1. Signature Autobody

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Orange, CA

Signature Autobody

4.8 (195 reviews)
Closed • Closed

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Response time

2 hours

Response rate

100%

Services - Signature Autobody

Bumper repair

Collision repair

Dent removal

Signature Autobody Photos

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Recommended Reviews - Signature Autobody

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Reviews With Photos

Bubbling/flaking paint and clearcoat on rear bumper.
Jeannie K.

Recently as I was checking my tire air pressure one morning, I noticed the paint/clearcoat was flaking from the inner edge of the rear bumper, facing the rear tire on the passenger's side. The bumper was repainted by Signature Autobody in summer of '21. Upon closer examination, there was noticeable bubbling coming from underneath the paint. Strangely enough, this was only happening on that one side. The same area on the driver's side was normal. No bubbling/flaking at all. Contacted Signature and sent pictures via email. Allen responded and said this was "normal wear and tear" from driving and rock chips and there's nothing wrong with the paint work. Really dude?! Does this guy try to gaslight/BS every customer like this? When asked why the other side doesn't exhibit similar peeling, or why the front bumper which has rock chips doesn't peel or bubble he had no answers. Realizing that Allen is only there to answer phones and lie to customers, I asked him to forward the pictures to the owner Lawrence. The following day, Lawrence sends me an email stating he agrees with Allen's assessment and that this is normal damage from rock chips and that they've seen this on their customers' vehicles before. He offers to speak over the phone regarding the matter. My husband called him back and the conversation did not go well. Lawrence's tone is immediately defensive and condescending. Lawrence called us "bad customers" since apparently he doesn't like negative feedback and sarcastically offered a free car wash as a remedy for the peeling clearcoat. Keep in mind, we did not even ask him/them for anything; We just wanted to know why this was happening to the paint, which they provided no answers for. I'm certain they knew that the bubbling and peeling finish is due to poor QC, but they refuse to take accountability. Signature Autobody obviously doesn't stand behind their work and once they have your money, they'll tell you to go pound sand. The owner's rude, dismissive, and condescending attitude (after he's already been paid) makes it clear that he cares only about profit. Quality of work, customer service and integrity mean nothing to him. I ended up taking my car to the local Lexus collision center and they looked at the bubbling and flaking paint on the rear bumper and concluded it was from improper prep when the paint job was originally done. The bumper wasn't sanded properly in that area, which caused poor paint adhesion, leading to durability issues. The rock impacts from driving accelerated the wear in that area, but the root cause is poor workmanship by the shop that did the paint job. Signature Autobody flat out refuses to bear any responsibility, and they've already stated they don't want to hear from me any further, so I will just post this as a caution and warning to anyone considering bringing their car to Signature Autobody for repairs.

Before vs After, came out perfect thanks Signature!
David H.

Communication = 5/5 Pricing = 5/5 Completion On Time = 5/5 Workmanship = 5/5 Brought my Tesla Model 3 Performance to have repair service on scuff marks, scratches and dent from small parking lot incident. Allen was very friendly & responsive on giving me the estimate & repair options, and Lawrence was very informative on the process & procedures, when I got my vehicle after the repair service.

Jose A.

I brought my 2006 Honda S2000 to Signature Autobody from the Central Coast--over 3 1/2 hours away--because of their expertise. Their deep knowledge of the S2000 chassis really showed in the results. They exceeded my expectations and kept me well-informed with regular progress updates, which I truly appreciated. If you're looking for quality work and great customer service, this is the place! Thank you, Signature!!!!

rear bumper on wrx fixed after being rear ended
Cathy L.

Allen literally went ABOVE and BEYOND to repair my rear bumper with OEM parts despite my insurance only paying for a non-OEM one. Communication was amazing and nothing I've ever experienced before. It only took a week to pick my car up. I 100000% recommend Signature Autobody to anyone needing bodywork done on their vehicle.

Day of the accident
miles a.

