Missing cargo tray and no accountability -- disappointing experience at Fix Auto   I brought my 2020 Hyundai Kona to Fix Auto on December 16 for repairs to the right-side doors after an accident. My insurance later determined the cost of repairs exceeded the vehicle's value, so the car was declared a total loss. I scheduled an appointment for December 23 to retrieve my personal belongings from the vehicle.   While removing my items in the back of Fix Auto's secure storage lot, I noticed my OEM Hyundai cargo tray (valued at over $100) was missing. I asked the employee assisting me, "Lee," to help locate it. He went into the shop, returned a few minutes later, and asked me what a cargo tray was. Moments after, he acknowledged the term, but maintained there wasn't one in my car and told me I was "out of luck." He pointed to my contract, saying customers are expected to remove everything when leaving the car for repairs, and added that the shop doesn't steal and rarely works on Hyundais.   I asked for a claim or incident form to document the missing item. I was told to take it up with my insurance company. There did not appear to be any basic process to record or investigate a missing item from a vehicle kept in the shop's secure lot. read more

So far so good. I found fix auto as part of geico's preferred network of repair shops, and decided to give the a shot. Upon dropping off my car, I was greeted by Lee, he was super polite with excellent customer service. The shop is quaint, small waiting area with a little kitchen that offers coffee while you wait. Paperwork was quick, and then it took about 10 min for enterprise to come and pick me up to take me to my rental. I got an email from a Jacky once we were ready to proceed with inspection, and she was prompt with her email responses and very cordial as well. Juan is who has been calling me to keep me updated on the progress of my car, also super nice, takes his time to answer all questions, and makes you feel super reassured about the process. Overall so far the experience has been great. They are super busy so I did have to catch a few misses here and there with the inspection and paperwork but, once it's pointed out they're quick to fix anything needed. I will update my review with photos once my car is done! read more

Fix Auto Irvine - Decorated for Halloween! - Body Shops Near Me - Irvine, California

I picked up my vehicle on a Friday because they said it was "ready." I did not drive my car until Monday and noticed the Driver Assistance was restricted. These are sensors, they were working perfectly fine before I took the car in. The work they performed was for the rear bumper and trunk of my vehicle. I took the vehicle back that Wednesday and I did not hear back from them until I called on Friday. One person told me that they were "almost done correcting the issue and should be done in an hour or so. Then at 4:30 pm that Friday 3/20/26 they told me that it's looking like Monday. Monday comes and no one follows up with me. Now Tuesday 3/24/26 I call again at 11:30am and they tell me that they wont be able to fix the issue because insurance does not want to pay for it. (even though it wasn't an issue prior to drop off) I was told that recalibration might require taking it to a dealership at my own expense. I let them know that I did not have this issue prior to dropping the car off. The estimator also told me that they sublet the calibration out so it is not their issue! Picked up my car and still having same issue and they refuse to correct it. read more

Fix Auto Irvine - Body Shops Near Me - Irvine, California

I was notified that my vehicle was ready for pickup. I rearranged my schedule, returned my rental, and went to collect the car. Shortly after, multiple system warnings appeared related to sensors/calibration that were not present prior to the repair. When I brought this up, I was told it could be due to "pre-existing front damage" and that recalibration might require taking it to a dealership at my own expense. This was frustrating, especially since the vehicle did not have these warnings before the repair. Being told the car was ready when it clearly was not resulted in wasted time and now having to secure another rental. That added unnecessary stress and inconvenience. To their credit, they have now taken the vehicle back in to reassess the issue. I'm currently waiting on an update and will revise this review depending on how they follow through and whether the problem is fully resolved. If you are getting collision work involving sensors or ADAS systems, make sure you receive clear documentation of pre- and post-repair scans and confirm responsibility for recalibration before picking up the vehicle. read more

Fix Auto Irvine - Body Shops Near Me - Irvine, California

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Someone crashed into our car and their insurance (Geico) referred us to Fix Auto as one of our options for a Tesla-certified dealership. Couldn't have asked for a better experience. They clearly communicated timelines and kept us posted on everything going on with our car along the way. They even came in ahead of schedule by one week, and our car drives as good as new! Thank you Fix Auto for a seamless experience, we hope we don't need to, but will definitely be repeat customers :) read more

