Finally great customer service from an adjuster! Scott Joiner is my guy. Took care of my collision whole situation. Great guy. If you need collision repair ask for Scott.. He'll take good care of you! read more

The worse experience I ever had with a body shop PISS Poor, was not valued as a customer. Noel the adjuster actually showed me my truck where the driver mirror and the passenger mirror were totally different. I had a noise on my driver side, paint runs and then he and shop manager did work I didn't approve and tried to charge me for it. I wouldn't refer this body shop to a dog . THE WORST OF THE WORSE and he tried to get me to sign a satisfactory sheet on another vehicle. TRASH TRASH TRASH read more

Just picked up my truck today. It looked good as new! Kiah thoroughly went through the process and made me feel at ease leaving my vehicle in good hands. I received texts along the way letting me know the status and updates. No offense, hope to never be back but I definitely recommend this location! read more

Worse shop that I ever visited in my life definitively not going to business again. My car was not even closing the trunk after repair was performed, not completely put back together and part left inside my car. Paid for the service and at the end left the car again for another day to fix all the defects that I found.. so disappointed read more

Houston - Morton Ranch location was TOP NOTCH! Every on-site employee was professional, friendly, and easy to work with. My visit to Caliber was to reattach my front bumper to the splash/mudguard and this location offered the service to me free of charge. They also issued me an excellent quote for a complete replacement and were willing to work with me on the quoted budget if the quote was out of my financial range. Shout out to three specific employees that made a huge positive impact on my experience at the Morton Ranch location: Alexia, Berto, and Kiah, You are all amazing! 10/10 recommend anyone looking for a collision center to check out Caliber Collision Morton Ranch, you won't regret it! read more

I would give this location negative stars. Their service advisors do not communicate the status of your vehicle. They leave work early when your vehicle is supposed to be picked up and leave zero information for anyone else to help you. They say one thing and a week later, you still don't have your vehicle. Pretty sure half the people there don't know where your vehicle is either because they refuse to help you because they can't look up the status of your vehicle because they aren't your assigned advisor. OH and the day your vehicle is supposed to be ready, you find out another part is needed that won't be in for a week and a half. No call. No email. No text. Proceed to this location with caution Note - make sure you walk your vehicle when you are done. Something was messed up and needed to be fixed before I left. read more

This location is definitely the best collision center that I've been too. They were extremely welcoming and polite. I was greeted as soon as I walked in and I genuinely felt like I was in good hands . There service and expertise is also immaculate. I wouldn't take my vehicle any where else in Houston for collision repair. read more

Caliber Collision - Front Desk - Body Shops Near Me - Katy, Texas

When you love and take care of your car and you damage it... it's devastating! From the beginning Kia welcomed me with smiles and kind conversation! Hector was quick with his quote and reassured me my WRX Series Grey was in good hands! The color of my WRX was unique and I was worried it would be difficult to match! Well is was no problem for the Caliber Collision team! The work they did was amazing! I'm so happy my WRX is repaired and back to looking good! My car was repaired in a timely manner and exactly what Hector said! It was smooth sailing the whole way! I would recommend this team to anyone! Thank you for taking care of my car like I do! read more

Caliber Collision - After Caliber Collision repaired my WRX! - Body Shops Near Me - Katy, Texas

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This location was professional, sincere, and efficient! We've gone back to them twice now, once to get a bumper reattached and door replaced. This second time around was due to the bumper having problems once again(not at their fault). With the lifetime warranty we got from the first time we were there, they were able to take us on the spot, fix up the car, and get us out of there within an hour! Kiah's amazing and has guided us through the whole process since the start. She was also able to give us a quote on a service we had mentioned. Thank you! read more

This might be a good spot for a window fix but for a paint and body job DO NOT bring your vehicle here ! You come for an estimate I was told 10 business days . 3 weeks come around I had to reach out because on the website notification updated that my car was complete . Which was a lie , so far my car has been in there for over a month . They give me an update that my car would be ready by a certain date and on the date, i have to be the one to reach out they will never reach out and it always seems that there is another problem to why they can't finish on my car . If you want to get lied to about updates or waste tons of money for a rental bring your car here ! This is my first and worst experience ever. I would never recommend this location to anybody . read more

