this is an email i sent to asa, one of the owners of cam security:
asa,
upon examining the system i had hired cam security to upgrade/change what needed to be changed, the diebold technician has informed me that several zones were simply not on the system, that they were just eliminated, possibly because the existing wiring was faulty. the following were left off the system: dining room door, dining room windows, laundry room windows. i believe your technicians did this because it was easier than actually changing/correcting what was not working properly and figured that there'd be no way i would find out what they did. auwe!
now i have to pay diebold to correct the problems caused by your employees!
possibly because of the lack of care on the part of your installation crew, my system had what i would consider numerous false alarms from a couple zones in particular for a system that was supposed to have just been examined/upgraded/fixed by your crew. in short, the system was not consistently working properly. the last call i made to cam for a false alarm trigger was because of zone that had previously been serviced by your technician. however, since the last call happened to be after the one-year warranty, i was advised that i would be charged $75/hour for someone to come out and look at the same problem! that really was the last straw after paying you around $12,000 for my security system, camera and in-wall safe. i can understand that if at least the entire year had passed without a single problem with the system, that i would have to pay the hourly service charge. however, it never worked completely without fail.
while i'm expressing my disappointment with cam security, i might as well mention the problems i had had with the in-wall safe. i had problems from the beginning, first with the a/c adapter, which i went to your store to pick up a replacement. that solved the problem for some time, but it appeared that the battery couldn't hold the charge. whomever i spoke with when i called about this problem told me that i should leave the adapter plugged in. but after awhile, the same problem arose. so when i called your office about that problem, one of your technicians told me that the a/c adapter should NOT be left plugged in. so which is it? anyway, so the last contact with you was through email which you forwarded to an employee who instructed me what replacement battery i needed to get, at my own expense. the manual said that the battery should last 2-3 years, so i think you sold me a safe with an old battery, which was probably the problem i had from the very start. so instead of changing out the battery for me, i was given the run around by being told to use a replacement a/c adapter, then to leave always leave the adapter plugged in, and then later told to unplug the adapter after charging the safe for 48-72 hours.
i chose to call cam security because i know ricky kurihara and had used elite in the past and was very satisfied. obviously, since elite was purchased by cam security, it customer service and quality are just not up to par. read more
