This isn't a review so much about the restaurant or food, but about the manager David. I ordered thru Grub Hub who failed to find a driver for my order. An hour later, Grub Hub canceled my order. I ended up picking the order up myself. David was so courteous, energetic, apologetic (on GH's behalf) and was ready to remake my whole order if I wasn't satisfied with the quality at the moment. It's rare to find managers like this that are more concerned about customer satisfaction than the bottom line. read more

Ordered delivery at 7:01PM. Order was expected at 7:40-7:50PM which was okay. 8:00PM no updates on the app or online. It was also impossible to find an order tracker with the order number that they give you in email. Called at 8:20 because my order was still not delivered and the lady said that it would be another 10-15 minutes until my driver came. Order came at 8:36PM. I would have been better off ordering for pickup. An hour and a half for delivery is ridiculous... read more

I have driven past this location many many times, but never knew it was here as it's tucked away behind Taco Bell on Oneawa Street. Ordering pizza from Pizza Hut nowadays is a breeze now that you can order either online or on their app. And every now and then, they'll run 50% off menu pizzas if you order online, so keep your eye out for these promos. The medium cheese pizza I received today gets zero stars for presentation, but 5 stars for taste. At $7 (50% off promo), it was worth it, although I don't know if I would pay the regular price for it. This location is primarily take-out as there are only a couple of two-top tables available for dine-in customers. read more

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Don't order during peak hours. Might be a kitty longer if you do. Other times is fresh and fast.

It's Pizza Hut what more can I say ...............................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, oh I do like their Detroit style pepperoni read more

Pizza Hut - Chicken Wings Near Me - Kailua, Hawaii

My mother in law ordered pizza delivery today from this location. One of our pizzas the big New Yorker was missing half the pepperoni on it. The whole center of the pizza was missing pepperoni or it slid to the outer part of the pizza. There was hardly any pepperoni to begin with. This is the first time she tried ordering Pizza Hut in years. I order from a town location normally because I live in town so my New Yorkers look way better than this one. The edge pizza we ordered was ok nothing was wrong with that one. read more

Pizza Hut - Big New Yorker - Chicken Wings Near Me - Kailua, Hawaii

I was disappointed when they didn't honor carry out service recently. Why not??? They advertise specials for carry-out and you tell the customer that your not doing it??!!??!! No can! read more

Contactless curbside pickup at this location in particular has normally failed rather than actually work. Like I pointed out in my previous review, they don't normally come out on their own to drop off the food- despite the details given about the car being used to pick up the food. And same as was today. I actually gave a tip hoping they actually do the 1 thing requested for contactless curbside pickup- bring the food out to our car. They didn't bring it out or even offered to do so. Your button for "I'm here" is useless when it doesn't help notify the Pizza Hut employees to bring out the food or they don't do it majority of the time. They can't even spare a bag for separating the sauces or the separate containers or even bother to actually do the contactless pickup portion to take the food outside. You know how Target has curbside pickup and actually prechecks your vehicle then has you park while people bring the order out- yeah you might want to implement it. It's pretty weird to have a staff full making the food and yet 1 cashier and not enough hands to do a contactless curbside pickup. Also for the phone line thing, why is it not possible to just list the store's direct phone number? Being redirected from phone line to mainland customer service and then the store doesn't help customers because we just need to call the store directly. Also your customer service line doesn't stay open long enough considering it only stays open til 12am midnight PST and Hawaii stores can close at 10pm HST. read more

a few friends and I just called to place a order for a girls night. Tessa? Answered the phone. Our friend who is from England was the one ordering, she started stating we would like to order the dinner box, our address, etc. Tessa, asked her to speak normal, our friend stated she was speaking normal, then TESSA told her, that her accent sucked and hung up the phone. We tried to call back, the same women "Tessa" answered we stated we wanted to place a complaint she said she is "Maria" and then stated she is "Mary". We WILL not be ordering from Pizza Hut here ever again. Can not believe the experience we just got. Absolutely mind blowing. read more

***Pre/During COVID-19 Visit*** My landlord and I always ordered pizza from here and never had any complaints. The workers are very outgoing, the pizza is fresh and HOT and they are generous with their toppings. We always get the supreme and meat lovers. Parking can be a pain because it's located right next to the Taco Bell and cars are always backed up. Be careful when pulling out of your parking spot. Mahalo! read more

