sold between the 2hrs of you reserving your car and driving here we sold it.- Even though these cars are exactly the same and you only had that one listed online? Ok. Now you want me to pay you $5K extra for the same car with 4,000 miles less? Noted. 4. (This one was crazy, in my head I was thinking lawsuit because I still have the receipt for my battery change for tax season) ::: "Your vehicle looks old and in the middle of your test drive the battery shutdown. But its ok we'll over look that". - They basically found some way to kill my battery during their inspection even though I just had the battery replaced 2 month ago and its not even hot out or ever really in direct sunlight (which deteriorates the life of batteries faster in AZ) 5. They told me to get a loan through their partner and my rate would not be lower today but it will go down by the time the process is complete. Lie its the exact same. 6. They told me I don't need my Progressive Auto Insurance because their dealer insurance policy was better. I wish I got that in writing, I'd sue them for everything the next time I go into an accident. Their little financial manager literally let me drive off the lot with absolutely no car insurance. This is what took the cake of all the shady criminal practices. He told me I could cancel it anytime that I wanted and I didn't realize it wasn't car insurance. Every other dealer I talked to said they can be held liable for that. 7. I called them for over 2 weeks trying to cancel the plan when I did find out that it was not car insurance as it was sold to me as just that. I left 3 different messages and txt messaged the scumbag who sold it to me and got the wrap around. Then one day I called from a different number come to find out the most likely had my number blocked some way and I got routed to the sleazy financial manager and said to CANCEL this rip off policy. After telling me multiple times 3 weeks ago when I bought it that I could cancel over the phone it says no I have to drive an hour 1 way to sign a paper and get a lecture on why I misunderstood him. There was no misunderstanding he knew exactly what he was doing. 8. A week later I'm checking my car note everyday waiting to see a refund. Nothing the I get a letter in the mail from the policy place MPP and I'm like wtf. I said ok I'm done dealing with Camelback Ford. MPP conveniently had a number I could call and I come to find out after signing that paper at the dealership they did NOTHING. I asked MPP to cancel it and they canceled it in minutes. I reported Camelback Ford to them so they know the probably illegal methods they are using to sell their insurance and it is recorded. I should not have been allowed to drive off the lot without proof of car insurance. Camelback Ford you messed with the wrong man. I look forward to sending this to the BBB next week! Lets see if your bosses let you keep your jobs. read more

Classic bait and switch. $17,697 on the site. That's what got the convo started. "Final out the door price" = $1,077 increase in the subtotaled price. Final spiked higher, and it wasn't just standard taxes and fees. Such an overly aggressive, lying, waste of time. Stay the F away from these stereotypes. read more

We first got there a few months back in order to test drive a few models with NO intention of buying on the spot - as we told salesman. We also wanted to get an estimate on a *trade in*. So, the salesperson told us that they would inspect the car while we were test driving.. So we left them our keys. Big mistake, but I will get back on this in a few moment.. As we were simply looking for a second vehicle we did specify we did not want any bells and whistles on it .. we wanted to test drive the BASIC model.. There were several basic models in the lot , yet they insisted we tried the fully loaded version.. and then started showing us limited editions and platinum versions... We finally got him to understand we did NOT want a luxurious model as a second car... he did not like that.. After the test drives were over we sat down to talk about the estimate.. what a joke..they quoted us on a fully loaded model that we drove, the trade in was not even close to kelly bluebook for an almost brand new car and the salesperson kept going back and forth to his manager that was glaring at us from his back office considering there ridiculous price.We asked for pricing on a lease - they gave us pricing on purchasing both vehicles! The best part was when I got the quote for the lease, it was more than to purchase it according to ford.com online. When he took the page, saw us upset, started marking down the price telling us he was going to get us down to what we wanted. First off, we're A plan customers - meaning Ford already sets the price. I don't understand how he could "come down" potentially $100 a month if they are fair pricing. I think it came down to he did not include the dealer/local rebates so he could play around with the price, but who knows. After *AT LEAST* 2 hours of trying to get a fair price.. the salesperson goes back to get his manager to sit with us. He was insisting that we purchase the cars today.. We finally made the decision to just walk away, but they were still holding on to our keys insisting on "what would it take to walk out with 2 cars today"... We finally were able to get our keys and got out of there.. After that horrible experience the calls started.. They have harassed me daily with their calls for over 2 months! Needless to say, we went up to N. Scottsdale, leased a vehicle with no hassles - they even gave me the invoices and proved the costs - and gave us straight up standard service. Another case of the pretty dealership doesn't always give you the best service. If I weren't connected to Ford, I would probably even go across the street and start looking at other companies. read more

