I have quite honestly never been treated so rudely or with such a total lack of professionalism. I went in for an insurance estimate on my sons vehicle after we were hit in an accident. The adjustor actually walked away from me while I was talking to him, told me he would be inside. He also told me after he gave me an estimate that was less than half complete that it didn't matter if it contained everything because it would change anyway and he "didn't have the time" to sit and type everything in. Sorry that I had asked him to do what he got paid for. I just wanted to know the extent of the damage to our vehicle and get the insurance claim going. He continued to argue with me that it didn't matter that he didn't include all the visible damage in the estimate. So I left with a partial estimate. I will not return. read more

Caliper Collision in the Woodlands is 5 Stars all the way! My 2009 Chevy HHR was damaged by the April 2015 hail storm we had in Spring. When an insurance adjuster inspected my vehicle submitted his report to my insurance company, I received a check for $2000. I decided to visit 3 collision centers to get tentative estimates and one of them was Caliper in the Woodlands. Well, I selected Caliper which happens to be a preferred shop with the insurance company as well. With this being the case, if repairs were higher than what the adjuster saw, Caliper would have instant communications and approvals to do the work that needs to be done. Well, the job ended up being around $3800 that the insurance company approved. Customer service was fantastic, updates were given via text as to percent completion of work done, and drop off of vehicle to my place of work was offered. Bottom line: Caliper saw and fixed what the adjuster did not see...they are very thorough. In regards to Minni B's review...she needs to grow up and realize that she was only given an estimate. It appears that Caliper made a technical error in the amount that should be charged. Finding and correcting this amount resulted in the shop being fairly compensated for work to be done, the customer being properly compensated should she decide to go elsewhere (which she did), and the insurance company paying the right amount. Also, once the car is in the shop, other repairs may be needed along the way which could result in an even higher amount (look at my example of 2000 to 3800). Minni B, thank God I'm here to help you understand! Finally, another review site has 320 ratings on Woodlands Caliper Collision. Out of 320 reviews, 262 are 5 stars, 35 are 4 stars, 6 are 3 stars. Overall, a 4.5+ rating out of 5 stars. Pretty phenomenal in this business of dealing with all types of vehicles, people, and Minni B.'s! read more

Happy Customer! I brought my car in for 3 different collisions, my vehicle has a rare color and it was matched to perfection! The repair was done correctly to were it did not look like there was any damages. The customer service was outstanding, Thank you David Hayes for the great customer service, you were always updating me on my vehicle status. If I was to ever get into another accident myself, friends and family will be coming your way! I have had horrible experiences in the past with other collision shops but Caliber Collision has out done theirselves!!! read more

This Caliber Collision location went above and beyond my expectations. They are kind, honest, and simple people to work with. From receptionist over the phone, to communication when my car would be ready for pick up. They made sure that I was satisfied and happy when it came to the repairs on my car. I would especially like to shout out the Manager Kaleen, she exceeded my expectations when it came to customer service. Kaleen went above and beyond to make sure I was 100% satisfied when receiving my car after repairs. Ramon the service advisor was also, helpful, knowledgeable and very pleasant to work with. My car looks great, and repairs were definitely done my talented professionals. I recommend this location to anyone looking for excellent work and fantastic customer service! read more

I've used Caliber Collision on Kuykendahl a few of times now and I have been very pleased with the professional and personalized attention I received. Every step was handled smoothly, respectfully, and I was treated as a valued customer and neighbor. Car rentals went seamlessly. Communication with my insurance company was seamless (kudos to USAA, as well). I was even invited to pop by for free car washes on certain mornings of the week after having to go back for a minor detail. I am happy to recommend them. read more

I have used Caliber Collision twice. Once was for hail damage and the other was minor body damage. Both times the staff were very professional and my car was delivered on time. They went above and beyond by cleaning my interior thoroughly. Because this is my doggie transport car this was a challenge. Thanks!! read more

bad....the customer service is really bad. Make an appointment, show up, but no record of your appointment. Try again, same thing. Third time, you are in! We also had an incident after the work was completed. Apparently insurance short paid the claim w/o telling us while they went after the person responsible for the wreck. Our good friends at Caliber Collision then started calling us threatening us stating would have our car repossessed over the $200 short pay. A friendly phone call would have worked. read more

After the hailstorm on April 19, 2015, my insurance company sent me to Caliber Collision to get an estimate to repair our car. The facility is wonderful, clean and not at all the typical auto repair shop. The lady at the front desk was very nice and polite. I was assisted by Jeff Matte who was also very nice and polite. I was given a quote but I did not make an appointment for the actual repair. I needed to speak with my husband and they were fine with that. My husband decided that he wanted to use the dealership's body shop to make the repairs and I informed the insurance company who then told me to expect a check in the next 5 days. When the check arrived, it was written for an amount that was $385.00 more than what the written estimate was. I called the insurance company to see if there had been a mistake. I was told that the amount on the check is what Caliber Collision had given them. The insurance representative called Caliber and was told that Jeff was out to lunch. She did ask them to have him contact me so that I could talk to them about the difference in price. Jeff did call me and he told me that they had made an error. When I pressed and asked why there was such a huge discrepancy, his response to me was, "What difference does it make? The insurance company has already paid the claim.". I was taken aback when I heard that. A couple of weeks later, someone from Caliber called and asked me if I wanted to schedule the repair. I told her what had transpired and informed her that I will never use them. She did apologize. No one has reached out to give me an explanation. My takeaway is make sure to always get a second opinion. Just because they have a pretty, clean and new facility doesn't mean that they're as clean as they look. read more

