Fantastic service and food today! If you are like me and stayed away for a year because the food and service went consistently downhill. Please consider giving them a second chance. The coconut pancake filled the entire plate. The regular fried rice and poached eggs cooked to perfection. We also enjoyed the crispy bacon. Shae was so friendly, efficient and kept our coffee filled. It was such a pleasure having her as our server! It's a Saturday today. The restaurant is completely full for breakfast. It's very good sign. Please go back if you stay away. read more

I have no idea how these guys are still in business, this franchise has real staying power! We had to wait ONE hour for a table, clearly due to a lack of waitstaff, not because it was crowded as there were plenty of tables around. The food was mid and expensive. We only came here because we had a gift card to spend. We had: Cheeseburger and fries - fine Loco moco - OK Kids Burger - fine Hot dog - fine read more

02/10/26 First time at this location, usually go to the Pearlridge BCD but was meeting up with a friend for lunch. They are located right next to the main food court on the first floor, makai side. We got here about 11:45AM & the place wasn't busy. There were a few tables occupied, maybe 5 tables. We were greeted by a friendly young man who seated us right away at a booth. The waitress appeared in a few seconds for drink orders as we perused the menu. She was also warm and welcoming. One thing with BCD, they do offer a lot of local dishes. My friend decided on the chili nachos and I went with the mushroom burger. The food prices run a little high. Both our dishes were $19.99 each. The chili nachos was huge, served on a big plate and more than enough for 2 people. There was a generous amount of chili, cheese, and toppings on a base of multi-colored tortilla chips. My friend said it was good & ended up only eating half, taking the rest home. My mushroom burger was ono and huge as well. They did not skimp on the mushrooms, nicely sauteed in garlic. The whole burger was covered in it. The hamburger patty was pretty thick, 10 oz and came with lettuce, tomatoes, & onions. A good portion of french fries came with the meal. I had selected the standard, skin-on fries cut thick, served hot & not soggy or wilted. I ended up eating just half my burger also as it was quite filling. It did take awhile before we got our food, about 15 minutes so don't expect fast food. But when the food did arrive, it was nice and hot. Overall it was a good experience - good food, warm & friendly staff, clean restaurant along with clean bathrooms. Give them a try, support local! read more

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Big City Diner on a Saturday night. It's been awhile since we ate here. After watching a movie at Regal Windward Stadium, we walked around and decided on BCD for dinner. I had eaten popcorn at the movie, so I wasn't too hungry. We shared a plate of meatloaf and a side of French fries. The meatloaf was tender and delicious! It was covered in sautéed mushrooms and the brown gravy tasted homemade and flavorful. 5/5 stars I even dipped a few fries in the gravy. The fries weren't served hot, so the gravy helped. 3/5 stars There were three servers that I observed tonight. Quite a few patrons. Service was with a smile but slow going. Our server was very nice and she did her best to take our order and refill our drinks. 4/5 stars. Hint: Order the gravy on the side! Great tip to dip your order of fries! Bathrooms are available within the restaurant. Clean and well maintained. Cool ambiance with lots of large television screens to watch sports while you dine in. Or you can people watch everyone walking by in the mall. Support local. read more

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The food was pretty good and consistent compared to the other locations. My Big Bruddah Loco Moco was pretty tasty and delicious. But when our entrees came to us, it wasn't hot but warm. It was like the food was sitting for a while before they could come to us. We noticed that the service was a little slow and the kitchen undermanned. Our entrees took about 40-45 minutes to come out to us. The service was okay. They didn't have more than half the restaurant filled but they took 15 minutes to seat us at our table. The ambiance was pretty good. The floor and restaurant was dirty and loitered. They need more staffing to correct the few problems they're having currently. read more

Big City Diner - The Big Bruddah Loco Moco - Diners Near Me - Kaneohe, Hawaii

After hiking we dropped in for lunch at this location in the Windward Mall. Server was pleasant and took our orders, kept our coffee and water full. I was a bit disappointed with the size of my chicken breast and it was overcooked. That being said the Guava BBQ sauce was tasty. This meals was for Kapuna, although I wouldn't say the price reflected that. Two of our party had hamburgers and fries, they both enjoyed their meal. I tasted the burger and seemed very oily. Other party member had chili with brown rice, I tried it and was tasty. Sadly I would have preferred her meal. I gave them 4 star because three out of four like their meal and service was good. Even though the restaurant was inside mall it did have its own personal ambiance. read more

