This is my second time using class auto ( formerly spectrum collision) and I am truly so amazed at how great this place is. My first accident (not my fault lol) they got everything fixed and done quickly. The second time though (again not my fault lol) they really shined as a business I will forever go back to. From the very beginning Corey and his team worked so hard to get my car back to its original appearance. We unfortunately were dealing with State Farm (if you know you know) who were being extremely difficult but Corey handled everything so well! When State Farm wanted to use Used parts on my car Corey was able to work out a deal to get new OEM parts because he knew that was really important to me. State Farm dragged things on but Corey kept me updated and as soon as everything was settled he got the guys working on my car immediately to get me my car back after a month and a half dealing with Stare Farm. Once he was able to work on my car I got it back in less than a week! When I got my car back I was in awe with how nice it looked - literally looked brand new! But here's where I really have to give a HUGE shout out to these guys. They not only gave me my car back with the damaged parts repaired but they went above and beyond to not only clean up things under the hood and my all weather cargo mat, but they even saw I had 3 tiny little chips on my back bumper (which I've had for years and have been too lazy to just add some paint to cover it) and covered it for me! That really left a smile on my face and it just goes to show you that these guys really care. I don't care what insurance companies say about using only their approved shops, I will only use Class Auto from here on out. Thank you guys so much! read more

Class Auto Irvine - Repaired!! - Body Shops Near Me - Irvine, California

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I am more than satisfied with the repair work done on my car. I was treated very well and my car was returned sparkling clean.

I had an outstanding experience with this shop today. I came in with a Tesla that had sustained some minor body damage that rendered one door unusable. I wasn't looking for a complete repair at this time--I simply needed a practical same-day solution that would allow me to get safely back on the road while I consider my long-term repair options. From the beginning, Corey took the time to understand my situation, even willing to text with me over the holiday weekend. He understood what I was trying to accomplish and suggested creative alternatives rather than just assuming I wanted the most extensive repair possible. He listened carefully, evaluated the situation, and offered thoughtful guidance without any pressure. Five stars for Corey. Pablo then stepped in with obvious competence and experience. Seeing my situation, he was willing to step away for a short time from another job to help me achieve exactly what I needed today. I left not only able to use my car the way I need to again, but also feeling both relieved and much more informed about the next steps. Five stars for Pablo. What impressed me about this experience was the judgment these two displayed. There can be multiple ways to approach an auto body issue, and the mark of a truly professional shop is knowing when to recommend a comprehensive repair and when a creative, perfectly suitable alternative option will help a customer accomplish their immediate goal. Instead of insisting on sell me business in one specific way, they respected my priorities and provided exactly the level of service I needed today. That approach earns my trust. When I'm ready the next repair on this vehicle or another one, I will remember that this shop puts customer's needs first. Thank you Corey and Pablo for a superb customer experience today. read more

Corey over at Spectrum Collision bar far is the best I have ever dealt with! He very kind thoughtful and very thorough! I would recommend him extremely highly!! Best experience ever! They do exceptional job! Their work is highly recommended!! read more

I do not hand the keys to my car to just anyone. I have been the single owner of my Mercedes C63 AMG powered by the legendary M156 naturally aspirated V8, so when my car was damaged I was devastated. The damage didn't even happen while I was driving. I trusted a smog shop with my car for a routine test and they drove it into a wall. After that experience, my trust level was essentially zero. Because of that, I approached the repair process carefully. I called 45 collision centers across Southern California and went to five shops in person throughout Orange County, where I obtained estimates and interviewed the teams who would potentially be working on my car before deciding who I would trust. Many shops immediately pushed aftermarket parts or seemed more focused on moving insurance work through the system than repairing the car properly. Then I found Spectrum Collision. From the first conversation with Shawna, I could tell Spectrum Collision operated differently. I worked closely with Corey and Philip, and the professionalism continued throughout the entire process. Communication was excellent. Every call or email was returned within the hour or by the next morning. Spectrum Collision clearly puts the customer first. I was adamant about repairing my car with OEM parts, and they were equally clear about following proper manufacturer repair procedures. They met every expectation I had and exceeded them. On a performance car like an AMG, OEM parts and correct repair methods are not optional. The results speak for themselves. My car has Mercedes 799 Diamond White, a three stage pearl finish that is notoriously difficult to match correctly. Spectrum Collision nailed it. Even in direct sunlight the color depth and metallic are perfect. Panel alignment, paint finish, and overall fitment were exactly what I would expect on a properly repaired AMG. If you didn't know the car had ever been damaged, you would never see it. Spectrum Collision was transparent about timelines, the work is backed by a lifetime warranty, and they worked seamlessly with my insurance company Wawanesa. Spectrum Collision is also a local family-owned business in Irvine, and it shows. There is genuine pride in the craftsmanship and a level of service that is rare in this industry. If you care about your car and want the repair done correctly, stop searching and take it to Spectrum Collision. read more

