Great service! Milke was very kind and helpful while carstar had my vehicle. Thank you for everything! read more

I had a great experience at Car Star. I stopped by to see if someone could help straighten out a dent on my car, and Michael came over right away to help. He was incredibly kind, professional, and was able to fix it on the spot without charging me anything. It's rare to come across such honest and genuinely helpful customer service these days. Michael went above and beyond, and I truly appreciated his willingness to help. If you're looking for a body shop with great customer service and people who genuinely care, I highly recommend Car Star. Thank you again, Michael! read more

The Team at CarStar cares about their customers. I needed a new rubber strip that I had bought at the dealer installed. My husband had his car in this shop a few weeks earlier and asked if they could replace it. They replaced the strip in less than 15 minutes and they wouldn't charge me for the labor. Thanks, CarStar Orange! Mmc read more

Love the repairs on my truck, great job by everyone! My truck looks brand new again! They even offered financing if needed. read more

CARSTAR Orange Center - Body Shops Near Me - Orange, California

Someone attempted to break into my car and damaged my door handle, so I brought my car here for repairs. From the moment I walked in, everyone was kind, professional, and honest. They made what was a really frustrating situation so much easier to deal with. The repair came out perfect and my car looks as good as new. I truly cannot recommend this shop enough. The quality of their work, attention to detail, and customer service are outstanding. If you're looking for a body shop, stop searching because you've already found the perfect one right here. I would trust them with my car again in a heartbeat. read more

I would definitely recommend this shop for any repairs but especially if you have an EV since not all shops are the same when it comes to these cars. I have a 2023 Ford Mustang Mach E and was hit on the drivers side rear bumper and wheel. The bumper has a back up camera and these cars have a lot of calibration needs after repair but they took care of everything. I was called and texted and updated regularly and they had it completed well before I anticipated it to be. They even cleaned it inside and out and it looks like a new car again. They worked with my insurance company for payment and I didn't have to do anything. I'm very satisfied and would highly recommend them! read more

Our experiences with the auto body shop Carstar have been amazing since the very beginnin. Once walking in your greeted with very respectful and helpful individuals, one being Michael Lopez, who is an amazing person who is always so kind and helpful no matter the circumstance. Would 100% recommend this body shop, worth it everytime. read more

Our experience with this body shop has been amazing, our work we have done with Michael Lopez has always been amazing work. He always stays true to the times whether being dropped off or released back to us, every time we go we are met with a very respectful and helpful gentlemen he is. They always have fair prices, and are very experienced and well trusted group. I would 100% recommend this place. read more

I had a really great experience with getting my cars front bumper repaired. Mike was a pleasure to work with, he was very honest, very kind, and the service was done in good timing. When I picked up my car it looked absolutely impeccable and a bonus was that my car was returned to me cleaned up from the inside out. I felt the value of the cost was very reasonable. Hoping I have no more incidents but if there were any future ones I would return to the great service done here. read more

Super amazing team! For background:i was involved in a collision and had my car repaired through AAA. I ended up having my car towed to carstar from a different partner collision center. Mike was who kept in touch with me throughout the repair process. He is such a well mannered and well spoken individual who definitely shines when it comes to customer service! They repaired my damaged wheel and obviously the car damage as well very nicely! It looks better than before the accident! On top of that they courteously did a rear fender roll on the other side from an unrelated thing due to wheel rubbing! read more

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My mom had got in a small fender bender. Only a couple parts damaged on her car and she reached out to carstar. They treated her nicer than I could've ever asked. Repaired her car and got it back to her in less than 24 hours. Beyond a fair price and by far the nicest car mechanic that I've ever met. From now on anytime I have a problem with body work I will be reaching out to car Star to handle. You definitely have got a customer for life. Having a trusted mechanic is important and I'm lucky to have found one so local. read more

Great service would come back again. Was pretty fast and results came out as expected. read more

Last month, we had our catalytic converter stolen. Our insurance connected us to CARSTAR, and we handed over the car and keys to the tow truck, and they delivered it directly to CARSTAR...without us ever setting foot in the office. Mike from CARSTAR organized the drop-off and kept us frequently updated on the status of the part. Unfortunately, Toyota had a massive shortage of the catalytic converter, and Mike informed us that, according to Toyota, we wouldn't have the part until September. He called every few days to give us an update (even if nothing had changed) and made sure our car was safely in the garage during overnights and disconnected the battery to avoid it going dead. This past Friday, we got an update that our catalytic converter would come in this Monday (today), and our car would be ready by then. Today, we picked up our car and paid the deductible. Mike walked us out to a freshly-washed car and explained the aftereffects that came with a new catalytic converter. We were genuinely impressed by the service, and we can't thank Mike and the team enough for making sure our car was taken care of. Highly recommend! read more

