I went here after I was rear ended. I only had minor damage, but they were helpful. They were very thorough & relatively quick. They dealt with the insurance company and enterprise for me. When I dropped my car off, they called enterprise to pick me up & when I picked my car up they let me just leave my rental. They were also great with communication. I got regular text updates and they were always there to answer my calls. They made sure that my car was fully fixed, and when they found additional damage when repairing, they made sure to fix the additional stuff too. The did refuse to order the part for me till my car was dropped off. This means I had to drop my car off before repairs started & I had to pay (out of pocket) for 4 extra rental car days. This wasn't super great... Overall, it was a great experience & they made sure to take care of me read more

Casey was great! He made sure I was taken care of at every step of the way and was very communicative about my car and its status. They turned it around way sooner than they said they could, I'm so grateful! read more

Worst repair experience ever. dropped my vehicle off in league city, they were too busy so they sent my truck to the woodlands location. After 10 weeks of back and forth trying to get a simple repair made, I finally got my truck back 2 weeks later than was promised. When I went to pick my truck up the repairs they made were incomplete after their " QC" process was allegedly done. I had to contact the league city location and they were very helpful and fixed what the woodlands location screwed up. Dont take your vehicle to the woodlands location. League city location was great. read more

Excellent car bodywork. Professional advisors. Recommended by my auto insurer AAA Auto Insuranc.

Casey Marshall was excellent from the beginning until the completion of my vehicle. The quality of service done on my vehicle was a 10 out of 10. My vehicle was ready as promised and they kept me well informed throughout the entire process. They detailed my vehicle and returned it to me looking brand new, inside and out. I was very satisfied and I would recommend anyone who needs work done on their vehicle to go to Caliber. I am very happy I chose them and I really appreciate the excellent service I was provided by everyone there. read more

The manager Jimmy Ibarrra, was a life saver for me , I was backing my sister car out of the driveway and ending up scraping the side wall and getting paint on the car. Someone recommended I go to Caliber Collision and ask for Jimmy, which I did, Jimmy was very patient and kind. He was able to get the paint off , my sister could not tell the difference. It's refreshing to know there are people who are still patient and polite to their customers. read more

Jesus helped me with damage to my bumper. Wow, he was amazing. He was honest, helpful, and solved my problem quickly. I would recommend him and his company. read more

I called for a state inspection and they were able to fit me in within 10 min. This was my first time at this auto shop. I experienced great service and highly recommend this business to anyone looking! read more

My car had damage and I had it repaired. My contact, Casey Marshall, provided excellent customer service. I cannot recommend him enough and will certainly return with any additional issues I might experience in the future. read more

Went in with a repair for my side rear view mirror that could go either way (small quick repair or expensive, long repair). The tech looked over the repair and said he would see what he could do. He came back 15 minutes later with the mirror fixed and in place. No charge. Great service and great result. read more

Recently took my car here for repairs after a huge tree branch fell on top of my car at work. It had major body damage, and I knew I needed to take it somewhere I could trust to get everything fixed and done properly in a timely manner. I had never used Caliber before, but always heard good things. I just got my car back today and was absolutely blown away by the quality of work that was preformed. My car looked just about brand new. Marcus was the one who was assigned to my claim and he kept me in the loop about every step in the process- and like I said I had a lot of damage, so it was a lot of work. He and his team went above and beyond to make sure my car looked its absolute best and I was satisfied with the results. I will for sure be taking all of my cars here in the future if they every need anything done. Marcus made my experience the easiest and most seamless, and I will forever be grateful! read more

This was my first ever accident and I had a horrible experience dealing w my insurance and everything, my one and only reprieve from the stress was knowing that I made the right choice in bringing my car here to get fixed up. Derrick literally provided the best customer service of anywhere I've ever been in my whole life, not even chick fil a can compete. My car was fixed and done way before I expected it, and Derrick went above and beyond to make sure I got it back ASAP. So glad I chose Caliber to take care of my car, and I got it back 1000% better than when I left it. 10/10 recommend. read more