Class Auto Irvine - Body Shops Near Me - Irvine, California

After having previously good repair experience there after our car was involved in a serious rear end collision several years ago, I stopped by for advice after our same car experienced keying damage. I talked to Corey Neveau (project Mgr) to get advice on how to repair and what it would cost. He looked at the damage said he didn't think the scratches were too deep and offered to have their paint guys buff it out and correct it at no charge (what a pleasant surprise). They did a great job and didn't charge me anything. Thank you and Kudos to your whole staff for the great job way beyond my expectations. Ed - Lake Forest read more

We were rear ended. It sucked, luckily, no one hurt, etc. but it was annoying dealing with insurance, and trying to find a certified shop for our BMW. After searching, we reluctantly landed at Spectrum Collision - Reluctant as we were simply annoyed with the entire process. That annoyance quickly turned into relief as working with Corey and team Spectrum Collision has been a joy. Corey took the reigns over and worked with our Insurance Company, and reassured that he'll take care of us - and he certainly did! He kept us current, coordinated with our insurance company and let us pick up our car when it fit our schedule not Spectrum's schedule. Pick up was easy and the best part? Both the interior and exterior were cleaner upon pickup than it's ever been since we bought the car! It was spotless!!!! Great job, thank you Corey and Team Spectrum Collision! read more

When an unfortunate incident happened to my Range Rover I was referred to Spectrum and they were amazing. Alvin helped every step of the way and made sure my car looked like new again. I'm so thankful for Alvin and his team for fixing my car and now it looks perfect again. I would definitely recommend them. Great communicators and great work done by all. Thanks again read more

I was incredibly pleased with the exceptional customer service provided by Pablo, the technician who assisted me with my car damage. Also, the team's kindness, professionalism, and genuine attentiveness to my needs made the entire experience seamless and stress-free. I truly appreciated their care and support throughout the process. read more

Had to get my Mercedes EQE repaired and decided on taking it to spectrum collision since they are certified by Mercedes for repairs. Alvin did a phenomenal job of making sure my car was repaired perfectly, and left the shop looking better then even before the collision. I hope to never need to take my car to a body shop again, but if the need arises, I'll certainly bring it back to spectrum collision and insist my car gets assigned to Alvin! read more

Alvin was very responsive during whole process. Car came out looking great. Would recommend for bmw

Loved working with them. Alvin did a tremendous job keeping me updated and working with my insurance through any obstacle that arose. The quality of work is phenomenal and my car looks as good as new. They took great care of me and my car. Highly recommend for any accident or body repairs neeeded. Everything was finished in the timeline I was given and for the deductible I paid, the value is through the roof and better than expected. read more

Class Auto Irvine - Body Shops Near Me - Irvine, California

Spectrum did a nice job repairing my car. The paint matches well and the window turned out good too. My only complaint is that you need more people to pick up customers. I had to wait another day to pick up my car. Recommend this shop! read more

They are very professional! We always receive attentive and friendly services with all of our cars repair her over 15 years. Overall 5 stars service and quality works! read more

I dropped off my 2024 Kia soul at the body shop and it was rear ended by another party. It has a small dent and a broken backup camera. The other parties insurance paid for the damages and gave us a free rental for 2 months. These crooks at spectrum OVERCHARGED $10,000 to fix a small tiny dent and to replace and back up camera and to replace the back vinyl wrapped portion of the car. I would say that the damages didn't look more than $2500. It's not my $10,000, so I don't care, the insurance carrier got scammed by spectrum. This is why our insurance rates are going through the roof because spectrums overcharging by 4 times. The brand new car was bought 1 year ago for $20,000 and these crooks overcharged the insurance carrier and then took 2 months to fix the car and when we sent an employee to pick up the car, both the back up camera and the vinyl wrap was not installed. The manager Ted had the audacity to give us a $100 check and said do your own vinyl wrap. We will call the insurance carrier right now and explain how fraud was properly brought onto them by spectrum by wayyyy overcharging and not completing the job. We will hopefully get spectrum to fix their problem. $10,000 damage was way overcharging the insurance carrier plus they didn't complete their job properly and didn't complete it read more