Amazing, quick, friendly service. Mike at the front desk really valued my time with no funny business. My passenger side door was off/ un hinged he took it in to his amazing techs and fixed up. Looks great and back to normal. Thank you Mike for all you did and your wonderful tech. Will definitely be returning for future auto body needs! read more

CARSTAR Orange Center - Body Shops Near Me - Orange, California

I will 100% refer anyone and everyone here. Everyone was so kind and helpful. Mike most of all as he helped guide me through the whole process of two accidents i was unfortunately involved with but was always reassured. read more

Incredible customer service, so kind, and so helpful. Highly recommend! I will definitely be back!

I had a dent and some scratch/transfer damage on the driver's side of my car. I got an estimate of $2,500 for the damages from a collision center, but no way was I going to pay that! So I looked for another alternative and found CarStar as they do PDR (paintless dent removal). They charged me $300 for both my dent and the scratch/damage. It looks like NEW and anyone who looked at it now would have absolutely no idea there was damage to it. The front office staff and their PDR guy were the absolute sweetest and incredible friendly. Was absolutely amazed at the 20/10 customer service and overall service!!! Knocked it out of the parkIf you need any body work, this is the place to go! Will be sending all of my friends and family here!! If I could give them more stars, I would- cannot thank you guys enough read more

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I visited Carstar Of Orange The service I requested was amazing Quality, Value and I received great service. They even washed my car! I was helped by Michael. His customer service was over the top. They worked with me in my time frames gave me daily updates and finished the repairs in the timeframe quoted. I have already referred many friends to this company and Michael . read more

What a great shop! I couldn't be more impressed with their service and their work. They were quick, clean and extremely professional.

I'd like to leave another great review for CarStar. Again, Bill and his team worked their Magic on my girlfriend's 2021 Macan GTS. He was able to multiple different dents on the front of the car out for an extremely fair & reasonable price. The car has such a more complete smooth look. Thank you so much to Bill and their team for always making my experience with them unbeatable. I truly appreciate CarStar and will always be bringing my BMW & Porsche there. Thanks again. Included are pictures of the work on the Macan. Their shop is definitely worth a look! Reach out to them with any comments, questions, concerns, or inquires. They are the real-deal; customers are treated like family. - David P. read more

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I am extremely happy with my services over at car star, Bill was super helpful and transparent throughout the whole process which I appreciated immensely! I came in after a super stressful car accident and they not only made my car look like nothing ever happened they were so quick and went above and beyond with their costumer service to ensure I got my car back in good shape and within a reasonable amount of time ! read more

CARSTAR Orange Center - Body Shops Near Me - Orange, California

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Again, A magnificent job well done. This time I had the front of my Acura RSX done...headlights and bumper and more to blend in to a perfect match. I can't say enough praise, fairness and courtesy of those at car star in Orange. The photo I attached says it all. This is exactly how my car was presented to me, yet the photo was taken a day later after I replaced my bent up license plate. Not bad for a 20+ year old car! I thank, whole heartedly, Bill & his team. read more

CARSTAR Orange Center - 2003 Acura RSX after Car Star Orange body work in 2024 - Body Shops Near Me - Orange, California

5/5 stars - no doubt about it. I LOVE CARSTAR! Bill and Marilyn helped me out with my car which I really appreciated. They walked me through all the steps and took their time in explaining different concepts to me because I'm not the most knowledgeable with car stuff. They had my car fixed so quickly, and my car looked perfect after CARSTAR worked on it. If you're looking for quality care and amazing customer service, CARSTAR is the place for you! Another shoutout for Bill and Marilyn because they truly made my year! read more

Took my car here to get fixed after an accident. Some parts took awhile to get in so the deadline kept being pushed back, but they were very responsive to my questions and follow-ups. Overall, good service and they did a wonderful job fixing my car, so I'm happy about it! read more

Thank you Bill and Sared the "Wiring Guru" for tracing down the electrical issue that was so badly botched by a previous shop. Your efforts are much appreciated and as I mentioned to you and wrote in my first review, you will get my return business and I have/will refer you to all my friends and family. 100% trustworthy in today's world of unknowns in the automotive repair industry! CARSTAR = WIN!!!! read more