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Big City Diner has a wonderful Kupuna menu for those of us 60 and over. It's a very good value -- it includes a drink, a side salad, and a nicely sized entrée portion that isn't too heavy. I really appreciate that they offer something especially for Kupuna. If you're eligible, it's worth taking a look at this menu. It's in Windward Mall so there's plenty of free parking. read more

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Definitely a place to go if you care about your portion size... I wish people gave this more credit. For a place like this, their menu has a plethora of local favorites... I have yet to come across a server that was rude... they are all super friendly. The vibe in the restaurant definitely screams diner, which I love!!! The Steak with Fried Rice is my go-to here... read more

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Found a great meal deal at Big City Diners for seniors. They have the Kapuna specials for 60 and over. Luckily I just made the cut. The meal includes a drink and side salad. The meals are smaller portions but enough to fill you up. read more

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Our favorite Big City Diner location is the one inside Windward Mall in Kaneohe. We've known the owner Lane Muraoka before he opened his first location in Kaimuki. He also provided food donations to all my movie productions. So many restaurants turned me away but not him. His generosity and support will never be forgotten. Now the ono food. We usually start with appetizers fried calamari and fresh poke. My wife loves all their sandwiches. I tend to order the same thing every time. Mamasan's meatloaf with rice sprinkled with furikake. On occasion I get the hamburger steak. Everything on their menu is delicious. read more

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Big City Diner in Windward Mall has been around for a while now and is a gathering place for us Kupuna since it opened. Great place for breakfast, with staples like corned, beef, and hash, and there pancakes. The corn beef is crispy on the outside, tender on the inside. I order it with breakfast potatoes which are perfectly cooked. Crispy and tender with bell peppers and caramelized onions make it the perfect pairing with the corned beef. Also, they serve really good coffee for a diner, it's not some pot that's been sitting on the warmer for hours. Service is always impeccable. People are so nice here. They really make you feel like family. read more

Big City Diner - Homemade Corned Beef Hash - Diners Near Me - Kaneohe, Hawaii

Went to Big City Diner for breakfast with my family. Usually I get the kalbi with fried rice and eggs, but this time I decided to try something different. Got the eggs Benedict with fried rice and fruits. I'd say it's an above average eggs benedict. The egg yolks had a runny consistency and the english muffin was crispy. And the fried rice was amazingly good per usual. Probs would stick to my original breakfast order next time though. Not cuz the eggs Benedict was not to my liking by any means but rather, just how good the kalbi with friend rice and eggs are. I'm getting hungry just thinking about it lol. Loved the service. Apparently the staff knows my grandma already so it's nice to see my grandma happy when a familiar face to her is our server for the meal. As far as ambiance, it really does give that diner vibe. I know a lot of people are concerned about excessive noise and such but out of all the restaurants I ate at, all the times I've eaten here, i could easily conversate with the people i was dining with. Overall, 5 stars! Will definitely be coming back read more

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Awesome service from Kristen!!! Happy & fun- makes the dining experience great!! Casual dining. Located in the mall- can enter from the parking lot or in the mall. Food was tasty. Ribs and Kim chee fried rice. Catch of the day (Friday special). Loco moco with Kim chee fried rice. And another with white rice. Desert Oreo ice cream & bread pudding Ala mode read more

Probably the best one of all the locations. My waitress was great and the food was about the same as the other locations. I had the loco moco and it was as I expected. Nothing to write home about but the bacon was extra crispy and delicious! read more

Big City Diner - My loco moco over with side bacon. - Diners Near Me - Kaneohe, Hawaii

Thank you BCD for always make my breakfast enjoyable!! friendly waiters that makes the experience unforgettable! read more

Big City Diner - Egg whites, paniolo potatoes, sausage links!! - Diners Near Me - Kaneohe, Hawaii

Always a family favorite for us on Saturday night. Get the cheeseburger. It's the best. Just right charbroiled and juicy. Love at first bite. My sister loves the chocolate ice cream to top off an already tasty dinner. We'll be back read more

