I placed the order five minutes and before I was arriving at the store and I pulled up and it was ready. I was so impressed. They did not scrimp on the toppings at all. They were very generous, and the gentleman helping me at the front was very polite. Inside there are nice seats around 3 booths and it looks newly renovated or well upkept. I am happy that there's a really good domino's so close to me and I will be coming here again thank you. read more

Domino's Pizza - Pizza Near Me - Kailua, Hawaii

The pizza here is surprisingly pretty good. I saw an ad for $9.99 any size, any topping pizza, so I decided to order one. Of course, the price here in Hawaii is $10.99, but that's still a pretty good special. I used the app and got a pan crust large, with Italian sausage, onions, mushrooms, and extra cheese, along with couple of dipping sauces. The pizza is ready pretty quickly, I just wish the service at this location was, as well. The place is clean, and they have tables for dining, but it really looks like the majority of their business is takeout and delivery. They have 3 large video screens over the front counter, but none of them were on. I think they normally would display food products or food orders in the queue. I stood at the counter for over 5 minutes, while the 2 employed that I could see, just went along doing their business (one was cooking, while the other was prepping for a delivery), and never even acknowled me. The delivery guy walked by me twice without even looking at me. Finally, a third person came out of the back and came up to the counter to ask me if I was picking up an order. I gave him my name and he checked the warming tray at the front and grabbed my pizza (it had been ready for a while). At that point, I was out in less than a minute. I understand that they are probably sort-staffed, but any quick acknowledgement when I walk in would be nice. I know they need to do their job, but isn't serving the customer who's right in front of you, a priority? The pizza was good, anyway. read more

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Good 3-topping manager special pizza with that tasty tomato sauce, good toppings and crispy thin crust that satisfies your pizza cravings. $15.00 Double the toppings & you got yourself a pizza party! 3-Stars for a good pizza at a great price! Service friendly as a walk in. Plenty of benches & other indoor seating to chill as you await your pizza order. The normal interior surroundings with a clean and relaxing atmosphere for those awaiting an order or choosing to eat in house. read more

Domino's Pizza - the inside of a restaurant - Pizza Near Me - Kailua, Hawaii

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Usually don't have a problem with dominos, they are my favorite pizza place. But I had just placed an order for delivery and received the wrong 2 liter, didn't really think it was a big problem just wanted to call the store and see if they could bring me the right drink. Called the store and they hung up on me. Called again, and got hung up on again. Called again but this time said I was placing an order, actually got an answer this time, but was told I had to get redirected to talk to someone else and got hung up on again. Really poor customer service read more

The crew who's working Thursday night 3/26 absolutely put their back into these pizzas tonight. $10.99 per pizza up to 7 toppings each cannot go wrong. Plus the delivery was very quick, and Brandon the delivery driver hooked us up with extra paper plates read more

Domino's Pizza - Pizza Near Me - Kailua, Hawaii

Just everything in general was horrible, I've been waiting for hours for my food and it never came. I tried calling but they never answered for 2 hours straight read more

Pizza was able to be delivered on base. Showed up hot, fresh, and absolutely delicious! First time we have ever had a dominos be on time with their delivery AND the pizza be this good. Delivery driver followed directions to a T. Super great! read more

For a delivery less than 3 miles away from store it took over an hour and 10 minutes. Pizza was barely warm. When inquired about status all I got was 'We are short handed today" Frustrated, I advised I didn't want excuses, I wanted my already paid for pizza. Interesting to me how they take your money fast enough but don't provide minimal service. They don't reduce the price when service is poor. They should consider stop taking orders to provide service customers are paying for. If minimal service cannot be provided perhaps they should not be open for business. read more

After watching the constant commercials on TV I decided to order online which comes with a 50% off deal. Both hand toss came out thin, over cooked with a slightly burnt taste. The parmesian bites were good though but the combination and garlic spinach pizzas were horrible. This will definitely affect my ordering in the future. read more

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Worst. Wrong every time. Which is on us for bothering to try. Can't call to complain, they give you a coupon that doesn't work. Seriously, go anywhere else. read more