My car is beautiful again! I was really worried about color matching and Alvin and his team made sure to pay great attention to detail when working on my car. When I was looking for a repair shop they stood out due to their quality of paint manufacturer. There was an issue with one of my parts coming in painted already and it was actually about 2 shades lighter than it should. Alvin contacted me to let me know and give me my options. They were so amazing and took the part off to sand and repaint it themselves. My dad has been in auto body for many years and was extremely impressed with the attention to small details and accuracy to manufacture quality they gave to my car. He said we would definitely recommend them to anybody as well! read more

Great experience! They repaired my Tesla after it was hit and did an excellent job. The car looks like new, communication was clear, and Alvin was professional throughout the process. Highly recommend! read more

I really was impressed with Spectrum and had to share. After my Tesla was hit on the fwy, the other driver's insurance company recommended Spectrum, a Tesla certified body shop. Alvin was friendly, super communicative and took care of everything, including all of the billing with the insurance company. After the initial assessment, he was clear with with the upcoming process and let me know how often I would receive an update on my repair progress - and they followed through. My car was finished before the date they promised and it looks great! They even cleaned it before handing it over to me. I would definitely recommend them! read more

If I could give more than 5 stars, I will definitely do it. From the first day of dropping off my vehicle to the day of picking it up, all the staff members have shown nothing but professionalism. Big shout out to my project manager Johnny! He had been helping me to communicate with insurance and keeping everything transparent to me. Also a big thank you to the mechanics! My Bimmer looks just like new! read more

We had a minor fender bender as our car was hit in the rear bumper. AAA recommended Spectrum Collision for us. They were very professional and was quick to respond. They kept us updated with our service and did an awesome job of repair. Would definitely recommend Spectrum Collission! read more

Alvin did a great job from start to finish! Making sure that I had an accurate timeline and gave two weekly updates. My car was returned in perfect condition and looked brand new! Thanks Alvin! read more

Service was quick and easy. I dropped my car off, filled out some paperwork, and throughout the repair process, spectrum collision kept me updated on the status of my vehicle as it was being repaired. The repairs itself came out great. I couldn't even tell the difference between how it was before when I dropped off the vehicle and after I picked up the vehicle. I will definitely come back to spectrum collision in the future if anything else happens to my car. I'm also going to give a shoutout to Alvin!! He was the one who helped me get through the process. He made the process so simple that I knew my car was in good hands with him and all of spectrum collision. read more

Spectrum collision was the best choice I could've made. They were professional and extremely helpful. Their paint match was perfect. Their customer service is outstanding. Their detail work is excellent. Spectrum Collision is the only place. I will take my vehicles for repair.. They are a high-end shop so if you drive a car that you love and paid a lot of money for this is the place to take it. I hope this can show a little bit of my appreciation thank you, Ted and Alan. read more

Class Auto Irvine - If you can tell what part of the car has been painted. Let me know , if I hadn't seen the scratches or chips. I would never be able to tell. - Body Shops Near Me - Irvine, California

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I had taken my first vehicle for paint work to be completed and I loved the results done by Spectrum Collision. I was recommended by Irvine BMW to Spectrum Collision. I chose them because I can trust them, they get new OEM parts, and they truly value their clients. This is my second vehicle, I brought for repairs since I had a car accident. I highly recommend Project Manager, Alvin Sevilla. Alvin had great customer service, he is very professional. He kept me updated with repairs as promised and made sure the quality of the repairs was perfect. I'm very satisfied with the work done. My vehicle looks like new. Thank you Alvin and the team of Spectrum Collision! read more

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I would NOT recommend this place. We brought our car in for a minor scratch SIX weeks ago. It's been a constant struggle with delays and they keep saying they need to wait for parts. They even took the car apart, knowing full well they don't have the part necessary, kept it in the shop for a week without work being done -- all while we wracked up car rental charges -- then charged us $380 to reassemble the car while they wait for the part and then when they finally got it, it still took weeks and the car is still not ready. read more