in the last week My wife went into drop off 2013 ford explorer for recall that came up on our VHR. They said it didnt need service. They uphold her to do motor mounts mind you we have the extended warranty. $100 deductible. Why did they charge her 129? Oh it was shop fees. JACOB said for oil and rags and topping off fuels. SINCE when do motor mounts need oil. And 29 to throw away a motor mounts into a dumpster? Oh to top off fluids that were just topped off a week ago at Courtesy Chevrolet? Where it's done for free because that's where we bought it? HERE US THE KICKER...SIT DOWN FOR THIS ONE!! They tell my wife she needs to do a fuel system cleaning 239$. She declines and they told her ok we will put the DIRTY one back in.. So me ...being a diesel mechanic I call my parts suppliers for the "Filter" they put me on speaker in the shop and ask me to repeat thhe request...I do and the bust up laughing at me...the 2013 ford explorer doesn't have a fuel filter just a pump and screen...wow. So this is how you treat women when th at come into the shop? read more

I promise you there are better Ford dealers. Please do not let this hemroid of a dealer represent your views on the product that Ford produces. I am Ford inside and out. My father worked at Ford for 30 years and he earned a discount for his family. The fact that our sales rep would punish us by taking away any incentives due to us getting a discount that my family earned is a disgrace to the brand and all the hard work my father put into the brand so this salesman could sell cars and stay competative. Please dont waste your time at this dealer like my wife and I did. There are so many good dealers out there who will treat you right. Thank you for your time. read more

If I could give them no stars I would. I bought a car from them four years ago and they literally will not stop calling me. I blocked every number they call from and looks like this month they got a new set of numbers because I have gotten four calls in three days about a car I no longer own. Not only do I not own it, I just bought another new Ford from one of their competitors because Camelback can't respect when you ask them not to call you. Do yourself a favor and buy elsewhere. read more

Our salesman Andre was really helpful and informative! But steer clear from Fords finance department they will screw you and not even apologize for the inconvenience they have caused! We will not be going to Camelback Ford for business ever again! read more

New car sales was not a good experience. I was mislead about delivery time which they really didn't need to do. I would have waited patiently. Then they acted like the promise wasn't made for that time frame. Basically calling me a liar. I was also mislead on some features about the vehicle. I asked if it had automatic adjusting seats. The sales people said it did well it did not. And to top things off, they did not get my personalized plates transferred to the new vehicle. And now they told me to just go take care of it at the MVD. Great, now I get to go take half a day to take care of the problem that they created. Not impressed. This was my first time using Camelback Ford. I won't be back and my daughter was in the market for an Explorer but I told her to avoid this dealership. read more

I have bought 4 cars with dealership and now 3 weeks later waiting for my gap and extended warranty money to be refunded to me I have called 5 times no response. Horrible communication i will never purchase from them again. read more

I would highly recommend walking out before you walk in. We all know that everyone hates buying cars because of the hassle in the bus song and the hours that you spend at a car dealership. Knowing that I did on my negotiating through email and text before arriving to the dealership so that I had everything in writing that we agreed on. Mihui The Internet sales director promised me 26k out the door when I got there the paperwork in the end 35. As you can imagine she tried to play the runaround talking about my trade, saying to me that she forgot that the model I want to didn't have Apple CarPlay screen even know I told her that was a requirement she thought I would just forget not care anymore. She me major attitude and all in all was the worst car buying or I should say not car buying experience that you'll get. Going back to Tom Jones Ford where they never screw me over read more