Caliber Collision - My messed up car - Body Shops Near Me - Tomball, Texas

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I took my SUV to Caliber for repairs after being rear-ended. Caliber was my choice based on mostly good reviews and insurance recommendations. They kept my car for 6 weeks. They did stay in contact throughout this time, giving me 6 different dates for completion. But then I had to take it back 3 times. First time, the liftgate was not correctly placed and the clips holding the bumper on were visible. After some adjustments, both were better but not perfect. They told me it was the best they could do. I also had asked they redo the botched exhaust pipe repair. They didn't do that at all so I had to bring it back again, as they were closing. I took it back for the exhaust pipe to be smoothed out. Again, better, but still not right. It should actually have been replaced. All these repairs were done during the summer of 2023, when it did not rain for months. When it finally did, I turned on my back windshield wiper only to find out that it didn't work. I took it in to find out they had put it on upside down (how does that even happen)? There is still a metallic sounding rattle in the back that I asked them to fix. It wasn't and is still there but I'm tired of dealing with them so I guess I'll live with it. The employees are cordial and friendly but I can't say I would ever use them again. read more

Nothing but excellent customer service at Caliber Collision The Woodlands location. Derrick and Jimmy were extremely helpful. They answered all my questions and concerns and left my mind at ease. I was completely satisfied with the work that was done on my Chevy Tahoe. Thanks again you all have a great team! read more

I did not have any services performed by Caliber Collision but I must say that their customer service reps are very helpful and friendly. The enterprise rental car location in their building is awful but their reps helped me out with the multiple addresses and phone numbers I requested. It isn't their fault they rent space to a sub par company like enterprise that can't make sure their offices are staffed and opened during normal business hours. read more

We have no idea what is going on with the repair of our car. We made a claim last week through our insurance provider and we, at the Insurance company's suggestion, selected Caliber Collision for the repair. We have not head anything about the repair; however, today we did receive an E-mail regarding Heart Health Care from Caliber Collision. Ca anyone say "Cart Before the Horse"? Please give us some information regarding our car and when it will be repaired! read more

They do good work, but might steal items inside your vehicle and possibly the vehicle itself. My 2020 Silverado was stolen while in possession of this business. They parked my truck in the shop 9/27/21 right before closing time. By the morning of 9/28/21, my truck was no longer inside the shop. The night manager conveniently "forgot" to the set alarm during the night. My truck was never the same after the damage and items stolen from my vehicle. Now I'm out thousands between the value of my truck , electronics and tools inside my vehicle that are missing read more

The staff was very courteous and made the whole process easy. We were pleased with the work they did.

Had my vehicle get broken into while at working nights at local hospital; minor cosmetic damage, but required replacement of driver door handle and re-keying of the locks to make vehicle secure again. Jimmy took care of my vehicle and more-so, made the experience like taking care of family. Even gave the vehicle a once over and buffed out some scratches not associated with the break in. Very pleased with the service, the facility was well maintained and all the staff friendly. Would highly recommend. read more

Walked in with a simple inquiry and Brandon greeted me, answered all my questions, was super helpful, they took care of my vehicle and I was in and out in 20 minutes. Would absolutely recommend this place. read more

Had to get some repainting done to my car due to a color matching issue from another body shop. Mr. Derrik took really good care of my vehicle, these guys delivered an excellent paint job and they even detailed my car before I picked it up. This location is very convenient for us, we just moved to the area. The job was done in the middle of the COVID-19 crisis and all the personnel was using the appropriate PPE and respecting social distancing, they are very responsible people. Their facility is impeccable and they exceeded my expectations about timing, color matching and finish. Great job Caliber Collision! read more

Caliber helped make a bad situation better. The staff was great and really showed empathy and worked tirelessly to get me back on the road. Highly recommend this location for their quality of work and professional staff. You never walk through the door of a body repair shop because you are having an awesome day. You are there because some sort of disaster happened. The general manager and service manager understood that and I walked out.in a better mood than when I went in. Highly recommend for service, quality and service read more

This place is the bomb I got into an automobile accident they didn't keep my car extremely long they waited to the parts came in and 630 with the upmost expedience and professionalism I cannot say it enough about this place because I also have a 2007 expedition and they have done repairs on it also the car I took to this place with a 2010 Cadillac CTS thank you guys once again for taking care of my baby read more

Caliber Collision - Body Shops Near Me - Tomball, Texas

I came to this location after going to a different shop to see what they can do about some scratches on my vehicle. The previous shop wanted to charge an arm and a leg. I went into the Kuykendahl Caliber Collision and got a quote from Derrik who was very attentive and patient with me. He asked if he could try to buff those imperfections minutes later he comes back and my car looked great! Not only did he go out of his way to do this for me, but he didn't charge me for his time either! The only upsetting part was he didn't let me tip him! Thank you Derrik! read more

