Awful, unprofessional and dishonest experience. I was in an accident and was recommended to Caliber. Most other locations seem to be ok, but this place takes the cake on idiots who don't know what they're doing. They were supposed to fix my car, since that's what they were paid to do. They actually broke my headrest trying to reset it, and instead of admitting it, they superglued it back together and sent me on my way. Low and behold, months later it popped back out, so I take it to the dealer to have them look at it and they informed me that there was superglue in there, and it is beyond repair because the parts had been broken from force. It's nearly $500 to replace it. I called management, no answer or return message. Called corporate- same outcome. I will NEVER recommend this place, This is only a very small portion of the awful experience, but it's not worth the trouble to go into on Yelp. Bottom line, go to any other caliber if you must, but I wouldn't use this company again if it was the last one standing. **I will be pursuing more action due to their fraudulent service in my situation. BE ADVISED! Don't let them scam you or your insurance company! read more

Garbage! I nearly crashed my car because of the poor work done at this location. I was rear ended in March and the fender was barely damaged. They still insisted the entire trunk and fender had to be replaced, probably to milk my insurance company for more money. Took two weeks and I had to call them and wait in the lobby forever to get answers as to what was taking so long. They said they test drove the car but it instantly had problems. They did not properly reattach the right rear tail light and it took almost a month to get an appointment to get it fixed. When I came in, no one even knew who I was or why I was there. If I didn't demand it be repaired immediately I would have been ignored. Their supposed service manager never bothered returning any calls or even let anyone know I was coming in that day. Two months later I nearly crashed my car. They improperly installed the fender and it grinded out my back tires. When I brought it to a different location for warranty work I was accused of damaging the tires myself and was forced to buy 3 new tires. They went somewhere to get a buy 3 get 1 free and took the free tire for the one they promised to replace and billed me for their own screw up. They refused to give my car unless I paid right then and there. I will never go back to any Caliber Collision after how I have been treated at two different locations. read more

Highly recommended! Caliber Collision fixed my car within a week, and Robert had awesome customer service, he kept me updated on the progress on my car daily. read more

Caliber Collision - Body Shops Near Me - Pomona, California

I would be very careful when choosing a body shop and thinking about going to caliber collision they have been accused of numerous felonies including fraud however they have settled the suit nevertheless you should be very careful when choosing a body shop for your body repairs on your vehicle I took a car in because it was recommended through my insurance and they both acted very inappropriately and held my car for ransom until I paid the full amount of the insurance had already agreed to pay. Save yourself the headache go elsewhere. read more

This is my first time using Caliber Collision to repair my car, and I'm glad I did. The fact that my car was ready earlier than expected was a pleasant surprise. In addition to excellent customer service, Paul was very professional throughout the entire process. They did an excellent job, thank you! read more

Caliber was very helpful in getting my car fixed in a timely manner. Paul's customer service was great, he kept me updated on the repairs and was always available to answer the questions that I had for him. Would highly recommend this place. read more

Want to give a shout out to Edgar at Caliber Collision in Montclair CA. I struggle with auto repair places, being female, because so many any more are just impersonal and all you are are $$ signs to them or a number.... "next!" - taking advantage of my lack of knowledge when it comes to parts and pricing and what is absolutely necessary and what really is not. It is intimidating and unfortunately makes for a really stressful experience lol! Not at Caliber Collision! They are so professional and instead of making me wait they towed my car to their Montclair location for faster service - and the service went from great to AMAZING! Edgar - you have not only been sooo understanding and patient and super informative throughout the repair of my car, who I lovingly call Stella :) !! Montclair Caliber from the time my car was delivered to them, was on top of letting me know what needed to be done - updating the estimate- getting all the parts everything ...step by step they kept me in the loop. And when a part did not fit... they were letting me know the delay and why. And when, due to the current COVID fall out delays with parts being in-accessable, the delay went beyond my insurance coverage they worked with me to make sure my out of pocket costs were MINIMAL! I have never had such excellent service from an Auto body place! Caliber Collision is the place to go! And Edgar at the Montclair location - you are my Hero! I will not go anywhere else...and I will recommend your Center to anyone w/in ear shot - and I have a pretty loud voice! :) Thank you again for going Above and Beyond!!! Jean Rogers read more