Art in the finance department has been one of the easiest most pleasurable finance lenders I have worked with so far. His patience with me demonstrated he really cared that I understood my deal correctly and explained everything involved. He even stayed late to accommodate us I could ask for a better finance guy!!! Thank you for caring and your patience Art your the best! read more

We needed a second vehicle, my husband and went to look at a truck that we seen on the website but it was taken. Seen some other trucks on their website but they were unavailable. We kept asking for the price of the vehicles and they wouldn't even tell us. Everything was okay until I seen our contract the price on the internet was 923 cheaper, than what was written. I talk to the finance guy, he was nice and helpful. He told me I need to talk to the sales person. The sales person said the price didn't include the ads (whatever that means). Then he said once the contract was signed there is nothing that can be done. I guess I won't be buying an Expedition from them. But the finance guy, Taylor, was awesome! read more

I arrived with set appointment. They take my keys and look at my car for trade before I ever see the suv I am there to see. It took 20 mins before I ever saw the suv. Once I did, a $20+ suv has a cracked windshield two that go across the windshield. It had a low beam malfunction and we had 5 miles of gas for me to drive it. I go back and say yes I like you run my credit but as I stated in my call when making appointment that I can not stay.. I was there 4 hours. Even told them they held my keys hostage. They had them the whole time. I had to cancel the rest of my work day. They finally come with numbers that I can work with. I finally leave telling them I need to think about it, they didn't like this. The next day I drag my feet but tell them where I am on numbers. They get me there. I go in next day. They told me all paperwork was ready. It was not. They even tried to rework the deal. Lucky I had a text and I showed them this is what I am to get. They had nothing fixed either on suv. This takes 2 hours and I am not even in finance yet. I have a meeting that evening which I made very clear before I came in and while I was playing their game for 2 hours. Finally we walk to finance, they need stuff from me. I ask should o come back after my meeting? How much do you need? I have 40 mins. I ask the finance guy he says like 20-30 mins, I ask salesperson how much he will need after. Finance man gets upset and say salesman isn't a part of this. I said who walks me to my car puts the plate on it? Is that you .. he then just says I am moving on to next guy... I walked out and did not buy this car.. I liked it a lot but they were rude, disrespectful and quite frankly the managers act as though they are to busy and they have plenty of sales.. cause they only thought of their need and didn't care about my time, what was already decided. I feel bad for salesman. He lost out because his managers don't need sales. They apparently have plenty. I will not go to any Berkshire Hathaway's dealers , which is all of them but one on camelback. read more

How in the hell does one drive their car in for a recall repair , in good running condition I might add, and then to be told after evaluation it will cost 2k to fix something else before the recalled part can be added? Oh and to be advised the car no longer drives forward, only in reverse? what the hell? The car was driven in. CAN WE SPEAK LAWSUIT???? read more

Very unprofessional dealership If you ask me. I have over 20 inquiries from them. They literally had an orgy with my credit at this point. Like they're weird as fuck anyways because why I come in and get the car and all that and I came home and these bitch ass niggas wanna call me back 2 weeks later talking about sum "you needa put $1500 down or get a co-signer" BITCH if I left and got the car without any issues why tf you come back weeks later telling me some bullshit. DO NOT buy your car from this dealership . They're gonna play with you. They don't care about you. They just care about selling you a car and even AT THAT they will add shit into your contract you didn't ask for. I have free oil changes for 24 months here and EVERYTIME I schedule one these mfks are always booked. They don't value you after you drive off that lot with your car. I don't like camelback ford. The Finance Managers not only need their ass beat they need to be fired. Camelback Ford can honestly go to hell and I hope this whole establishment burns to the ground. RESPECTFULLY. & not to mention I had wanted a fucking ford fusion & then I got approved for it & then this guy literally came back after we did everything with the bank. & he said "the bank came back and said they don't think you could afford it" and then proceeded to show me a DIFFERENT car and I was like??? & he literally already ran my credit for it and all he was just waiting for me to sign it. How fucking pathetic. I hate this dealership and I hope no one buys from here again. They take advantage of first time buyers. read more

