So, things didn't go as smooth as we wanted, but the issues were quickly handled by the manager on duty and Luna. What could have ended up with a low rating, turned out to be a good one because of the customer service we received from the manager and Luna. Yes, the food was good, but the customer service was excellent! read more

Glad to see other ppl complaining about this place & it's not just us. Disappointing experience....slow & confusing service (while being overly nice & chatty to cover up his mistakes), bland food, no bread the entire time, gave us ONLY spoons with our chicken picatta & salad dishes (we had to ask for forks!), a weird long story about why my peach lemonade didn't actually have any peach syrup in it, over-cooked & hard BBQ chicken in the BBQ chicken salad.... Will think really hard before trying this CPK again, esp with so many other restaurants so close by! read more

C for effort. Do not go here if you are in a rush. Or dinner... Took about an hour to get the food. One more hour to fix the food. 20 + mins to get a take and bake ... Obviously short staffed as usual. Ordered mushroom sausage pizza. EXCELLENT West coast burger bowl salad- first one came out w/o bacon or avocado. Did a refire but that one was too rare. Still no avocado. Take home chicken bbq pizza TBD $11 (Misunderstanding- I wanted a fast take and bake- they ended up making it and bringing it in a take out box. Had them change that) Thanks for taking the bowl off the bill. Customer service doing its best. read more

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Went again hoping they would have improved since last time. Ordered the lettuce wraps and the lettuce was brown. Not sure what it is about this CPK but we will not be coming back. read more

California Pizza Kitchen - Brown lettuce - Pizza Near Me - Kailua, Hawaii

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CPK is always a favorite. First time coming to this location and it was delicious. Got a pep+mushroom pizza with cauliflower crust and it was nice and crispy. The salad was massive (full size can be shared with more than two people)! The mocktail was delicious and insanely reasonably price! Under $5! The Pacific Thyme was good! Service was good. We went around 5ish and it wasn't packed, so we were seated right away. read more

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So disappointed. Ordered through DoorDash, which was accurate with time expectations and communication. The Buffalo cauliflower was just sad. The cauliflower was nearly raw, and there was barely any Gorgonzola cheese at all. So sad as we were early CPK devotees--back when we said the whole name, read more

California Pizza Kitchen - SPICY BUFFALO CAULIFLOWER - Pizza Near Me - Kailua, Hawaii

Hardly order from here and when I do it's a mess...didn't complain last time but order not completed like last... placed at 322pm promised to be ready 353pm...arrived for pick up at 407pm and now it's 420pm and still waiting!!! Dining room is empty with maybe 4 tables with customers. As I wait, food being brought out to customers that were seated just before my arrival....with the server smirking at me for my reaction to this BS...needless to say I was upset. Manager was kind and tried resolved my problem but I was a bit too upset to receive. Always enjoy CPK food but will likely not order from this location again... read more

California Pizza Kitchen - Not busy at all...no excuse - Pizza Near Me - Kailua, Hawaii

Sunday - 11/02/2025 - we came here for lunch and Pi and Caroline are the only two working the floor. There is another guy bussing tables and a couple guys in the back making the food but ALL of them are doing their best to provide service to each and every one of their customers. We give them a tremendous amount of credit for working their okoles off and doing their best on a very busy day. People on other tables were asking their questions on the menu and neither Pi nor Caroline showed the amount of stress that I am sure was just under their skins. We saw the "Now Hiring" sign in the window and I really do hope they find equally qualified people to be part of the team. Keep up the great work Caroline and Pi ! Your service does not go un-noticed. read more

I have dined at all 3 Hawaii locations - Ala Moana, Pearlridge and Kailua. So, this review is for the Kailua location. Great take out parking spot. They have a new menu with new food options (Oct 2025). Opted to try the dumpling Chinese salad which is just Asian veggies, romaine, nothing other than sliced cucumbers, cilantro and chili spice. You can opt for protein, so I chose crispy chicken which was just like chicken nuggets . The salad for a mini was so little I had to look twice in the container! For what I paid ~ truly not work a 21.00 meal! So dissapointed! I do enjoy the Thai salad and the sandwiches. Generally don't at pizza here. Take out service was ok today and it's a clean place to dine in. Probably won't be getting that dumpling Chinese salad again ~ it's not worth it. read more