Quality craftsmanship. My model 3 rocker panel got destroyed. R & R had to be done. Graham lite had to be fixed as it got ground like hamburger and my side skirt was replaced. Ted , the Tesla Service manager was honest about time frames and delivery regardless if it was what I wanted to hear. Tesla parts LAG! Any how, see pix and you'll see.. A rocker panel replacement has to be right ... ! I recommend this Team at Spectrum Collision. read more

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Teddy seemed normal over the phone, and was awkward and rude in person. I asked for a quote to fix my car and even if they had contacted me back with one (which they were so unprofessional that they didn't) there is no way I would work with someone like that. He is disrespectful and arrogant for no apparent reason. I would not waste your time here and look for shops that provide good customer service, Teddy is a reflection of how poor of a business this is. read more

Better than expected! I had my new car's body and suspension repaired at Spectrum last year, and the work was done well. The paint matched exactly, the team provided clear and timely communication, and I was overall happy with the result. Last week, I returned to have them replace my other car's windshield because 1, they offered competitive pricing 2, I knew I could trust them and 3, the email responses were quick and professional. Nice people at the front desk, too. read more

Want to thank Ted the manager, Robert Cruz shop foreman, Phil. I taken my Mercedez C300 2020 to the shop on 3 separate incidents for repair, I will not take my car anywhere else. Spectrum Collision has been the place to repair our cars and family members, friends. We are very happy with the level of commitment from this business they do an awesome job they also return your car fully detailed just like getting a brand new car out of the dealer, I highly encourage and recommend this place for your future repairs you will not be disappointed. read more

Class Auto Irvine - Body Shops Near Me - Irvine, California

5 star customer service for Robert. I had an appointment with somebody at 5:45 pm, unfortunately he had to leave early that day. Robert helped me with what I needed without any hesitation even though I wasn't scheduled on his work. World class customer service for Robert!!! read more

Class Auto Irvine - BMW - Body Shops Near Me - Irvine, California

My car was hit in a parking lot and had a dent on the back driver panel and some scratches. I went through my insurance and decided to take it to Spectrum collision for repairs. Alvin helped me out through the whole ordeal, updating me every week on the progress. I was very impressed with the level of commitment from this business and made the process less stressful. I picked up the car last week and the car was just like if nothing had happened. It was really a great job done. I would recommend this place for the quality of the work, and the level of communication. read more

This is going to be short and sweet. They came highly recommended by Irvine BMW. My car (BMW 535i with M-Sport Package) was struck by a recovering multiple DUI offender while parked at my home on a Saturday. Its suspension and steering column were badly damaged. I have been undergoing treatment for cancer / leukemia for the past year and I did not have the energy, time or ability to make an extended effort to be involved in the repair process outside of giving the car to the most trusted shop to take care of it. The repairs were quoted at $18,500, I had no problem with this but my insurance provider would not agree to OEM parts for the entire repair. That issue is one I have with the policy but my concern with Spectrum Collision is the method which everything was handled. They burned through 35 days with the car in their possession and not a single thing had been done. My rental period expired and the my insurance provider was thoroughly annoyed with how aggressively Spectrum was trying to get every single part to be absolutely top shelf even if it wasn't necessary to complete the repair. Ultimately I had to make the decision to have the car transferred to a collision repair center that would complete the repairs and at this point I was annoyed but still neutral with respect to my feelings about Spectrum Collision. The ultimate kicker was when it came time to have the car towed to the other facility Spectrum Collision insisted they should be paid 250 dollars but refused to accept payment from my insurer!!!!! I at this point was absolutely fed up. Luckily my mother stepped in to help handle matters as I write this I'm about to go in for another 7 hour treatment. I am genuinely disappointed with Spectrum and intend to forward my complaint to BMW USA to review their status as a certified repair shop. I would strongly advise anyone reconsider sending their car for repair to Spectrum. Unless price is no object in any context then they will not demonstrate any flexibility or consideration. And professionalism was seriously devoid from this process. read more