Made an oil change appointment at 0652 on Monday morning. I received an email acknowledging the appointment (the dealership knew I was coming and what was needed for my service). I arrived 10 minutes early (1150) and was told it would be a 2 hour wait. It's a diesel truck, they're busy, I get it. Waited the 2 hours, then went to check on the truck only to find that they hadn't even started on it. Turns out they had to get the oil filter from another dealership. They knew I was coming and knew I would need an oil filter. Why wasn't it there for the service? Service guy says it'll be another hour. Ok, fine, not like I'm going to walk out now. 45 minutes later I see my service writer talking to a guy in a white shirt. The service guy asked something about discounting my service because of the wait time. Mr. White shirt said "I don't fucking care, that's $140!" This conversation happened inside the cashier area and within earshot of customers. 20 minutes later, the truck is done and I declined the complimentary wash. My bad...the truck had oily fingerprints on the driver's door, on the door panel, on the seat, on the grill and on the B pillar. the service writer did his best to clean them all off. Summary...wow. I really hoped for a better experience from Camelback Ford. I've been here several times before and never had anything like this happen. Customer service, as we use to know it, is a dying art. Brian, 2016 Ford F350 read more

I have to say that our experience with this dealership so far has been miserable. We have a 2013 Ford Taurus that experienced a sudden problem today. I took it to Bill Luke Fiat, but we found out the problem was with the fuel pump and too complicated for them. I called Camelback Ford as it is very close to us. My biggest problem is that this is a long procedure that will take multiple days. I can not use the vehicle that is overheating with a bad fuel pump. But they could not book me for a rental car until 3/21. Clearly they need more rental cars. Why would I ever come here if they can't get you a loaner vehicle for an emergency? read more

On 4/27/18 I brought my truck in for a factory recall on the passenger air bag. I arrived 5 min early to be told my service advisor was not available for another 20-30min. After I told the two greeters this was unacceptable, my service advisor, Titus, came out. Titus was very friendly and seemed knowledgeable, despite upselling as much service as he could, he helped get the experience back on track. Service advisor recommended a laundry list of services ($1,975 worth), including an oil change (including engine air filter), 3rd brake light and more. I declined all but the oil change and added a "premium car wash." One thing I did ask was that they top off all fluids as I knew my coolant was low. What was not noted in their "Quick Lane Multi-point Inspection" was an obvious coolant leak. When I got home and popped the hood I found that the engine air filter was not changed, the coolant was bone dry and my brake light was working. Also, my car had been washed, yes, but not $16.95 worth. Maybe a quick rinse. Truck bed still had bird droppings on the inside. Not only will I not return to this location, even for warranty work, but I will actively advise friend/family against. read more

I won't spend forever talking about how they tried to screw me again after trying to trade in my first car, a ford focus (it's a lemon stay away) but I will say it has an "F" rating with he Better Business Bureau...go somewhere else. P.S. I went through 7 service writers in a 18 month period read more

Not a stellar experience in the least. The initial sales rep was helpful but less than knowledgeable, started getting our personal information when all we wanted to know was what vehicles are available. Then came the deal maker who trapped us and ran around in circles. Finally had to get up and just say enough, which he got defensive with me on. Worse experience ever with little to no respect. read more

Never coming here again. Made an appointment before hand and still waited for hours! Went for a simple oil change and was told no longer then an hour. I ended up having to wait 2 and 1/2 hours. When I confronted them about the time they told me it will be done when it's done. read more

Purchased an F150 from Steve. This was our second experience with Steve, and again he made it simple and smooth! None of the normal stresses of going to a car dealer. read more

So Ive been interested in buying a Jeep Liberty for a couple years but have some commitment issues when it comes to needing to pay things every month. Who doesnt, right? I was referred by a friend to check out this dealership since i was in the market for an SUV and compared to some other places Ive been to, i was pretty impressed. I called in to set up an appointment and spoke with a Jesus Bermudez. He invited me in that same day so I took advantage of my day off and went. On a side note....The location of this auto strip mall is the worst lol. Super cramped and ya never know when someone is just gonna 'yolo' his life away and step out into a busy street. But anyway, I was greeted as soon as i arrived and Jesus seemed genuinely interested in what style SUV i wanted and why. Usually sales guys want to know just enough to use in their pitch when you have objections but i felt absolutely no pressure. He opened my eyes to the Flex and Explorer and answered all of my questions. I told him i wasnt 100% on board though because a Jeep Liberty was what ive wanted for so long and he actually spoke to his manager and said they would find the one i wanted and add it to their inventory so i wouldnt have to settle! Im sure later down the road I just might consider buying a Ford SUV though because they seem like great family vehicles. Everyone who has had a bad experience here obviously didnt talk to the right person! I got great customer service from the jump. Jesus is definitely my new car guy! read more

