This review is definitely overdue, but I had to make sure to share my experience with Bodycraft Collision Center. I've taken my car (a 2019 Mazda 3) to Bodycraft on multiple occasions (first at their other/old location across the Tustin Auto Center and most recently at their location right next to the Tustin Mazda dealership) for repairs ranging from major to minor. They've done a great job every time. More importantly, the service is EXCELLENT. Jon Perez is literally the best of the best. He's so easy to work with and really looks out for his customers. I have complete confidence that I'm always getting a fair deal, and while I really hope I don't have to use their services again moving forward, if I ever am in need of a repair I will absolutely be going to see Jon at Bodycraft. Highly, highly recommend to anyone in need of a repair! read more

I brought in my car for repair after a minor fender bender with a parked bike. They delivered exactly like they promised on price, timelines and service. They provided competitive pricing and appreciated the text updates. I would definitely recommend them to others and use them in the future! read more

Bodycraft Collision Center - Bumper damage - Body Shops Near Me - Tustin, California

This spot came recommended to me from Tustin Toyota, so I'm surprised and my experience. I was scheduled for a Monday to drop my vehicle off for repair repairs, believing that that Time works for the company to be able to start working on my vehicle. I only had this vehicle so to be without it I let them know was kind of an issue so I was hoping for a quick turn on process. After my vehicle sat with them for nearly 4 days I found out that they had done nothing except assessed the damage. I also had to request updates from them or I didn't hear anything. They submitted multiple claims to my insurance told me they couldn't work on my car until they were approved. The next week work on my car started it needed a fender replaced, and the collision center received three ones that were unusable before getting the fourth one. At this point, my truck was still not even near completion nearly 2 weeks after dropping it off at an appointment that they provided me with.. nearly 3 weeks after dropping my truck off with them. I was told it's ready to pick up and I had a friend collected due to my work hours and their business hours. After having my truck home for a day, I realize something was wrong. One of the main issues was the passenger side front door and now it sounded like it came off of a tin can sounded completely different than the other three doors on the vehicle. I sent them videos, they claimed that they didn't know the sound of my door because they didn't drive it all the time and it was an issue of them not putting enough material in the door to make it match the sound of any other door on the vehicle. Luckily I was able to have them come to my work pick up the vehicle fix it and bring it back to me.. Maybe my expectations are high , but nothing about this experience was what I expected. The communication was very bad. I wasn't told anything until I asked about it, the timeframe for work to be completed was horribly slow granted some of that may have been out of their control, and then the best part they returned my vehicle to me and it wasn't completed properly after nearly three weeks on being without my only vehicle. Sadly, I would not recommend this company to anybody who does not have the patience or time to let them go as slow as they do or let them take away. What might be your only vehicle for weeks on end depending on the work needed . read more

2nd visit - both were excellent experiences. Dale worked on my minivan on both occasions, once for back tailgate replacement and now for side mirror repair. In both cases, Dale was professional, explained the damage clearly, and offered excellent solutions. But for the mirror, when I had received quotes to replace the entire assembly, Dale suggested just to replace the mirror that saved me over $1000. Dale and Bodycraft are honest, friendly folks that are experienced and do professional work. Great vibes from this place. I plan to recommend them to others. read more

This review isn't for services provided but the customer service when calling. I was recently in an MVA and recommended bodycraft by Tustin Hyundai. I spoke with an extremely helpful and knowledgeable lady named Jane who let me know that unfortunately because of their upcoming move, they would not be able to get to my vehicle in a timely manner but gave me outstanding information and knowledge that will help me narrow down a body shop. I hope to not require body work in the future but will definitely reach out to them if needed. Thank you again Jane! read more

Body craft did a beautiful job on my bumper! I was rear ended in May, and chose Bodycraft to do the work, through my insurance. They were professional, (keeping my in the loop) personal, and knowledgeable right from the start. Upon picking up my Lexus RX 350, I was so impressed with the job they did... was worried about the paint, as Lexus doesn't give their paint, and they had to use the codes given, to match.... What a beautiful job!! I would recommend them for any job, after this!! read more

Must see John . He is absolutely 5 star Amazing in diagnosis n cost effective minded , doing immediate service generously with his time energy n parts and with Great cheerful attitude . I have never met someone in the car fixing business ever like John or this business Long time Receptionist Jane is warm helpful and Efficient to get me help right away , saving me time . read more