I need to review, my review. :-( I was at first impressed with this shop. But after a friend looked at my car a little closer, she noticed things did not line up the way they should. I took the car back to the shop, and the manager has a very passive/aggressive attitude and wouldn't really help. My insurance company has sent me to another shop to have the car redone, and is seeking money back from this shop. Just a consumer beware. read more

Won't be going here anymore. Over 20 years, this is the third car I've brought here. The first two were ok, but this last time... I've lost all respect for this company. I asked them repeatedly if I was getting a new bumper skin. The agent told me ... uh huh, yeah. Apparently it was going in one ear and out the other because when I picked up my car I could tell the bumper looked odd. I asked them what they did and he replied, "oh we just fixed it." When I asked them how, he said they melted it down and "smoothed it out." Yeah... No. It still looks like a kindergartener tried to fix my bumper. Pair looks ok, but the body work sucks and for a body shop that's not good. read more

I just want to say that these guys are absolutely fabulous. I was referred to them by Steve over at Diamond Bar Auto Electric because my trunk wasn't opening. I had things in there that I needed for my company trip the following day, so I was in a really tight bind! Just need to note that they've recently relocated across the street. I pulled in and Michael asked me what I needed. I told him that my trunk wouldn't open after just using it yesterday and most people thought I had an item of clothing stuck in the latch or something. He originally told me that he could give me a day and time to come back for him to look at it but that he didn't have time at the present. I don't know if I looked or sounded glum but then he told me to park it off to the side and he'd see what he could do for me. It seemed that my problem had begun to draw a crowd with the employees there. About half an hour or so later, with the tenacity and strength of a total of five guys (three handling my back seats, two outside lifting the actual trunk), and a long metal stick, they got my trunk open. It turned out the cover of my latch was dislodged somehow, so we just took the cover off and pushed the unlock wire back into its groove. I was so relieved and happy I didn't have to go pay an arm and a leg at a dealership! Everyone was so nice and understanding and then they just sent me on my way! I don't think I've ever met anyone nicer from an auto body shop. As a thank you (for both the service and the fact that I would've missed the company trip without them), I baked them a batch of cookies. Again, they were so nice, polite, and seemed genuinely pleased about the cookies. They also put up the business cards my boss insisted on me taking. If I ever need any body work done, I'm going to call them first. Thanks again, fellas! read more

Caliber Collision repaired my truck that had been smashed and they did an excellent job I couldn't even tell that there had been any repair that's how good it was so I highly recommend them and everyone was super sweet very nice to me and everyone had a smile it was a very pleasant experience considering my silver Toyota mini truck was involved in an accident thank you to all who helped me this is Janis read more

My car was rear ended and required a new bumper, twice in the same spot and within 6 months (crazy tailgaters). James and his team did an OUTSTANDING job of listening to my concerns and needs and repaired my car better than new AND ahead of schedule, BOTH times. The whole team provided excellent customer service, Venessa promptly answering my calls and questions and respecting my time. I would recommend James and Caliber Collision time and again! read more

Our service advisor Robert was the best. Great customer service and detailed. Kept me informed along the way. I would definitely recommend all my friends and family to Caliber because of the customer service and quality. read more

I can only speak for the State Farm office about my experience. Richard the contact person was a true professional very knowledgeable about the business courteous and efficient. State Farm contacted me about our case the very next day. Excellent service in my opinion. read more

nestor a. is the man!!! yo yo!!. best dang experience. so wonderful to the customer. my car was done sooner than expected. woo hoo! nestor, you the man! if you need body repair. come into the real professionals! read more