Pizza Hut doesn't usually disappoint but they did tonight. Crust was not thick,pepperoni was thrown on In bunches. Sauce was way to much just dumped on top. Will not order again. Flavor was good. read more

Pizza Hut - Crust was not pan/thick. Like someone just dumped a bunch of sauce on top with dumped clumps of pepperoni. - Chicken Wings Near Me - Kailua, Hawaii

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Located in the back corner of Taco Bell, next to 7-Eleven. Free parking but may get a little crowded at times. This location seems to be used mostly for carry-out and delivery orders. They have a small seating area for up to 8 seats if you'd like to dine in. They have a full menu and wait time for orders are pretty standard and not too long. read more

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I gave 3 stars because the girl cashier was nice. The pizza was bland and almost tasteless.. I ordered a large, the receipt said large but the pizza was actually the small medium size.. there was almost no sauce.. very little pepperoni and onion.. there was a lot of cheese, probably to cover the lack of all else. The crust was super soft, not crispy and tasty. ( remember the " carry out for literacy " pizzas? This is not that... it was eatable but not enjoyable.. this was so bland.. SO DISAPPOINTING.. to think I drove 10 miles to get this when I could of gone 1 mile down the road to a competitor!! Pizza Hut was always the best... not any more, I'm so sad to say.. this cannot be blamed on covid... the lack is placed on management/ owner for not keeping up to Pizza Hut standard of years past... read more

Do not buy from Pizza Hut. When we placed our order it was transferred to the mainland because of over flow. Everything went through but we waited 1.5 hours so we called back. Only to find out that our order was NOT put in. Then all they wanted to do was give us $10 off but then we would still have to order and wait another hour for our food!! That was the worst customer service. Why does the customer have to suffer for their mistake??? They confirmed the order and everything!!! I'm never buying from Pizza Hut again. Go to Dominos or Papa Johns. read more

Wow !! I don't know who made my order today but it was perfect!!! Medium supreme with actual extra cheese amazing !!! Had delivery and it was delivered hot and fresh !!! I want to thank the team that worked my order and appreciate their hard work!!! read more

We went to Kailua to pick up pizza since Kaneohe location is closed for renovations. First of all, don't know why Kailua can't deliver to Kaneohe. Other business in Kailua do. Anyway, wanted curbside touch less service. Did as the app said and clicked "I'm here' upon arrival. Then the app said I had to call the store and the number was the Hawaii 643-1111 number and not the specific store. On hold for 5 minutes then recording said, we'd to transfer you to the mainland. OMG! Decided to walk in where all the employees were in the back hanging out and not working. Then got my pizza, brought it home and totally under cooked. Crust was so soft couldn't even hold pizza without it totally falling apart. Epic fail Pizza Hut. So sad as you have gone so down hill through the years. Quality and service. Sad as you were the place to go when I was growing up. read more

This review is based on carryout/pickup. Pizza Hut is located the corner of Oneawa and Wailepo Streets. It shares the lot with Taco Bell. There is a lot of parking available, but it can be busy at lunch and dinner times. I have come in here a few times. The staff is helpful and quick! There is an order board behind the counter. There is a monitor above the register that displays the names and orders along with their status. A reach in fridge is next to the counter that holds the 2 liter drinks. I've always been happy to pick up from this location. The food prep and service are great! (46) read more

Will not be going back to this store. The first time we ordered from here we were sent home with the wrong pizza (yes, this is partially our fault for not checking before leaving the store). We called to let them know in case someone else ended up with our pizza & although they offered to remake it, we didn't want to drive all the way back to pick it up, so we settled for a $10 credit. We were assured the credit would be attached to our phone number, but the next time we ordered they said there was $0 credit on our account. I had our previous confirmation # and all, but still nothing. Overall very disorganized and disappointing experience. read more

Really bummed, no accountability there at all. I've been ordering for over three years and all of a sudden they can't find my address. I complained I was upset, but sadly/unfortunately the rep gave excuse after excuse. Heading to Twitter next I guess because they obviously don't care enough to keep customers. read more

Recently, we had to find a fast, cheap and easy way to feed a bunch of hungry 10 year olds. The answer? Pizza, obviously. Pizza Hut's current lunch time special is a medium sized cheese or pepperoni pizza for $5!!! Awesome deal!!! I'll take 4!!! This particular location was small and the staff was friendly. read more

