I was very happy with every aspect of the work Caliber did for me. Significant front-end damage to my 3-week old car after someone carelessly turned left across traffic. Covered by the at fault driver's insurance, and every spot they recommended had mixed reviews, including this one. Having the need for a collision repair is never a happy time, I guess. Nevertheless, Caliber was close and mostly positive reviews. Kayla, the service advisor, was incredibly helpful and informative and texted us at least once a week with details. Unfortunately there were some hard-to-get parts involved so the car was in a lot longer than we had hoped, but Kayla did a terrific job of keeping us informed about where things stood. Caliber was very helpful with everything including getting the rental arranged and returned and dealing with the other driver's insurance company. Very professional, with a complete, detailed list of parts and labor used provided at the end. The quality of the work was excellent. I find no signs that the car has been repaired - it looks exactly like it did when I bought it. It's been a month and 1K miles since and nothing has turned up - no rattles, leaks, etc. read more

Caliber Collision - OUCH!!! My new baby! Got the hood, grille, core support, headlight ... - Body Shops Near Me - Spring, Texas

From start to finish, I was updated at least daily on my car's progress. Everyone was wonderful to work with. Kayla was great! read more

Caliber Collision - Before - A gray sedan with front-end damage is parked in a parking lot. The damage includes a broken headlight, a cracked bumper, and a displaced front grille. The car's hood appears slightly misaligned, and there is debris on the ground near the vehicle. The parking lot surface is asphalt with visible parking lines, and other vehicles are visible in the background. - Body Shops Near Me - Spring, Texas

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Sad to see caliber collision leave, and whoever the new guys come in. You could tell right away things have changed. Customer service is down. The employee seem like they're really unhappy. They used to have evening barbecues and hangouts together and now when they close everybody just goes home doesn't seem like a family anymore. My advice to whoever is coming in is to engage with the community or you guys will fail. read more

Not a good experience. They are not responsive and want to push insurance by adding damage assessments

My car has been there 2 months now. Every time Stephanie tells me it will be ready it gets extended, 5 days. This time she tried to say a part had to be ordered and wouldn't be avail till the 14th. We called dealerships in the area and bought the part ourselves and had it delivered to them. No urgency to fix our car that was damaged by someone without insurance. Having to go through our own insurance, pay our deductible, pay for a rental AND pay our car loan while our car sits at their facility and they haven't fixed it but keep giving us a completion date that they keep extending. If we go by the completion date they just promised it will be almost 3 months that they have had our car! read more

The service I received from Caliber Collision in Spring was amazing! I am so grateful that I was able to work with a team of caring professionals during a very difficult period. My service advisor was Uriel Lopez (Woody). My insurance company sent me to Caliber after having a serious accident on 249 highway. Like anyone who has been in a car accident...I was overwhelmed and stressed. Woody communicated with me every step of the way and expedited processes when he could. I was without a car while the insurance company worked on my claim, and Woody understood the major inconvenience this caused. He was attentive to my needs, and provided solutions for every concern I had. The insurance company ended up classifying my car as a total loss. Woody went ABOVE & BEYOND to help me retrieved my person belongs from the car before it was shipped to the junk yard. It was difficult for me to get to Caliber due to not having a car, so Woody arranged for my belongs to be delivered to my home with no extra charge. Same day delivery too!!!! Woody understands what customer service is all about! He listens attentively, speaks respectfully, and is not afraid to roll up his sleeves to ensure his customers are happy. Thank you again Woody! I will definitely tell all my friends and family about how wonderful the service is at Caliber-Spring, and I will always keep you guys in mind for my family's future car needs. read more

Caliber Collision - Car - The image shows a white sedan with significant rear-end damage, including a missing trunk lid and exposed internal components, parked on a gravel lot. The vehicle has markings on its body, possibly from an insurance or repair assessment. Other cars in the background also display damage, indicating a collision or accident scene. The lot is outdoors with trees and blue recycling bins visible in the background. - Body Shops Near Me - Spring, Texas

Amazing staff. Recently got into a car accident and decided to bring my car to them and had a wonderful experience. It was easy to get ahold of them through phone and also they communicated through text. Kayla was working with me hands on to deal with my car situation and she was amazing with communication and letting me know about how long it take. So happy I brought my car previously a while back had another accident and took it to a dealership thinking it be "better" and everything just took forever. If I have any car troubles I'd definitely recommend bringing my car here read more

A waste of time. Made an appointment for a quote to repair damage to vehicle out of pocket. Explained all of this to the appointment person. Get there and they will not give me a quote because insurance has already quoted. If I'm not using insurance this shouldn't matter. Complete waste of time. read more

They were able to get my truck in and out in one day for repairs. The people, service and results were great!

