Somebody scraped my car. I went to caliber collision and met Sara who was a gracious receptionist. Introduced me to Paul the adjuster. Paul looked at my car took the keys 5 mns later the scraped part was gone. They were wonderful honest and I appreciated their help. I recommend them. read more

My car is my BABY, I've been in a few accidents in the past with my other cars and every time I've sent one of my car there they have taken care of me extremely well! My most recent new car was rear ended at a stop sign, I filed a claim through the guys insurance and this place is a #1 partnered shop and I was extremely happy to hear it. Got my car in on the 17th of April and got it back on the 24th of April, 3 days early than the estimated finish date. Communication was amazing! I got updates everyday and they even took care of my rental car for me when I went to pick up my car. My baby looked like it had never been in an accident. They also washed and detailed the inside of my car! I will always recommended this shop, I've never a shop more in my life! Thanks again guys! Josh you are so amazing! read more

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My experience with this shop was extremely disappointing. During my visit to pick up my vehicle after it had been declared a total loss, I encountered significant issues with both communication and customer service. Geneva's demeanor came across as dismissive and unprofessional. My expectation was simply that a reasonable effort would be made to reattach the car parts properly. They failed to do so. I was informed that a technician would address this and that I would be notified when the vehicle was ready. However, I felt rushed to leave without clear explanations or reassurance. Before leaving, I noticed Geneva preparing to move my vehicle and pointed out that one of the tires was flat. I was concerned that moving the vehicle without adding air could cause further damage, such as harming the rim. Her response--the shop was not responsible for the tire--was surprising, especially since the vehicle was in drivable condition when I initially dropped it off. I was not asking for extensive repairs, only a simple precaution to prevent additional damage. Not negligence. After expressing my concern, she reluctantly stated she would consult her manager but suggested that I arrange for a tow truck. This recommendation was confusing, given that the vehicle was previously operable and only became an issue after being in the shop's care. I left the shop expecting a follow-up call regarding when my truck would be ready for pickup; however, I did not receive any communication. At approximately 2:45 PM, I contacted the shop to request an update and asked to speak with someone other than Geneva. I was then connected with Kailee Titus, the general manager, who informed me that staff had attempted to reinstall the parts on my vehicle but had been unsuccessful, and had even resorted to using glue. I explained that if the parts could not be reinstalled, I preferred that they simply be placed in the trunk rather than using improper methods. I did not want further attempts made that could risk additional damage to my vehicle. At that point, my concerns escalated, and I felt it was necessary to remove my vehicle from the shop to prevent any further issues. Additionally, I was dissatisfied with the condition of my vehicle upon return. What initially appeared to be minor damage resulted in a vehicle that looked significantly worse, with parts seemingly reattached using improper methods. This outcome did not meet reasonable expectations of care or professionalism. At a minimum, I expected the vehicle to be returned in a condition comparable to how it was received. Overall, this experience has left me with little confidence in the shop's standards and customer service. I would strongly encourage improvements in both communication and quality of work. read more

An extremely fierce wind caught my driver side door and almost ripped it off my car From beginning to end, my experience with Caliber Collision has been outstanding. I was kept informed at every step of the repair process by Dan who made sure my car was repaired in time for a trip on Thanksgiving. I am very impressed by the quality of service and of the repair. read more

My experience with this place isn't like any of the positive comments made. Do yourself a favor anything you see referring to an employees name consider fake. It took them 3 weeks to get an appointment for an estimate and another 2 months for a repair. Through the entire process there was nearly zero communication. read more

Last month we had a fender bender in our "new to us" 2021 Ford Explorer Timberline. Due to circumstances with our insurance the repair would come out of pocket. We reached out around town and landed in Caliber Collision. Mark was our rep and immediately took our intake information. Within 24 hours we got the cost analysis of OEM vs aftermarket and the overall cost to us. We found the funds and made it work. During the process they found some more plastic damage in the vehicle and were able to mend and repair for us. In the end our car looks good as new, we were treated well, we payed a amount that seemed fair and better than other quotes. The whole repair took 3 days and they helped with picking it up from work. Highly recommend. read more

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Daniel over at caliber collision did a wonderful job walking me through the process of repairing my car and dealing with the insurance side of things. The communication was excellent and I got real time calls on what was going on with my vehicle. Did take longer than expected but was worth it. My car was detailed and cleaned upon pickup. Looks brand new! Thank you Dan! read more

I will never step foot in there door again. Two weeks and a minor repair wasn't done. I went down to check on my car and was told it would be ready tomorrow. I waited for the call that never came so I called and was told that it was parked with the cars that were ready so I said I would be right down. Well when I got there I was told it was not ready due to a part that didn't fit. So now another weekend without a car. They are incompetent liars. read more