Before driving 25 miles I called & spoke with Tony (internet director) & explained I was a handicap senior citizen & needed safety features (lane change signal, blind spot, backup camera etc.) He assured me he had what I needed and to make an appointment & I went. He was busy so a trainee, Troy, started helping my challenged son and me. I explained several times that I needed the safety features or my daughter & granddaughters would not let me drive. Troy was new so he was nice & let Tony take over. After at least 3 hours Troy was going to go "out back" & bring the 2018 cars up so we could see. I sat in the silver Escape and we all went back inside and Troy never got the white one because Tony said the silver one was what we needed. Never drove the car until the next day because Troy drove it home for us & then I realized it did not have my needed safety features. That was a month ago I called them at least 10 times and sent numerous messages to them & an assistant to the General Mamager. I gave them the stock number of the car I wanted & Natasha said I couldn't afford it because it was 3K over the other one. I said ok I want to return the one they delivered to me & buy the white SUV. They said NO No No can't do that. So here I sit with a pretty car with no safety features & numerous other complaints (wrong engine, seat adjuster is too difficult (no strength) etc. etc. etc.. What can a cute little old lady do.?????? Oh one more thing, the General Manager was always too busy to talk to me. Please do not go to Camelback Ford and tell your friends about the Senior Abuse & how they took advantage of us. Sharon H read more

5 stars for Rick Silverman- my sales rep. Got a great deal and he gets the importance of customer service and a happy customer. He, and possibly his team, helped remedy two negative situations and I walked away with a car (them with a sale). I also had a great experience with my finance worker, Jason K also. Again this review is for Rick and therefore this is 5 star review- I couldn't and wouldn't give 5 stars without his excellent service due to other situations he remedied. Overall a good experience and I can't complain. read more

I wish I could give a no star review! Long story but worth to read so that you don't get screwed over! DONT TAKE YOUR CAR TO GET SERVICED HERE! Last year I had taken my car to get serviced for a Transmission recall issue. After getting the car back, not even 3 days my transmission was acting worse than it did before. I called another dealership to go through them and found out that they REMOVED THE RECALL on my transmission when they weren't supposed to. So i had no other choice but to get in contact with corporate about the issues I've been having with the service and the mechanics at this location. It was in the shop for 2.5 months. During that time, I had received a phone call from the service department stating that the mechanics had gotten fluid in my engine, replaced with the wrong engine causing it to go up in smoke! Then replaced it again with a the RIGHT NEW engine. So now they had to replace the transmission AND the engine twice. I was also told by corporate that I'd have a warranty on the transmission , but it was a lie! At that time I felt like they damaged something else. I never bothered to go back because I felt confident that everything was fine and fixed, but I was WRONG! So in came April of this , my AC begins to go out! And didn't completely Igo out taketil June. I took it back to the same dealership (because you cant take it to another dealership to get looked at because it had been touched by someone else. That they do not want to be held reliable for the damages) and come to find out one of the AC lines is damaged! And they're trying to blame it on me and/or say that it was just "simple wear and tear". I do not have the tools to fix my car and they were the only ones who had my car! Mind you that its a 2015 and I've only had it for 3 years! SIMPLE WEAR AND TEAR MY ASS!!!! I've had the opportunity to look where the damages were done and can clearly tell that the damage was made by them, still didn't make any sense. Of course like any other freaking dealership, they refuse to be held reliable for the damages that were made by them! now they're wanting me to pay over $700 to get it fixed. I had just gotten off the phone with the phony so called "manager" and had offered to fix the damages for free but i had to by the part and pay to evacuate and recharge the refrigerant for $240 ish. This asshole tried to SCAM US FOR MORE MONEY!! We had ordered the part with another Ford that cost us $63.00! I requested a paper of parts that needed to be ordered and it wasn't the right one. It was a special ordered part and couldn't be returned. He kept trying to say, well that all i can do. I'm already putting over $500 to put into your car to have it fixed, MULTIPLE TIMES! I got the AC fixed and asked for the damaged part and the part was damaged on 2 ends. After driving my car for a while my AC began to go out again. These MF must of done a half ass job! read more