Very disappointed with the amount of time it has taken to replace my bumper. No consideration for me or my family and the fact that I will have to pay extra on my rental. I will not use their services again. read more

People have bad days at work sometimes, and being in customer service myself, I know I've had some so if someone is in a bad mood I take into account the bad days I've had, and I don't hold it against that person. I was hit by a GEICO insured in January 2020, and the repair center that the claims adjuster recommended was Caliber Collision off Peek Rd. I took my truck in, met Jonathan that day and he explained the process to me in a very succinct manner. He stayed in contact through the process, and was open with me on any question I had. He was very amiable through the whole process. When my truck was ready to be picked up, I looked it over and found some scratch marks, which he took back to be buffed out. After I left, I saw that one of the buttons to the window control was missing, so I texted him about it, he asked for a picture and said he'd order a new one for me. I got there this morning and the dealership sent in the wrong part, for which he apologized, and I stated that it's not his fault the dealership sent the wrong part. He has been a bright spot in this process, and I appreciate that! I have definitely recommended Caliber to others, and it's mainly due to my experience with Jonathan! read more

These guys have by far been the nicest and easiest shop I've dealt with in years! I know nothing about cars and they never made me feel dumb or like they were ripping me off and did an excellent job on my car repairs. I'd absolutely recommend them and am definitely willing to return! read more

1 week ago I was hit from the rear in my new car. Bryan Ochoa took outstanding care of me from beginning to the end. He was informative on the entire process, communicative and exceeded my expectations. Definitely will be coming here again for any of my automotive body work. read more

The staff here are all amazing they made sure to keep me updated with great service and the detail they put into fixing my vehicle as if nothing ever happened , highly recommend. read more

Why bother with the Peek Rd location. This is one of the shops Geico uses. I went there to understand the process, and approximately how long it would take as I am traveling soon so I could plan. I was not looking for an estimate, just wanted 2 mins for someone to talk to me about the process. Apparently they don't do that. You have to make an appointment for someone to talk to you for 2 minutes. The lady at the front said they have too much work to talk to me. That's OK, someone else will get my business. I previously found the Katy Mills location much friendlier and customer oriented, so seems to be just this place. read more

Oh my!. steer clear of this one. Previous experience with Caliber was great but that was at the Katy Mills location. I dropped my car off on a Monday morning at the Peel Rd shop. All very nice and dealt with well but that's where is stopped. I was told I would be contacted Monday afternoon. Nothing. I called Tuesday afternoon and was told someone would call be back, "crickets". I called again Wednesday and the same happened yet again. On Thursday I tried again and to my dismay the same happened, no return call. Unbelievable. So here we are Friday and no movement on my car nor even an estimate for repair. The car was moved to the Katy Mills shop on Friday and I have been kept informed of repairs ever since. Do Peek Road understand the meaning of Customer Service?. I vote NO. Go anywhere else but this shop. A complete wasted week and cost associated with a hire car. ZERO STARS... read more

The only reason I gave it a one is because it wouldn't let me leave no stars. I showed up right at 730 when the opened. The receptionist was very nice. She called for an estimator...3 times. There was no one in the place. Finally Jonathon comes out. He looks at the car. He was not friendly and he talked down to me the whole time. He told me they would have to order the part. When I asked when they could fix it he looked at me like he couldn't believe I asked that question and stated well today with this duh look on his face. He said the part will be here by noon. I am not in the collision field. I don't know how long ordering a part will take. I told him I had to go to work in the medical center and then he said I could come back on my lunch!!!! Really???? He stood there and said well come back when you want. I took the estimate and left. I called to speak to the manager but of course he was too busy to talk. Again no one in the place. The only good thing was the receptionist. I am currently down the street at another collision place who took my car right in and are fixing it as I type this. read more

I ran over an animal and had some damage on my car. My insurance company got me connected with Caliber Collision. They're do helpful and attentive. Bryan did my walk thru with my car and the front desk took care of getting my rental car. Easy and convenient! read more