I brought my car in to have a nasty door ding/gouge repaired. The staff was attentive and responded quickly to all of my questions. Dan was the tech of whom I worked directly with. He was very thorough in his analysis of the damage and explained the process and procedures take during the entire repair. My car was completed within the time frame as was quoted. I can't even tell there was any work done. It looks like it came right off the showroom floor. I definitely recommend this auto repair show for any damage repair work. read more

Absolutely awful customer service. Was promised my car would be completed by May 28, no contact from them. Website they use confirmed date, called them to confirm pick up and was told it was still in line for paint. Given a new date of June 6. Again called to confirm pick up. Nope still waiting for paint. Can't get a straight answer just the run around. Empty promises for checking on when it will be ready no call back. Now out of pocket for another week of rental car payments as they have exceeded the 30 days allowed by insurance. Save yourself the hassle and troble and go elsewhere. read more

Service was the best ever. Stephanie & Paul popped my bumper back in at no charge. I could not believe how helpful they were. I highly recommend this business. read more

We were in Tahoe and my car was attacked by a bear. Smashed window, door dent and scratches, and some inside damage. Took it to CC. They worked with my insurance and kept me informed on the progress. Dan and his team did an outstanding job. I highly recommend this establishment. read more

A negative 50 is the rating they should have. I only wish I talked to more people before trusting the referral from my insurance carrier, USAA. I had to return my car after many issues happened and they finally towed it in. Then they ignored me and said it was most likely my old battery or a warranty issue with the dealership. Very untrue as it is a 2022 Outback. They then said they tested it and things were fine and never called again while it sat just outside of the managers office window. He said he wasn't aware it was there or had any issues. He also checked it and said it appeared fine. They took it to the Subaru dealership and they found the battery was never hooked up properly by Caliber and it had a broken clasp. ONE month and it took another shop to discover the obvious. I asked to speak to their regional manager and they blew this off. Now I won't pick up my car until I speak with USAA at their shop with the regional manager. I would NOT trust my car, service care, or safety with them. read more

So good! My 2025 Honda CRV hybrid got into it with a deer on the way to Yosemite. Such a nightmare to figure out logistics but Tracy did such a great job keeping me updated and answering what questions I had. My car looks and runs like that PTSdeer never happened. Thank you so much!! read more

Thank you Caliber! I wasn't expecting to get my car back for several weeks but was pleasantly surprised to get it back today. Caliber did an excellent job on my repair! I can't even tell it was damaged. The staff was very friendly and helpful through the whole process. I hope to not need their services again but if I do I will definitely come back to Caliber. read more

Called to make an a appointment for a estimate for a car repair. We live in sparks, Nevada. The receptionist was not very nice didn't recognize our insurance company although, in California they are our insurance preferred provider and I liked all the reviews so, I was happy to call them. Receptionist put me on hold and said the manager told her they couldn't help us because, of our insurance and they had nothing open for a MONTH although, when you want to make an appointment online you can make one THIS week! I just wanted to talk to a PERSON! Very disappointed! Oh and they do have some openings in GARDNERVILLE, NEVADA if we wanted to go there!!!!!!! Are you kidding? UNBELIEVABLE! Don't go here! read more

I really wanted to give them 4 stars, but I can't. They did a great job repairing damage done on the side of the car. They even got it back to us earlier than expected. Two days later we had them replace the headlights on the same car (a Cadillac). When we got it back we saw that they left dirty handprints all over it. That's the only reason I gave them 4 stars. I would have liked to give them 4 1/2 stars. read more

Caliber Collision - This the bumper not lined up. - Body Shops Near Me - Sparks, Nevada

excellent collision repair for human vehicles. Don't expect them to service your 2276 Hyundai Astrum LCV, since they lack the appropriate anti gravity work bays, or Unununpentium recharging. Other than that, they seem more than capable of repairing stuff like my great, great, great, great, great, great, great grandmothers, 2023 Bronco, as they are masters of manipulating metallurgical bodies, and polymer based, cosmetic coatings. (I think they called it paint back in the day). Anyways, they can fix your paint too. read more

I have been to the Caliber in Sparks off of Glendale and it was a great experience, so naturally I expected an equally great experience at their new location. I was so wrong. Are the staff nice? Sure. But nice does not fix my car, nor does nice mean that they are competent. I received text messages with incorrect dates, and I am told "oh that's the system, you can ignore it" but then other times I am told to pay close attention to the updates, so which is it, ignore, or pay attention? My car was supposed to be completed in 1 week, it has been 24 days, and I am being told it is still not ready. I have had to borrow a car from friends thinking this would only be a week. I have placed others in an inconvenience due to the incompetence and poor communication of the General Manager and staff read more

Great communication from Jacob while my car was in the shop. He consistently kept me in the loop throughout the process and provided excellent customer service. read more