This pizza hut customer service is extremely poor. I ordered 16 wings from here. 8 mild, 8 bbq. We received 8 bbq and 8 with absolutely no sauce. When i called to receive the order i requested, I was told that I would receive a call back in 10 minutes. After 15 minutes I called back and was told that I can receive a cup of mild sauce to add on top of my already cold wings I had ordered. I think that that is insane, should a customer not receive the wings the way they ordered? Then I was told that to receive another order of mild wings I would have to return the wings with no sauce to the driver. Which I hadn't touched the wings because it wasn't what I ordered, and I did comply and returned them when the driver came. However, I think that this is insane. I didn't even receive a replacement order until 1hour and 10minuets later. They treated me as if I was the one trying to rip them off to get free 8 wings. When all I wanted is what I paid for and asked for. If I order a pizza and there is no cheese, will they bring me cheese to sprinkle on top of my pizza?? I called and complained also, just wanted to write here for others to know and expect to have a horrible experience ordering here. Thank you very much. read more

I ordered the super supreme and swapped out the hamburger and pork for jalapenos and spinach. The pizza was amazing, LOADED with toppings just like the last time I ordered it. Consistency and quality describe this Pizza Hut. read more

Pizza Hut - Super Supreme - Chicken Wings Near Me - Kailua, Hawaii

Ordered delivery which took an hour but on time. Pizza was warmish and was burnt with very little cheese. Wings were awesome and the girl on the phone was super friendly and helpful. read more

Pizza Hut - Burnt - Chicken Wings Near Me - Kailua, Hawaii

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Do you know they charge over $5 for delivery these days...plus all the other add ons....my $18.95 pizza order turned into over $35...and the person on the phone could hardly explain why. I went and picked it up and yuck, it's room temp and the cheese is hard. Never again. read more

I'm usually a very understanding and patient person, so I understand that because of the weather the wait was long, but, when I get to the register and get my order, but the person doesn't even check the order with the receipt. I'm usually one to trust and just walk out. I was missing part of my order, it wasn't even made, so I asked if I could get a refund for it because I just wanted to leave before the weather got worse, was told waiting for a refund would take even longer because the manager was unavailable, so I frickin waited and wasn't even given a smile when I received my food after waiting. a trip that should have taken no more than 10 minutes took me almost 45 :( read more

Mahalo to Tyler and the crew for coming through for us when our school kitchen went down!! Great service and filled our big order at the last minute. Highly recommend them and will absolutely come back the next time we need school lunch!! Mahalo! read more

Order a large pepperoni pizza with extra cheese crispy crust the pizza was soggy greasy the crust was not crispy except at the very end and the person I talk to was very unprofessional when I told him I was going to do it Yelp he said go for it show people beware when you order from the Pizza Hut you will get a greasy soggy Pizza for $28 read more

We have never ordered delivery from this pizza hut we have only ordered takeout. Pizza Hut has changed their ordering that route through a call center vs someone who works at the actual location. The call center people seem to work quickly and expedite your order. The people that work at this actual establishment have always been friendly and helpful and our pizzas have always been consistent. Pizza Hut seems to be on the more expensive side compared to other fast take out restaurants. You can get better deals with Papa Johns if you're not picky with your pizza read more

The staff was amazing. Quick and helpful. The establishment isn't one you want to eat at, but the food is great and never disappointing.

I order from this store at least once a week for delivery and have asked for change for 100 before with no issues. Pizza Hut refused to provide change for 100 and after I asked customer service, I received two different answers as to whether they can bring change. They need to figure out what they are doing. read more

I always get great service at this Pizza Hut!! =) Love their Chicken Garden pizza.

2 hours to get my pizza. I was told 45 minutes so the delivery driver said "I brought you an extra pizza that we had sitting around" sorry for the wait. Poor management, the store had one driver. There is a lot of good food in Kailua. Stay away from this poorly managed facility. I called the management, they didn't care, said the extra pizza was from someone who cancelled read more

We order from Pizza Hut fairly often. Our favorites are honey bbq traditional wings, fries, Caesar salad and pepperoni lovers pizza. We also look for what's on special and get good deals with them and with the bonus point system. I'm eligible for another free pizza now. If we want dessert we go for the Hershey's chocolate chip cookie. Always delish. We always receive our order on time and have always have nice delivery drivers. read more