We ventured out of our area on Veterans Day and made our trek to Windward Mall. I told my husband I should've brought my coupon for Big City Diner. Just saying that made him interested in eating there. But I was like, "umm the coupon is at home." But he already had his mind set. The Big City Diner that was closest to us (Kaimuki) closed so the next closest was Windward Mall. It was my first time eating there. They took us in very quickly and they had a lot of seating areas. My daughter is like me and loves loco moco. Loco moco is my go to when I go to Big City Diner. I wasn't sure if they had kids meals with loco moco and then we looked at the menu, and it was on there. Last time we came the kids menu didn't have many options. She was so happy so could have the loco moco. My husband got the burger and I got the loco moco. There are two kinds, I got the smaller portion one. My daughter loved her loco moco but it was too much for her so she saved half of it. I also really liked mine but saved some so I could have loco moco for lunch the next day. My husband ate all of his burger. Just one thing about the loco moco though, it came with those caramelized onions, but I thought it also came with mushrooms too. It's been a while. It was a nice lunch and our server and service was great here. We will have to come back here before the end of the year to use our coupon! read more

Big City Diner - Kid's menu - Diners Near Me - Kaneohe, Hawaii

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I love coming to big city diner but it's getting pricey to eat here for 2 people. Food is pretty good whatever you order. My daughter always likes the burgers here and the appetizers. My go to is the Kalbi plate when I can afford it. Loco Moco is good too. The noodles are good with veggies. Whatever you get is good and plenty. Service is fair and usually they're good about refills and checking up on you. The inside is nice. Definitely gotta try the food here. I would come back again. read more

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The staff are always nice and we enjoy the food but one star taken off because it always takes SOoo Looong! Restaurant on mid week lunch is about half full but we had to wait over 30min for our food. It has been the same for the past few years. 30min and once almost an hour. 2 kupuna 3 adults and 1 very impatient 3 year old was almost a disaster. Do not recommend if you don't want to have a 2 hour or longer lunch. 1hr waiting and 1hr eating time. read more

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Came in early in the morning on a very rainy Saturday morning. I was early so I waited outside enjoying the sound of rain. Right before it opened, people started lining up behind me. It was clear there are a lot of regulars here! Shae is absolutely delightful! She greeted everyone warmly and it was clear that the regulars adored her. I ordered my usual, the tofu omelette and coffee. (I appreciate the healthy option. I admit I slathered the two pats of butter on my toast -- because life is about balance.) Morgan delivered my food in no time, and politely told me to enjoy my meal. And as usual, there was enough for leftovers!! In the last several months, I've dined here several times with a friend, but today I was solo. I had the chance to observe the warmth and home-town feel -- people on different tables talking story and joking with each other and laughter permeating the air. Memorably, there was a regular, Mike, who sat with his sweet daughter. I wasn't trying to be niele, but that dad was speaking life into his child. Very special to witness, in this very special place! Sunshine on a rainy day... read more

Its your run of the mill BCD. Good reasonable food. However, this location is severely understaffed. They just need to hire more staff.

I have never been to this location before. at Windward Mall. It wasn't crowded for breakfast so it was nice. Lots of variety on the menu and still pretty much affordable. read more

Big City Diner - Kuouna French Toast with Bacon and Toast - Diners Near Me - Kaneohe, Hawaii

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Review: Disappointing Service - A "20-Minute" Wait and Broken Promises I am usually pretty patient, but my experience here was incredibly frustrating. I placed a takeout order in person and was told it would be 15 to 20 minutes. I ended up waiting for over an hour. The Experience Dishonest Timelines: Being told "just a few more minutes" multiple times while watching others get served is a major respect-of-time issue. Lack of Leadership: When I asked to speak to management, the General Manager wasn't even in the store to address the chaos. Shoutout to Chris: I want to clarify that the lead server, Chris, was GREAT. He was professional, sympathetic, and went out of his way to facilitate a follow-up by asking the GM to call me. The "Resolution" That Never Happened The GM did eventually call me and offered to "make it right," but claimed they needed to clear the solution with the store owner first. I was promised a return call the following day. Guess what? They never called. read more