I had body work done through my insurance. It's an electric car. I just found out they used all the charge and refuse to charge it taking it below the 20% recommendation of charge. Some guy said he was the after hours answering service but got very abusive, agitated and combative. He kept calling me pretending to be the after hours service. I will file a complaint with my insurance company. read more

My husband's Mercedes was damaged in a car accident, but you'd never know it. CarStar made it look like new! Bill's customer service skills are exceptional. Prompt. Honest. Professional. This guy knows his stuff. Today, we brought our car back to CarStar because we had a new problem. The weatherstrip was coming loose. Bill took a look at it and told us it was a quick fix. He didn't even charge us for it. Just a five-minute adjustment and we were on our way. Who does that kind of magic nowadays? CarStar, that's who! read more

It's been over 3 years since I left my last review because it's been over 3 years since someone hit my car. I just want to say that in that time, CARSTAR has been my only call to take care of any damages, including when my sunroof got stuck in the open position. Bill and his team take such good care of me and my Mazda, and I am forever grateful! read more

If you're on yelp looking for a place to fix up your car after an accident, you can stop searching. This is the only place you'll ever need to go to. Bill helped me with fixing my car and kept everything super professional. Extremely nice and made sure to keep everything mutual between both parties that were involved in the accident. He also helped get parts that were new while still attempting to price match so the overall cost was still lower. Bill and his team fixed up my car in 4 days and it looks like how it was when I first bought the car. Can't thank them enough. Marilyn was also very nice and helpful as well. If you ever get in an accident, Do yourself a favor and go to Carstar! To any of y'all wondering, I am not related to Bill or was given an incentive to make a review lol, but the service he provides makes you want to write one! read more

CARSTAR Orange Center - After the Repair - Body Shops Near Me - Orange, California

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Ive been mostly to the carstar in La Habra, but after i moved and needed body repairs, i already knew where to go. I LOVE this place. Everyone here is so helpful and kind. When you come here, not only will the work be done 110% correctly, but theyll help you with anything you need. I would tell everyone i know to come here for their body work and accident repair. Thank you Bill and Marilyn and all the shop guys for all the help in making my life easier and getting me back. read more

CARSTAR Orange Center - Truck bumper repaired to showroom new - Body Shops Near Me - Orange, California

Charlie and Bill go out of their way to make sure you're taken care of. Friendly and knowledgeable. 10/10

Well, I want to first say this: I know I was very eager to have my car back, and 6 weeks into the process I did begin to call frequently. I admit my persistence. My car was taken to Harnix on March 16th after being hit while parked on the street. The damage was substantial and I was grateful the shop seemed so reassuring. After about 3 1/2 weeks I began calling to ask for updates and this is where my frustration began, I could never get a straight answer, after the 4th week is when the over promising and under delivering began. I would be told my car would be ready on a Friday, Friday would come and the next story was it would be ready next week. So on and so forth. If I wasn't paying for rentals the entire my car was in the shop I wouldn't have been so bothered by the delays. Once I got my car back everything was good until I needed to put gas in my tank. There was a loose screw in the door to the fuel tank which caused the door to have contact with the fresh painted fender. No problem, I took it back to Harnix and they fixed it the same day. But not without chipping the paint in the process!! I decided against pointing out the new chip because I didn't want to have to be without my car again. Overall my experience was one I hope to not have to relive any time soon. With a 5000$ deductible I would have thought that Harnix would be as eager to collect payment from me as I was to collect my car! The one positive thing from the experience was the discount I received by checking in on Yelp. read more

CARSTAR Orange Center - This is the chip that I was left with after taking the car back to have the fuel door secured. - Body Shops Near Me - Orange, California

Gonzalo took care of me through the whole process and even recommended some tactics to negotiate with my insurance company in the future. Car was in a minor accident, but salvaged due to age. I got quotes from two 5-star body shops on Yelp and both were comparable, but Harnix came in at a lower price and Gonzalo did an EXCELLENT job explaining everything in detail and provided a breakdown of costs and options since I was paying out of pocket. Car was done within the given time frame and no surprise adders to the price. As a female, we get taken advantage of when it comes to cars, but I did not get that feeling at all with Gonzalo. I was treated with respect, fairly, and honesty. Work was done well and can't tell that anything happened. Replaced the front bumper, supports, and headlight; repaired curtain, apron, hood, and side panel; painted and blended to match. They even fixed my license plate to make it flat again. I trusted them enough to add additional work to the job to paint the rear spoiler and hood that was fading, and got a fair price on that as well. I plan on going back to Harnix when I need just regular body work done and touch ups on this car and my other cars. Thanks Gonzalo and Harnix! A couple things to be aware of once the work is in progress... - They want everything in writing if you're giving them direction or making changes, so don't be surprised if they ask you to text or email instead. - Gonzalo was pretty busy when he was working on the car, so he wasn't as responsive, but then I would just call the main office and they'd give me an update or track Gonzalo down to call me back. read more

