So hard to put into words the confidence Pomona collision center has given me after my automobile accident. I was referred by Mercury Ins.. they would be doing the repair on my vehicle. Once you walk into this location, you are greeted with dignity and a peace of mind. The wait time was very short. They were very easy to understand what needed to be done. After filling out all the paperwork that needed to be completed and dropping off my key I knew I came to the right place to drop off my car for repair. My time is very valuable to me and they took care of things very quickly. As work started, I received a text with the breakdown of what the cost was going to be, minus my deductible as the repairs and the cost chain they broke it down in an text that was very easy for me to understand. I truly appreciate, Pomona collision center worked with the time I was leaving for Thanksgiving holiday . The vehicle was done earlier than expected, When I picked up my 2008 Honda CRV I said out loud this is not my vehicle. They buffed and shined my car better than I dropped it off. I felt this was a perfect trifecta in every word Thank you again Pomona collision center for making this such a easy time for me. read more

Bella in the front office is amazing great customer service and friendly. All the staff is great. I would definitely recommend this place to anyone! read more

Great service, great quality. Have used them on multiple occasions and they don't disappoint. Raul the manager is great and so are rest of the staff. Great communications, they keep in contact with you every step of the way. Kudos for running a good, honest body shop. I highly recommend Pomona Collision! read more

I had repairs done to my Tahoe after a rear end collision. Raul was amazing in keeping me updated on the progress. The office staff is friendly and provided all necessary information to start the process for my repairs. I stopped by the shop a couple months after my repairs for a non-collision concern and Raul took care of my need immediately at no cost. I highly recommend Pomona collision center! read more

Fast and reliable! Very satisfied with the quality repairs and above all, the customer service! Raul was in constant communication with me and delivered before the promise date. Thank you to everyone here! read more

This is the 3rd occasion I've had to take my car in for body repairs. The staff is always so friendly and helpful. This time I had to replace my bumper after being rear-ended. I wanted to minimize the time I had to be in a rental car, so the shop pre-ordered my parts, painted and then called me in to drop off my car, my repairs were done in less than 24 hrs. Amazing customer service. They took care of the insurance claim and the rental car pickup and drop off. read more

I've had a good experience here each time I've been here. Staff is communicative , work is good. I'll probably only come to this place in terms of body work. Great shop. read more

These are pics of damage done during accident 2 points of impact front and back driver side, and pics of repairs done FLAWLESS! They were even able to get my custom rims repaired! Juan is a very good man he went above and beyond and went the extra mile in every way, pomona collision in my books is where you want to go 30 day for it back by estimated date, some delay on parts no fault of theirs, hands down is a TOP STANDARD that you don't see anymore, I felt like I was being cared for by family, THANK YOU JUAN read more

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This is the best auto body shop that I have been to. Our family only goes here! Ask for Shanay! She is honest and is right on top of the repair and is on the insurance to submit the papers needed. read more

Service was excellent from start to finish. Quality was excellent & the precise timing of the estimation of completion was accurate. Very clear on what is being done & at what stage. Updates via e-mail. Please consider using this team when going through any body work on your vehicles. These goes know there stuff & they get it done right & get it done fast. Thanks so much to Pomona collision & a special shout out to Raul who has been a tremendous help after my accident. Pictures attached. Thanks. read more

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RAIL!! Thank you for the excellent service!! This place is highly recommended! The daily updates, explanations.. I LOVE this place!! Definitely a keeper!! read more

verry bad cust ser only body shop the manager dsaid when i told him bad review he came 10 minutes after saying we can take care estimate mechanic and body i told him but I can't tru you so I anymore read more

I got my car fixed here after a terrible incident. From the moment I stepped through the door I was met with a team who knows exactly what they are doing. They worked directly with my insurance to get my claimed processed in a timely manner. When there were issues they guided me through the whole process of dealing with my insurance. Also they dealt with my insurance themselves. Not only were they super helpful they are all so kind and have the most positive energy every time I came by. Pomona collision repaired my vehicle and left it looking like new. I am truly thankful for all your help during this process from the receptionist to all the mechanics on the team. I definitely recommend them if you are ever in need of a car collision repair. read more

