Closing soon... Always busy and can't seem to understand why the decision to close but this Windward Mall location which has been here for awhile and is a great alternate from the food court scene with lots of local favorites from burgers, ramen and of course breakfast. They also have a kupuna section for ages 60+ is always appropriated for those that just want something simple. On this Sunday afternoon it seems to hit strange as the staff has this overwhelming uncaring feeling which I can relate but is sad to see how they just gave up especially since hearing the kupuna saying "let's just give up" the limited staff are doing what they're trying not to say they're not but it seems like there's very little support. After a good amount of time to be sat I decided to sit at the bar since it was empty even with televised foist all playing I just didn't want to occupy a whole booth and ordered a Diet Coke with the nostalgic red plastic cup I sit and wait a bit more for the food. I ordered the Mamasan's Meatloaf with brown rice and hoped for the best. Food came out nice and hot as the patties were on a bed of fresh spinach and smothered with brown gravy and mushrooms with side of green beans and red peppers while the brown rice got some furikake sprinkles it was nice and didn't take long as the wait for it to come out. The vibe is sad at the moment but hoping everyone gets to find placement as I know for a fact that many biz are desperately searching. Thank you! read more

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Restaurant closing!!! November 23RD,2026 !!! Kailua location still open right? Prior to this it was IHOP. Food was always good. read more

I love diners and the diner feel. It's a dying restaurant type but Big City Diner does it well. It may not be the highest quality of food for everyone but its always comforting to me and a way to relax. We ordered a loco moco, a chicken with potabello, and garlic fries. We ended on the bread pudding. We enjoyed every dish! We would come back again! read more

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We love the food here, but we especially enjoy being taken care of by Kristen! Our usual get down is to have lunch/dinner/linner before catching a flick. My fave items are kalbi and kim chee fried rice...not only delicious, portions are huge, will last me for days. Hubs likes to get a cheeseburger (Jack & cheddar as recommended by Kristen...should call it the Kristenburger). BCD also serves as a collection point in times of disaster. read more

Big City Diner - Delicious Eggs Benedict with Paniolo Potatoes yummmmmmnn - Diners Near Me - Kaneohe, Hawaii

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They say go with your gut and I didn't. But wife and I haven't been to big city diner in awhile. This Kaneohe location needs some help tho. Was sat quickly because literally on two other people are in there, but took some time before we could place our order. Then my order came out wrong but it was corrected. But now it's not hot. Food tasted ok, just wasn't hot and I'm not about to send it back. Ate half took the rest home. read more

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I enjoyed everything we ordered here: Loco Moco, garlic fries, and bread pudding. The Loco Moco's taste is similar to all other loco moco you would regularly have on the island, the sauce was nice, with a good consistency and it was not too salty. I really liked the garlic fries, it was delicious. I love the bread pudding the most. It was not too sweet but it was a perfect way to end a meal. Very ono! Server was nice and friendly! read more

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Reposting this one because my original post never made it! This time we ordered from the Kupuna Menu (available for guests 60+), and it's one of the best values around. You get a smaller entree that's just the right size, plus a side salad and a drink--all for a great price! Located inside Windward Mall, there's plenty of free parking, making it an easy stop for lunch or dinner. The service was prompt and friendly, and if you enjoy people-watching, you'll have a front-row seat as shoppers walk by. If you're 60 or older, the Kupuna Menu is definitely worth checking out! read more

Big City Diner on a Saturday night. It's been awhile since we ate here. After watching a movie at Regal Windward Stadium, we walked around and decided on BCD for dinner. I had eaten popcorn at the movie, so I wasn't too hungry. We shared a plate of meatloaf and a side of French fries. The meatloaf was tender and delicious! It was covered in sautéed mushrooms and the brown gravy tasted homemade and flavorful. 5/5 stars I even dipped a few fries in the gravy. The fries weren't served hot, so the gravy helped. 3/5 stars There were three servers that I observed tonight. Quite a few patrons. Service was with a smile but slow going. Our server was very nice and she did her best to take our order and refill our drinks. 4/5 stars. Hint: Order the gravy on the side! Great tip to dip your order of fries! Bathrooms are available within the restaurant. Clean and well maintained. Cool ambiance with lots of large television screens to watch sports while you dine in. Or you can people watch everyone walking by in the mall. Support local. read more