I am a long time Ford family member, father and grandfather both retired from Ford and I have 2 active family members still working for Ford. Went to camelback ford dealership to look at a Ford Edge titanium that my wife and I wanted to buy. They low balled are trade in of a 2019 Ford Mustang mint condition, so we asked for our keys back because we already had another dealership willing to give us what we wanted for our trade in with the vehicle we wanted. They decided to hold our car keys hostage and would not let us leave without them trying again we said no because they would not be able to get us to our number the deal was to far off. The manager came over to my wife and I as we were standing at the door of the dealership waiting for our keys. When the manager approached us as we ask where are our keys. He immediately crumbles up the paperwork in his hands throws it behind the reception desk flips out and starts throwing a temper tantrum like a two-year-old that couldn't get his way. He then proceeded to yell and scream at us in the dealership with everyone watching this unfold. We were completely caught off guard with this behavior and so was his employees it was shocking and uncalled for. Even as we were leaving to the parking lot to get in our car he was still yelling and screaming at us from the door of the dealership. The young sales lady that was helping us was so embarrassed about how he reacted that she texted us minutes after we left to apologize for his actions. She said it was totally uncalled for and that no one should be treated like that. Needless to say we went to the other ford dealership and bought a car that night. We didn't have to haggle back in forth they gave us exactly what we wanted for our trade without ever holding our keys hostage. I have received two phone calls from that dealership since the experience asking me how they could win our business and why we didn't do business with them. I explained the situation to them and no one has called me to apologize for how we were treated. I DO NOT RECOMMENDED THIS DEALERSHIP WHATSOEVER OR EVEN DOING BUSINESS WITH THEM. This was the worst car buying experience ever in my 43 years of buy cars. I still can't believe it happened. No wonder why people want to buy cars online rather than go to a dealership. My advice is stay clear from them. Scottsdale ford was wonderful to deal with. They should take lessons from them. Buyers beware. read more

Camelback Ford - Ford Edge - Car Dealers Near Me - Phoenix, Arizona

After test driving the Focus, the sales manager told me that it "Runs like a raped date." That sums up my experience at Camelback Ford. I didn't buy a Ford. read more

We purchased our car here several years ago and have hoped each time for the service to improve but it never does. Both my husband and I drive Fords so we have plenty of experience with their service department. It appears that they recently did an overhaul of their service reps because there are no familiar faces there anymore and sadly, after todays oil change experience, the service hasn't improved with the change. It took over 2 hours for my oil change to be completed. I had an appointment at 9am and was told that there were 2 cars in front of mine- isn't that the whole concept of an appointment? to not have to wait?? I had my 3 kids in tow thinking it would be an hour at most but was still waiting at the 2 hour mark and requested to skip the car wash in order to be able to leave faster. They chose not to ask me about replacing my air filter (I would have replaced it) and told me it would be $115 diagnostic fee to figure out why my windshield wipers won't release the cleaning solution. I'd rather drive across town to Peoria Ford, Sanderson Ford or SanTan Ford at this point to get better customer service and better service in general. read more

I'm a 26 year old that moved from Chicago and needed a vehicle. I spent a lot of time in that Camelback Auto-park and spoke with many dealers. Being a sales professional myself, I was very eager to negotiate the terms of my purchase. Upon rejecting the first 3 offers (as everyone should), I sat down with the manager (Brian). This was by far the best experience I've had in negotiations. He was professional enough to hear out my financial goals and then proceeded to explain his profit margins and what needed to happen for our deal to work. His candor, no bull sh** approach, and transparency with the business model will keep me coming back. If every dealership was willing to show behind the curtain perhaps they'd get better reputations. read more