Caliber Collision Pomona is absolutely the Best!! Me and my husband where in an accident back in May and were hit in the new car he bought me a week prior ugh I was so upset and sad!! Anyhow my adjuster sent our car to Caliber Collision!! All I can say is I AM SO THANKFUL!! Michael Roth the Center Manager introduced himself to us which I thought was awesome and promised me he would make my car like new again. Well he delivered on his word and my car looked good as new!! Everyone at Caliber was so nice and professional!! It was very clean and they treat their customers right!! Caliber gets an A in my book for giving me an awesome experience in my stressful time!! Thank you Caliber Collision I applaud you!! HappyThanksgiving!! You guys are Awesome!! read more

Caliber Collision - Best place ever!!! - Body Shops Near Me - Pomona, California

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Got in an accident, took the car here. Very close to the car and I like to kept in the loop, so about a week later I went in to see the progress on the car, I pulled into the driveway and see huge construction vehicles blocking the driveway!! So I have this huge machine in front of me blocking me, and I have a busy street with on coming traffic behind me, couldn't really back up into traffic. Okay, if you're doing construction, PUT A FUCKING SIGN! CLOSE THE GATE, SOMETHING! then this guy, name is Mike and has tattoos, comes to my car and tells me to move cause I can't go in. Eventually backed up into traffic and just left. The next day! I showed up on my motorcycle, asked if I could see the car, and what do you know, MIKE IS THERE! He tells me that since I'm not the REGISTERED owner, on paper, I can't see it. He said this all in a RUDE manner. So I leave. In the parking lot I got a phone call as I was about to leave, so I'm sitting on my bike on the phone, still in my parking space. Then a tow truck with a car comes in and is right behind me. While I'm on the phone, mike asks me if I can leave, also in a RUDE way, so the tow truck can have an easier job unloading the car. Customer service SUCKS! the work was...Okay. I've been to chaffey auto in upland, I think they do a better job in work, ESPECIALLY in customer service. I'm writing this AFTER the car is finished because I feel like they'd do a worse job if Mike read this. He's a jerk and seems like the retribution type. read more

Had my first accident and took my car to this caliber location. They did an amazing job read more

Caliber Collision - After - Body Shops Near Me - Pomona, California

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This is the second time I have ever brought my cars to caliber collision. We all know the saying first time shame on you second time shame on me! Never again will I deal with this company. They cheat good people with their demise. I was hit by another driver and this persons insurance said I had to go there because they were contracted with this place. I see why- my front end was damaged, mind you I had a steel bumper which shifted a few inches to the right. They only fixed the left side to which the crash was impacted. I have after market lights in my car and these ding dongs hooked them up as if they were factory lights. It doesn't stop there either. The latch to my hood is dangling in my car and it was not like that before. I went up there to express my concerns and the person or persons who worked on my car was conveniently not there and they had to ask this person if he or she had broke the part. Of course they are going to defend there workers, but I can't get into my hood. How do you check for internal front damage, disconnect the lights, and not get in the hood of my car? The answer is relatively simple--- YOU DON'T! I have a saying the truth will always set you free that I adhere to, but this company is about money and many other things like breaking things that were not broken, so now I have to get a second opinion and will create havoc until the issues that were not there before the accident are resolved. Don't contract with this place called caliber collision. My suggestion is find a reputable place and take it there, because you may or may not have problems with this place. I have had a problem both times I have been in an accident and not my fault. Know your rights as a consumer and don't settle for one option. read more

Just had my truck they are very professional great people did a wonderful job on my Toyota Tacoma and I highly recommend them for any jobs that you need done on the body of your vehicle read more

Having my car fixed due to an accident is the last thing I want to do. Gladly, I was referred to Caliber. Robert Black, my Service Advisor, was such a big help; he's efficient, prompt, courteous, and professional. While my car was being fixed, I was constantly updated and informed. Robert even called me at 8pm to give me a status update, which I didn't mind at all. I couldn't be happier choosing Caliber to fix my car and having Robert as my advisor. Thank you, Robert for all your help and facilitating the process. Good work! read more