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The food was pretty good and consistent compared to the other locations. My Big Bruddah Loco Moco was pretty tasty and delicious. But when our entrees came to us, it wasn't hot but warm. It was like the food was sitting for a while before they could come to us. We noticed that the service was a little slow and the kitchen undermanned. Our entrees took about 40-45 minutes to come out to us. The service was okay. They didn't have more than half the restaurant filled but they took 15 minutes to seat us at our table. The ambiance was pretty good. The floor and restaurant was dirty and loitered. They need more staffing to correct the few problems they're having currently. read more

Big City Diner - The Big Bruddah Loco Moco - Diners Near Me - Kaneohe, Hawaii

Ordered a Loco Moco with Fried Rice and the Hamburger was hard! I can see why they're closing, not to mention the available help they have on the floor. read more

Fantastic service and food today! If you are like me and stayed away for a year because the food and service went consistently downhill. Please consider giving them a second chance. The coconut pancake filled the entire plate. The regular fried rice and poached eggs cooked to perfection. We also enjoyed the crispy bacon. Shae was so friendly, efficient and kept our coffee filled. It was such a pleasure having her as our server! It's a Saturday today. The restaurant is completely full for breakfast. It's very good sign. Please go back if you've been staying away. read more

After hiking we dropped in for lunch at this location in the Windward Mall. Server was pleasant and took our orders, kept our coffee and water full. I was a bit disappointed with the size of my chicken breast and it was overcooked. That being said the Guava BBQ sauce was tasty. This meals was for Kapuna, although I wouldn't say the price reflected that. Two of our party had hamburgers and fries, they both enjoyed their meal. I tasted the burger and seemed very oily. Other party member had chili with brown rice, I tried it and was tasty. Sadly I would have preferred her meal. I gave them 4 star because three out of four like their meal and service was good. Even though the restaurant was inside mall it did have its own personal ambiance. read more

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I have no idea how these guys are still in business, this franchise has real staying power! We had to wait ONE hour for a table, clearly due to a lack of waitstaff, not because it was crowded as there were plenty of tables around. The food was mid and expensive. We only came here because we had a gift card to spend. We had: Cheeseburger and fries - fine Loco moco - OK Kids Burger - fine Hot dog - fine read more

02/10/26 First time at this location, usually go to the Pearlridge BCD but was meeting up with a friend for lunch. They are located right next to the main food court on the first floor, makai side. We got here about 11:45AM & the place wasn't busy. There were a few tables occupied, maybe 5 tables. We were greeted by a friendly young man who seated us right away at a booth. The waitress appeared in a few seconds for drink orders as we perused the menu. She was also warm and welcoming. One thing with BCD, they do offer a lot of local dishes. My friend decided on the chili nachos and I went with the mushroom burger. The food prices run a little high. Both our dishes were $19.99 each. The chili nachos was huge, served on a big plate and more than enough for 2 people. There was a generous amount of chili, cheese, and toppings on a base of multi-colored tortilla chips. My friend said it was good & ended up only eating half, taking the rest home. My mushroom burger was ono and huge as well. They did not skimp on the mushrooms, nicely sauteed in garlic. The whole burger was covered in it. The hamburger patty was pretty thick, 10 oz and came with lettuce, tomatoes, & onions. A good portion of french fries came with the meal. I had selected the standard, skin-on fries cut thick, served hot & not soggy or wilted. I ended up eating just half my burger also as it was quite filling. It did take awhile before we got our food, about 15 minutes so don't expect fast food. But when the food did arrive, it was nice and hot. Overall it was a good experience - good food, warm & friendly staff, clean restaurant along with clean bathrooms. Give them a try, support local! read more