I took my limited edition car to them for repair after a crash and from day one their commitment to excellence was apparent! Throughout my repair process I was communicated with consistently and professionally, when my vehicle was returned to me I was completely satisfied with the repairs. If I need a collision repair again in the future I will definitely return! read more

I have used Pomona Collision on numerous occasions. They are very professional and stand behind all of their work. I have had situations that I have had some imperfections that I found it after picking up my vehicle. Which on return they have addressed them and make sure I'm happy. I personally on GM vehicles and they are an approved repair shop for Jim as well as many insurance carriers read more

Is total trip off For storage of my Honda for two days they charging $705 and if you give them my credit card they charged 2 1/2% over it I mean unbelievably exploiting people read more

They are unorganized, they had 5-6 people with the same drop off times and I had to fill out the same paper twice, they must have lost the first paper. I came in to drop off my vehicle at 9:30 and the lady couldn't find me under my name or the insurance I was using (mercury) then she asked for the driver who was responsible for hitting me from behind . Still couldn't find me. Finally she started checking my vehicle in. She forgot the S in my last name on all my paperwork . That's probably why you guys couldn't find me in the system. Their lot is FULL FULL. It's hard to park your car or have my ride waiting for me. My ride was told to move to the street and the street parking is full also. I hope they fix my car fast, I wouldn't use them to fix your car, my trunk&bumper got crashed , the brake lights also, total price $3,600. Dropping off my vehicle almost took 1 hour Life time warranty on everything except for the parts ordered Raul is pretty easy going and makes sure everything is good before giving my car back read more

Pomona Collision Center - They missed spelled my last name , I signed like 5 pieces of paper with my full name on it Hannah Griffiths and they left out the S - Body Shops Near Me - Pomona, California

STOP!!!!!! Do yourself a favor and look for another shop. Has been over a month and still haven't got the car back. While they milk the insurance company dry. They have excuse after excuse why they can't finish. I could've built a car myself by hands in that amount of time. read more

Awesome! Great price for repairs & everyone was very helpful & friendly! I highly recommend & will only take my car here from now on!

They did a great job on my car after a couple of large tree branches fell on it. Looks like nothing ever happened!

I had my chrysler fixed here I started notecing something did not look right when i looked at my front bumper so i did some research and found they left out some parts between front facia and condensor, also my right headlight assembly goes on and off i took it to the dealer and they said they had to remove the front facia because wiring was damaged or loose under there causing the headlight to go off and on , which this bdy had just replaced , will have pictures soon I am going back to them see if they take responsability for there work and if they do i will edit my review lets see what happens read more

If i could give this place 0 stars I would but unfortunately I can't. I've taken my car here twice. The first time my neighbor hit it and her insurance covered, but come to find during the assembly process the shop scratched my tint and left my driver side speaker to rattle after any sound (my car is a 2019 never did that before this) I didn't take it back because I would rather go to another shop to deal with this and avoid coming back here. The second time I went for an estimate and one of the guy's there refused to give me an estimate telling me "your insurance already gave you one I won't provide you with one" I tried explaining to him that my insurance did give me one, but it was too low and that my representative verbally said that I can gladly take it to a shop and have them do an estimate do the paperwork and have the shop send it over the the insurance. After explaining this to this twice i decided to call it quits and go to 3 other shops in which they did provide me with an estimate, paperwork and quality service. I suggest you go anywhere but here, this is like the mcdonalds of the body shop industry just wanting to push out as many cars as possible and charge as much as possible for not even good quality service. The receptionist was the only nice person here. read more

