The One & Only Body Shop to use! Outstanding in every way. Excellent customer service and impeccable work performed, with the highest perfection and attention to detail. With a great turn around time and great value. "Ferdinand" went above and beyond!! read more

I've never been cussed out by a customer service manager but here we are. Ferdinand called me at 730 am about a safety issue possibly caused by their shop. I pointed out it was a little early, and then called me rude and hung up. I called him back and we began to argue only for him to literally call me a piece of shit before hanging up again. read more

Best body shop in all of OC! It has taken me a while to post a review, sorry staff!! I recently asked Tustin Acura where they recommend getting work done, and they directed me to Tustin Body Works. I took my car in and had Sandro inspect and let me know what work my car needed. He quoted me an amount, and did all the work with my insurance company. The reason I am so grateful for Sandro is because my insurance wanted the cheapest costs possible with using an aftermarket piece, but Sandro worked his magic and was able to get the part from the original manufacturer. I was involved in a minor accident and had to get some cosmetic work done, even though I had small cracks and scratches paint the technicians still had to take off and replace grill/emblem. The work took about 2 weeks which Sandro would call and walk me through the whole process. It looks as good as new!! Thank you Sandro!! read more

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This has to be one of the best, if not the best, body shop in Orange County. They make the process of getting your car repaired so easy. Fernando was so helpful and so knowledgeable and kept me apprised of when the car was going to be ready and how much it would be. I highly recommend it to anybody who needs bodywork on their car. They do a superb job. read more

This is the second car I turned in for minor body work and paint. I have to say, they could not have done a more perfect job! Specifically: They turned my car around in three days, the finish work looked like factory grade perfection, not a single swirl mark. Their pricing is lower than their competition, and they stuck to their estimate, in fact the final bill was $100 lower! Sandro has the best customer attitude, fun to talk with, and his staff is also top notch and cheerful. I'll NEVER go anywhere else! (Or maybe I'll improve my driving and I won't have to go anywhere!) read more

Tustin Body Works did a great job repairing my truck. Ferdinand did a great job inspecting and and getting the estimate to my insurance. He explained and took care of alot of the details for me. It made the process smooth and a lot less stressful. So grateful for him and Tustin Body Works. Mahalo read more

I brought my car to Tustin Body Works and Ferdinand really went above and beyond. He kept me updated, made everything super easy, and the car came out looking great. Definitely a place I'd go back to. read more

Sandro was amazing! Detailed estimates, professional customer service, and an accurate timeline provided from start to finish. Car repairs can be stressful, but here at Tustin Body Works, Sandro and the team were responsive and committed to providing a great experience, much appreciated. read more

I was recently a victim on a DUI hit & run. This shop was part of the insurance companies "approved" shops. As an approved shop, they guarantee the workman ship (I'm sure most shops do that anyways). The reviews on Yelp weren't that great, but the shop not too far from my job. I called them and scheduled an appointment for the estimate. When I arrived, the gentleman that greeted me was super nice and friendly. He introduced me an adjuster who would do the estimate. The adjuster wasn't as friendly and energetic as the first guy. He took several pictures and measurements of all the damage. The estimate was based off of the 2022 model as their system did not have the 2023 yet (its already July) They said I can leave it and they can start working on it that day. I called my insurance company to see if they were ok with me to get started on it (they were) and made arrangements for the rental car. I told the employee at the front desk that I would leave it that day for them to start working on it. My insurance company made arrangements with Hertz - the employee at the desk said that they normally call Enterprise as Hertz dont answer the phones. Well, today they did pick up and would be on the way to pick me up. During the repair process, I received 1 update from the repair shop (to let me know the estimate went up once they started working on the vehicle and saw the additional damages). Ok, no problem, I'm only paying my deductible. My insurance called me a couple weeks later to let me know that the car is estimated to be repaired on such date. The next business day, I called the shop to see if they can give me an approximate date so that I can request the day off to get this all taken care of. The adjuster and I went in circles about when I can pick it up - it was more complicated that it had to be. Long story short, I arranged to pick it up the next business day. When I arrived, the car was sitting up front - all dusty and dirty. I walked in and the receptionist was out that day, so they had to run the paperwork and payment themselves. The friendly guy that I met the first day helped me with payment. After that was all taken care of, the adjuster showed up and walked me out to the car to show me it was repaired. Told me to wait about a month before I applied any chemicals or did anything to the paint. I asked if it would be ok to apply my HOV decal. I wasn't given any details on what was replaced or repaired. If OEM parts were used. I've dealt with 1 other body shop (you can see it in my other reviews) and I was provided with updates frequently and on the day of the pick up, I was provided with details (yes, I know its all in the paperwork too). My car was returned to me cleaned and spotless (as it should be). This was just an Ok experience. read more

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thank you for helping me Rudy ! I appreciate your honesty and working with me. I am very happy with my experience.