Absolutely ridiculous. My BRAND NEW car was involved in an accident (front and back damage). I used Caliber because I was referred by USAA and it is close to my home. Rec'd updates pretty regularly for about three weeks. When my car was ready, there were a few issues with the trunk and hood not lining up perfect. More importantly, the new front and back bumper paint didn't match 100%. This is a brand new car and I was not accepting anything less than perfect. Took it back to Caliber to have the minor details fixed and to have them repaint the bumpers. After two more weeks - this was "completed." However, the bumpers were not painted as promised. They tried to pass it off as if it was painted, but lines in the paint we originally complained about were still there. Obviously, they were not repainted. Took it back again to be repainted. It has been there for two weeks. Earlier this week they told us it would be ready soon - as they are putting it back together. Today is now Friday and was just told it is being painted today. Will not use them again and should have listened to warnings from two other sources before I used them in the first place. UPDATE: Went to pick my car up Friday and they didn't put a drop of paint on it! So, I contacted the Regional Manager for Caliber Collision. He immediately picked up my car from The Woodlands location and took it to another shop. Come to find out, The Woodlands location used the wrong paint code for my car. They were not about to spend another dime to fix it. Jim Rodgers (Regional Manager) is having the Louetta location put the correct paint color on my car and it should be ready tomorrow. Thank you, Jim!! read more

Took my daughters car in yesterday for warranty work and with no questions asked, they immediately pulled the car in and corrected the issue. Great service and friendly folks. read more

I was originally going to give this location a poor rating because we had several bumps in the road with two separate repairs on my truck. However, I refrained from doing so until everything was settled. The repair work initially a little rough and a few minor details were omitted, but now that everything is said and done, I am more than satisfied. They went way above and beyond anything I thought they would to make everything correct. Their willingness to provide every possible solution is far more than I could expect from any business. It's obvious that they do care about customer satisfaction. Kaleen and Ramon were pleasant to work with and if I ever need repair work again, they will be on top of my list. read more

My son's Camaro was in an accident and we took it here to be repaired. When I picked it up, the emblem on the front was the wrong one. His emblem is a very heavy, all black metal emblem. But Caliber replaced it with a cheap, generic emblem that came with the grill. Immediately I pointed this out and their answer was that they had no way of knowing this because they didn't have a photo of his original grill. They said they would order another one. When I got in the car and drove away, I saw his original emblem in the cup holder. I called them and they said, "oh, I guess the guys put it there without telling me". Then they ordered another incorrect emblem. We moved to another town and we are still waiting for that emblem and three weeks later, they still haven't ordered it. They cannot seem to figure out how to do so. Please do not trust Caliber with your vehicle. They rush and replace parts as cheaply as possible. Take your car somewhere where they care about returning it in the best shape possible. read more

I just picked my vehicle up from this location today. Their professional, courteous staff originally told me my vehicle would be ready by Friday and it was actually ready two days early. I own several vehicles, but the one in the shop was a Pontiac Solstice which is my baby. I asked them to take special care with it since it has never spent a night outside, cannot be put on a lift (without causing body damage) and has four specific jack points. They were very respectful of my requests and even tried to buff out the four scratches that were not part of the damage caused by someone who ran into the back of the car while I was stopped at a light. I was able to transfer from my vehicle to a rental at their location and return the rental to their location. I highly recommend this company and specifically this location. read more

I took my Wife's Porsche in to have a ding removed from the right rear door and to repair there paint that I had foolishly tried to fix. I met with Jeff and he gave me an estimate and said it would be ready in 3 or 4 days. During the week, I got updates and it seemed this was going to be a very long process. The next week, the process continued and the "updates" kept coming. I also had conversations with Jeff and it seemed to me they were sure being finicky with all the wet sanding. Anyway, I finally got my car after around 10 days and it had three imperfections in the paint that Jeff said were nicks in the door that were not to be fixed. There were no nicks when I took it in as I had been sanding that area many times attempting to repair the paint. I brought the car home and reviewed it with my Wife and she agreed there were no nicks when I took it in. I called Jeff but he was not in and he has never returned my call. I assume the issue was they performed as poor application of the paint and it resulted in some "pulls" in the paint, hence the extraordinary wet sanding. Nice place but poor work and poor customer service. Never again. read more

I am very skeptical when it comes to service especially auto repair. I despise feeling like I am being ripped off. We recently took our vehicle to Caliber Collision. The price was very reasonable and Katie took very good care of us. The body work was superb. We had one minor detail that we wanted addressed after it was all said and done and Katie took care of it no questions asked and made sure we were satisfied. I was very happy and would recommend their service. read more

This was an approved shop by Liberty Mutual ,the insurance of the person who hit me. DON'T GO THERE!!! all they will do is nickle and dime you, call you a liar, when you just want you car fix the way it was before some idiot hit you. If you get stuck with Kat13 you will be screwed over.She does not care about helping you, only the bonus check from the insurance company more than likely. I'm having to spend my time on the phone with LM insurance to find out its the Shop saying that my cracked windshield is not part of the accident. So while I'm on the phone getting this resolved I'm writing this review. You will get better service and honesty from a mom & pop shop. read more