Took my sons car in for repairs because somebody hit his door. They worked with the insurance. They had my sons car for almost a month. They didn't replace the mirror as it said in the estimate, I had to go back and remind them to do it. Now, when you shut the door that was repaired, it makes a hollow echo sound not the regular thud sound all the doors usually make. After research I discovered these shady repair shops use subpar materials instead of OEM replacement parts like they said they were going to use per my estimate. Just some cheap tin with no replacement sound barrier. Oh, and it doesn't help that the girl who works the front desk is a complete idiot. She had no idea what she was doing and couldn't answer any questions correctly. Take your vehicle elsewhere, this place takes advantage of you and are scam artists who don't use proper parts. What a mistake I made going here. read more

Warranty repair from 2015 repair. No hassle with accepting responsibility. Paint matches perfectly but body work isn't great. Much better than it was. read more

So initially I called this location to see if it was a good time to bring my car up and they asked if I was going through insurance and when I said no they put me on hold and someone else answered like I hadn't already spoken to someone asking the same question then putting me on hold again and then a third person did the exact same thing only after putting me on hold she got back on the line and told me they were too busy. Then when I finally got my car looked at, the guy didn't really listen to anything I had to say and told me he would email me the quote and it's been a week. No call, no email, nothing. Don't ever spend your money here, the worst customer service ever. read more

I cannot say enough good things about Caliber Collision! Pedro truly went above and beyond to provide excellent and friendly service. He called frequently with updates, worked extra hard to have my car ready before I had to leave on a trip, and provided an overall excellent repair. It is also so convenient that they have Enterprise right there on site so you can get and return your rental right there. They made a very inconvenient accident as pain-free as possible! I would highly recommend them for all of your car repair needs! read more

I took my wife's car here after she had been rear ended and this location made the process very easy. I was happy to know they had an Enterprise Rental Car branch attached so we were able to pick up our rental right next door. Pedro was the person that helped us and did an excellent job at keeping us updated throughout the process. I'll continue to use this location for any body shop needs in the future. read more

Great experience. I appreciate the attention given to me and communication by Justin McCarroll and the rest of the Caliber team. They are truly professional and assisted in every way with my insurance claim. I will definitely be back should the need ever arise and can highly recommend this shop. read more

I cannot say good enough things about this place! The staff is professional, skilled and they do honest business. I was really in a time of need, and they took care of me and my car in a way that I could never repay and did not even ask for. Many people may worry about being ripped off when it comes to car repairs/maintenance... this will never happen here! This is definitely the best place around - I will come here for all maintenance needs in the future. Thank you so much to Caliber Collision! read more

This is the second Caliber Collision shop I have been to and I sent my sister to a third. Happy all three times, but this group is one of the most professional overall body shops I have ever dealt with. This past weekend I went fender to fender with a car in my driveway. Took it to this shop and Pedro came out and looked at it. Gave it a tap to put the bumper back on its clip and said I can buff that out and put on a drop of touch up paint if you are good with that. Asked for the price and he said I can to that for free in about 15 minutes and then we can look at it. If you are not happy we can go the full deal take apart, prep, paint, replace some of this expensive Mercedes parts that can't be reused, etc. I said let's see what it looks like and voila, 15 minutes later I can't see a thing other than what looks like and eraser head size area of parking lot rash. Could have charged sever hundred and probably getting insurance involved would have ended up being thousands and a three year rate hike. Thanks Pedro. Anybody wanting and honest and GOOD body shop check them out. Ask for Pedro he will take care of you. read more

I had to deal with the stress of an accident over the holidays and ultimately a total loss...I may not have my car anymore, but what made it even just a bit more bearable was the customer service I received at Caliber and also being able to use a rental through Enterprise at the same location. Justin was great during the entire process. These kinds of situations could always be much worse and I'm thankful that there are people in the automotive industry that work with the kind of care and attention that Caliber offers--it is a rare thing! read more