Caliber Collision in Claremont has great staff! I dealt with Mike and Matthew and they were both very helpful and understanding! I knew that my car was in good hands. Both times that I took my car in, I received it in a timely manner, my car looked as if nothing had happened to it and my car was clean. I would definitely recommend them to anyone! I know how stressing it can be after getting into a car accident and not having a car, but they give you a peace of mind that makes the adjustment a lot smoother. Thank you so much for everything once again! - a very happy costumer read more

I got rear ended and had minor damage which required the whole bumper to be painted. I spoke with the All State lady (starts with an M not sure) and she was so accommodating and friendly! They set up a rental car for me, took me to Enterprise to get the car, and even dropped the rental back off for me. Robert was the guy who helped me with the actual repair. He was very professional, polite, and kept me in the loop the entire time. They estimated my car would be done in 3-4 days, but I dropped off my car on a Tuesday morning and picked it up by Wednesday afternoon. Extremely quick and efficient. My entire car looks brand new because of it! They also keep you in the loop 100%. You get text messages each time they update the estimate, pick up date, etc and you can even text back with them on that number. I didn't have to call them wondering what was going on or how my car was. I'm completely satisfied and can't believe what a No-Hassle process this was. I literally didn't have to do anything, it was all taken care of for me. They kept me up to date and sent me on my way with a car that looked better than ever! Great place!!! read more

My Experience Here Was A Bit Confusing But In A Good Way...I Dropped My Car Off On Thursday And They Told Me It Would Be Ready On Monday...I Got A Call Friday Morning And Was Told It Would Be Ready On Tuesday Instead Of Monday...And Then A Couple Hours Later I Got A Call And They Said My Car Was Ready...So I Picked Up My Car And She Was Perfect...4 Days Ahead Of Schedule...That Was My Confusion... Customer Service Here Is Excellent...They Call You And Text You Updates...They Explain Everything To You With The Work They Are Going To Do And Answer All Your Questions...They Are Very Professional. Their Work...I'm Gonna Say Excellent As Well...My Baby Went In There Flawed Cause Some Idiot Hit Her And She Came Out Lookin' Just As Fancy As She Was Before We Encountered The "Idiot" I Would Recommend This Place To Everybody...Robert And Lucas Were Awesome As Well As Erica The Receptionist..!! read more

Took my vehicle here for an insurance repair plus some additional work. Needed to have the hood and roof repainted. Received truck back and tons of overspray all over the truck. Did not connect all antennas back so no reception for satellite or regular radio. Broke the plastic tab off the pillar trim. The work got done but the attention to detail is lacking. Would never bring a vehicle here for repairs again due to all the other issues it brought up. read more

Had significant work done on my 2015 Honda. Initial project started with David Cauley who was truly professional. Project was FWD to Rene Flores, this young man was ( absolutely) one of the best individuals i've dealt with in a long time. He kept me informed throughout the entire project, verbal communication outstanding.. I would appreciate if Rene Flores Received A nice accommodation from his superiors, he's a great representative for Caliber Collision. I want to personally thank him for all his kindness. I would highly recommend anybody to your business because of the treatment he provided me. Thank you Rene. Sincerely Greg Garrison. Also would like to thank Vanessa at the front seat, another great representative for your business. read more

I have serviced my two vehicles here on four different occasions within the last two years. Caliber Collision has always met/exceeded my expectations. I took my vehicle in today for an estimate on some rather noticeable scratch damage. Matthew Chavez buffed the large scratch out of my vehicle for no charge. Great customer service, friendly and professional. Thanks for making Caliber great Matthew! Trevyn read more

Rene went above and beyond and responded clearly to all of my questions. I don't know much about what my car needed, but he provided an amazing service which made me feel like my car was in good hands. There was clear communication between each step in the process, that way as a customer, I would have an estimate or understanding of when my car service would be completed. At the end, he made sure to let me know which changes were made and if they had reached my expectations. I also saw how he took care of other customers while waiting to get assistance. He was very welcoming and generous! read more

