This one goes out to Tony who was so helpful with walking me through how to fix my car. Super friendly and efficient

When a double whammy hits! Go directly to Caliber Collision on Oldfield and ask for Mr. Zdenko Matijasevic. Seriously though, having car issues and getting estimates etc. can be very time consuming & frustrating. Save yourself any stress and go directly to Caliber... We had two separate claims with State Farm who have authorized Caliber Collision which makes the repair & reimbursement process seamless. Especially when you have an exceptional person handling the many steps to get you back behind the wheel. There are few professionals who are meticulous, experts who provide exceptional customer service & care and Mr. Zdenko went above and beyond! Our BMW had custom powder coated wheels, and satin paint with a protective wrap. So Mr.Zdenko had to coordinate all the supplementals, approvals, repairs at various facilities, procuring parts, during COVID, all original & new, nothing was refurbished, everything was done superbly and on time. All before a trip we had planned so Mr. Zdenko fast tracked & expedited the job, we couldn't be happier & more appreciative!! It's rare to have a top notch experience in every category and this certainly was. read more

Dealing with a car accident is never fun. Especially when you are on a timeline and moving out of state. RJ was our contact for our work and he was great. Very communicative, always providing status and just had great service. My car was done and it looks great and I had no issues driving 14 hours to my new home. Great shop and very pleasant staff. read more

I went in for a warranty repair and Zdenko M. was accommodating, very professional and quick to resolve the issue on the spot. The repair was simple and I was expecting to leave the car for at least a day but only waited for an 1.5 hours with "no hoops to jump". Happy to be out sooner than expected. If Caliber allows it, request for Z to be your Service Advisor. read more

Tony was excellent in helping me get my car repaired. He was always quick to answer questions, prompt to follow up when there was an update on my car, and made sure to get my repairs done on time. 10/10 would recommend Caliber Collision Irvine. read more

My car had an accident and my husband were the driver. Now in Caliber Collision in Irvine through Beatriz, the amazing lady help me too for RJ Arriola. He really did a good job to my car. Helped me a lot in my satisfaction. A reliable guy that u can try too. Including Jenny a pretty tall lady helped a lot too. Hooray to this branch! Thank you Caliber people! God bless u guys! read more

Took my 530e here for repair after an accident that damaged the front. This location specializes in BMW and is certified so had to drive down there. It was really easy to drop my car off and pick up a rental. They kept me informed of the progress via text on a regular basis and the car was ready on the date they said it would be. The work was fantastic and car looks like new and the 100 electronics and sensors work great. My advisor Ernie was fantastic. There was a piece missing on my rear bumper that he painted and replaced for me out of the repair process. Thank you! read more

I was referred to this place by my insurance and I was very nervous seeing all the past negative reviews on yelp but the experience was perfect. The customer service was great and my car was restored to pristine condition. I was also updated on the process the entire time. There was a minor delay but it was communicated clearly to me and I only got the car back a few days late. Perhaps the management had changed but I felt that this place definitely deserves higher than 4 stars at its current state so I decided to leave a positive review. Thank you guys for getting my life back on track. read more

Caliber Collision - Before... - Body Shops Near Me - Irvine, California

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So Caliber Collision is a certified Tesla center for body work repairs. I recently had my 2016 Tesla looked at and it was determined to be a total loss. Be careful with these big companies. Have a reputation to do what's best for the insurance company, NOT the customer who actually brought in their car. So now that I decided that I'm going to salvage the car, they won't repair it at all. Nice. Go to mom and pop shops if you can. read more

I recently took my BMW X1 to Caliber Collision to get fixed, even though they were not under my insurance as a preferred collision shop, I decided to go with them as they are a BMW Certified shop and they had great reviews. A few days after dropping off my car to Caliber, I was having regrets. First, the front office is not professional and they were unfriendly, especially the ladies. They seem so unhappy working. Several times, they gave me the incorrect info about my car. I initially informed them that I did not have rental insurance so I would appreciate no delays in fixing my car. Well, they definitely delayed my car as they kept waiting for my insurance adjuster to come out when in fact, my insurance adjuster had already sent over an estimated cost. They were not able to locate it, so I had to forward it to them. Then when my car was finally completed, I requested to make my deductible payment and set up a drop off to my home. The rep who I spoke to said I needed to speak to my service advisor first. This made no sense as he had already texted me that my car was ready for pick up. But I waited for my advisor to call and when he called me, just like I guessed, he transferred me right back to the front office to make my payment and set up the drop off to my home. I informed the rep that I was not home so to please drop off my keys and final paper in the mailbox. She told me that would be no problem. When the driver arrived, he called me and asked if I can come out to sign the final paperwork. I told him that I already informed Caliber that I was not home. He said he would call the office and call me back. Well he never called back so I ended up calling him and he said he was on his way back to the shop with my car because I needed to be present to sign the final paperwork. I do have to say though that my service advisor Charles was great. He communicated with me on updates on my car and tried his best to get my car done quickly once work started. I just never felt 100% confident about the customer service that I received throughout the process at Caliber. I would not recommend and will not be a returning client. read more