Had a minor fender bender caused by someone else and their insurance was taking care of it. We weren't too concerned about the work since it was basically replacing a plastic bumper trim that's not rocket science. We went to a place closer to our home, but found their communication was lacking even before any work started. Decided to bring it to FIX for anothet quote. It was night and day. Is there such a a thing as over communication?? So first off, everyone at FIX is super professional. I got started with Lee and thought this guy's great I hope I continue to work with him. But then I talked to a couple others throughout the process and everyone was on top of it. On top of that I think I got daily emails letting ne know my estimated date was still on target. I know mine was a small job but everything was on point and it felt nice to be kept abreast. At pick up there was a discrepancy with my deductible and I thought this was where everything was going to fall apart. It took them 2 minutes and 1 phone calls to resolve the issue. Aside from that one small issue, everything else was seamless from start to finish. One last thing to mention, their location is close to a lot of heavy construction and dump trucks. As I was dropping off my vehicle I thought for sure there would be a layer of construction dust on my car when everything was done. I was surprised to get my car back cleaner than when I dropped it off. FIX auto is definitely a solid choice and will be my first choice if I ever have to go through this process again. read more

Very good fast service. Went through AAA. They were able to complete our repairs 1 week ahead of schedule.

I just picked up my 2022 Tacoma pickup from fix auto. I was in an accident a couple of weeks ago. When I saw my truck, I was so extremely glad to see what an awesome, Beautiful, outstanding job they had done on it. It actually looked better than it did before the accident. It also looked like the truck had been detailed, inside and out. All during the time it was in their care, I was informed on a regular basis as to what stage it was at during the process. I also received it earlier than originally expected. The day before pickup I received a call from a gentlemen named Lee to ask me about a certain color detail on a part. He also sent me a photo. I told him that it was not the correct color and let him know the color it should be. Lee immediately told me he would get it corrected and that I could still pick it up the next day. When I arrived to pick it up, Lee met me and took me to my truck. As I said previously I was ecstatic they had done such a great job. Lee and all the staff at fix auto were very friendly and helpful. The cost of the repair was great as well. I would tell anyone who needs auto body repair, they need to bring their vehicle to Fix Auto. They were referred to me by AAA. Best referral ever. Donovan McCulloch. read more

Fix Auto Irvine - Body Shops Near Me - Irvine, California

I had a great experience at Fix Auto. Juan was my estimator and this dude had all the answers. I thought I would at least stump him on one question, but nope he was basically the encyclopedia of auto body speak. From the front desk to the auto body repair, the process was professional and executed perfectly. So you probably want to know if I would recommend Fix Auto? The answer is yes. And lastly, Fix auto has a lifetime warranty if you stay the owner of the vehicle that they repair. Fix Auto or Bust! read more

I brought my car in after a tree branch dented my fender. While the repair itself was okay, the finish was completely unacceptable. They never color sanded or polished the paint just gave it a wash and called it done. I took it back, hoping they'd make it right, but again, it looked untouched. My father restores classic American muscle cars, and we both immediately saw the lack of attention to detail. This wasn't polished not even close. This shop is a textbook example of workers cutting corners, assuming the customer won't know the difference. Unfortunately for them, I do. Their good reviews are misleading trust someone who's been around cars their whole life: this shop doesn't take pride in its work. Customer service was polite, but professionalism and quality were seriously lacking. I wasted my time twice and regret not going elsewhere. Don't make the same mistake. read more

Fix Auto Irvine - Literally smears all over the hood. - Body Shops Near Me - Irvine, California

Absolutely horrendous service. Too many issues for me to even begin. I emailed Lee to get the name and number of the manager or owner and I have not received any responses. There are so many other places that do a great job and have honest customer service. I should've looked at Yelp and Google reviews prior to taking it in. I welcome someone to reach out so that I can go over exactly what has happened. Not to mention when you get your car back, it is covered in white sand or cement that comes from the factory right next door. read more

Hello fix auto irvine is great!!!!! My lexus was repaired perfectly! I really thanks for them! GEEYONG read more