1st time I had a car accident, I brought my car here at this shop, they fixed it and everything was ok. But 2nd accident coming here was horrible experience. I brought my car to fix minor scratches around the passenger side of the car. The bodyshop kept my car over 3 weeks to repair, and I had a rental car on the day I dropped off the car. I had message them every time to find out whats the status of the repair. The associates were very rude to me in response and kept delaying the work longer and longer. They charged more than what was estimated originally from my auto insurance. And I was told to pick up the car today by the end of the day. Around 4:30 the associate from Bodycraft calls me to pick up the car. And they are closing the office by 5:00PM. Can you believe that? I had to rush all the way from Newport beach to make it before 5:00 to pick up my car. I called and told them it was impossible to make it by 5:00pm. So they waited 15 more mintues for me to arrive and pick up the vehicle. They billed my insurance $2444.38 and charged me $2217.92 ontop of my insurance bill which the total came out $4662.30. I don't know what I did to these people, why were they rude to me and kept delaying to fix my car. I would never ever return back to this place again, and will tell everyone else. And I will complain to Bureau of Automotive for sure. read more

From beginning to end, Carla, Jon, and their team made my experience a great one! Carla was very knowledgeable and helpful when helping me with some insurance issues that I was having when I first contacted Bodycraft. Accidents are a headache, but I felt this team made the situation so much better. They are helpful, efficient, and professional! They communicated the repair progress and made sure I was in the loop the entire time. My car looked amazing when I picked it up--it was a definite upgrade. I didn't expect my car to look so nice! I was so pleasantly surprised. The costs were reasonable as well. I would highly recommend Bodycraft! Thank you so much to Carla, Jayne, Jon, and their entire team. :) read more

No Walk-Ins Allowed, Ever! It's not in their policy!  *NOT POLITE OR PROFESSIONAL* I walked-in on Monday morning, and before I even got to the counter, I was "schooled" by a receptionist who said "Do you have an appointment? WE DON'T DO WALK-INS !!" This was yelled in front of two other employees, another receptionist and a technician. Incidentally, there were no customers in the waiting room or in the parking lot.  I have had two estimates done as a walk-in there in the past eight years and I understand that post-COVID, policies can change. However, informing the customer of policy changes must be explained and not loudly proclaimed.  I think that these employees need a script to follow for customers entering their door that they don't recognize. I would politely request that the management would have them say something like this: "Hello, welcome to BodyCraft, thank you for considering us for your repair. I am sorry, but we no longer perform walk-in estimates, but I would be happy to schedule you now for our next available appointment." {By the way, Body Shops that are not in the auto center usually allow walk-ins.} read more

Our beautiful Mazda CX-9 was recently brought here after being recommended by the Mazda Tustin dealership to have repairs made from debris on the freeway hitting the vehicle. I can't say enough about how wonderful the team has been since dropping off the car to picking it up today. They were quick (as quick as can be with insurance), and made our car feel brand new. Thank you to Carla and Jon! While I hope to not need a Body repair shop again, if I ever do, I know I would come back here. read more

I would highly recommend this shop. Jon, Carla and Jane are great. I was kept informed during the repair process. My car looks brand new, and I am so grateful. They handled all the details with my insurance and made the process easy. Thank you! read more

I do not recommend leaving your car with this shop. I dropped it off for two body repairs. Originally told "3 days", then Dale told me he must have misunderstood what I was asking and it would be "8 days", then I got a message on the 10th that it should be ready by the 17th (pending - meaning estimate), then on the 11th got a message saying it was on track for the 17th. Then another text on the 15th saying its nearing completion. I called Dale on the 16th and asked if it would be ready, to which he told me they were having issues with their suppliers on getting the door. I asked him to call me on the 17th if it would not be ready so I could work out the rental car. He didn't bother to call me but instead sent another text on the 17th saying the estimated completion date is now the 24th. On the 19th a text saying its still on target for the 24th. On the 22nd Dale messaged me that the parts did not come in and now they the new ETA is Friday the 26th. On the 25th I got a message it was in paint and they would let me know by noon on the 26th if it would be ready today. Noon came and went with no call. So I called them. Dale wants to blame his suppliers and says its not his fault but now its painted and they will need it until Monday or Tuesday as they need to buff and put it back together. This is unreasonable. Its is costing a fortune in rental fees and Dale does not accept responsibility. I do not recommend this shop. I also complained to All State as they are a recommended shop. read more