DON'T GO HERE!!! 1) Caliber Auto Care is amazing but next door Caliber Collision is a whole MESS!!! 2) THEY NEVER CALLED ME to set an appointment when the parts for my car arrived!!! 3) If you get KAYLA she will WASTE YOUR TIME!!! literally after months of waiting I had to call her to see when the car parts will be here and her response was "oh yeah they have arrived" WHOS JOB IS IT TO LET ME KNOW!!! It's ridiculous honestly she did this TWICE!!! This process took WAY longer than it needed to be THANKS KAYLA read more

Big shout out to Colleen and her staff of friendly experts with help with my vehicle. Colleen has gone above and beyond to make me feel comfortable with where I chose to send my vehicle. I will definitely go here for all my car needs. -Christina read more

I took my car here to be repaired and I am completely satisfied with the service! When I arrived I was greeted immediately. My service advisor was very helpful, knowledgeable and attentive. I was called and updated on the repairs to my car. I appreciate the call from the manager checking up on me as well. Thank you all so much for everything! read more

UPDATE - After posting this review, caliber contacted me offering to fix my car. They told me I could bring it in and they would cover a rental and take it to the Chevy dealer ship to be examined. This was all suppose to be covered by them. I spoke to Colleen who assured me they would not charge me for anything which was a major concern of mine. (I am not in the financial situation to handle a outrageous bill or be manipulated into paying for someone else's mistakes when working on my car) I informed Colleen I was stressed about not having my car because of the amount of traveling I have to do for work. She assured me it was more than likely safe to drive on for a bit so I could bring it in when my work slowed down. Colleen assured me this offer would never expire and she would make sure my car got running. I spoke with the front desk receptionist about a week after Colleen asking if I could bring my car in after the holidays because I would be out of town a lot this month. She put me on about a super long hold and came back to the phone and said it would be fine) Over the past 2 weeks, my husband has tried to get into contact with caliber. A new manager named Stephen is apparently now in colleens position and is completely unaware of my situation or what caliber promised me. When I spoke with Colleen, she was extremely concerned about my safely and made it clear that she wanted to make sure my car was safe to drive once again. It's clear that Stephen doesn't have the same feelings as colleen as he still will not guarantee my car will be fixed. He is claiming they will run a diagnostics report and see if it's their responsibility. (My car has been in and out of this shop 3 times now and everytime they have given me the car back, it's been worse. If my car has been doing the same thing since your shop gave it back to me, it's your shops fault.) I was promised a call on Monday and still I have received nothing. We tried to call today and the receptionist told us once again they were in a meeting. The same thing they said of Friday when we were assured a call first thing Monday) I'm really tired of being lied to and and mistreated. It's obvious we are not a priority to this company. I agreed to take this review down once my car is fixed. It's still not. I am going to fight until my car is fixed the way it was suppose to in first place. read more

This is my third time that to work with Caliber Collision at the LOUETTA location (I can't speak for the other Caliber Collision locations). Everytime, they have exceeded my expectations. They do exceptional work and deliver my vehicles back in better shape than when I deliver them. Roman is superb and is a true professional. read more

I walked in to their location and was told to talk to Frank about needing a mirror replaced on a work van. He gave me an incredible price and I was really excited to work with them. He told me he would email me the quote and tell me when they could get the part in. He emailed me the wrong quote, which happens, so I responded politely asking for the correct quote and I asked when I could get the van in. It took three follow ups by me to get a response. I also called three times with no call back. The girl who answered the phone said she would make sure I was the first person he called when he got back from lunch...no call. I have since emailed two more times without response. Their prices are great, but their customer service isn't aligned. I ended up going somewhere else, paying more, but having a really great experience! read more

Very pleased with Romans ability to clearly identify and explain foreseeable issues and always providing me with the best options. I'll come here again as well as recommend to others. read more

I was nervous about how long the process would take, and how easy it would be to keep up to date on the progress, but i received regular texts and emails from Roman regarding where my jeep was in the process, and everything was ready before they originally told me it would be. I am very happy with the repairs, the communication, really everything in the process. and they have an enterprise rental office right on site, so it makes it even easier to get taken care of as well. over all, this was a painless experience, and i would definitely take my vehicle here again for repairs. read more

I would not come here if you want your car fixed right. They took over a month to fix my car and it still wasn't done correctly. There were scratches on my car that were not originally there and it was rattling when it should not have. This is a very shady business. read more

As always Caliber Collision did an awesome.job. Johnnie kept me informed during the whole process. Would recommend them to everyone. They stand behind their work!!! BARBARA CASH read more