I'm only giving them 1 star because it starts at 1. I forgot why I quit coming here a few years back, but stupid me decided to try again. Huge mistake! I've now been here over an hour because the TRACKER says ready in 2 minutes. That was an hour ago. I just found out there just making it now. Another 20 ish minutes. I only ask they be truthful as to when it's ready so I don't waste my whole night. If I hadn't already paid through the app, I'd just cancel that order. Never to return. read more

Terrible customer service and complete lack of competence! Third time they got my order wrong! This time was a late night dinner, I tried ordering thru the app and it wouldn't let me check out, I tried Apple Pay, card, pay at store. This was all for carry out. I waited 5 minutes to place my order in store because the 4 other employees in the front kept asking others to take my order. They send the oldest guy up who takes forever finding the buttons while the two girls on the side continued talking about other people. Derogatory music blaring over their speakers. I did not leave a tip after comments of "it's harder to add a coupon on our system, you should have ordered on the app!" I explained that I tried and it wasn't letting me submit the order. I ordered medium handmade pan with tomato sauce, Italian sausage, olives, and double mushrooms. A lava cake flight and two 20oz sodas. They called my name and when it was ready and I assumed the order was correct they didn't have too many orders going out at the time. I got a completely different pizza! Chicken and pineapple! Gross! I've ignored the last two times they messed up my order but this has got to be the worse mess up yet! Sorely lacking in competency! This store needs better management and more attentive staff! read more

Customer service is not this locations expertise, sadly. Ordered pizza for the family over two hours ago and was told the pizza would be delivered within 40 minutes give or take. It's been over an hour since the delivery driver has left with my order with no whereabouts. I called twice to figure it out. The second time I asked to cancel the order, was made to feel like an annoyance and then to which I was told "well if your pizza shows up, you cannot keep it" and then hung up on. So disappointed. read more

Can NOT submit an order for future delivery on the website or app. It only defaults to an ASAP setting. Store fronts don't answer their phones to help with this problem on ordering for a later time in the day! read more

t's crazy. I'm not going to post the pictures because this is why I have lawyers, but I wasn't given any receipt. It was literally a 12 to 13-year-old kid working behind the counter, and his clothes were rubbing all in the pizza dough while he was preparing it. I saw him multiple times take his hoodie strings out of the food. He was preparing when I called the store to complain about it. I forget the clown's name, but the district manager claims to be the district manager and says that in the state of a Hawaii , kids can work when I was when I told him, but they can drag their clothes all into food. He had nothing to say, and I asked for a refund. He was like, "Why didn't you ask for a refund because that night after paying, I'm waiting 35 minutes for one of my orders. They accused that I did not pay when I paid 35 minutes ago for a pick-up order and check what I'm saying." But they're complete trash. Did they judge people based on how they dress? I came in from my lunch break at the place I work. I'm a nurse, and I do not like to bring outside germs into my job, especially working with hospice patients. So when I take my break, I put on home clothes. These arrogant people, they're gonna learn though. I'm calling the Department of Health, and I'll share the footage with them. Do you think because they own a little Domino's that there's anything my family is not to brag about? My family is on one of the largest car rentals in the Caribbean as well as in one of the largest natural juice companies. I'm not saying all of this to Brad. I'm just saying treat your customers with respect because you never know who's walking through your door and how much money you have to spend on legal fees? The crazy thing is if you know anything about restaurants, you know they struggle to make a profit, but yet when people come and support them, this is the treatment they get. Complete trash. And I know I have grammatical errors in this. I just write this, but yes, and the whole time he had such a disrespectful tone of voice anyone would be frustrated. Coming into a restaurant seen a kid rubbing his clothing all in pizza dough and if we was already having an argument, why would I further argument and ask for a refund then when I was already waiting 30 to 45 minutes for food that I ordered and had to drive 15 minutes to the store and I have to get back because I was just on a lunch break you know trash and the best part is I recorded everything and phones have times times well my go 3S which is a tiny camera have Time stamps that I can't edit so he's telling me I only went 35 minutes when I got there at 8:10 and I left at 8:55 wonderful district manager has no customer service skills read more