Called them regarding a misaligned door. Lee told me to bring it in and if it's minor they'll fix it for free. I brought it in, Lee took a look and brought it to the back and they fixed it within 10 minutes and said it was free. Lee is awesome and definitely earned a new customer from me. read more

Stay away from this shady shop. Referred by AAA insurance, started process same day as accident, front desk staff was courteous, took my car in and began repairs. Less than 1 week later, the car was finished, and I thought wow that was fast! Perhaps it was too fast... when we came to pick up the Lexus, the drivers side brake light wasn't working. Luckily, my husband noticed before we left the lot. The light was working fine after the accident and worked fine before the shop worked on the car. As this is a safety issue, we did not let the car leave the shop. They found the problem but claimed it was not accident related. They would not believe us that it was caused by the accident on the drivers side rear quarter panel and rear door. They insisted that we take the car to Lexus to have them perform a diagnostic test to determine what the cause was, at our own cost. Why should we pay for that when the shop can subcontract the diagnosis fees. Lexus determined that the part failed as a result of the accident or improper removal of the tail light. I 100% feel that a more thorough pre and post vehicle inspection would have definitely prevented this major headache to us. Checking the lights and safety items are functioning properly is a major concern letting a vehicle go back to a customer with a non functioning brake light can lead to a completely preventable tragedy. I feel that the inspector and the company are covering for each other and not including items that would typically be covered with an auto repair. My car remained with fix auto for 2 weeks while we were going back and forth trying to get them to fix the tail light. They wanted us to pay 500-700 to fix the tail light. We didn't pay and we also didn't have a deductible to pay either as the other party accepted responsibility. It added to the stress of an already stressful situation. We eventually had the car towed to Lexus and they fixed the car within 2 days and everything was fine. Also, my all weather floor mats went missing. I don't know if it was fix not reinstalling them after the repair...but they aren't there. So save yourself the trouble and go somewhere else. I don't recommend this place to anyone. read more

Fix Auto Irvine - Body Shops Near Me - Irvine, California

We had the worst experience at this car body shop. Took our car in to repair a minor damage in the corner of the front bumper caused by highway debris. Whoever did the damage assessment priced the repair cost way too high for our insurance that they had to classify the car as a total loss. This means that our insurance would not pay to fix the car and we would have had to give up a perfectly drivable car for a fixed amount of money to purchase another used car. This was not acceptable. The inside damage behind the bumper that added to the repair cost was not consistent with what the outside minor damage showed which felt shady. We had no choice but to take back the car after being charged an additional fee and take it to another local shop which not only fixed everything for a bargain price, but we had extra money to spare from the insurance money. We do not recommend this Irvine shop since it appears they're trying to maximize how much they can get from the insurance rather than fix the main problem which was a minor dent in the car front bumper. read more

I was in an accident which is stressful, frustrating, and let's be real slightly embarrassing. I dropped off my car this morning with them after a two week wait, which had me frustrated, but I can now understand why there is a wait for this place! The whole crew is kind, welcoming, and thorough. I never once felt unwelcome, stressed, or ignored. Constantly being called by name and not ma'am, miss, or any other variation. This world is lacking human connection and communication is being lost which causes customer service to be a thing of the past but not here! Jasmine was incredibly, a woman who I may assume is the office manager was so sweet, a few "car doctors" grabbing coffee or passing by were kind, and the gentleman helping me with paperwork was so helpful! I have no idea what the outcome of my car is yet but I will tell you I feel unbelievably comfortable with my car in their hands. read more

Fix Auto Irvine - Awards! - Body Shops Near Me - Irvine, California

Highly recommend taking your vehicle elsewhere. I have done better paint jobs on my finger nails. The quality of work is rushed and repairs are incomplete. As others have mentioned they will mess up your electronics and lights. Be cautious. Make sure your brake lights work before you leave the shop. I unfortunately made that mistake and shop will blame you for their incomplete work. Will refuse to fix it. Go to the shop next door or anywhere else that isn't trying to make money off of you by repairing things that aren't damaged. read more