We were hit by a drunk driver and took car here. They were supposed to repair hood replace bumper and paint. Hood came back still with a dent and crooked. Chips in paint were not even painted. They oversprayed a different color white onto our fender. Bumper is not straight. All this for 2800. And when we returned it they refused to fix it unless they got more money. Being reported to bbb and now we have to take the time to go through small claims. Oh and we never received deposit back on their rental. Stay away!!!! read more

Caliber Collision - Finished product - Body Shops Near Me - Spring, Texas

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Terrible customer service and they have misplaced my appointments TWICE. I would call to confirm my appointment to drop off my car and apparently there are no records. So I reschedule for the following Thursday. My parents call to confirm the Thursday appointment, what do you know, NO RECORD. Even when I speak to the women who answer the phones, they do not sound like they know what they are doing AT ALL. They mumble and make me really doubt what they are understanding. The hours are terrible, they keep you informed of the progress of your car but it takes them twice the amount of time they tell you at the beginning. I don't think they value the efficiency and urgency of time for people who need their cars regularly. Quality of work is good, but you can find that in many other places with MUCH better customer service. read more

My car was brought in on the 8th of February for repairs to the front of my vehicle due to an accident I was involved in. I did NOT expect to have so many issues with this body shop. Dealing with them was a nightmare. First, they got the wrong parts for my car, which delayed the process. NOBODY at the shop gave me any idea as to how long it would take until a few days ago when they told it would be done on the 16th. That's when the remaining problems all came into light. I am not a very difficult person to communicate with. If you tell me something will be done in 2 days or 2 months, I won't have a problem with it...as long as you COMMUNICATE with me and tell me that it will be delayed and keep me in the loop as to what's going on. These people never did. They never returned any of my calls when I wanted to check on my car. They never gave me an update on it. They never told me anything. The 16th rolls around and NOTHING. No call. No notification from the damn shop. Finally, on the 18th, two days after it was supposed to be finished, I found out my car was ready, and I found out not because they called me, because I called them. See? ZERO communication from these people. When I finally got my car back, I noticed that my right blinker was acting funny and making weird noises. Are you kidding me? You don't return my calls, you never call me to update me about my car, you get the wrong parts so the process was delayed, you gave my car back to me 2 days late, AND you give it back to me with my blinker screwed up? RIDICULOUS. I'm so pissed that I have to deal with people like this. Get your crap together Caliber Collision. I do NOT recommend this place at all. Go somewhere else or else you'll be screwed with horrible service here. read more

Wow!! The guys at Caliber Collision totally took care of us from the moment we came in to then picking up our car. They made getting my car hit a not-so-terrible experience, accomodating my big family with a brand new suburban and my Tahoe was ready the very next day. Incredible! Highly recommend!! read more

We made it to Caliber after someone hit and ran. It was an upsetting situation but Ramon and his team made us feel so much better about the whole thing. They were professional and personal. Ramon took the time to listen and understand us. He pointed out all the things that were damaged and kept in contact throughout the process when supplemental work was required. This was probably the smoothest process ever. I'm glad we worked with Ramon for our first claim on our insurance. If repairs are ever needed on my vehicles in the future, I will return to Caliber because of the great work and service Ramon and his team provided. Our vehicle looks as if nothing ever happened to it. Awesome! read more

We have been taking a personal van and two business trucks to this location for several years. We had an appointment set up to bring one truck in to do an oil change and get the brakes looked at. The company very quickly finished the oil change, and repeatedly told us they would contact us with updates on the brakes. We contacted them three times with no response. We had to pick it up 24 hours later; the truck had never been looked at. We took both trucks to a dealership close by to get the repairs done and this location of caliber auto lost over 3000. in parts and labor due to unresponsiveness. read more

Henry was so sweet and kept me updated the entire time my car was there!! He even called me and helped me to save $300!! Definitely recommend! Everyone was very very nice!!! read more

I've have been to this shop several times. Each time it gets better and better. Service is outstanding from the time you walk in till the time you leave. The repairs are above excellent and done in a timely manner. read more

Everything about my experiences here has been nothing short of stellar! Friendly faces, fair business, and fast service makes me a repeat customer. The manager has been more than helpful. All in all, this place is awesome!! 5 out of 5 stars for sure!! THANK YOU CALIBER COLLISION! read more

I was extremely pleased with the service I received from Caliber Collision. Roman was great at keeping me updated. This is the second time I have used them and have been very pleased both times. Would definitely recommend. read more

Just had my car fixed. My car looks so good. They fixed everything in a timely manner. Staff was very professional and helpful. Thank y'all!! read more