I had a terrible experience at the Harvard location and when this location came up as an option with insurance this time I was hesitant...as I should have been. I gave them the benefit of the doubt which I hope you don't. Last time MULTIPLE trips to fix the same thing, this time same issue. They can't get the bumper to stay on. I have damage to glass on my car, staining, and no striping on my vehicle which used to be there due to caliber.....and now pretty confident a scratch on my paint from this time I'm hoping I can buff out and a bumper that won't stay on. This company obviously cuts corners or something. Pick the other place your insurance recommends, NOT this one. read more

Walked in with a small warranty repair, was repaired in minutes with no questions asked. It really seemed like they were happy to take care of it. read more

Thank you Mark and team at Caliber Collision! My daughter took her car to a different location in Southern California and the repairs were not done to our satisfaction. I called and Mark identified the issue without even seeing the car. I just described the sounds we heard coming from the motor and Mark knew what it was. I took the car down and he test drove it with me and immediately confirmed his assessment. They took the car in right away and fixed the issue. They honored the warranty and returned the car quickly after the drop off. I cannot express in words how happy I am with business. They do it right! Thank you again. read more

My Jetta was backed into on April 14th which required my quarter panel to be replaced. My appointment was set for May 24th, and I had submitted photos for their online estimate service. When I arrived at the facility in Sparks, they informed me that they were going to take apart the vehicle to see what needed to be completed. After a week, they told me that they needed to order parts and paint. My car was still drivable at this point, and I felt that it was odd that they didn't offer to return my car back to me while parts/paint were being shipped. Once the part was in at the beginning of June, my estimator Orlando told me that my car would be completed on June 16th. I had received updates via text message, indicating that "things were coming along nicely" and that my car would indeed be finished on the 16th. On June 12th, they stated that my car was "near completion" and that he would reach out to me for a game plan. I received a phone call last night and was told that the job on my car had "been pushed out another week." I expressed how I was upset as my insurance does not cover a rental car and I am having to pay for it out of pocket everyday. Caliber seemed to have cared less and simply wanted to tell me that it was going to take another week. I am usually not one to write bad reviews, as I understand that life is unpredictable and things may take longer than expected, but the lack of trying to make things right upset me. I am dissatisfied with the way things were handled in regard to my vehicle, and I am not sure if the repairs will be made before the new date of June 23rd. I am moving to a different state next month, and will not be surprised if I have to find an auto body repair shop to finish the job. read more

I finally found it! A body shop that does exactly what they said they would do, when they said they would do it, at the price they said they would do it for! After a collision in late March that I wasn't sure my car would recover from, the repair team at Caliber Collision on Glendale gave me my car back looking as good as new. I got a prompt and accurate repair estimate, flawless repairs, and my service rep regularly kept me informed of progress the entire time they had it. Even my insurance agent commented on their professionalism! If you're looking for repairs, this is the place you want to go! read more

Great service and super quick turnaround! Amazing, friendly staff as well! Thank you!

They kept me informed throughout the repair process. They answered all my questions and got my car done quicker than originally quoted. They handled everything with my insurance and even allowed us to drop the rental off at their location. I Highly recommend. read more

My vehicle was vandalized and I was able to get it fixed right away and they did a terrific job. My estimator and collision expert Scott Dedera was awesome. He always kept me posted and returned my calls and was able to get the job done in less than the time quoted. A highly recommended the team at Caliber Collision. read more

I just picked up my repaired Jeep, and I am thrilled. It's perfect, the Mgr Mark was very thorough in listening to my requests. I arranged to drop my Jeep off as I was leaving on a trip. It was finished for me on the exact time I arrived back in Reno. My requests were followed to a tee! Gary did the repairs professionally and perfect, Even noticed a Small dent not in estimate and went ahead and repaired it! Everyone was pleasant and helpful. I give them 6 stars******. Satisfied customer! read more

The timeline of their repair was off but overall satisfied with the end result Jacob is very good communicator however it seems he has a lot on his plate read more

I was rear ended by some nut. Twice in under 20 seconds. Due to supply shortages á la covid, there was a long wait for parts. (Let's go Brandon). Caliber was recommended by my insurance company. They did an awesome job. They were friendly & very professional & worked w/ me when I had an emergency come up & needed my vehicle back. You would never know there had been an accident. They made a real inconvenience not so inconvenient. I'm glad they were the shop I was sent to. If I ever need any repairs done again, they will be the ones I will trust to help me out. Thank you Victoria & Dave & Caliber. read more

Caliber Collision is a great collision repair center! Friendly greeters, knowledgeable service advisors and quality repairs. Jacob communicates professionally throughout the process. Estimates are accurate, and vehicle was finished on date that it was promised. Thanks Caliber Collision read more

I couldn't have had a better experience considering the reasons of my service needs! Being the victim of someone else's neglect while driving was very taxing and Caliber Collision really put my mind at ease through the constant communication of the repair process. If you ever get into an accident, let the folks at Caliber Collision service your needs! read more