No stars if possible!!!! Save yourself a huge headache and never bring your car here for repair! I was in a car accident 6/24 and my car was not driveable! It is now 8/3 and still no car. They don't call and give you any updates. When you call they don't even know what car your talking about. My car was supposed to initially be ready 7/21 printed on report I was given. Mind you that whole time no calls or updates about the car... 7/21 comes around and no call yet so I call and I am told my car will not be ready until 7/26 Wth ok delays happen whatever so I wait again 7/25 rolls around and again no calls so I call and yet again nope not ready different excuse given it will be ready 7/31. So on and so forth my car was supposed to be ready for pick up 8/2 again no calls I call and by now not really a surprise it's NOT READY!!! So now that I have to work tomorrow 8/4 they tell me my car will be ready for pick up!! Guess what I work 7-530 pm they are closed by the time I am off what now??? My attorney is definitely going to deal with this company too!!! Bad service!!!! read more

Pomona Collision Center - Car damages! - Body Shops Near Me - Pomona, California

Top quality work, totally worth going back to if needed. They took very good care of my truck and updated me often.

I took my car there because they are a Geico partner. I got my car back three weeks later. The paint was the wrong color and didn't match. I took it back today and didn't get so much as an apology for the inconvenience. read more

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These guys go over the top to make sure their customers are satisfied! Juan and Raul are the ones to talk to. They will go above and beyond to get the work done. Natasha has the front desk on lock with all the paperwork needs. I highly recommend this body shop for all your auto body repairs! Extremely Satisfied Customer, Jason Lopez 2008 Silver Toyota Tundra 4x4 read more

I received my vehicle worst than i when i took it in. They took longer then the actual date the supervisor promised me, I spoke with him face to face. They never return your calls, they have excuse after excuse why the vehicle is not complete. When I went to see the vehicle it was just park in the back collecting dust and the manager said the mechanic was working on it, which we both knew he was just feeding lies. Finally when I receive the vehicle I went home and installed my subwoofer power cable back to the battery cause they didn't connect it back that's when I noticed the battery bracket and the positive cable was loose. After doing more digging I noticed my security system wasn't working ( lights and horn) when you would lock the doors through the key fob, did more digging the hood sensor wasn't plugged in, intake hose clamp was also loose, they broke my driver side door control switch assembly, they broke my aftermarket speaker from the driver side. They replaced my windshield and and they ruined the rubber on my wipers, they where new. Inside from when they replaced the windshield the wires where hanging out I had to tuck those back in also. There's a lot of issues, do yourself a favor and stay away and do some research on a good body shop. read more

Due to a hit-and-run, Mercury Insurance had sent me here. My whole right passenger side was all banged up, even my mirror was broken off. Dave, one of the mechanics who worked on my vehicle, kept me up-to-date on the repairs which kept my mind at ease. My car was replaced with brand new parts and repainted. It looks completely brand new ! Probably much better than when I first purchased it. Aside from the collision repairs, I also needed my front bumper replaced. Dave ordered new brackets, grill and the bumper itself. And it looks way better than the original one. The whole repair took 2 weeks. I am not only happy how my car looks now, but also with the professionalism that the whole staff presented and their concern for customer service. read more

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Someone scratched our new car and even though it was minor we wanted to repair it by paying deductibles. They told me I can cancel the insurance claim and still polished the car for me. Very impressive customer service. Thank you so so much! I'm sad I didn't ask their names, but they are awesome!! read more

I'm surprised there are no reviews yet for this establishment. I came here for an estimate for my bumper being damaged while someone rear ended my parked car. Anyways, I was waiting around maybe 30 minutes total for an estimate. The shop didn't seem bad, but didn't really seem that good either. I had another shop price out my estimate and it sounded more realistic. Sure the insurance company is paying out for the damages, but I don't want a low end shop doing shoddy work on my car. read more

