Long story short: You will not find any place better than Greensky in OC. I will definitely go back and will happily recommend all my friends and family.
The passenger side of my vehicle was hit by another car in a parking lot and became extremely scratched and dented. I noticed right after I parked in my garage (since it was dark at 7PM). The car was leased and had to be returned by the end of this month. I was originally looking to pay out of pocket, because I didn't want my premium to rise and I didn't understand my insurance benefits very well.
However, the owner, Sky, patiently explained every single piece of my collision coverage policy with me (what it means, what it covers, what out of pocket vs. through insurance cost would be, etc.) and helped me to determine that going through insurance would be more beneficial.
He was absolutely right!
After I opened the claim with my insurance, he took care of everything else, including the inspection with my insurance company. This repair was THE MOST stress-free process that I have ever completed.
Sky even made some recommendations for my new insurance policy that will maximize my benefits and ensure that I will save a lot of money in the long run.
Prior to Greensky, I had received quotes from a few other body shops in the area. As a girl, they made me feel that I wouldn't know the difference between buffing a scratch or repairing a dented door. They rushed through the explanation and were dismissive of my questions.
Unlike them, Sky was not condescending or belittling. He didn't make me feel stupid for having questions or not understanding how certain repairs work.
During the initial consult, he got me an estimate of the total costs to repair.
After, he took me outside to my car and showed me every single part that had to be removed, painted, or replaced that corresponded to the estimate.
He patiently explained what to look for, what the differences were, and the alternatives that would decrease/ increase the price (respective to the quality of the repair, since he knew it was a lease).
A few days after I dropped my car off, he sent me some photos and called me to let me know that there were some scratches on the bumper. Sky knew that the lease would be returned and wanted to see if I was aware of them. I knew that there were some scratches, but I wasn't aware of the extent of the scratches until he showed me them from a different angle. He gave me a very fair (and accurate) estimate over the phone.
I'm extremely appreciative that he let me know and offered to repair those as well! It would have cost me a fortune at the dealership otherwise.
My car was fixed in ~2 weeks and looked brand new. Sky also showed me some tire rim scratches that might get charged during the vehicle inspection and provided estimates of how much they usually charge. Since they're a brand specific rim, he explained that paying those fees would be cheaper than doing the repairs through him (again, after returning the lease, it's accurate and true). Sky also provided a complimentary service by removing some other scratches on my car.
It was extremely kind of him to ensure that I am aware of everything and would not get blindsided later. I'm also extremely grateful that throughout the entire process, he never tried to "up-charge" or "up-sell" me; he was invested in providing fantastic service and being of genuine help. Sky even sanitized my car keys for me when he returned them :)
Overall:
- Fantastic customer service; Sky really goes above and beyond to make sure he's thorough, communicative, and helpful
- The building is extremely clean (everything is sanitized regularly & it doesn't smell like most auto body shops do)
- Very fair/ some of the best prices in Orange County (NO "up-charging"/ "over-selling" repairs that are not necessary)
- Repairs are amazing quality read more