Absolutely terrible. Referred by AAA insurance. Had me take in my vehicle for a couple days for a simple bumper repair from a minor rear end incident. Just for them to call and tell me they are are not gonna fix the car. We then scheduled a pick up time for monday the friday they delivered the news of there incompetence. Just to find out that the bumper was still missing on the car and they have not put it back on the vehicle. They also notified as a shock that they were charging me $410 for holding the vehicle and not doing anything. I had to call my insurance just for them to communicate and pay for the fair. (The agent was also very surprised by this information and was upset as well that they don't tell you there is a fee just to take in vehicle regardless of weather its a claim with insurance or not at drop off) Took me an over an hour to obtain my vehicle. If you want an actual competent, trustworthy reliable shop that is going to respect your time. PLEASE AVOID!! what ever you do if you get referred to this establishment PLEASE SAY NO and GO TO ANOTHER SHOP. I recommend Tokyo Automotive or Caliber Collision. At the very least they don't scam you by charging you excessive amounts of money just to hold your car hostage. read more

Fix Auto Irvine - proof of them returning my car in worse condition that it was in - Body Shops Near Me - Irvine, California

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RATING= 10/10! I will definitely use them again & refer to my friends. My Mom got rear-ended & we found "FIX AUTO" in Irvine. The staff were friendly & professional. Juan was excellent in keeping me updated on the status of the repairs. read more

So I have had two experiences with this place: November 2022: Used insurance, flawless experience, and my car looked and felt great. October 2023: Paid it fully, lots of miscommunication, and as much as my car looked great on the inside, my car's evaporator and condenser somehow broke when there was nothing wrong when I brought it in, and my car door and steering wheel were very stiff. Pros: They are VERY quick to fixing your car. Expect maybe 5-7 days instead of 2 weeks like they tell you. Also the staff are kind and they do try to stay communicative with you. Cons: Misleading info (I was told I can pick it up Friday but five minutes later they call back saying Monday), and they didn't on my second trip check my car completely to make sure it was before (picked it up with hot air blasting through). I called them to speak about it and they never followed up. Overall, really depends what people choose to take (insurance or pay it fully) and whether or not you need a fix right away or not. Every experience will be different. read more

Amazing service! I came in right after a collision and they set me up with an appointment the next week. They accept insurance and everything went very smoothly! They also finished my car 3 days before the target date and I was so excited to get it back and see it all brand new! great experience! read more

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This isn't the first time I've used Fix Auto (but I can't remember why I didn't write a review before). I used them back in 2013 when my other car was in an accident. I remembered excellent service back then, which was why when I had to take this car into the shop this time, I chose Fix Auto again. Extremely smooth transaction (it was through insurance) and everyone was very friendly from drop off to pick up. They gave me an estimated date of completion, but was way earlier than anticipated. All around great experience. read more

It's frustrating when car gave me troubles, especially right before holiday season. Juan is very patient listening to my concerns, he explained things professionally. Thank you for being so helpful! read more

Had bodywork on my Lexus done with excellent results. Worked with Matthew Julian who was top notch as was Jacky at sign-in. Their painter did an amazing job matching my 20-year-old finish. I highly recommend them! Alan read more

Although Fix Auto's employees, Scott and Destinee, were very polite, the overall experience with the body shop, in general, was terrible. The body shop refused to recognize the electronic issues caused by my collision (front bumper), even though there is clear evidence from the vehicle's pictures that the crash affected sensors in the fender. In addition to the electronic warning messages in the dashboard not being addressed, the car repair remains incomplete as the "chrome delete" (black out) of the front grille required the body shop to have their wrapping specialist set up a separate appointment (still have not received contact from Fix Auto's wrapping guy). Admittedly, I take partial responsibility as I should not have paid my deductible until all the items were complete. Eventually, AAA had to tow my vehicle from the Fix Auto body shop to Newport Lexus, where the service technicians stated that there was damage to the sensors, as well as electronic harness behind the front emblem, where there are additional sensors in the Lexus gs350. I even requested a 2nd opinion, and Lexus Escondido stated that front collisions require recalibrating of the sensors (which I'm told are standard operating procedures - and a competent body shop would know that). In my car's case, it was obvious that the crash caused the electronic sensors to malfunction due to damage from the collision (picture attached). Even though Fix Auto was recommended to me by AAA, I warn anyone with a newer model vehicle to avoid Fix Auto at all costs. It's not worth the headache to try and work with this shop, due to i) the company pushing the premature return of a vehicle with incomplete work, coupled with ii) their lack of knowledge regarding the repair of vehicles with newer electronics (pre-collision warning, blind spot monitoring, parking assist, VGRS, stability/traction control, etc.) read more

Fix Auto Irvine - Sensor on fender damaged by collision. Fix Auto claimed the electronics error messages were unrelated, and refused to address the issue. - Body Shops Near Me - Irvine, California

I had to have my car lock repaired due to a break-in and they were great! I would trust them with my vehicle anytime.