Let me be honest. My wife and I do not come to Kailua very often. We were shopping around and decided to get some lunch. We both decided on California Pizza Kitchen. The menu has a good veriety. We decided to stay with the pizza idea. Not knowing anything about their offerings we decided on the everything hand tossed pizza with avocado added. It was brought in good time. The server was great. The pizza was absolutely delicious. We couldn't stop eating until it was finished. Prepared to perfection. The best I have had in a long time. Thanks to this establishment for a great experience all around. read more

Stopped in for a quick lunch. This CPK location is a tad smaller than most. They offer indoor and outdoor seating. We chose to sit outside since it was a nice day and preferred it to be a little quieter (inside was a bit louder). The bbq chicken pizza is always my go to dish. My partner and I did a family style to get a little of everything- pizza, pasta, salad. The Italian chopped salad is my mom's favorite, simple but flavorful.The spaghetti bolognese was good and not drenched in sauce. Our waiter was nice and attentive. He brought drinks immediately after seating us, then followed with the bread. Our order came out correct and he made sure we had everything we needed. Even offered us extra...extra! small plates since he noticed we were sharing all the main dishes. CPK usually never disappoints me. Try a location! read more

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Don't come here often, But The service was AMAZING! Our waitress was on it and checked on us throughout our meal. She also didn't let me run out of my peach lemonade, She always had another glass for me made when she noticed I was running low. I wish I got her name! I was there at opening this past Thursday morning. I love their bread with the olive oil. My experience was great! read more

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By far the worst and dirtiest CPK on island. Old dingy and the bathroom is disgusting. Our server was also the bartender and that combo was NOT good. He wasn't a good server (could tell he didn't want to be there, bad aura bad vibes, never checked up on us) and he was a horrific bartender. Grossest margarita and Mojito I've ever had in my whole life. We returned the margarita and didn't finish our Mojito. Never brought us the water we asked for to wash down the gross drinks. The chicken piccata was sad and not even close to what the other CPKs serve. Chicken wasn't breaded or golden. Same with the sauce, was a weird watery cream. No flavor. Popcorn shrimp was fried in old rancid oil too. Upset that I wasted a meal here and never going back to this CPK. Other CPKs are so busy and this was completely empty during the dinner rush. read more

California Pizza Kitchen - Boiled rubbery chicken and weird cream sauce. Definitely not how the other CPKs make it. - Pizza Near Me - Kailua, Hawaii

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For one their customer service is just not there!! So we ordered over the phone got a chicken fettuccine added mushrooms and parsley!! Only to receive a bowl full of dry noodles and mushrooms!! So we call, some waitress Auli'i who sounds like she hates her job had no remorse. And then was like well the order says mushrooms and parsley. So I ask her if I just spent $30 on noodles and mushrooms, she goes about her way and is like oh no you spent $25 and some change!! Like I knew it wasn't exactly $30 but I was trying to make a point like really!! Shitty that CPK is usually the go to when it comes to Alfredo but to be honest this isn't the first time I've received horrible service and food from this place.. read more

California Pizza Kitchen - I spent $25 and some change for this dry noodles apparently they squeeze on the sauce - Pizza Near Me - Kailua, Hawaii

I ordered for Sunday at 10:30 but found out they open at 11. So it was finally ready at 11. Seems like the website doesn't reflect Kailua's CPK. Can Kailua make an addition to their website so people don't order before 11. read more

Worst customer service ever!! Not all items were included. They would not replace them, but just cancelled the order. Pizza was burnt and not all condiments were included. Pizzas are not as advertised. Always this location in Kailua. They have been given enough chances! I'm done!! read more