My girlfriend and I decided to stop in here on a Saturday for lunch and it was my first time to Big City Diner (she has been here a few times in the past). But I definitely enjoyed the food and portions were great. It was moderately busy but we didn't mind the wait too much. Customer service was excellent overall and the waiters checked on us pretty frequently. I definitely look forward to returning here sometime soon! read more

A couple of months ago with my husband craving for good nachos, went here and they couldn't serve it because they didn't have any chips! Duh! Ordered the portobello mushroom sandwich which previously was always great. This time it was a total fail. Then yesterday ordered takeout kim chee fried rice with 2 eggs. Horrible dark orange oily rice with no taste and paid $22 for it. Never going back. Will be driving to the other locations where they still serve consistently good food. read more

Family vibe environment, friendly service and food is always consistently good. I like the variety of options for nonmeat eating

Supa awesome customer service by Amanda oua favorite server!!! Great breakfast food before a long day. We had eggs, corn beef hash, kim chee fried rice and coconut pancakes. Very family oriented restaurant. A great hangout for Ohana time. read more

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I've always had a good experience at other Big City Diners. Not so at the Windward Mall location. Dinner early on a Saturday night, restaurant only a quarter full when we arrived. Waiter promptly took our order, but after that it was just waiting. And more waiting. It took 40 minutes for our food to come out. Nothing wrong with the food once we got it, but that is just way too long to wait for diner food, especially when the place wasn't busy. I won't be going back to this one. read more

Pretty expansive menu, couldn't decide what I wanted so I ordered the classic loco loco read more

Big City Diner - Keiki Loco Moco - Diners Near Me - Kaneohe, Hawaii

It's difficult to write a review for a restaurant you've only been to once and never plan to return to. I was actually killing time while my fur-baby had some dental work done and since I went to the new Target Store this was in the same parking lot and a short walk to the front door. I was surprised the place was nearly empty at 11:30 in the afternoon but my second choice was Ruby Tuesday......funny at noon the bar with a dozen barstools and three flat screen TVs filled up but an hour later it was completely empty again. Any way, after looking at that menu three times I figured I couldn't go wrong with the Cold Tofu and the Fish and fries. Big sigh. I'm not sure what was going on with the tofu, maybe a day (or two) older than it should have been and it was cut in tiny cubes, toddler size, making it not only unpalatable but even harder to eat. There was a ginger jelly served with it that was less gingery and too sweet. The fish was obviously frozen pollack, breaded, over fried but almost undercooked inside but hey I did love those fries and the tarter sauce did a fantastic job of masking the faults of the fish. Would I repeat...no. I was still feeling unsatisfied with my lunch and asked my delightfully attentive server what the dessert choices were...her highly recommended warm brownie with vanilla ice cream was the star of this meal. As you can see in the attached picture it was probably enough for two however one of those white mounds was whipped cream so I didn't feel guilty eating the entire serving.. The warm brownie was filled with little chocolate chips and warmed just enough to cause the ice cream to start to melt. The entire bowl was drizzled with dark chocolate. IF I ever returned to a Big City Diner I would order this dessert only.....it was really good. read more

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If you're planning an event on the Windward side and haven't checked out the private room at Big City Diner in Windward Mall... you're seriously missing out. We've been using this space for our monthly networking events (9-20 guests) for over three years, and every single time has been five-star worthy. From the start, Jody--who heads up catering--is an absolute rockstar. She always checks in ahead of time, makes sure we have a tasty variety of breakfast items, and keeps things running smoothly behind the scenes. Shoutout to the French toast (so good!) and their perfectly crispy bacon. Plus, their fresh fruit platters? Always seasonal, always beautifully done. The private room is ready by 8:30 AM sharp, set up just how we need it--usually a big square table so everyone can connect easily. Need help with the AV setup? They've got you covered. Got leftovers? To-go boxes magically appear. The entire staff truly goes above and beyond. Oh, and parking? FREE. PLENTIFUL. EASY. You just can't beat that combo on this side of the island. If you're a business owner, planner, or just want a great space with incredible service, great food, and zero stress, this place is a no-brainer. Big City Diner Windward Mall has earned our loyalty for a reason. read more

A favorite spot we go to once a month for a guys night out to catch up & enjoy the days we were in high school many years ago. We enjoy the service & always request Christie as she provides our group with prompt & friendly service. Their whole staff is friendly & provide excellent service. We order the same dishes every time & the kitchen is always so consistent in preparing them. The bar mixes our beverages consistently & beers are always cold.We come also because you can converse easily & not have to talk over each other. A perfect place to meet & they let us stay as late as possible. Christie is a super server! We appreciate her professionalism & super friendly demeanor.BCD 5 stars consistently! The restrooms are always clean & the dining room has a nice vibe! read more

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Local eats and an extensive menu while at the mall. Accommodating for our group of 8.