CARSTAR Orange Center - Harnix did good work. - Body Shops Near Me - Orange, California

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Gonzalo. Gonzalo. Gonzalo. You are amazing, brother. My wife was rear ended. We didn't know what to do. Zero. Nothing. Insurance company said one thing, internet advice said another. But Gonzalo, this guy knows the ins and outs. He suggested we go through the other party's insurance to avoid paying the deductible. So we did. He gave us a quote also. Anyway, he guided us through everything and we could email or text him. I'm a super busy guy, and well, I live in the 21st century so I don't like talking on the phone. I prefer text or emails and Gonzalo did all his business with me over texts because it was my preference. My wife dropped off the car, and he set up the appointment for enterprise rent a car to pick us up. Oh yeah, don't forget to let the insurance company know that you'll need a rental because it'll take prob 1-2 weeks depending on how much damage was done to your car. Anyway, Gonzalo knows his stuff. Trustworthy. You know what's even cooler? I still message him personally on Yelp with insurance questions and accident questions because he's so knowledgeable. He is willing to go above and beyond, and even answer my questions even though he has finished repairing my wife's car!! Amazing guy. Great company. 5/5 stars. Give this guy your car so he can fix it. Thanks guys!! The car is 100% back to where it was originally. Woot woot! read more

Dennis was very reliable and proactive trying to get my auto collision repair fixed the right way, great job!

I'm late at writing a review but I really wanted to give a shout out to the Car Star in Orange, Bill really went out of his way to get my car fixed up like new, it definitely looks newer then when I purchased it. His work is superb and their pricing is very reasonable. I would definitely use the Car Star again , hopefully I won't need to but if you are looking for a good body shop at a reasonable price, check them out. Also want to mention that there shop is very clean both in the reception room and in the body shop itself. Thank you Bill and the rest of the team. Kellie Thomas read more

I had such an amazing experience!!!!!! Luis was helping me out throughout the whole process!. Luis would keep me informed and be very detailed as to on what stages they were on my auto repair and would also send me pictures throughout the process. If I had any questions or concerns Luis would answer them right away! At time of pick up Dale (I believe is his name) did an awesome job on the detailing!. My boyfriend worked at a body shop and was concerned about the color matching but even he was impressed, they did such an awesome job!! OVERALL 20 STARS!!!!! read more

CARSTAR Orange Center - After - Body Shops Near Me - Orange, California

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I went in CARSTAR to get an estimate, met with Bill and immediately I knew I'm in the right place, talking to the right person. Bill / manager & partner knew exactly what needs to be done and how it will be handled with the insurance & appraisal & is usually giving me regular updates. He didn't even start working on my car yet, as still the insurance is working on the estimate, but I'm so happy with his great customer service & prompt follow-up! read more

I originally found this place on Yelp due to the reviews and the ratings were right! When I first called due to my dilemma regarding getting repairs done, Bill was very helpful and put at ease based on his knowledge and customer service. I was originally planning on getting other quotes since CarStar was just the first one I called. But after talking with Bill at length, his expertise and reassurance he would help take care of my car was all I needed. Great shop and Bill kept me in the loop at all phases of the repair process and worked with my insurance very well. Highly recommend this place. read more

This is the SECOND 5-star review I have given to Bill and team at CARSTAR Orange. See my previous from April 12, 2021, in which our 2005 SUV that my wife loved was "totaled" by the insurance company but Bill help coordinate with the insurance company to help us get the damage covered and keep a clean title to the car. This time I had a slide panel of my 2013 Hyundai Sonata become detached and I could not fix it myself. On a hope of more good service I just dropped in to CARSTAR Orange to ask Bill what he thought. Luckily for me Bill was available and he remembered me from last year and agreed to take a quick look at the car. He pulled my car it into his shop and 10 minutes later the crew had taken off the bumper, refitted the panel and the car was good as new. All this done as a courtesey to a previous customer. He would not accept payment! Another great experience at CARSTAR. I can only wish that other service companies were as dedicated to helping their customers the way that Bill does. Great job! read more