I am very impressed with server Cameryn! There were only 2 servers. She cleaned the tables, seated customers, filled the ice machine, took orders, and processed the tab. All the while immediately took care of all 3 of our requests. Cameryn gave us 5 star service. I reduced by 1 star because of The Works pizza with cauliflower crust. It could have used more sauce. I recall having more in previous visits but maybe cut backs had to be made with rising costs of doing business. We had all the Parmesan cheese we wanted, but we could tell the pizza was cold because none of it melted. It was in fact cold. Bummer. But the crust and toppings were yummy. The pasta bolognese with mushrooms added also didn't have enough sauce so we asked for more which came in a separate bowl with the perfect amount! Yummy! The Happy Hour (Mon-Fri 3pm-6pm) artichoke spinach dip was as good as ever. Thank you Cameryn for making our dinner a delightful experience! read more

CPK has always been a favorite for our 'ohana, ever since my kids were little!! Sad to say that tonight is the last time we will ever eat there!! The portion sizes continue to go down as the prices go up. Inflation is to be expected, but judge for yourself on the size of this salad for $65 plus tax. It is the same size bowl with much less salad in it. It's barely half full. The pizza and the salad was $90. The food is still good, but this is it for us. Mahalo CPK for years of making memories over your meals. It's been a good ride.... but GOODBYE forever ... read more

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I don't give one star reviews unless my experience was really really bad!! We were in Kailua so we decided to eat at California Pizza Kitchen. We had a bad experience in the past with bad service . Same thing... Our greeter was nice and took us to our table but our waitress was really sassy. No smile and she looked like she didn't want to be there and we were bothering her. Our table was dirty like they didn't clean it so I asked for a rag to clean my table myself. Instead of cleaning my table for me I was handed a rag. My wife said she's not going to eat here and we walked out. They need to train their employees better or get better management. read more

California Pizza Kitchen - Just standing around and talking story - Pizza Near Me - Kailua, Hawaii

Everyone needs to know CPK has Happy Hour from 3pm to 6pm. I was so delighted to learn during those hours, Appetizers and alcoholic drinks were half off. My absolute favorite thing to get is their Spinach Artichoke Dip. Cheesy goodness that comes with yellow and blue corn tortilla chips. The sangria flight is usually my go to drink. Go for early pau hana and enjoy! read more

Cpk gave me a birthday reward entree up to $20 but I couldn't figure out how to order it on the app. I emailed customer service for help on how to redeem it online. Although an automated customer service acknowledged my email, seven days went by and no response. My reward expired tomorrow so I went to the restaurant. Employee, Day, helped me to redeem my birthday reward. She was able to see if my reward was available on her computer. It was and I placed my reward, paying the remainder beyond the $20. Day informed me that I could place an online order, select to pay in store, and they will honor my reward at the time of pickup. She was very helpful. My food was ready hot in about 15 minutes. There is a chair at the takeout area to wait. It was nice and relaxing inside the restaurant. The chicken was moist and delicious! However, the piccata taste was not there. There were only three very thin slices of lemon, a few capers and hardly any piccata sauce or taste. I would not haven guessed it was piccata sauce. I love piccata sauce and this was a far cry from it. The pasta was cooked perfectly. read more

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Quick, Convenient and Wonderful Service! Food is the bomb! Loved the pasta, wines are strong and vibrant in taste and flavour. Shout out to the lady server Cameron manager should promote her, great and effective communicator, and on time! Usually busy after 4:30 but service remains quick and affective. Bathrooms are clean completely spotless! read more

California Pizza Kitchen - SPINACH ARTICHOKE DIP GARLIC CREAM FETTUCCINE Sauvignon Blanc - Pizza Near Me - Kailua, Hawaii

We came into California Pizza Kitchen at 9:30 PM with our family, hoping to have a relaxing dinner. Instead, we were met with complete disrespect. One of the cooks, Jordan, loudly said -- within earshot -- that he "wasn't making any more pizza." The tone and attitude were nasty, and there was no attempt to be discreet or professional. It was incredibly awkward and uncomfortable. There was no greeting, no courtesy, and certainly no sense of hospitality. We felt completely unwelcome, so we left. When a restaurant is still open, customers should be treated with respect -- not made to feel like a burden. Based on this experience, we won't be coming back, and I wouldn't recommend this location to anyone who expects even basic customer service. read more