I want to express my complete satisfaction with the repair work done on my 2024 Hyundai Kona. The delay expressed in the completion of the job was caused by the fact that my vehicle is new, and parts had to be ordered from the main supplier in the USA. It has never been my purpose to cast doubts on the Bodycraft expediency on the repair performance. On the contrary, Jony went out of his way to help me on using my vehicle while waiting for the parts to arrive, and kept me informed on a daily basis as to the status of the parts order. Once the parts arrived , I was able to turn my car in for the repair, having had the use of the vehicle for three weeks, without the use of a rental vehicle, which was not included in my insurance contract. I am greatly indebted to Jony for having been such a help in my time of need. read more

Mauro Hernandez is straight to business and ethical. He immediately made us feel like he was family and he treated our car as if it was his own. We were referred to BodyCraft by Tustin Toyota and now we know why! It's hard to find good people you can trust and with how expensive things are today it's a relief to find someone who breaks everything down for you. We will be referring all of our friends and family here to see Mauro. read more

I was rear ended, and the back end of my car need to be replaced. Due to supply chain issues parts took a little while. Luckily my car was drivable so I waited until the parts were ready. Body craft was able to keep me a bridge of updates, and when the parts were in, they completed the repairs quickly and efficiently . They even detailed the vehicle after it was completed. They were also about four days earlier than their projected date to have my car completed. It came back looking better than it did when it went in and I really appreciate all of their help. I can't recommend them enough. read more

I had a minor fender bender that I needed to bring to the shop for repairs. Both receptionists Carla and Jane were very helpful and responsive for all my questions I had concerning my car and called me every few days to give me an update on my vehicle. Mauro was the auto repairman that was working on my vehicle and he was also very kind, friendly and extremely helpful in getting my car repaired and also explaining to me what the damages were and how it's fixed. Even during this time - where parts are back ordered and difficult to get in - Bodycraft worked hard for me in getting all my parts and doing a flawless repair job as quickly and as efficient as possible. I would recommend Bodycraft Collision Center for anyone who needed repairs for their vehicle. read more

Went for an estimate and John took a look at my vehicle. Said I'd get the estimate next day... a week went by. Nothing. Had to call to get status. Estimate wasn't even written. If you're not interested in the business, don't waste the patron's time. read more

Jon Perez made my experience great! He has great customer service skills, does a good job explaining everything, and did an amazing job on my car. Thank you Jon! read more

They worked with my insurance and helped me out. Made it very easy and it came out perfect.

I got a new bumper from Bodycraft in Tustin after my bumper was highly damaged from an object that flew towards me on the highway (I couldn't avoid it due to the cars around me). I had never worked with my insurance in getting my car fixed. Jayne, Carla, and Jon helped me understand what I needed to do to get answers from my insurance and they kept me updated the entire time via text. It took a while because they needed to get approvals for all of the different parts that were required as there was additional damage to the car from the bumper incident. If you'll be going through insurance, you should definitely make sure you add in some buffer of time because it just takes time for insurance to send approvals and then, of course, it takes time for the Bodycraft team to actually do the work. They got a brand new bumper and color-matched it perfectly to my 5-year-old car. The team was very easy to work with, the work they did was excellent, and I would recommend Bodycraft in Tustin to anyone who needs auto body repair for their vehicle. read more

These guys are the best ever and Mauro is the best man here. They are honest and here to help. Their analysis of the issue is spot on and can perform the best job in town. They are out there to help and will NOT rip us off. Mauro was able to diagnose the situation and get me a fix in one day, and was cheaper by 80% than any one else. This was due to them charging me the actual damage repair cost and not out there to make a fast buck. I cannot recommend people enough to come here if any unfortunate event happens. This can be one good thing out of a bad situation. read more

Amazing work and very honest. Thank you, Mauro! Went to several other body shops and all gave me crazy estimates. Mauro did the job. Highly recommend him. read more