Pomona Collision Center - Body Shops Near Me - Pomona, California

I took my brand new car in for repairs to Pomona Collision Center after I was rearended with over $9,000 worth of damages to my car. Pomona Collision Center took great care of me and my car. I recieved updates on the updated estimate from hidden damage, the repairs, and paint process every couple of days. I had a few questions and concerns about the repair process and the manager answered my question and took note of my concerns. When I got my car back it looked just like it did when I bought it brand new. They had an Enterprise representative on site to put me into a rental that was being covered by the Insurance company of the person who crashed into me. This saved me so time not having to go to another location to get my rental or having to wait for a ride. I was also able to return my rental car to Pomona Collision Center when my vehicle's repairs were completed. The staff of Pomona Collision Center were friendly, helpful, and well informed of their industry. Definitely bring your vehicles to Pomona Collision Center to get them repaired with great work and service. read more

Pomona Collision Center - Rearended 2019 Toyota Corolla. - Body Shops Near Me - Pomona, California

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OMG this place is the best I've been referring my friends and relatives to a different place for years not no more Pomona collision is the place their customer service is awesome they're very professional they hook my car up my car is absolutely drop dead gorgeous after they finished with it I don't trust everyone with my car i have a red BMW but I trusted them And they did an amazing job this is where I will be referring my friends and family from now on go see Raul,Juan and Fernanda They will take good care of you And your car they do their work with love and I trust them completely and their customer service is amazing Pomona collision you guys rock I love y'all read more

BEST SHOP IN THE AREA!!! Has worked on 2 of our vehicles and work came out above our expectations! Staff is amazing and very professional! Love these guys and will always recommend family and friends to them! Thanks!!! read more

A few weeks ago someone backed into my car at my salon in OC. Geico referred me to this shop in Pomona and since I'm new to the area I gave it a try. The transaction was super convenient being able to drop off my car the day of the accident and pick up my rental all in one place. It was a little nerve racking being exposed to different areas during this pandemic but upon entering there was hand sanitizer available for everyone in the entry way and everyone had face coverings which eased my concerns. I may have been there a total of 30 minutes got in my rental and was on my way. I was given up to date notifications thru automated text messaging daily on the status of my vehicle and a phone call at the end of the week to give me a final date. I picked up my car on time and was walked thru the repairs by a gentleman named Raul. (Apologies if that's not his name.) He's Worth mentioning though. My car looked fantastic and Raul went the extra mile to make it look spotless before I left, offering an extra detail just because. Professional, clean, timely, pristine work and great communication at this shop. I will definitely refer. read more

I was sent here through Mercury Insurance for a fender bender and also a pretty big dent that was on my Rav. I can not believe the great job they did on my car. Customer service was excellent very courteous, Manager of the shop came talk to us and made sure everything was good. This guy has a super great team working for him. And That's what makes a place run smooth. My husband and I left the place feeling very satisfied. I recommend this place to anyone read more

Worst service ever, kept having to call for updates. Called on the date given of getting car back an told us it would be another week, following week comes an car still isn't ready. Save your time and just go to another collision repair shop. read more

So good. Brandan is top notch, and they can fix the heck out of a car. Almost totaled my '15 genesis, and they brought it back looking BRAND NEW. Awesome. Brandan was so helpful through out the process. Best service I've ever had honestly. He would call me every other day for status updates. Crazy good. read more

Everything in. Just. One. Word pretty. Cool May. Car. Look. Like. New. I. Recommend this Collision. Center. To. Every. One pretty nice. Service Matt. Is. Very Helpful. Thank you read more

My daughter's car was severely damaged after being sideswiped by a big rig. Our insurance is contracted with Pomona Collision Center, and I couldn't be happier with not only their amazing body work, their customer service, and professionalism, but how quickly the work was done. My daughter got her car back in 3 weeks, and she is happy as can be, not only that she has her car back; but that her car looks exactly the way it did when she drove it off the car lot when we bought it. read more

Pomona Collision Center - This is what the big rig did - Body Shops Near Me - Pomona, California

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I'm rating five stars to this company because it is worthy of the five star customer service that Raul provided. Although we didn't go forward with the repairs it's still worth of shouting out a business when they go over and beyond to provide customer satisfaction! Again, thank you Raul for going over and beyond for us today. read more