I have taken my car in here before so I took it back thinking I would receive the same service but I got back my car with more problems then I had brought it in with. I drove around the corner after picking up my car and I heard an unusual sound so I drove it back to the shop and the front desk guy told me he heard it and told me it was a dealership problem. When I asked him if it was okay to drive he said it should be okay. He told me I had picked up the car and if I wanted to reopen the claim I had to call my insurance the following day. Concerned about my car I made and appointment at my dealership the following morning. When I took it in they told me the issue was in the front bumper of my car which is where they did the work on my car. I'm now still without my car and have been for about a month all thanks to them. read more

They did a fantastic job on my car, didn't take very long and had great service. Would definitely go back again and would totally recommend them to other people. Will be going back for other small fixes on my car when I get a chance, glad I found this hidden gem for a great price. read more

Horrible service. Waited 3 weeks to get estimate and each time I called them the answer was "someone will call you shortly, we do apologize". Third week and no phone call. Looking for another shop. read more

I took my car think is a good place wrong. They broke two parts and they didn't mentioned anything. Until I took my car back to replaced but no they just put some adhesive around. Technician and management are very slick. Front office attendantsvery nice and helpful. read more

First of all, let me start with the timeline. I had reported some damage to my Tundra in November. State Farm had been following up with me and Fix Auto to come in. Well due to holidays I sort of took my time to go in. Called around Christmas got an appointment within days. Rescheduled and got an appointment within a week. Finally dropped off the car on 1/16 at about 2 pm. And received a call on 1/20 by 2 pm that my car was serviced and ready to go home. I was shocked! I expected the car 2/1; met some great people like Jazmin along the process. She was amazing! Let me tell you she made this easy, sent out a Uber for me, did her best in accommodating my reschedules, answered all my questions and was always on top of the process and communication. I will refer this place to everyone I don't want have to see them under the circumstances we met. But I look forward with working with them again. read more

Fix Auto Irvine - Body Shops Near Me - Irvine, California

You guys are awesome. I had a really small thing and they helped me right away with it. Great people that won't screw you over.

Recently had some light bodywork done. I had gotten the factory Acura bodykit and needed it installed. Worked with Kelly in getting it installed. She arranged a drop off time, provided transportation to my work and kept me updated during the whole process including emailing me pictures of the progress. 3 hours later my car was ready to go. Fit and finish was spot on. Kudos to Kelly for her friendliness, professionalism and getting my request handled. read more

Had someone rear end my car. David fixed up my bumper and my front bumper which had a bad scratch from a previous incident. The customer service is top notch. Both bumpers looks brand new and David cleaned my headlamps! They also tightened my steering too. David is the man. 10/10 would recommend read more

I've gotten my car fixed here twice and my sister got it fixed here once. Both times I came in, it was due to my car being involved in a hit and run where it was parked and someone else kindly hit my car and drove off without a note. Sucks but that is life. They have fantastic customer service, are fast, and parking isn't too bad. Be careful if your car is lowered as the entrance to the lot has a bit of a dip and I have lightly scratched the bottom of my Prius by not exiting at an angle. ( No, I did not lower my Prius but the front is manufactured slightly lower than the average car. A fact I discovered within the first week of owning my car. ) Both times they have been sympathetic and quick at fixing my car. The first time, they assisted in finding me a rental car and updated me with the progress and were able to finish faster than originally expected. They even washed and vacuumed my car! It came back looking and smelling great! The second time I came in, the tech walked to my car with me to note to get an estimate and when I asked him to let me know if it was worth the $500 deductible he said let me take a look, asked me to wait a second and came back with a bottle and a cloth. He put some liquid on the cloth, wiped and was like there you go! It was just a light scratch, he buffed it out and I was in and out, no charge to me! When my sister went, they also had excellent customer service and when the rental car was going to try and tell us too bad, so sad, shit out of luck, we called them to see if the call had been made and when it turned out the rental car company had dropped the ball along the way, they called the rental car place, ripped them a new one and then called us back to let us know we could get a car. Woohoo! Crisis averted! When we came back to pick up my sister's car, they were absolutely amazing customer service and her car came back looking like new as well. I have no real complaints about this place and happily recommend it to friends and coworkers as a place I can trust to get cars fixed. read more