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Definitely a place to go if you care about your portion size... I wish people gave this more credit. For a place like this, their menu has a plethora of local favorites... I have yet to come across a server that was rude... they are all super friendly. The vibe in the restaurant definitely screams diner, which I love!!! The Steak with Fried Rice is my go-to here... read more

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Found a great meal deal at Big City Diners for seniors. They have the Kapuna specials for 60 and over. Luckily I just made the cut. The meal includes a drink and side salad. The meals are smaller portions but enough to fill you up. read more

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Our favorite Big City Diner location is the one inside Windward Mall in Kaneohe. We've known the owner Lane Muraoka before he opened his first location in Kaimuki. He also provided food donations to all my movie productions. So many restaurants turned me away but not him. His generosity and support will never be forgotten. Now the ono food. We usually start with appetizers fried calamari and fresh poke. My wife loves all their sandwiches. I tend to order the same thing every time. Mamasan's meatloaf with rice sprinkled with furikake. On occasion I get the hamburger steak. Everything on their menu is delicious. read more

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Big City Diner in Windward Mall has been around for a while now and is a gathering place for us Kupuna since it opened. Great place for breakfast, with staples like corned, beef, and hash, and there pancakes. The corn beef is crispy on the outside, tender on the inside. I order it with breakfast potatoes which are perfectly cooked. Crispy and tender with bell peppers and caramelized onions make it the perfect pairing with the corned beef. Also, they serve really good coffee for a diner, it's not some pot that's been sitting on the warmer for hours. Service is always impeccable. People are so nice here. They really make you feel like family. read more

Big City Diner - Homemade Corned Beef Hash - Diners Near Me - Kaneohe, Hawaii

Went to Big City Diner for breakfast with my family. Usually I get the kalbi with fried rice and eggs, but this time I decided to try something different. Got the eggs Benedict with fried rice and fruits. I'd say it's an above average eggs benedict. The egg yolks had a runny consistency and the english muffin was crispy. And the fried rice was amazingly good per usual. Probs would stick to my original breakfast order next time though. Not cuz the eggs Benedict was not to my liking by any means but rather, just how good the kalbi with friend rice and eggs are. I'm getting hungry just thinking about it lol. Loved the service. Apparently the staff knows my grandma already so it's nice to see my grandma happy when a familiar face to her is our server for the meal. As far as ambiance, it really does give that diner vibe. I know a lot of people are concerned about excessive noise and such but out of all the restaurants I ate at, all the times I've eaten here, i could easily conversate with the people i was dining with. Overall, 5 stars! Will definitely be coming back read more

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Awesome service from Kristen!!! Happy & fun- makes the dining experience great!! Casual dining. Located in the mall- can enter from the parking lot or in the mall. Food was tasty. Ribs and Kim chee fried rice. Catch of the day (Friday special). Loco moco with Kim chee fried rice. And another with white rice. Desert Oreo ice cream & bread pudding Ala mode read more

Probably the best one of all the locations. My waitress was great and the food was about the same as the other locations. I had the loco moco and it was as I expected. Nothing to write home about but the bacon was extra crispy and delicious! read more

Big City Diner - My loco moco over with side bacon. - Diners Near Me - Kaneohe, Hawaii

Great service and wonderful service. Perfect in the mall with lots of parking the serving sizes are very generous.