My car got sandwiched but Brian and the guys over at Caliber helped me out through an already stressful time. Brian was patient with me through all my questions and was kind enough to offer me the last bit of retouch paint just in case anything happens here on. Thank you guys! read more

Caliber Collision - Body Shops Near Me - Irvine, California

I had taken my car here, expecting honest and trustworthy people to fix my car after a serious accident. Not only did the repair take over 6 months, but they constantly delayed the repair on my car throughout this entire process. If they were unwilling to work on my car they should have told me and I could have gone somewhere else instead of wasting 6 months. I asked to leave a review and they specifically did not send me the survey after my repair was completed. RJ (Richard Arriola) is not trustworthy and I would not recommend coming here and I will never bring my car back here again. They ended up charging me so much for this repair and I had to bring it back several times as I found several flaws, like the bumper was misaligned, chair had dirt all over it and damaged, tears/scratches (this was a brand new car btw), and more. With how much this costed me I expected them to at least give the car back fully repaired. I practically had to check the car myself and point out the obvious so they would fix it. With all of this, it was an absolute mess and terrible experience. I hope this makes things clear to avoid this location. read more

I came here for a minor collision I had. Collision happened on a Friday. Car was dropped off Monday and done by that Friday. I was honestly blown away by fast it was done. The service advisor Raul was constantly giving me updates on my car and super accommodating when it came time to pick up my car. The customer service I received from him and his manager Ernie both exceeded my expectations. I don't know much about cars but both put me at ease that my car was in good hands and it was! Neither one of them made me feel naive about not knowing much about cars and didn't make me feel stupid. It was a stressful situation having been in a collision but this I had nothing to stress about. Thank you again! read more

I got my car so fast! They called Hertz and drove me to get my rental too. It only took a week. Brand new bumper and headlights. I was very happy with everything. Throughout my repair Jose texted me and kept me up to date. Never needed an auto body shop before but accidents happen. I'm pleased and will recommend. read more

Caliber Collision - New Nissan bumper - Body Shops Near Me - Irvine, California

Took my BMW 750 with a white Matt color which is really hard to match They did a great job and on top of that Ernie Escobedo the general manager is a nice guy, very helpful and took care of us very well I give this facility a 5 stars read more

I have had all my cars that have been in an accident go to this location. They are the best. Recently, I had an accident with a coyote. I took my car into Caliber Collision and passed it on to RJ. RJ was extremely pleasant to deal with and honest. He also was very communicative. I love the text message feature to inform you of the progress of your car. It was very helpful. RJ is an asset to Caliber! He made my experience a 10! read more

Excellent experience, highly recommend! Repair was perfect and coordinating the service was incredibly easy.

Don't use these guys Three strikes I was a fool Warning: Always under bid Then u are stuck read more

Brought my car back so they could fix what they didn't do correctly the first time. Since it took longer, I was hopeful that it would finally be right. Especially after I speak with the rep on the phone and ask him to look at and make sure it's ok as I don't want to waste either of our time. Alas, I find the paint job subpar. At these specialty places, you'd think, since this is what they do, they'd do it right, all day long everyday. If it's not right, I'll call my insurance company and ask to take it elsewhere and just take my chances with another"specialty place" read more

Fantastic service! I am very happy with the results of my car after someone ran into me. Zdenko was absolutely amazing! Thank you!

The process was super easy with Zdenko, and Beatrice at the front desk was the best! Great experience

We had to get our CRV fixed due to damage from another driver and initially his insurance sent us to Prestige Auto Collision...was the worst experience as they kept our car for over a month before even getting parts..we called our insurance company AAA and they said they would put us with a very reputable company and sent us to Caliber Collision in Irvine. Wow what a difference!! Caliber was amazing along with star employee named Zdenko who kept us informed every step of the way. They ordered parts and THEN had us come in rather than make us be without a car for so many days. It was done very quickly within a week once the part was in. Highly recommend Caliber Collision along with the employee Zdenko read more

Excellent experience with caliber and receptionist Beatriz really helpful & nice & Richard hurtado did a good job on my car repair!!