Submitted the survey to inform managers / corporate about the terrible experience. They offered to send me a "Dine on us" offer.....but still no refund of my cardboard pizza and rotten salad meal. They can keep thier "Dine on Us" offer. read more

Amazing I had a great dining experience today wth a waitress Mahea , she was very friendly attentive and personable we had a salad pizza deserts and a soft drink the food was delicious and it was very pleasant to have a nice dinner here . I was pleased with the menu and the quality of food today will definetly come back to this California pizza kitchen read more

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Our server Melissa was great!! Very attentive to our needs. We Didn't have to ask for anything!! Gave us drinks, water, bread etc.Food was great, service was phenomenal!! Thank you Melissa!! Made our lunch very enjoyable!! Dessert was delicious too!! Love the butter cake trio read more

California Pizza Kitchen - Butter cake trio, highly recommend - Pizza Near Me - Kailua, Hawaii

We all love the Kailua CPK the food is fantastic, happy hour is very happy and we love our very tall, charming, handsome, kind and delightful (and our favorite) server Matty (he also sings and surfs - very talented. It's always worth the drive to come here to this special location with the best chefs and best staff hands-down. Thank you for making it special for us every time we come here. read more

It pains me to write this because I actually like coming to this location. I brought my parents for lunch on this visit. It was not very busy, service was a little slow. The food was good but the complimentary bread was really tough and dry....almost like day old. No amount of oil and balsamic could soften that bread. We liked the salad and the pizza had a spicy kick, but there just seemed to be something missing in the atmosphere. Maybe it was an off day, perhaps they are having trouble finding workers who care, IDK. I will be back again in the future, but there was a time when this place was busy and the atmosphere was fun and lively! read more

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I don't relish giving a poor review (unless really justified), but I just finished a fairly lackluster dinner at this CPK location. I've been here dozens of times in the past, although I must admit, it's been several years since my last visit here. I've been to the CPK in Vegas several times and it's always been pretty good. Maybe it was just tonight, or the staff had an "off" night, but things were definitely under par, although looking back at my previous review, things had been slipping even before Covid. Since it was just myself (as usual), I took a seat at the bar, and I was surprised that a server brought the customary bread and oil right away. She asked if I'd like to order, but I hadn't been given a menu yet, so she provided one and said she'd be back. After more than ten minutes, I was actually ready to walk out and just leave a couple of bucks but she came back just as I was standing up, so I placed my order. Just a small, simple dinner of Mexican corn and the Italian chop salad, since I've had these many times before. Both dishes were not what I had been served in the past. The corn was overcooked and almost "mushy". The chop salad, which is one of their signature staples, was fairly bland and had very little texture. The salad greens were not crisp and it was just pretty sad. I am not one to return food (I've only done it twice in my life) and although the server asked if I'd like something else, I declined. I'm thinking now that maybe I should've said something so that they'd (hopefully) improve, but I just decided to let it go. I still like the overall food at CPK, I just think that I will not be coming to this location again anytime soon (unless I see their reviews really jump). read more

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This place is awful. I just ordered a $20 half salad from this CPK from Door dash and they didn't even give me dressing. I ought to have learned my lesson by now - it is always AWFUL service at this CPK. read more

We were happy that there wasn't a wait when we arrived. Food was great, our Server, Harry, was excellent! Spinach artichoke dip is our automatic go-to, lettuce wraps with chicken, chicken piccata, and Thai crunch salad. We're full and happy! No room for dessert, but I'll dream about the butter cake tonight! read more

Apparently CPK likes to choose hire people who like to give customers a hard time to pick up their orders. I stopped ordering from CPK bc of the Ala Moana location and now seems like Kailua wants to give attitude and picka fight as well. Does it ever occur to your employees that not every time people are going to dress up just to pickup their food? If showing the receipt or copy of the receipt while knowing the name of purchaser, and food contents BEFORE looking at the takeout bags on the counter, somehow not enough to convince your team to release purchases- I don't know what is. Why is it so difficult just to pick up a takeout order? It should be an easy, friendly, and smooth process. Instead you get interrogated on every bit of the order's details-with the whole dining room to listen in on, because the restaurant's space is not a lot of walking room. I like CPK but after this- I really hope I never have to return. read more