We ventured out of our area on Veterans Day and made our trek to Windward Mall. I told my husband I should've brought my coupon for Big City Diner. Just saying that made him interested in eating there. But I was like, "umm the coupon is at home." But he already had his mind set. The Big City Diner that was closest to us (Kaimuki) closed so the next closest was Windward Mall. It was my first time eating there. They took us in very quickly and they had a lot of seating areas. My daughter is like me and loves loco moco. Loco moco is my go to when I go to Big City Diner. I wasn't sure if they had kids meals with loco moco and then we looked at the menu, and it was on there. Last time we came the kids menu didn't have many options. She was so happy so could have the loco moco. My husband got the burger and I got the loco moco. There are two kinds, I got the smaller portion one. My daughter loved her loco moco but it was too much for her so she saved half of it. I also really liked mine but saved some so I could have loco moco for lunch the next day. My husband ate all of his burger. Just one thing about the loco moco though, it came with those caramelized onions, but I thought it also came with mushrooms too. It's been a while. It was a nice lunch and our server and service was great here. We will have to come back here before the end of the year to use our coupon! read more

Big City Diner - Kid's menu - Diners Near Me - Kaneohe, Hawaii

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The Kupuna meal. The portion size ESPECIALLY on the Guava chicken plate was a COMPLETE JOKE! It was a very thin slice and 4" long for $16.00! This place is $$$ read more

I greatly appreciate the Specials they post for sandwiches in these difficult financial situations these days, especially for Kapunas. Many Mahalos read more

Great food! Delicious Uncle Danny's fried rice. The rest of our party all had the kupuna hamburger deals! Everyone was so happy! Relaxed atmosphere! Our waitress was very informative and answered all our questions. Service was fast and the bill was settled quickly! Efficient and just like home cooking! Will be back for sure! Used the coupon we got from the UH volleyball game! What a good deal! Thank you BCD! read more

Always a family favorite for us on Saturday night. Get the cheeseburger. It's the best. Just right charbroiled and juicy. Love at first bite. My sister loves the chocolate ice cream to top off an already tasty dinner. We'll be back read more

Thank you BCD for always make my breakfast enjoyable!! friendly waiters that makes the experience unforgettable! read more

Big City Diner - Egg whites, paniolo potatoes, sausage links!! - Diners Near Me - Kaneohe, Hawaii

I love coming to big city diner but it's getting pricey to eat here for 2 people. Food is pretty good whatever you order. My daughter always likes the burgers here and the appetizers. My go to is the Kalbi plate when I can afford it. Loco Moco is good too. The noodles are good with veggies. Whatever you get is good and plenty. Service is fair and usually they're good about refills and checking up on you. The inside is nice. Definitely gotta try the food here. I would come back again. read more

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The staff are always nice and we enjoy the food but one star taken off because it always takes SOoo Looong! Restaurant on mid week lunch is about half full but we had to wait over 30min for our food. It has been the same for the past few years. 30min and once almost an hour. 2 kupuna 3 adults and 1 very impatient 3 year old was almost a disaster. Do not recommend if you don't want to have a 2 hour or longer lunch. 1hr waiting and 1hr eating time. read more

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I have never been to this location before. at Windward Mall. It wasn't crowded for breakfast so it was nice. Lots of variety on the menu and still pretty much affordable. read more

Big City Diner - Kuouna French Toast with Bacon and Toast - Diners Near Me - Kaneohe, Hawaii

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Its your run of the mill BCD. Good reasonable food. However, this location is severely understaffed. They just need to hire more staff.

My girlfriend and I decided to stop in here on a Saturday for lunch and it was my first time to Big City Diner (she has been here a few times in the past). But I definitely enjoyed the food and portions were great. It was moderately busy but we didn't mind the wait too much. Customer service was excellent overall and the waiters checked on us pretty frequently. I definitely look forward to returning here sometime soon! read more

The service was very bad today when we went for lunch. The waitress was very rude to my friend said I. We sat down waiting to be served, while waiting for a waitress, I got up and went to get a menu, a waitress told me in a rude way that we were supposed to wait for the hostess to bring us the menu, so we ordered and waited 45 minutes still no food but drinks and salad. In the mean time two tables next us received their food before us. So we waited a little longer when no food or explanation why our food never arrived, we got up and left. I don't think I'll ever eat there again. read more