First off, picked my car up just hours ago and all I can think is: Exemplary. From the communication, care and genuine honesty that Allen at Signature Autobody showed me, their shop was the perfect place to take my car. They showed as much care as anyone would take for their own car and the repairs were very well-done. Just take a look at the photos of my car before and after the accident. Some things Allen did for me during my car's repair... -Call me to let me know all updates -Fight through BS insurance!! -Nothing but OEM unless they were disc'd -Courteous discount for the minor trouble -Took extra care for my car's softop These guys really know their stuff especially s2000's. I would take my car's back here any time and I live an hour and a half away, and I'd consider taking any other car to them aswell. I can't recommended Signature Autobody enough. They will treat you right, don't skip this one!!

Martian J.

I've been working with Signature Autobody for years with various vehicles. They always provide the best quality paint in the area. Paint quality is very important to myself and my clients but to make it better the service is excellent. I know I can always trust Allen, Lawrence and James to deliver above my expectations. Thank you guys!

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My Tesla broken down halfway, Allen is so nice to help me out. Fixed the parts so fast. Highly recommend!

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Ask the Community - Signature Autobody

Review Highlights - Signature Autobody

“Lawrence of Signature Autobody is a true professional: honest, fair, reasonably priced and very knowledgeable.”

Mentioned in 81 reviews

Read more highlights

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The service here is A++. I had a friend paint some side skirts for me, but when I got them back,…read morethey had quite a bit of orange peel and needed to be cut and buffed. I contacted Daniel, and he was great to work with from the start. His pricing was fair, the turnaround time was reasonable, and he made the entire process stress-free. I had called several shops, and most of them wanted to repaint the side skirts completely. Daniel was one of the few who was confident they could correct the finish with a cut and buff, and the results exceeded my expectations. When I mentioned that I still needed the side skirts installed, Daniel let me know his team could handle that as well. After the cut and buff was completed, I brought my NSX in for the installation. Just as we were backing the car into the shop, it suddenly started leaking coolant everywhere. The team immediately jumped into action, cleaned up the coolant, rolled out wheel dollies, and carefully moved the car inside so it could cool down while they completed the installation. Daniel and Team even went the extra mile by calling around to find a replacement cap and topping off the coolant for me. Unfortunately, the cap didn't fit my aftermarket reservoir, but I appreciated the effort. After the installation, the installer noticed my reservoir cap looked secure but wasn't fully locked down. He sinched the locking mechanism properly, and the coolant leak did not return on the ride home. The quality of the work was outstanding, but what really impressed me was the customer service. The team went above and beyond to help with an unexpected problem, and that's the kind of service you don't see every day. I'll definitely be back and would highly recommend this shop to anyone

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We took my wife's new NX350 here at she was side swiped on the 55 fwy. The girl (service tech) who…read moreassessed our vehicle and created the work order was super friendly and professional. Throughout the time our vehicle as there, we'd received, almost daily a text with an update on the status. Super nice communcation! Vince the Service Advisor was incredible when we went to pick up our Lexus. His team did a great job with the body work and bringing our vehicle back to the way it was two months ago when we bought it We would highly recommend Crash Champions in Orange

The customer service here was extremely unprofessional and rude…read more I received a text stating that my car would be ready Friday. I explained that I worked and would be able to pick it up Monday morning. On Monday at 8:16 AM, I called and explained that I could be there at 9:00 AM. Marlene told me the car still needed to be washed, so I said not to worry about the wash because I had somewhere to be at 10:00 AM. I specifically spoke with Marlene, and she said okay. I showed up at 9:00 AM as we had discussed, only to then be told that my car needed to be calibrated and was not ready. What was especially frustrating was that this all happened within about 40 minutes of our conversation, when I had clearly told her I would be there at 9 and she had agreed. When I questioned this, Marlene went back and forth with me and insisted that she never said it was okay for me to come at 9:00 AM. She even denied the conversation in front of another customer. I found this incredibly unprofessional and disrespectful. If there was a calibration that still needed to be completed, I should have simply been informed when I called rather than being told it was okay to come pick up my car and then being made to feel like I was wrong for showing up when I said I would. I did speak with the manager, Vernie, who actually listened to my concerns and apologized on behalf of the center. I appreciated him taking the time to hear me out. My advice: If you end up working with Marlene, I would recommend asking for a different advisor. Based on my experience, communication was poor, and I was left waiting for my vehicle after being told it was okay to come pick it up. Very disappointing experience with the customer service.

Signature Autobody - bodyshops - Updated October 2026

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