I am so impressed with every part of my experience at Caliber Collision but even more so with Roman Fazio. He has amazing customer service skills, walking me through every step of the process and answering all my questions. He was flexible with my crazy work schedule when setting up appointments and even sent me updates throughout the process so that I never wondered what was going on. I was so overwhelmed when I came to him and had so many fears that it would be an arduous process but it was smoother than I could have ever imagined! I will never go anywhere else or work with anyone else! I have worked in the auto industry for almost a decade and have never had an experience that didn't have a single hiccup, complaint or critique until now. I'll refer anyone i know to him without hesitation! Thank u Roman and Caliber Collision! read more

-I would not recommend this business -Over-priced -Poor customer service I received a recommendation from my insurance company for this Caliber Collisions Center. After receiving a quote from some minor paint work, I later made an appointment to drop off my vehicle for said repairs. At that appointment, I was informed that the employee who made my estimate no longer worked for them. A different employee also informed me that the previous estimate was way too low. So there I was car ready to be dropped off, a ride arranged, all at a time scheduled when I could be without my car for a few days, and NOW I find out they want more money. That, combined with the rude, unapologetic, and condescending attitude I received with this new news led me to eventually choose to take my hard earned dollars to somewhere that might appreciate my business more. Before choosing Caliber, I received other estimates, but chose Caliber (even though they were not the lowest bid) because they seemed like a quality operation. My new estimate was 40% higher than the next bid I had received. No thank you, no wonder car insurance is so expensive! read more

I considered updating my review after my husband was contacted by a shop manager & told they would schedule a date to bring the car back & fix everything that went wrong.... well we never did get a call back to schedule the appt. SOOOO goes to show, they don't keep their word & their guaranteed work is actually not really guaranteed :-/ read more

Took my convertible in to have the top repaired in 2011. Caliber was a five star rating with my insurance company. Great service the roof was fixed while I was on a vacation and ready for me when I got back. Leigh was hard to locate and not fast in letting me know what was going on. They warrantied their work for the lifetime of the car. Fast-forward 12 months to when the roof begins to leak... Leigh was impossible to get in touch with. When I finally called insurance to see if THEY could get her to return a call, she reached out to schedule a time for the installer to come look at the roof, a WEEK later (all the while we were having those torrential downpours). The installer found the cause of the leek, but by this time, my car was like a lake. Caliber agreed to fix the roof based on the installer's evaluation and they agreed to put me in a rental. I got a phone call on the 10th day saying to return the rental or I would be charged. I went directly after work and returned the rental only to find that the inside of my car was STILL soaking. I was informed that the standing water was due to a "heater core" issue and they didn't do that sort of repair. I immediately took my car to the dealer to have the heater core inspected. It wasn't even where caliber said it was. Needless to say it was fine. I called Leigh every day for the next 2 weeks to discuss them cleaning the mildew off the upholstery. She was always with a customer and despite leaving my number every single day, never received a call back. I cleaned the upholstery myself and just chalked it up to a company I'd never use again. Fast forward 90 days... I get a charge from Enterprise on my debit card for $330. After filing a fraud claim with my bank, I find out that Leigh had told the manager it was a heater core issue and they shouldn't pay my rental fee. Now, did she bother telling me 90 days ago? No. Has she returned a SINGLE call yet? No. These people are crooks and liars. read more

I recently had my pickup in Caliber for some bodywork. The job was completed several days earlier than promised. The cost was exactly what had been estimated. The quality of the work is second to none...just perfection. I could not be happier. All of the people there are polite, friendly, and very accommodating. Caliber Collision has a loyal customer! Great place. read more

My estimator was Leroy and he was the best! He totally took care of everything and made this such a painless process. I would definitely recommend Caliber in Spring to people who need body work done! read more

Avoid this place! The worst customer service I have ever experienced. When calling about the progress on repairs, the service contact will not take calls. Leaving a message is waste of time -- you will not get a call back. Talking with the manager wasnt any better. Never could get a straight answer on progress status. After a large rental car expense, and the complete lack of customer service, go anywhere but here! read more

Caliber is the best in all areas! They make the hassle of dealing with a car accident so much better. My car was completed ahead of the promised time and it looks like new again. Their staff kept me informed throughout the process and were very friendly. I highly recommend Caliber! read more

Horrible. The actual work was acceptable, but dealing with the people....bad...very bad. This was an insurance claim where we had to go there. Actually getting the car into the shop...total nightmare. It took three attempts, meaning we went there three times with the car before we were actually able to drop it off. After the job was complete, we had a miscommunication over the $200 deductible. They immediately began threatening to have the car repossessed. A simple polite phone call would have been better. read more

From start to finish great work and customer service.... The hood and bumper of my 2014 Volvo were scratched realy bad, looks as good as new now, Perfect color match ! Thanks Wesley for all your help read more