the manager can't be trusted ,make crap up ,to make money , they will bamboozle you ,can not be trusted,couldnt get a straight answer ,so I left. I can't ever go to fix auto or trust them,may not be all of them ,this way ,but that guy pisst, me off yesterday ,been scheduled two weeks ago ,cancel and now ,another one canceled and the financial department is ridiculous can not connect with theses people horrible customer service they don't understand that , the customers time is very valuable,wasted,time is for sure with this brand name. read more

Let's get the important stuff out of the way, I always felt super safe and taken care of in regards to COVID related functions at Fix Auto Irvine. Everyone wore masks, kept their distance and they sanitized the pens and other items I touched while at their location. That being said, my experience with Jessica's (the manager) team was superb! I truly felt like a VIP. I had gotten into an accident and decided to take my vehicle to Fix Auto in Irvine. They already had a partnership with my insurance carrier but their shop was also recommended to me by a co-worker and boy I wasn't let down. The office team, Jasmine and Fleury, kept me up to date the entire time my vehicle was at their shop. They made me feel at ease when it came to the amount of work that was being done on my vehicle. Rob, their estimator, also reached out to me a couple of times to ensure my questions had been answered. Huge shout out to my technician, Manny, the quality of his work is impeccable. My car came out looking like nothing had ever happened to it. And their life time guarantee on their work was icing on the cake. I am so appreciative of the team at Fix Auto Irvine because I could tell they take their jobs seriously and they care about their customers. I will surely be taking my vehicle back (hope I don't have to) and recommending your work to others! Great job! read more

I'm old enough to remember a time when if you accidentally hit an unattended car in a parking lot you left a note on the windshield. Gone are those times (decay of ethics in society? too litigious? too self centered?). So it was no surprise to find my rear bumper crunched in a parking lot with no note. Classic hit and run. AAA recommended this body shop and I am glad I used them. The staff were all very friendly and courteous when writing up the paperwork and examining the car. Danielle was especially nice and helpful. They kept in touch with me daily to let me know what was going on with the repair and when it would be ready. And on the day I picked up the repaired vehicle the smiling staff had me on the road within minutes of my arrival. The repair was flawless. Good work! While I only paid the deductible, I noted on the very detailed paperwork that the full repair cost was quite reasonable. I would definitely come back here for any body work I needed done. read more

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Terrible experience. No a single word could be trusted from them. First, I asked whether they could order the part first. I would drop my car there when the part was there. They said yes. Later, they said no and told me no worries. The part normally comes really fast. I trusted them and left my car there. They kept my car in there for almost three months and kept telling me "not their fault, Lexus not producing the part. They cannot return the vehicle because safety issues. Ask me to contact Lexus." During these three months. I needed to keep contacting them and Lexus. I had to rent a car without my vehicle. Rental costed me thousands dollars, which not covering by insurance company. The manager Mark promised to give $100 credit. By the time I picked up the car, they said that they could not offer the credit. When I inspected the car, I only paid a attention for what they fixed. Later, when I came back home and found stains on the back seats. read more

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They did a terrible job of fixing the back of a Prius. And charged a lot. Even though insurance is covering, at least then charge more and do a good job. Will post pictures later of just how bad it was. Despicable. ----- they of course reply on yelp and claim they want to fix or help but the car was already brought back to them multiple times and still the quality of the back is terrible. the gas cover didn't even fit or close the first 2 times. returning a car in that condition and making an excuse like "oh, it's just like that" is pretty bad. read more

Fix Auto Irvine - Huge gaps after fixing 3 times. Gas cover didn't even close the first 2 times. Wasted a ton of time. And still in terrible condition. - Body Shops Near Me - Irvine, California