My car needed a mirror replacement. Tony was my service advisor and he was great! He was patient in explaining the work behind the repair and was transparent about the costs. They had a quick turnaround on repairing my car and did a good job. read more

The best customer service in town! Overall, the team here was super-kind and super-friendly. I worked with Danielle, a very helpful and courteous individual. Her attention to detail and thoroughness allowed me to rest assured--knowing that my car was in good hands. Danielle's passion is shown in the work that she does and this translates positively to the customer. My car was repaired to pristine condition. Thanks again Danielle and the team for going up and beyond--making sure all of my issues were taken care of. Highly recommended, and will definitely come back, when I have to :) read more

My car had rear passenger tail light damage R.J. and Caliber got it done quickly and correctly. I would highly recommend them for auto repairs. Thanks guys. read more

I needed Collision Repair on my car. Zdenko Matijasevic was my Service Advisor at Caliber Collision. He was amazing. He always answered my phone calls and kept me informed all the time on when my car would be ready. Very thorough and I knew he would make sure everything was done properly. When I picked up my car he personally took extra time to explain everything to me and even called my Honda dealer to get the right code to set my radio up again for me. Five Star experience!! He went above and beyond! Thank you! I recommend Caliber Collision at 7 Oldfield! Also someone always answers the phone live. Jackie at the front desk was very helpful!' read more

I don't recommend this company very bad staff cheap work done. I want my money back or they should fix my car. no more excue read more

Okay I would like to remove my previous comment about someone expecting too much from a repair shop. You were right man. THIRD TIME is not the charm. This time I recommended Caliber collision to a friend of mine. She had the unfortunately luck of some jackhole dropping something off his truck on the freeway. Damn you LA!!! but anyways that's another story. Once again, Caliber was fast and called saying the car was ready faster than expected. When she received the car there was a very obvious scratch on the front of the bumper. "This is suppose to be a brand new painted bumper." -the words of the employee there. I saw the scratch easily without looking very hard. My friend was of course not happy at all. I was thinking to myself, does anyone even look at the cars before they drive it out front? Everyone seem very unprofessional. So the car was left to fix again. The tape/door guards on the back door were not installed right, so back to the shop again. Then my friend realized that the back window was scratch because it looked like something was place on it. My friends car is not some old car that took a lot of beatings, this is only a few years old and has perfect paint. So this time we had to speak with a manager to get a the window replaced covered by the shop of course. I could not believe that before speaking to the manager an employee said, "It's not a big deal. It's just a car". My friend you are in the wrong industry if that's how you feel about cars. I still think its hilarious that he tried to wipe off the bumper scratch and wind scratch using a finger and saliva. To make a very long story short.. it still has a few scratches on the back door, but at this point my friend gave up. She doesn't want to go through this endless cycle of fixing something, then having something else wrong. I really hope that she writes a letter to corporate or they read my review. VERY unprofessional. Let's summarize this up. This isn't even my car and I was pissed. I had to make about 3 or 4 trips to this shop to pick up or drop off my friend. This isn't counting the trips that Caliber took my friend to and from her house. Summary- speed and cheap equals not good. I rather take a long time have great quality. I'm ashamed that I recommend you to a friend. I hope no one decided to use caliber based on my last 3 star review. DO NOT GO THERE. DO NOT GO THERE. DO NOT GO THERE. *In a sassy finger snapping accent. * read more

Caliber Collision lived up to its motto of "Restoring the Rhythm of Your Life". I recently got rear-ended and initially went to Caliber because it was a location where State Farm adjusters inspect vehicles and write up the property damage estimate. The staff was friendly and efficient, answered all questions about the repair process over the phone (even after-hours through HQ in Texas), and sent emails to confirm appointments. After State Farm cut me a check for the repair, I had the option to take my car to any bodyshop, but due to the initial positive impression and since Caliber is a reputable chain, I chose Caliber to repair my vehicle. The process was smooth. I dropped off my vehicle with the service adviser Zdenko and he re-accessed the damage. Before I left him my car keys, he performed a walk-around of the vehicle with me and we discussed the body damages in detail. He left me with a damage estimate so I knew exactly which parts were going to be repaired, the labor time, and rate charged ($37.24/hr). The clerk arranged a rental car pickup for me at Enterprise so I was quickly put back in the driver's seat. 2 days later, the dents on my bumper cover were repainted and some lights were replaced. The paint color was matched perfectly. The staff also washed the exterior of the vehicle, vacuumed the interior, and waxed the tires before I came to pick up my car. I drove away satisfied. What I liked most about Caliber is that the staff calls frequently to update me on the repair status. The delivery date was as promised. They were dependable, detailed, and fast. read more

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Extremely impressed with the Customer Service here. Nicole helped insure our repairs went smooth and delivered our Mini Cooper more than 3 days ahead of schedule. We asked for parts to be replaced and Nicole made that happen with excellent communication. The car was immaculate when we received it back. I would definitely use this shop again if needed. Great Job and Thank Again!!! read more