If I could give negative stars, I would. We ordered a pizza on Christmas Eve. Delivery driver DID NOT KNOCK on our door. Husband opened front door to see if driver was coming only to find the pizza on the GROUND by the front door- no knock, no door bell ring -nothing. AND once we took the pizza box inside and opened it - a BIG friggen cockroach crawled out! Disgusting. Maybe it came from the store. Called the shop only to find the RUDEST "manager" in the world. Typical-when I asked to speak with the manager she said "I am the manager." Seriously? She had major attitude. I'm sorry you have to work Christmas Eve, but I've had to work lots of Christmas & Christmas Eves. Never again. This Dominos is the worst. I'm contacting the regional franchise. The "manager" of this shop was not at all apologetic. She should have bent over backwards to apologize and ACCEPT RESPONSIBILITY. Instead she gave us attitude and hung up on me! For shame. Avoid this place at all costs. Terrible. They need to FIRE the driver & get rid of the so called manager too. This was our experience with this sorry excuse for a shop. read more

A friend told me she received a notification about the large two topping pizza for $6.99,ehen I searched Domino's Hawaii up it popped. Tried ordering and it wouldn't allow an order to process. I then tried to call in an order and still a no go because he said they do not have access to that in the store. I understand that this is NOT a reflection of the store and it's set ice but rather a corporate decision. I do love all the sides, salads and other menu selections they offer and would've ordered $40+ worth of menu items. But I ended up just going to their competitor since I couldn't get the deal and it was much closer to go to Boston's. read more

We ordered pizza on line and when it was ready for pick up our large chicken mushroom spinach pizza was not ready n had to wait for it in store for 15 minutes and also paid with a 100. Dollar and got criticized for it being fake then got home open the large pizza and it was not the right order. read more

I have used this Dominos for years and I haven't had any bad costumer service until today. They have gotten Multiple things wrong in the past where I've had to call and get things replaced and I've pushed it off a mistake and they fix it. Today we called Because we asked for a bread bowl with no onions or mushrooms. They sent it with both of those ingredients on it. We called and we got called a Liar by the women who answered that "made it" and we offered to send a picture and we got ignored. Then she goes on to say we have "complained" too much in the past. The only time we have ever complained is if items come wrong!! They have gone down hill over the past two years and definitely don't recommend going here anymore. read more

Domino's Pizza - Some of the Onions and Mushrooms! - Pizza Near Me - Kailua, Hawaii

We've had so many bad experiences with this dominos whether it be flipped pizza, smashed lava cakes or just an incredibly long delivery time. My husband accidentally ordered from this location last night and it was a normal experience until I opened my salad (that wasn't supposed to expire for another week) and nearly lost my pizza. Tried to call several times with no answer. Terrible read more

Domino's Pizza - Pizza Near Me - Kailua, Hawaii

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Service: Stop letting untrained people take orders or maybe just train them instead taking a break read more

Good service and available for dine in. Ordered the Italian sausage with marinara sauce pasta. You can get it in a bread bowl or a tin pan like I did. Suprisingly better tasting than expected. Quite a bit of cheese and sausage in the pasta. Would order it again. read more

Domino's Pizza - Dine in available - Pizza Near Me - Kailua, Hawaii

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Aaron should be promoted! He was such a delight and so helpful. He was so happy to be working at doms and helping people. I love coming to this location because of him! Thank you Aaron for the 5 star service!!! read more