Kristen at the Bar; super hostess. Kristen recommended the pork chop gravy for my mash potato and meat order.Great dinner, plus UH beat Utah State. Thank you Kristen for the superb service. read more

I have had this salad before... chili on a lovely bed of fresh romaine lettuce two kinds of cheese, generous, helpings of tomato, onion, and olives, this is what I got served today. The Romaine was wilted and just those few leaves. A few tortilla chips on the rim of the bowl with a joke. I hadn't even touched the salad -! I didn't wanna make a fuss because I was with two elderly people who were treating me, I had a funeral to go to, and remaking or another entrée would've taken too much time. would you pay $18.99 for this mess? I love big city diner in WINDWARD mall, I was just there on Monday... I ordered steak and eggs. The steak was perfectly done medium rare !I love the senior menu, meatloaf, cheeseburger, I love the pancake... Good ambience , good service, especially from wait person Amanda! (I don't think she was working today )Which is why I was so so disappointed . Shame on you whoever made the salad. read more

Big City Diner - Fiesta Chili Taco Salad - Diners Near Me - Kaneohe, Hawaii

Sunday ... late lunch. 445 pm met some family over here for talk story over late lunch. its quiet and lots of space so great for talking story/catching up. we ordered da kalbi fries to start. ono sweet savory kalbi slices, kalbi sauce/ mayo, kim chee bits, on french fries with garnish. we like it. loco moco had nice gravy and onions over rice, hamburger was good. easy over eggs. kids had a loco moco and guava chicken. i had the bbq chicken salad. i like it. fried onion bits, tortilla slices, corn, chicken with a mayo guava dressing, avocado and fresh lettuce. sometimes comes with tomatoe wedges but not this time. was ono and refreshing. also accidentally dropped my 1/2 filled water cup when my daughter turned. the local waitress was so nice about it and she so good fun. read more

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I had the Grandma's Kimcee Burger. Overall the burger was "mid" the kimcee was a bit too mild for my liking and the patty could have had a couple more ounces to make it more hearty. The concept is neat but the overall delivery could be better. It was alright. read more

Today at Big City Diner in Windward Mall is where we had brunch. We walked in at 10:40am and wasn't seated until about 10:50am, it wasn't because they didn't have tables, it was because they didn't have enough menus. The server took our order at 10:58am then the waiting began. Our food didn't come out until 11:30am, we didn't order anything special, just the keiki loco moco, the senior loco moco and a hamburger steak plate. When my mom's salad came out it was all wilted by this time we realized this was a bad choice to make for brunch. Our server Sky who served us was okay, no extras, maybe one smile (she looked stressed), but the food in general was okay. My mom kept saying, "Never again, never again." You know we hadn't eaten here in a while and I tried to explain to her that maybe they have staffing problems like everyone else. By the time we got out of there it was 12:15pm. We had to also wait for our take out container then our bill. I don't think we will be back for a while. read more

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Big MAHALOS to the Auntie who served us on Thursday and suggested my son and I try the Loco Moco with Pork Gravy. BEST SUGGESTION EVER! Now because of that, we're anticipating the next time we come to the Windward side! read more

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The food here is very good if you don't mind waiting for it for 30-45 min! We've been here 2-3x in the last mo and every time waited min 1/2hr for our food. I feel bad for the cook cuz it seems like there is only 1 here. It's been about 20min since we placed our order and I haven't seen any food come out of their kitchen yet! Idk if it's take out orders slowing their kitchen down but either way it takes way too long for dine in customers. Maybe don't accept take out if the restaurant is busy(?) read more

Big City Diner - I eat this teri burger combo at least twice a week and every time I get only 1/2 a serving of fries:( not even 1/2 a bag! - Diners Near Me - Kaneohe, Hawaii

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