Worked with Alvin on repairs on my Mercedes and he truly went above and beyond from the initial hello and discussion about repairs all the way to the end when I got my car back. He not only fixed up the damages but helped out with another area of damage to the car and even put air in my tires which might not sound like a big deal but it really shows how thoughtful Alvin and his team are. He didn't even emphasize how he did all this extra stuff, I just realized it after I got my car back so he's quite humble as well. Def recommend seeing him if you need repairs! read more

My dad brought in his Lexus LX570 and we love how the repairs turned out. The customer service at the collision center is top tier and we appreciate how well spoken, our estimator, Alvin is. He kept us up to date on the time table of the whole repair and we felt the car was left in good hands. They detailed the car to perfection and the car looked brand new! 10/10 would recommend the collision center. Alvin and everyone I had the pleasure of talking to were very kind and I strongly recommend you take your car there. read more

Fast , efficient, great pricing and very easy to work with . They returned my car in perfect condition fully washed .

Spectrum Collision treated the repair of my car as if it was there own. From the beginning to the end, they were helpful and responsive while helping me manage my insurance carrier. read more

these scam artists have stolen my car!! they claim they are "waiting for the new bumper" since may! it's august 22! they're flat-out lying and trying to charge me a "storage fee" it's a complete scam! they are thieves! no one there will help you! it's a fake business that erroneously and illegally charges customers for nothing! i will be reporting them to the bbb and contacting an attorney! stay away from these con-artists! read more

My model Y was damaged during a hit and run. I went through my AAA auto insurance and Spectrum Collision was a preferred shop that specializes in Tesla cars. This was confirmed also through the Tesla app when I checked what repair centers were available. I was connected with Alvin Sevilla at Spectrum Collision. He did an excellent job and communicated well with me (kept me updated on status of my car). I'm very satisfied with how my car was taken care of. My car was fixed within a reasonable time (projected about 3 weeks long even though it was during Christmas/New Year holidays) and it actually was ready 2 days earlier. When I went to pick up my car, I thought it looked like a brand new car as they also cleaned/polished my car for me. It was as if nothing ever happened and I just purchased a new car. I only had to pay for the deductible and my insurance covered the rest. Overall, great experience with Spectrum Collision, despite an unfortunate experience with a hit and run. read more

CANNOT SAY ENOUGH HORRIBLE THINGS ABOUT THIS PLACE. HAD MY VEHICLE FOR ALMOST A YEAR AND 2 MONTHS! Horrible customer service. Horrible at getting back to you. Horrible at getting your car fixed on time. I was involved in a rear end collission Thanksgiving week of 2021. After speaking to a representative over the phone, they told me it would take about 2 to 3 months to get the car fixed, and to drop off the car. I dropped off the car the first week of December 2021. They told me again that it should take about 2 to 3 months. A couple months go by and I'm given the run around that my car is still not fixed and that they are waiting on parts, and that there were supply chain issues. After a while, they stop responding to my emails, my calls, and so forth. They are horrible to deal with. The person handling my car told me many times he would get back to me the following week and nothing. I would litterally have to email or call a couple of weeks after to follow up, and see what is going on with my vehicle. Then, I am told the person who was handling my car is no longer there. I started to speak with another person about my car. I was told when my car would be ready but guess what? It wasn't even close to being ready. I PICKED UP MY CAR JANUARY OF 2023. Yes, that is correct. Spectrum Collission had my vehicle for almost a year and two months! I felt hopeless in that I couldn't just pick up my car. If they knew there were supply chain issues, they should have let me know from the beginning instead of telling me after my car was disassembled, where I couldn't get my car out. So no only did Spectrum have my car for over a year but you could only imagine the cost of a rental car during this time. I lost a ton of money because of their multiple misrepresentations on when the vehicle would be completed. Heck, I could have just bought a used car to drive around if they were open and honest up front about how long it would take instead of giving me the run around. I really do not care if there is supply chain issues, Covid, or what not. If you know there are problems, you should let the customer know before hand, and before disassembling the car leaving no choice but to leave it there. I wouldn't take your car here. Highly unprofessional. If I could give them a negative 2 stars, I would. read more

Alvin Sevilla, the Tesla manager assigned to me was very helpful and communicative from the get go. Very reliable and easy to reach when I needed to . Great quality of repairs , done on time and after service . Will recommend Spectrum Collision for fixing your Tesla . read more