Ask for Dale and he will have you taken care of. Dale is the man.. Great customer service by the team and himself. I'll be back

I just want to thank the team at Bodycraft, especially Dale Jansson and the receptionist, they were fantastic, they followed up with the insurance company, they were able to get the right replacement parts and my Toyota Avalon looks like a brand new car, super happy with these guys and highly recommend their service! read more

I have been a car owner for 64 years. I am very knowledgeable on how to maintain my vehicle. I have had body work done at Bodycraft in Tustin, CA on two different occasions. They did an outstanding repair on both times. The office staff, estimator and repair technicians are very professional, knowledgeable and helpful. I highly recommend asking for Mauro Hernandez, estimator, who did both of my body repairs. He is outstanding. Bodycraft is number one in body repair. Al read more

DO NOT USE THIS PLACE! I took my car there after a horrible accident, they estimated is would be 3-4 weeks they had it for over 2 months. I never received updates unless I called. Mauro was the worst, he was so rude! He lied to me every time I called. Once they finally released my car I had to take it back a few days later to repair something they had not repaired correctly. Please do not use this place! read more

Jon here is awesome! He fixed my Toyota sienna's front bumper and fog light problem quickly and professionally. Jon is very nice and provided quality and professional service. I definitely and strongly recommend coming here! read more

Superior service from day one! Mauro and Jayne were excellent. If I hadn't seen their shop so full of cars, I would have thought I was the only customer. They were very friendly and gave such attention to each patron of their business. They knew exactly who I was, what car I owned, and all other details about my account without hesitation. Just like promised, they called every couple of days to give me an update on my car's repair progress. I had some suspension and body damage to the rear of my car, but when all finished, my car looks and rides like new again! They topped it off by completely washing the car inside and out. Bodycraft Collison made the repair process as painless as possible. Kudos to Jayne and Mauro! Bodycraft Collison Center of Tustin was a great choice!! read more

WOW - this place is amazing! I dropped my car off this morning for repair of the bumper. They estimated 2 days to fix it! I got a rental car and was on my way! Drop off was way easy! Mauro even helped me unload my car into the rental car - moving kids car seats and all! Then to my surprise - 2 days turned into 4 hours! My car was done already!!! And when I arrived to pick it up - Mauro even helped me reload all my stuff back again! And - a bonus.....he had the car washed and vacuumed! I am beyond satisfied with the service I received at Bodycraft! The ladies at the front desk were great and Mauro was amazing!!! Thanks for everything! I hope I am not in another car accident - but if I am (knock wood) I will ONLY bring it back to Bodycraft! Highly recommend! Ask for Mauro! read more

I found this company on Google. John Silvestri helped me and was a pleasure to work with. I got a reasonable quote and shopped around and no other company could beat it. I highly recommend this company. (I didn't get my car fixed her because I ended up selling it at CarMax hence why I gave it a 4 star and not a 5 star) read more

I was recommended to Bodycraft by a coworker of mine, and I could not be happier with the results! They were able to fit me into their schedule in less than a week, and the repair was done within 2 days! It was great that a rental car company was next door, i was able to walk over to pick up my rental (all this scheduled through state farm) The front desk staff & the mechanic knew my name after only being there once, and were kind and helpful, but most importantly - FAST! Thanks guys! read more

Called this morning, scheduled an appointment for a (free) estimate later today. Got there at appointment time (3pm), filled out a brief info sheet, and literally within a couple of minutes someone was looking at my car. That someone was John. My car problem was a front bumper that had slightly come off my Scion TC 2015, as months earlier I'd run up on a high curb. Completely drivable, but I just hated the look. After checking out the front of the car, John told me that to completely fix the issue I'd need a new bumper, around $600-800. We talked for a bit about options, and he said they could get my current bumper in decent condition -- basically screwed back in, and with some interior glue in places -- but that it might be only a temporary fix: at some point down the road, it could come off again. But, *he* said, why not try the quick fix out first? I agreed. He called up one of his techs, who said he'd see what he could do and then took the car to the back. 20 minutes later, I was driving off with the bumper fully attached, looking perfect -- and paying zero. *No charge.* Given the general culture of auto service/repair shops, i.e. that it's almost accepted to charge customers for anything and everything one can get away with, I left Bodycraft with such a positive feel for the shop and for John. I hope this helps others when looking for a body shop. Cheers, Jesse read more