What can I say? Kudos to the best repair shop, Tustin Body Works and the Sandro Mondragon (Customer Service Manager) who took care of my minor accident. As always, he is so detailed oriented, always wear a positive attitude and even supportive given what had happened to my car which eliminates some stress on my end. I mean, doesn't cut corners, explains the process and in essence, he does takes ownership of the challenge to repair the car and provides solutions! If you are looking for a great body shop, I strongly you folks to check this place off Bell and Redhill in Tustin CA. Ask for the "Dragon Man" (Sandro) and you will probably will have an AHA or WOW moment when you pick up your vehicles. You ROCK Sandro, gracias ! read more

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Make sure you have pictures and videos of literally everything working in your truck before they take it. to me they seemed shady and a little aggressive. read more

Brought my Honda HRV to Tustin Bodyworks for an insurance claim. Very satisfied with the experience. Ferdinand was great to work with and kept me updated as to the status. Repairs were completed within the expected timeframe and to my satisfaction. read more

Accidents happen, but it's worse when it is not one's fault. I was referred to this body shop by my insurance company, which worked out great because it is close to work and home. The best part was the exceptional service provided by Ferdinand. Being a female, it can be intimating going to any repair or body shop; However, Ferdinand was extremely helpful, informative, caring and best of all provided overall personalized exceptional service. He was very thorough with the process, provided compassionate, caring service and left my vehicle looking great. I certainly hope I don't have another unforeseen hit & run, but if I do or need any body related work done on my vehicle, I will definitely be going back to Tustin Body works and personally request for Ferdinand to assist me. read more

I have a 10 year old Acura RDX that had significant damage from someone backing into my car (front right panel and bumper). Tustin Body Works did an amazing job in repairing my vehicle. Ferdinand in particular, was honest, very communicative and extremely professional. They were able to blend the paint through the entire right side of my vehicle and it looks as good as when I bought it 10 years ago! I would highly recommend Ferdinand and Tustin Body Works. read more

I took my 2021 RAV4 to get a dinged door fixed. This is the second time I've had doors fixed. The first time was at a different shop. The work by both shops was great. No issues and very happy with the results with Tustin Body Works and the other shop. What set Tustin Body Works above the other shop is the customer service. Sandro and his team make me feel like they care for my satisfaction. Sandro communicated throughout the process. He also helped me fixed a broken lock on a different door. He sourced a more affordable option to a new lock. Thank you Sandro and Tustin Body Works. Hopefully I won't need your services again but if I do, I'll definitely work with you again. read more

Very thorough, detailed and quick. Excellent work. Worked well with my insurance. Highly recommend them.

Gonna make this a quick review but THANK YOU to the team at TBW for fixing up my vehicle in less than the quoted time. I was a sad victim of a parked hit and run and decided to handle it via insurance. I was recommended to this place and Colin took no time in handling the affairs and inspecting the vehicle. They were ready to do the repairs for me immediately but I wasn't ready to hand the keys over. I had no difficulty dropping the car off based off of my schedule and admittedly I gave them very little time to squeeze me into their schedule so I'm grateful for that. They have a partnership with the local Enterprise rental car shop so if you need to be picked up in order to get there, they'll schedule that for you. The weird part is that there are closer Enterprise locations but the one that does the pick up is the one off Edinger so just be mindful of that when making your reservation. My car was finished in 4 and a half days, where I was originally quoted one and a half weeks! Since I was out of town, they let me store the car until I was able to pick it up. Thankfully they're open until 5:30 PM and I received my car in no time. Since I dropped it off during covid, I was really excited to see that they had completely covered the driver's side with a plastic cover along with the wheel and the floor mat. Lastly, the warranty lasts for as long as you own the car. But after looking at the vehicle, I can definitely speak to its excellent craftsmanship. Thank you!!! (44/100--2020) read more

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This place was a god send. Following my past experience I had called Tustin Body Works and got Vanessa explained everything. She had my vehicle transferred over here. LET ME TELL YOU! This place not only fixed the bumper of my car and cleared my VSC and VSC OFF light on my dashboard. They went above and beyond and repaired my right view tail light and alignment!! They finished within a matter of a week. Carlos even considered my past experience and showed me repairs. They gave me my car back in better condition that I had it when I bought it! If you value your time and mental health especially after an accident for car repairs. Please come here. read more

Tustin Body Works - Body Shops Near Me - Tustin, California

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Make sure to take plenty of pictures of your car before you hand it over to them they will damage your vehicle then give you attitude because they didn't do their job right. read more