Update: Don't bother using customer service, because despite them supposedly contacting the store directly- this store literally has never tried to follow up on these requests. Waste of money and waste of time. Avoid this location! Thoroughly irritated by this store. Just don't go and spend money there please. I went because I just wanted pizza but they don't have personal pan pizza meals like Pizza Hit & Little Caesars does. Went to store, held door for Domino's driver, went in (no greeting or simple "hello"), got leaked on by the store ceiling, watched 2 coworkers yelling at each other. No one else besides 2 family members of an employee was in the dining area and myself. I'm the only customer that did a Walk In order, and sat on their chair inside for takeout. Tip: It's annoying but it would be best if you just stand and wait by the counter for the employees to pay attention to you or even ask about your order. My order sat in the heater for probably 5-10mins longer than it was expected because not 1 employee would just ask me about my order. I WAS THE ONLY ONE STILL SITTING IN THE STORE THAT PLACED AN ORDER FOR 20 MINS. Other customers came, got their orders and left quickly. I was waiting to be called just like every other store does. I was being patient too. It's just common sense to have at least 1 person constantly checking to make sure the food in the heater gets passed out or checking on customers waiting in the store. read more

i don't know how they manage to make the center raw and the outer crust stale, truly inspiring. This pizza had to have been sitting out for hours before I paid 31$ to unfortunately have taken a bite. read more

Domino's Pizza - Raw dough in the center - Pizza Near Me - Kailua, Hawaii

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Giving Dominos 5 stars here because they came in clutch around 1:30 in the morning. One of the few places around Kailua open that late when you're craving a late night binge session. The remodel they did has the place looking good, and the food came out hot and ready, almost rivaling Lil Caesars. It was the weekend so the wait was a little longer than normal, but it was worth it. Shout out to the staff member who got me more toppings and a cheaper pizza when she mentioned the deal they were running. I will be back again soon. read more

Worst dominos I've been to. Pizza barely has sauce and cheese. Sandwich's are always burnt. One time I got a pasta and it looked half empty, like someone ate half of it. Every time I've went inside for carry out, workers seem clueless on how to work the register. When I ask for receipt, they always tell me their "system" isn't working even after 2 years of not eating their and going back to give them another try they have the same "issues". read more

Domino's Pizza - Terrible - Pizza Near Me - Kailua, Hawaii

They told us the wait was 30 min from when we ordered until it's delivered. It has now been over an hour and a half. Called and spoke with 4 different people at the store, no one has a clue what's going on. They told me the pizza was delivered when it wasn't then told us not to trust the online tracker and that the delivery was on its way. We ordered the food at 7:20, it's now 9:08 and they'll remake the pizza. We have kids to feed and get to bed but instead we're dealing with this. The manager told me that apparently their contactless delivery with our instructions on specifically where to leave it actually means that they need to stand there and watch us pick up the pizza before they leave. So they came, called from phone number that we obviously didn't recognize, didn't leave a voicemail and it would not allow us to return the call. The phone literally will not receive calls, who ever decided that was a great business model is clearly an idiot. I asked why they can't "confirm" the delivery with a photo like every other food delivery service and the manager told me they have so many orders that taking a single photo is beyond them. But waiting them for someone to physically take the pizza isn't???? So now past 9, family is super hungry, dominos is being super condescending and can't seem to get their story straight. The first 3 people told us it's still on the way, the final manager we spoke to told us, oh no we brought the pizza back to the store and didn't bother trying to contact us to inform us off that an hour ago. So their business model is to offer contactless delivery the requires contact and if you miss the call, that is apparently impossible to call the number back, you know because it's 1971, then decide we'll bring the pizza back to the store and not inform the customer, and then when the customer calls to ask where the pizza is because the order tracker claims it's been delivered, 3 of 4 different people tell us it's still with the delivery driver on its way, to calm down and be patient. They even went as far as to inform us that it's impossible to contact the driver to ask where they are or how long it'll be... WORST SERVICE EVER! FOR A COMPANY THAT CLAIMS THEY ARE THE BEST, THEY SHOULD BE SUED FOR FALSE ADVERTISING! I WOULDN'T BE SURPRISED IF THEY SHUT DOWN ENTIRELY FROM THEIR CLEAR LACK OF COMMON SNESE, COMMUNICATION AND CUSTOMER SERVICE. YOU'RE MAKING PIZZAS AND DELIVERING THEM, NOT ROCKET SCIENCE.. DO BETTER! UPDATE: PIZZA CAME AND THEY FORGOT THE DRINKS! I MEAN COME ON! THIS IS LIKE NEXT LEVEL INCOMPETENCE! DRINKS TOOK CLOSE TO 40 MIN TO GET HERE (WERE 10 min away) AFTER THE MANAGER SAID HE SEND IT IMMEDIATELY. I WATCHED THE DELIVERY DRIVER DELIVER SOMETHING TO A DIFFERENT HOUSE ON THE TOP OF THE STREET AND THEN LEAVE AND ONLY CAME BACK AFTER I CALLED AGAIN!!! I MEAN JESUS CHRIST! ITS LIKE A BAD JOKE WRAPPED IN A TRAIN WRECK!! THE ABSOLUTE WORST! read more