Bodycraft of Tustin, staff are absolutely amazing! Not only did they fix my car but they were super helpful with the odd situation. The support team when asked to deal with an one off request, responded with the same concern that one would expects. The detail with work orders, bid change- up issues, coordinating both with my claim adjuster and myself, was the very best of customer service. My wife and I both thank you. read more

Bodycraft Collision Center - D. B. Ginther Retired Vet - Body Shops Near Me - Tustin, California

The people here at BodyCraft Collision really understand the needs of their customers, and provide exemplary service to help them get back on the road in the shortest amount of time. John and Jayne are absolutely AMAZING! I was rear-ended in my new car, and brought it over to BodyCraft Collision day of. John and Jayne walked me through the process every step of the way--from which insurance to go through to when and where to get a rental car. Repairs were supposed to take 8 days, but John managed to finish in 5 (and delivered it washed, shined, and in brand new condition)!! Jayne stayed in contact with me every other day (even when i was on vacation) to update me and work out a pick-up time. Basically, the short and sweet: *Very professional *Understanding of customer needs *Will refer you to rental services *Directly contacts insurance for you *Exemplary service No Cons about this place!!! read more

I highly recommend the Bodycraft Collision Center to have your vehicle repaired. The customer service is wonderful and the staff are professional, helpful and very considerate. Mark was extremely helpful in walking me through my repairs. The estimate was painless and the actual repairs to my vehicle... amazing!!!! I am very pleased with how my Camry turned out. It looks brand new!!! If you want your vehicle repaired in an efficient and professional manner and interact with a staff that is the epitome of excellent customer service, then I highly recommend that you take your vehicle to Bodycraft Collision Center in Tustin!!! read more

My beautiful 2011 black Mustang took a dent while undergoing a recall repair at a local dealership. Bodycraft made it look like it never happened. It took a little longer than they promised but I would rather have them keep it an extra couple of days to make sure the job was done right. They are consistent and the work is high quality read more

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I had some damage to my Cadillac ATS that required replacement of the front bumper, left front fender and I had some seriously bad curb rash on my left front wheel. I decided not to use my insurance and pay cash so I was attentive to pricing and process. The fabulous and fun Mauro was my estimator and point of contact for details. He was totally honest and clear about the options and how they would affect pricing. Such as: they could fix the front bumper if I wanted to save money instead of replacing it, they could refurbish the wheel or buy a new one, they could fix or replace the fender etcetera. I ended up wanting a new bumper, fender and wheel. He said cool and gave me a great price. They could not find a new wheel in a reasonable timeframe so he had an outside company come in and take it to their shop for refurbishment. Astonishingly these guys refurbished my wheel to look brand new. I was amazed, never thought that wheel could be fixed. This is a professional, clean place where you don't get the feeling that you are just a wallet like so many others. It's in Tustin Ranch in the Tustin Ranch Auto Mall only mile from my house so super convenient for me. My car looked fantastic and the price was very reasonable. Get your work done here with confidence. read more

I have not had to use Bodycraft for any "major" repairs, but they have been readily available, friendly, and of great assistance for my needs and those of my friends that I have referred here. I have dealt with other Collision Centers in the past on the vehicles of my youth, and had very negative experiences with salvaged parts being used, failure to guarantee or even "look" at warranty work, etc. Everyone at Bodycraft is friendly and has the "hook ups" to make things happen (referrals for mobile dent repair companies and mobile glass repair, easy access to rentals, etc). Great service. Not the cheapest around and not the most expensive, but they are fair. You definitely get the most for your buck here. read more

I got rear ended. it was a sad sad day. BUT Bodycraft Collision Center made the whole experience bearable! The staff working there really went out of their way to make sure that I remembered everything out of my car (garage opener, bluetooth, access key?) and would have totally helped me move stuff to my car if I had wanted it (i had actually been prepared the night before and moved the many pairs of shoes into my apartment) They were also really helpful in estimating how long it would take for my car to be done, and also gave me a great recommendation on what day to bring in my car to minimize the amount of time i'd be carless. Bonus: they washed, waxed, and vaccumed my car when i got it back! read more