I really had a wonderful experience with this company. They are honest and direct and keep you posted on the progress of taking care of your car . They went above and beyond to make sure some of the chips of paint that were missing was taking care of and it was a thorough job and I really appreciate their efforts and I would highly recommend this business . read more

The people at the front desk and adjusters are so nice and awesome. But the mechanic is not an honest at all. He acts nice but very condescending. When it comes down to it, Aaron will do the most minimal work. I have brought my car here so many times for cosmetic damage never had any issues! I just took my car in for a service and they found so much more damage caused by the accident that this new mechanic missed! Please get the mechanic Collin back. He was an honest dude your quality of work here has gone down since you got this new mechanic. He did not check the car at all!!! Not coming back again! read more

Sandro is the best adviser. Very professional and accommodating. Repair came in lower then estimate. Amazing A++

Worst auto body repair in all orange county Had my truck for six weeks and couldn't even paint it there. Don't trust them with your vehicle. read more

Tustin Body Works - Watch what they charge you for. Had my truck for six weeks and said they fixed this dent. And they won't make it right. - Body Shops Near Me - Tustin, California

I have been to Tustin Body Works quite a few times and they are amazing to work with. I initially found them 10+ years ago when our insurance company provided them as a option to get repairs for a previous accident. They did an amazing job with a complicated, pearl white paint blend and I have been coming back to them ever since. Sandro has been spot on with quoting, pricing, and timelines and the crew in the shop does great work. Fast forward to today and 3 or 4 cars later, I have another pearl white car that has really bad peeling/flaking on the top roof rails due to faulty dealer primer. Sandro at Tustin Body Works to the rescue again...amazing job. Could not recommend more highly. read more

Aaron is amazing he took such good care of my car very personal and informative no bs. The tech had done a great job. Definitely will recommend this business to anyone that needs body work done. Thanks again good people!! read more

After they fixed my car, they left the bad smell like dog food inside my car. They are not responsible to clean it. So bad, never come back.

This review is a little overdue. I got my car fixed here in January/February of 2018 after being in a car accident and having my passenger side rear quarter panel and light destroyed. I was told by my insurance to bring it here and I wasn't too happy with the end results. The paint didn't match. It looked very dull (my car is cobalt blue). Additionally, I used to have a grey towel across the rear seat to protect the seat from damage, spills, etc and when I got my car back, there was a Burnt hole in the rear seat. I do not spoke, I don't let anyone else in my car who smokes and I'm very specific about keeping a clean car so this damage was caused while at the shop. Additionally, whoever moved my seat while at the shop, failed to fix the carpet they messed up. I was pretty upset about my car but I was going through training at work and could not afford to lose my only means of transportation AGAIN for the next few weeks so It was never fixed. If you need your car fixed, check out other places. read more

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I worked with Sandro and his team for the repair/body work of my car. He was very knowledgeable and thorough in explaining the process. Everyone was friendly but most important ... the car came out brand new. The attention to detail, the cleanliness and overall bodywork was amazing. It looks like when I drove it off the lot. I was very happy with the entire time and their handling of my car. I highly recommend them - they were again, fast/efficient and kept me in the loop of the process. The pricing was reasonable and they provided quality work. I highly recommend this team! read more

Helpful and friendly Karen offered to carry a box of my belongings from my car, which is totaled from an accident, to the office and to my friend's car. I was injured from the accident and it's wonderful to see someone initiate their helpful hands. She had all the paperwork ready for me to sign and explained what I was signing. Then, she put my copies into an envelope neatly and placed in my bag for me. Little gestures show great customer service and I appreciate it all! The engineer, Aaron, who was assigned to work on my car was quick! He called me the very next day of his determination and he will write the report to my insurance adjuster. He told me it will take 2-3 business days for them to get back to me. Again, without me asking, he told me what I needed and wanted to know. If this isn't a great customer service, what is? Thank you team at Tustin Body Works! read more

If you want an auto body shop that will offer you good customer service, be efficient and go above and beyond; I would recommend this place. I had a hit and run occur to my car a few weeks ago. Luckily the damage wasn't too severe. My insurance gave me 4 options for body shops and after looking at all the Yelp reviews on each place, this body shop seemed like the best one. I'm so glad I chose this place. I took it in on a Tuesday morning with Sandro helping me. He called me a few hours later, giving me the timeframe for when I could expect this to be done, which was the following Tuesday. They gave me a call on Friday afternoon and said I could pick it up that day before they close; 2 days earlier than expected not including the weekend! They were able to order all new parts from the dealer and get it done fast. My car was gorgeous and Sandro even touched up some scratches for me free of charge. If I ever need work done again, I will come back and I will be telling my co-workers and friends about this place. I highly recommend! read more