Thank you James and the whole Caliber Collision crew. They made a stressful situation in very stressful times, much easier to deal with than I had ever expected. Very informative in preparing me that the vehicle may take an extended time due to all the parts back orders and supply chain issues that we are all experiencing right now and was also very helpful with all my questions. Car was done on time as promised due to them locating and picking up the parts required to finish the job (thankfully the back ordered parts were available locally). Thank you again James and Caliber Collision. read more

Dave Cauley the manager was AMAZING! I got in an accident, brought the car to him and it was fixed two days ahead of time! Not only did he save me money but, he saved me time!!! The car looked perfect and he followed up after. I give them an 10/10. If you need your car done and you want it done right at an honest price go see Dave‼ read more

Customer service is the best I have ever had. Staff is very professional and does awesome work. My car looks brand new. I will definitely be coming back. Thanks Caliber Collision! read more

This body shop has the best experienced employees.Everyone is very alternative and provide time of finish work to the T!!.I will definetly continue to put in a good word about the service that we have had with several of our cars.The manager Mike especially is a man of his word.When he says its going to get done , he means it.His PR has been excellent.We have nothing bad to say about this body shop. read more

Caliber Collision - Caliber collision took very good care of our cars and they do an excellent job. Made them look like new - Body Shops Near Me - Pomona, California

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I had my car repaired at Caliber Collision in Pomona. They were quick, efficient and stood behind their work! Dave went above and beyond to make sure that we were satisfied and displayed superb customer service! I would highly recommend this shop to anyone looking for a dependable repair shop! I will be using them again next time my car needs fixing!!! read more

Caliber collision knows how to get the job done with flying colors. Had to bring in my vehicle for repairs, they were very friendly, knowledgeable, and professional folks that will take care of your car like it's one of their own--both in terms of quality work, timely service, and generously fair quotes. Another aspect was their customer service; which was stellar. My representative was clear, available via text, ready to answer questions. A big thank you to Rene for the excellent service, I would definitely come back here if my car gets hurt again (hopefully not)! read more

Drove in yesterday morning for a quote on a small dent/ding on my door and was greeted right away by a very nice woman at the front desk. Two minutes later David the General Manager was looking at my car and 10 minutes after that I had an estimate! In the end he mixed up some paint and painted out the chip for me at no cost! Great service and great people! Hopefully I will never need their services again but if I do they are the ones I would call. Thanks for being in our community! read more

Someone hit the side of my new car. Because caliber collision is a large organization, I assumed they had some kind of quality control. After three weeks And four trips to their office, they could not figure out how to send a photo of the damage to the other driver's insurance company. meanwhile, I understood that they would send their estimate to that company, and after being told that they still had not heard back, they said they assumed I would send in the estimate. meanwhile, that company was scratching their heads over why I was having to do so much work that normally is done by the body company. Caliber was no help in arranging for rental car. Finally, in disgust, I went to another company who arranged for everything, and kept me and the car rental company informed on a daily basis of their progress on my car. Caliber was unprofessional and incompetent in handling my case. read more

I came here because I had a small scratch on the back bumper of my white Volkswagon. I came in without an appointment and was helped by Dave the manager and boy he made my day! He was so helpful and assisted me letting me know my options. He fixed my scratch for me and I only waited 10 mins at the most. It was completely inexpensive and he also gave me some after care instructions and product. Thank you so much Dave I really appreciate it! read more

Rene is awesome and took care of my truck like if it was his own...Jose the detailer went above and beyond and his attention to detail is superb! I trust these dudes with my vehicle , definitely gained a life-long customer! read more

I left my vehicle with caliber Collision in Pomona and after 4 days I pick up the vehicle and started to notice things from my vehicle are missing from a car charger down to registration of the vehicle and only thing they didn't take was my Spare change and when I confronted Renne And mike the manager about it all they said was I'm sorry but we can offer me a gift card for the cost to print out a new registration customer beware make sure everything is taken out of the vehicle before leaving it with these people read more

My car was recently hit by my roommate and insurances referred me to this location to get it fixed. The service here was great and kept me updated on the repairs. Rene was very kind and helpful with everything! I highly recommend coming here to get your car fixed for any reason. They will make you feel welcomed and satisfied read more