I came in here on a Monday morning without an appointment, not knowing it is required because the one in Tustin helped me twice promptly even without an appointment. Lauren(?) was able to check out my car but I felt it was very unprofessional. She took a quick look at the scratches and said it's just a minor paint job and because the painting department is really backed up right now, we can bring it in on Wednesday and it will be ready by Friday. I don't believe the job is minor and can be done so quickly so I asked again and she confirmed. (I say unprofessional because the one in Tustin would take pictures and explain the damage & work to be done.) I brought back my car on Wednesday morning and Lauren(?) was out of the office so another guy helped me out. He said that it definitely won't be done by Friday, the soonest would be the following Tuesday. I explained that Lauren(?) said it would be done by Friday and he said that's impossible. I ended up getting my car fixed elsewhere because I can't trust my car with this shop after all the unprofessionalism. I definitely don't recommend this location, go to Caliber in Tustin if you can! read more

Repair- 5+. I can tell that they really did a great job on the painting, the body, etcetera etcetera- it almost looked new. Customer Service- 5+. The receptionist was very accommodating. She offered me snacks, water, soda, drinks. I asked for cookies, and she actually went inside to get some. Service Advisor- Brent. 4+ He kept me updated with every detail of the status of my car. Though, I would have preferred to be called at least twice a day during the duration of my service, regardless whether it's a bad news, good news, no news. So, I was actually expecting my car to be finished like at least Wednesday or Thursday. (13th or 14th day after) Monday (or Tuesday morning, not sure), I received a call that everything was done, except for the alignment. So i was amazed, because it turned out to be faster than I thought. (if that was the case...hang on)...I was advised on Tuesday, my car will be up for the alignment later part of the afternoon, if all is well, I can go there and pick it up...So, upon hearing the update, I was sooo excited that finally, after waiting for forever, the repair would be all set.. Of course, I received updates about the status of my car in between...I went to the rental center on that afternoon and about to return the car I've rented, and for some reason, I got no updates anymore as to how the status of my car was...I got anxious, I had this feeling that maybe, it didn't pass the alignment (as instructed by the shop, that if that was the case, then I had to wait another day or so, as they will do some adjustments. It turned out that to be the case. I felt so sorry, as I was given this hope that I could take my car that day...unfortunately that wasn't the case. I know when i burst, my emotions can't be controlled. I was so disappointed and frustrated. The next day, Wednesday-I've moved on. I got it. That was normal. So I had to let that day (Tuesday) pass and put everything into grave. I got a call that adjustments have been made and that my car is now up again for alignment.. So, I was like, Okay. Thursday, got a call that my car passed the alignment, and is now ready for pick up. So, I was like, okay. read more

Allstate recommended this place to me 1) Took 2 Months to repair my car 2) They take the car to other places to fix different parts of the Procedures 3) Just found out they took the Battery out and didn't put the plate or harness back in Called and of course the guy I dealt with wasn't there anymore Asked for a Manager to call me back and no call WILL NOT USE OR RECOMMEND THESE GUYS AGAIN Not sure what else they forgot read more

I had the best experience here at Caliber Collision, I was missing the towing cap on my bumper. I was able to purchase the cap at the dealership & was going to pay them to paint & install but I had second thought & changed my mind. I went to Caliber Collision in Irvine & was met by RJ who told me that he would take care of it for FREE! Really???? Couldn't believe but I agree to have it done & was told that it would take 3 days to a week depending on if & when they r using the same paint for other things......so I left. Got a call the next day from RJ & he told me it was DONE! Wow went to pick it up & he installed it for me, again did not want me to pay. So shout out to RJ & LOUIS for your kindness in taking care of me. Thank u read more

Thank you caliber collision for going that extra mile... And truly thankful for RJ. and the staff that did amazing job on my car. I will be a loyal, satisfied customer & will pass along my wonderful experience with them. I experienced an issue with a repair done initially here but caliber collision didn't have to fix it but they stepped up, showed their integrity and resolved my issue. As always, they put the customer first! Thanks RJ & the caliber collision team, Thank you for your understanding that things don't always work out perfect the first time but caliber collision will always make it right to make sure that the customer is happy & truly satisfied. Thank you read more

My Caliber agent was Raul. I am so impressed by his help & service! Most service agents are nothing like him. He was pleasant, soft spoken, well informed, always available, very professional, attentive to my concerns, and friendly. He is a gem & an excellent representative of Caliber! read more

Everyone here is super friendly and helpful! Kept me up to date on repairs to my hood, bumper and headlights on a BMW consistently and even delivered my vehicle one week ahead of estimated time. Incredibly impressed! read more

Fix and repaint perfectly! And the price is way cheaper than the car dealership. Fast and good. I got my car in two days. People there efficiency and friendly read more

It is a fraud company. Brought my I8 to replace engine splash shield. Paid $600 and found out that the shield was never replaced. The owner claimed that the technician made a mistake and replaced the wrong splash shield. Then he promised to replace the right part for free. Called him several times for part availability and the part was always not available from BMW. Tired of his lies and took the car to Irvine BWM. The part arrived the next day and the cost was $550, actually cheaper than charged by the crook company. read more