Do not bring your car here no matter what you do. It will be the worst decision you ever make. I was hit by another driver and took my car here because my insurance company recommended it as one of their preferred companies. I don't know how they could ever pick a company as terrible as this. The day I received my car back I noticed it was pulling me off the road. The pull was so bad that you had to force the steering wheel left at all times in order to drive straight down the road. I immediately took it back. They did not even drive the car to see what I was talking about. They continued to give it back and say it was fixed, when ABSOLUTELY NOTHING HAD CHANGED. This continued over the course of NINE MONTHS. They continued to tell me they had fixed it when nothing was fixed. They then would send me to other shops such as the dodge dealer who told me they could not look at it, what a waste of time and money. I spent hundreds of extra dollars trying to fix the extra problems they cause. I finally found a mechanic who is a friend in another city to take a look at it and figure out what was wrong. My car has a camber kit in order to compensate for bigger wheels. He told me that Caliber did not even place the camber kit on the left side of the car, so the entire time I was driving with basically two different set ups on suspension on each side of the car. And this is something I told them to check when I brought the car in the very first time. Also they had messed up many suspensions parts and nothing was put back together correctly. Along with this I was ignored on many occasions and was not called back. I would have to leave 2-3 voicemails with the receptionist because the person I was in contact with always had an excuse (out of the office, at lunch, in the back of the shop.) Do not take your car here unless you want to make your life a living hell. This is the worst repair shop I have ever dealt with. So much extra money and hours upon hours wasted. I ended up having to trade my car in and get a new one because it would have been better off to spend my money on a new one that continue to try to waste money fixing the damage they did. I finally traded my car in so I could stop wasting money on the extra damage and problems they caused. read more

Quality of service is average for an upscaled collision repair shop. Customer service is excellent however. They have very friendly staff and clean waiting room. I had to bring car back again due to leaking and burning coolant causing by over spillage whle replacing damaged parts. Imperfection on the paint in various places on front bumper. Mismatch screws on wheel well. Headlight was not aligned correctly with fender. They need to focus on increasing their quality of service instead of the free breakfast tray. I would not use their service again. read more

I don't known how well my car has been repaired as I have been sitting in the waiting room for 45 minutes after calling ahead before coming as instructed. This is Monday afternoon. I got a text on Friday telling me the car was ready and someone would be calling me to arrange pick up. No one called, so I called this morning at 9:20 am. At 2:00 pm, they called to tell me I could come anytime before 5:30, just call ahead. And still I sit, now late for dinner with my family. read more

They have been trying to fix my Camaro for over a month. The manager gives me the run around and won't be honest about anything. Keeps ordering cheap plastic parts and tries to pass them off as what was on the car. Problem is they left the damaged piece in the car. Manager is dishonest and tries to cheat the customer and insurance company out of money by using inferior parts. read more

While the actual body repair that was done was good, Caliber failed to complete the job (not painting over a scratch we'd discussed several times) and the overall service I received was poor. If it wasn't for the satisfactory repair work that was done, I would've given them a single star for their customer service and not completing the job. My main complaint was that I had to return multiple times for various reasons, which was very frustrating since each round trip drive was at least 45 min, not including the time spent at the shop. Unfortunately they also damaged an accessory on my car which I didn't notice until I got home after picking up my "completed" vehicle. They replaced it, but no one was available to install it when it came in, even though I called in advance (per their request) to advise them I was on my way. After waiting 20 min for someone to "be with me in a minute," I asked the receptionist for the part saying I'd install myself. I'm so disappointed in this place and with each visit, I've become more disappointed. What made things worse, was when I initially picked up my vehicle after the body work was done, the rep advised me of a survey I'd receive and told me to give him all "10's" b/c he was trying to win a trip to Cancun. I take customer service very seriously which is why I take the time to write reviews. So, I'm not gonna give someone a 10 if it's not deserved. Even when I had to return 30 min later to show them the damaged accessory I discovered, he repeated himself asking me to give him/them 10s then make a note in the comments section about the damaged item, if I wanted to. I don't like being pressured to praise someone, especially when a company is taking the time and spending the money on surveys - that means the company as a whole wants to provide and values quality service and therefore wants to know when they're not so they can improve. How can these folks improve if I give them a high score just so the rep can win a trip - an undeserved trip, IMO. Two days after I completed the survey, I received an email saying (a) the replacement accessory part was in, and (b) they wanted to discuss my survey results. That same day is when I went in to (a) have the part installed, and (b) discuss the survey. Neither happened. Apparently, based on a note in the survey, if things didn't go well, the manager would contact me to follow up and find out what they can do to "make things right." Not sure how they will if the manager (who was informed I was there) didn't want to talk with me, except to say, "thank you" and "good bye" as I left the store with the part they didn't have anyone available to install. read more

These guys are HIGHLY professional and were very organized and thorough! Thanks Caliber

I came in for Bearings and the service and repair was great! Next morning backing out of driveway large oil spot on driveway I immediately popped hood and saw oil cap sitting to the side not in place... called to just report it to service first and immediately got defensive said they would never popped the hood for bearings. Well my oil change was 2000 miles prior there the only ones to do a repair since..for that reason I won't be back... read more