Went to CPK kailua January 23 2026. Went to ask how long the wait was the host said 20min so I said ok gave him my name and he said he call when table was ready. 1hour later still waiting when to desk ask them how much longer he said did you give a name I said yes right there as I pointed to my name he said ugh ok. I said not ok you just let this couple sit before us and my son been waiting. I told him I guess I gotta know someone here so I can get a seat as the couple was looking me. I said forget it I waited an hour now you want me to sit and wait another hour for my food. Nah I'm good. read more

Perfect place for a quick yummy bite to eat! While waiting for a service and wandering Kailua town, I wanted something other than Mexican and completely forgot about CPK tucked away near Ulta's! Came in pretty early, before the lunch rush, we were immediately greeted and seated with great service and hot fresh food! Unfortunately I'll have to return for another service but I will definitely be back to cpk while I wait! read more

On par for the typical Kailua service, didn't seem like anyone was too interested that we came in to support their business. That's ok. We won't be back. read more

This review is for ASM Sean Tolentino. I submitted a review stating I was missing the dressing for my salad and ASM Sean contacted me the same day to apologize and provide me with a coupon to use when I visit again. I will be coming back to this location solely based on the service provided by Sean. Go check them out before you hit the beach, they revamped their menu and have lot's of new salads. read more

No cheesy puns cause when you're at CPK it's already a slice day! A girls night dinner with Nadine C after each of our own full day we both was so just excited and ready to wind down for a fun and relaxing night which made it cool since she had a gift card and with a promotion CPK had it was a double dinner deal woah! Walking in before the dinner rush was a smart idea as we got the seat of our choice with great lighting and plenty of room to take all the pictures we want. We started with the Spinach and Artichoke appetizer which came out pipping hot along with housemate blue and white corn tortilla chips oh yuuuuummy! Nice and thick the tortilla held it's own as we dug in one scoop after another. We decided then to share a pizza and salad...really wanted something that exudes brightness CPK dishes usually explodes with and it was the "California Club" pizza...it had bacon...sold! Well it didn't stop there loaded on our thin crust are applewood smoked bacon, grilled chicken, mozzarella which then gets it's time in the oven then is topped with fresh sliced tomatoes, avocado, arugula tossed in lemon-pepper mayo with freshly grated parmesan done table side this was just something to behold. The Original BBQ Chicken Chopped Salad was the other to balance it out and the bowl of beautiful freshness got me swaying happily seriously making it hard to move on to another item with this yumminess as it all just worked perfectly complimenting it all in one cohesive bite. All excited and chatty like as if we never gathered forever lol there's nothing more I love than to see a friend smile which wasn't the case tonight it was more like stunned o_O! Already having a great productive day we were excited to reveal what our "Thank you" card promotion from CPK which could be as much as $50,000 and we talked what we'd do with that was a hopeful dream to be revealed only by a manager, both our card is a 10% discount a blessing regardless in addition to the gift card. Service was friendly and patient and there was nothing better than having a pizza moment with a friend who does nothing but brightens your day...you're so crafty too bestie =) Thank you! read more

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Dinner was late, COLD, and untasteful. Service SUCKED. Totally a waste of time and money. Failure from management to service! STAY AWAY!!

My food ready 45 minutes after estimated time. Service in the restaurant was below average. My pizza was cold, my guacamole was brown, and the quality of my salad greens was terrible! Never eating here again. There are much better places to eat in Kailua. read more

Our server Mike was AMAZING! He was super attentive, very friendly and went way above to make sure everything was perfect! He explained everything and repeated our orders to make sure they were accurate before sending them in. When he brought them back, he repeated the order again as he was serving them to us. He kept coming back to me us to make sure everything was perfect, our drinks were full and to "talk story" with us....he was absolutely amazing! -this location does get busy so I suggest you log in to their website and "Join the Waitlist"- read more