They are open until 2am which is super convenient for those after party quick meals. I don't understand why the reviews are so low. It's DOMINO's PIZZA.. Of course Bostons or Bobs is the towns go-to for luxery flavors and texture but for fast food pizza service this location does its thing. No complaints here. read more

I tried to tip the cashier an anonymous amount of cash by card. The cashier said is was according to the amount and percentage you spent. So, it basically feels to me that I'm limited to my freedom of tipping people? Maybe I need to carry more cash. Idk. read more

My son and his girlfriend recently ordered from this Kailua location. While there an employee was rudely making comments from the back to them about them getting their order in a take out box. They took their food to go but sat to eat a slice before going. They weren't planning on eating it there but the employee assumed they were staying. His loud and rude comments were uncalled for. They said they will never return there again. The only reason I am writing this review is because EVERYTIME we have come in, there has always been a rude, loud employee making unnecessary comments. For that reason we will not return. Let's hope the new Kaneohe store is better. read more

Great pizza always taste fresh. Loving it and the delivery drivers are always nice. Enjoy that the food is good and hot when it arrives

Online adds the Kailua store do not have any info on it, showed phone add worker said they don't honor, very upset walked our, also the phone don't work read more

Great Delivery! Driver made sure to call me by name and gave me an accurate order. Also, thanked me for the online tip given to him for delivering my order on time. Recommend Domino's Pizza again! read more

The bad reviews for this place have to be fake. This store has always been amazing! The team is friendly and always get my order right. Zero problems picking up curbside orders or receiving delivery orders. Toppings are more plentiful than Pizza Hut so I don't have to order extra and their thin crust is perfectly crisp every time. The buffalo sandwich is delicious too and my go-to takeout lunch! Great work - I really appreciate the friendly service. read more

False advertisement - stopped the timer @ :29 seconds to avoid having to offer a free pizza. Waited 5 more minutes and then had to go inside to get my curbside order. Lame. Wish I read the horrible reviews before placing my order. read more

Domino's Pizza - Pizza Near Me - Kailua, Hawaii

Props to Aaron tonight for making a chaotic Friday pizza night an enjoyable experience - thank you, Aaron!

My coworkers and I wanted to eat pizza today. It was unusually rainy but decided to go to Domino's rather than have them deliver. We ordered online and was notified before we left to pick up the order that it would be ready in 10 to 13 minutes. When we got there as promised the pizzas were ready. Ariel was the person who started our online order and also the person who rang us up. Ariel was personable and professional. The entire ordering, paying for and receiving our order was simple and fast. Also, the pizza was delicious ! This is the second time I have come to this Domino's and the second time I have written a positive review. Good job ! read more

This is what dominoes delivered to me couple nights ago. BURNT pizza and chicken. I often order from this location and nothing like this happened before. Don't mind the missing pieces we were starving from it taking almost an hour. I gave two starts cause they always accommodate us and delivered us new pizzas! read more

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never trust dominoes in Kailua ! all employees taking orders seem to be completely high and unable to take simple instructions (half cheese, half pepperoni). our pizza for delivery has taken 2 hours or forgotten all together. there are many options for pizza In Kailua, choose any of them except Dominoes. read more