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I have had the B E S T experience at Tustin Body Works. Not only are they flexible, communicative and caring; but they seriously did an outstanding job on my repairs!! My car is literally like brand new. And smells like a new car too! I am so happy with their service and commitment. Couldn't recommend them more! read more

Excellent service, I highly recommend! My Ford Fusion's rear passenger door was badly dented & scratched as well as the surrounding door frame. A friend recommended Tustin Body Works and I'm extremely glad she did. When I stopped in for an estimate, the GM Ray quickly provided me with a quote & was very thorough breaking down & explaining the costs, which I found much more reasonable compared to quotes from other shops. I dropped my car off the next day & was pleased when Ray contacted me later that day already providing an update on my car. Communication exceeded my expectations during the whole process! My car was ready before the quoted completion date. The replaced door looked like new and the paint job matched perfectly! I was a little concerned there would be scratches on my tint from removing and replacing the windows, but I didn't find a single mark! The guys also did a very detailed job washing and vacuuming my car which I wasn't expecting. I couldn't be more satisfied! Thank you Ray & team for your professionalism, superb customer service and quality of work! read more

Tustin Body Works - Before - Body Shops Near Me - Tustin, California

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I cannot yet speak to the quality of their work as I came for an estimate. But the workers all wear their masks on their chins so I wouldn't let any of them in my car. read more

Friendly, fast, excellent, service. I truly believe that Tustin Body Works really surprised me when more and thorough, detail work was done without me mentioning what I was thinking. Recommending Tustin Body Works is very easy and safe for me to say. read more

Good job to Koby Citizen and his team at Tustin Body Works. I was very satisfied with the outcome. Thank you!

When it comes to writing this review, I am pretty much speechless at how awful my experience with Tustin Body Works was. I believed that they would be a good company to work with since they are contracted with Mercury insurance, boy was I wrong. I was in an auto accident and had side/front end damage to my 2013 Explorer. When I took my car in, I was greeted by Chris, let me make this clear that Chris was WONDERFUL it was everything else that was horrible. My car was at this body shop for about 9 days, when it was ready I went down to inspect my car, it was very clear that the hood was not aligned with the fender, this was very visible. If they would have taken some time to walk it over before I arrived they would have seen this. I then waited while they corrected this issue. Not more than 10 minutes after I leave the body shop I am driving down the freeway 75mph, hear a very loud popping sound coming from my SUV. I pull over on the side of the freeway to realize that the side panel of the car/window (about a 3.5 foot long metal piece) just flew off my car. This is a HUGE mistake to whoever installed this "new" piece and a huge liability to the company as this could have caused an accident and damaged another car. This is unbelievable as you don't expect that pieces will be flying off your car after it was done getting repaired. In complete shock the next day I took it straight back to the body shop where they were completely speechless about their carelessness and the lack in the quality of their work. Never once did I get a phone call from a manager apologizing. This was extremely inconvenient as then I was late to work, had to get a rental car etc. I would never have trust in this company to fix my car again, they obviously don't care about the work that is performed and just want to get their money and get the cars out of there as quickly as possible. Oh, I forgot to mention that they "test" drove my car on the freeway the second time to make sure no parts came loose. This shouldn't have to be done if they had faith in the work performed. Not only did they "test" drive it, they went 31 miles and left my gas tank on empty with the gas light on. If this isn't a demonstration on how this company performs business I don't know what is. I am thankful for Mercury for understanding and letting me take my car to the ford dealership to double check the work that was performed by Tustin Body Works. A sincere apology and some gas would have been the least this company could have done. read more

Tustin Body Works - Body Shops Near Me - Tustin, California

Excellent service, Amazing job, and good communication. LUIS MONTALVA is a nice person and with a good attitude, I recommend to everybody. 5 stars for you guys!! read more

I'm really unfortunate when it comes to cars.....so, after my fairly new MDX got hit by an airborne object on the FWY, the dealership sent me to Tustin Body works. From the first phone call, to the last....staff and repair executed were the best. Karen, the front office coordinator was just simply amazing, I mean within hours my car was checked in, rental was ordered and I was on my way. Service was rendered within days, repairs flawless, experience superb!!!! The whole staff was amazing, communication was top notch.....this shop is a Mercury insurance contracted business, so it was even better for me as a Mercury client. Thank you guys for an awesome experience!!!! read more

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Great job done on my car. Sandro made a detailed verification of the damage and ordered the needed parts in advance. The car went to the shop on Monday and was ready by Thursday. The service is professional courteous and friendly. read more