I was rear ended while waiting for a mom and her son to go across a sidewalk in a large outdoor mall shopping center. My insurance company USAA recommended Caliber Collision to do my repair estimate. The other driver's insurance paid for the repair and they also rented an Enterprise Car for the 50 day duration it took to get the needed parts. Dave A. from Caliber provided me with excellent customer service. The car looks like new again. read more

Caliber Collision - Caliber works with USAA & Enterprise - Body Shops Near Me - Sparks, Nevada

Best customer service ever!!!! Greeted by Alex and helped by Jacob. My car came back looking like new and was cleaner than when it went into their shop. They should give seminars on customer service, they are that good. read more

Car was supposed to take 2 weeks ended up taking 2 months. Office managers relayed that my rental costs would be covered for the entire duration my car is in the shop but I ended up with a bill for $1k just for a rental. Every time they said they were almost done their was a part "missing" or on "back order." Company has no communication between employees, management, and customers. They openly admitted the wrong info was given to me by management & employees NUMEROUS TIMES but at the end all costs "were on me and my fault." Mark & Sara are completely unorganized and seems as if they hold onto cars on purpose to scam ppl. Would never take my car back there again or recommend to anyone I actually like. read more

I couldn't be happier with my experience at Caliber. They kept me informed every step of the way and my car was done earlier than expected. They were the only auto body shop in town who could start the job right away. Everyone else was months out. And they cleaned it too! Inside and out. Excellent service. read more

I wrote a negative review in mid-February about the Caliber Collision shop on Glendale Avenue in Sparks, NV. The next day I received a response from someone who seemed to be in a position to assist me with my issue. The person asked for additional information and I responded immediately. Well, it has been nearly a month since I responded, and I have heard nothing. Because of this, my attitude about the service I received from this company has not changed. They obviously do not care about their customers once they have received payment. I would not recommend this business to anyone based on the way I was treated. No one needs to deal with their deceptive practices. Ther are a number of body shops in the Reno/Sparks area and I would suggest you use a business other than Caliber Collision. read more

Jacob; I am emailing you because I received your voicemail to call you back. Clearly you are currently not available, it is after normal business hours. Nonetheless, I appreciate you asking me to drop by to see what can be done about the issues with my FJ Cruiser. However, due to the terrible and disappointing manner my vehicle was returned to me, I am choosing to not come by your place of business. I am saddened by the lack of care the staff showed about my vehicle; my insurance agent informed me to go to Caliber Collotion but it was not my first choice and it will never be a choice again. Thank you for your time. You may close out my insurance claim. I'm done with Caliber, so frustrated and disappointed. read more

I have no idea why all the bad reviews, but my experience with Caliber was nothing short of phenomenal. Hopefully this review balances things out some. I was recently involved in an auto incident where someone backed into my vehicle. My insurance found me not at fault and sent me to Caliber to get the damage repaired. From start to finish, I found the whole process to be very efficient -- my insurance contact conferenced in Caliber's call center and got me an appointment for the next day. Sweet! When I dropped off my vehicle, Taylor took her time explaining the damage, assessing it and circling areas of concern with her pen. I'm sure she's done this hundreds of times before, but she was very patient and answered all my questions. The facility itself was also very large and comfy, although I never had to wait for any real amount of time. They had a really nice waiting area stocked with magazines, complimentary bottled water and sodas in a mini fridge. There was even a carny-style popcorn machine. One thing I really liked about Caliber was their consistency at exceeding expectations. When I first arrived, I was told to wait 15 minutes. Not even two passed before I was helped. I was told to expect to pick up my vehicle next Tuesday (after the Labor Day weekend). I got a call *one day later* saying my vehicle was ready. Unfortunately, I missed the call on Friday saying my car was ready, so I thought I'd have to wait till Tuesday anyway to get it. When I called back, Jessica (the front desk receptionist) informed me that they would remain open even on the Labor Day weekend so I could pick up my car. Wow! So the next day, I got a pleasant call from Matthew, who confirmed that I could come by anytime to get my car. When I arrived, he took his time to explain all the work that'd been done (which looked great, like it never even happened). Previously, I was told by Jessica that due to minimal staffing that day, a personalized experience wouldn't be possible -- yet another expectation exceeded. In fact (and I hesitate to say this because I don't wanna get him in any trouble), Matthew went out of his way to answer some of my unrelated car questions and even recommended a way I could literally save THOUSANDS on other repairs. He had every opportunity to pull a fast one and bilk me for more services, but didn't. That kind of integrity is to be commended. All in all, I certainly hope I won't have to go through the headache of an auto incident again anytime soon. But if I must, I feel much better knowing that the folks at Caliber will be there, ready to exceed expectations. read more