Came in early in the morning on a very rainy Saturday morning. I was early so I waited outside enjoying the sound of rain. Right before it opened, people started lining up behind me. It was clear there are a lot of regulars here! Shae is absolutely delightful! She greeted everyone warmly and it was clear that the regulars adored her. I ordered my usual, the tofu omelette and coffee. (I appreciate the healthy option. I admit I slathered the two pats of butter on my toast -- because life is about balance.) Morgan delivered my food in no time, and politely told me to enjoy my meal. And as usual, there was enough for leftovers!! In the last several months, I've dined here several times with a friend, but today I was solo. I had the chance to observe the warmth and home-town feel -- people on different tables talking story and joking with each other and laughter permeating the air. Memorably, there was a regular, Mike, who sat with his sweet daughter. I wasn't trying to be niele, but that dad was speaking life into his child. Very special to witness, in this very special place! Sunshine on a rainy day... read more

Family vibe environment, friendly service and food is always consistently good. I like the variety of options for nonmeat eating

It's difficult to write a review for a restaurant you've only been to once and never plan to return to. I was actually killing time while my fur-baby had some dental work done and since I went to the new Target Store this was in the same parking lot and a short walk to the front door. I was surprised the place was nearly empty at 11:30 in the afternoon but my second choice was Ruby Tuesday......funny at noon the bar with a dozen barstools and three flat screen TVs filled up but an hour later it was completely empty again. Any way, after looking at that menu three times I figured I couldn't go wrong with the Cold Tofu and the Fish and fries. Big sigh. I'm not sure what was going on with the tofu, maybe a day (or two) older than it should have been and it was cut in tiny cubes, toddler size, making it not only unpalatable but even harder to eat. There was a ginger jelly served with it that was less gingery and too sweet. The fish was obviously frozen pollack, breaded, over fried but almost undercooked inside but hey I did love those fries and the tarter sauce did a fantastic job of masking the faults of the fish. Would I repeat...no. I was still feeling unsatisfied with my lunch and asked my delightfully attentive server what the dessert choices were...her highly recommended warm brownie with vanilla ice cream was the star of this meal. As you can see in the attached picture it was probably enough for two however one of those white mounds was whipped cream so I didn't feel guilty eating the entire serving.. The warm brownie was filled with little chocolate chips and warmed just enough to cause the ice cream to start to melt. The entire bowl was drizzled with dark chocolate. IF I ever returned to a Big City Diner I would order this dessert only.....it was really good. read more

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A favorite spot we go to once a month for a guys night out to catch up & enjoy the days we were in high school many years ago. We enjoy the service & always request Christie as she provides our group with prompt & friendly service. Their whole staff is friendly & provide excellent service. We order the same dishes every time & the kitchen is always so consistent in preparing them. The bar mixes our beverages consistently & beers are always cold.We come also because you can converse easily & not have to talk over each other. A perfect place to meet & they let us stay as late as possible. Christie is a super server! We appreciate her professionalism & super friendly demeanor.BCD 5 stars consistently! The restrooms are always clean & the dining room has a nice vibe! read more

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Supa awesome customer service by Amanda oua favorite server!!! Great breakfast food before a long day. We had eggs, corn beef hash, kim chee fried rice and coconut pancakes. Very family oriented restaurant. A great hangout for Ohana time. read more

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Review: Disappointing Service - A "20-Minute" Wait and Broken Promises I am usually pretty patient, but my experience here was incredibly frustrating. I placed a takeout order in person and was told it would be 15 to 20 minutes. I ended up waiting for over an hour. The Experience Dishonest Timelines: Being told "just a few more minutes" multiple times while watching others get served is a major respect-of-time issue. Lack of Leadership: When I asked to speak to management, the General Manager wasn't even in the store to address the chaos. Shoutout to Chris: I want to clarify that the lead server, Chris, was GREAT. He was professional, sympathetic, and went out of his way to facilitate a follow-up by asking the GM to call me. The "Resolution" That Never Happened The GM did eventually call me and offered to "make it right," but claimed they needed to clear the solution with the store owner first. I was promised a return call the following day. Guess what? They never called. read more