Stay away from this place. We made the mistake 2x. 1st time we took our model 3 in aug 2023. After much delay it end up being total so we got another tesla as we couldn't wait any further. Unfortunately, we got rear ended again in Feb 9 2024. It had been over 6 wks and we still haven't gotten our car back. We were promised last Wed and now it it next wk. They ruin our kids Easter for 2024. Since it has been over 30 days our car rent was up last fri so we been stuck without a car. At qs the parts were back order then after they gotten the parts still took weeks. Poor communication. We called so many times and keep being told we are trying. It was been very frustrating process. read more

My daughter car was there for accident repair they did a good job Ted the manager and Alvin was on top of it we appreciate there customer service I will recommend all my family and friends read more

My experience with Spectrum Collision rates a ten, especially working with Danny Ngo. he was Patient, Professional and gave me detailed information plus he was always responsive. From the initial call to front desk to others were exceptionally polite, informed and easy to work with. My situation was time consuming working with two insurance companies especially during the inclement weather but Danny was always more than pleasant. My car is great! read more

Alvin took very good care of us when we brought our M8 BMW in for some rear bumper repair work. It took less than two weeks to repair our vehicle and get us back on the road. He kept is informed during the progress and delivered our M8 in like new condition. I highly recommend Spectrum Collision for any auto body repairs. read more

Alvin was cordial and professional from start to finish. He knew how to deal with my insurance company even when they were giving him a hard time. You can tell they have high standards down to the paint coloring blending and matching perfectly. He guarantees their work so you feel secure. Alvin was so good in updating me with the progress and timing every step of the way. He was sweet in answering all my many questions. Thank you Alvin! read more

Top notch work - bumper looks brand new! Alvin was transparent and communicative. Highly recommend Spectrum Collision!

The job was more lengthy and extensive than I had imagined. I was very fortunate to be working with Alvin. He made the event less stressful, kept me informed and was proactive in his communications. I really appreciated that I was well informed and knew what was going on along the way!!! read more

The quality was awesome and Johnny was a total professional. My car was finished when promised and looked brand new. Great place!

Inside and out looked amazing would recommend to anyone. Quick turn around time. when i dropped it off the inside wasn't the cleanest but they took the time to clean the inside as well before i picked up my car i really appreciated that as well. Looks like nothing ever happened read more

Staff at Spectrum Collision and Ted were fantastic. Dealing with Tesla Insurance was like pulling teeth so kudos to this team for handling Tesla Insurance's lack of customer service. They tore the car down and deemed the vehicle a total loss. I appreciate Ted for being patient and explaining everything to me as this was my first car accident. Hopefully I don't ever need to come back, but if I need body work, this is the place I will go to. read more

I was in my first auto collision where someone hit my whole front end of my BMW . I was so sad more than anything cause I'm 68 & this was my first collision. I was recommended by BMW in Irvine to use Spectrum. I was connected with Corey . I must say he was very knowledgeable, & professional. Corey explain they would need to order the parts. I wasn't sure how to deal with the insurance company of the person that hit me . Corey was so awesome and he told me he would take care of the insurance company. The next thing I knew , Corey called me to let me know my car is ready. When I went to pic it up , I couldn't believe what an outstanding job they did . It looked like a brand new car ! I felt like they painted the whole car . Corey & his team truly take care of their customers. Thank you so much Corey for your great service read more

I had a fender bender with my brand new 2020 Tesla Model 3 (700 miles) where I was not at fault. My passenger side door was damaged and I understood since this was a Tesla, I could take a couple months. There were delays but they wanted to make sure everything was right. When I received the car back, there were major gaps in the front headlight, B panel door area, and rear turning lights. And the paint was damaged: swirls everywhere, water stains, scratches. I wasn't pleased with the condition of the car, but Ed (the owner) personally called me and understood my concerns and vowed to make everything right. They took the car back and were great. They polished and cleaned the car to perfection and fixed all the gaps. They truly do care about doing a good job. I recommend this place! read more

I don't normally write reviews but I have to give credit where it's due. As someone who is in the auto accident law industry, I used to recommend clients to go through their insurance recommendations, however, having been in an accident myself, I was recommend to Spectrum Collision through Issac at Irvine BMW as I wanted to make sure the body shop was BMW certified. I can safely say, I will always recommend Spectrum Collision to any one of my clients and to family and friends. Everyone from Pedro to Collin have been welcoming and kind especially Alvin who was my point of contact. He was very thorough and made sure my experience with them was exceptional. He updated me as updates came to him and went above and beyond to make sure every part was accounted for as the extent of the damage was not noticeable to the naked eye. Alvin had also let me know prior to bringing my car in that there may be an out of pocket fee in addition to my deductible as he noticed discrepancies in geico's preliminary estimate. This did scare me a little, however, I will always value the transparency/quality over the cost. He was able to negotiate with Geico and get them to pay for all new parts. I am extremely appreciative and impressed. All in all, it felt like I was truly taken care of and for that I can't thank you all enough! read more

This is an update to my original review: I would love to be giving Spectrum 5 stars if we didn't have any issues with the first go around of service. These guys do amazing high quality work! It's proven that they can and will get the job done right. They are open to conversation and constructive feedback and truly want you to be happy with the service they provide. Johnny has been my advisor for several years across multiple cars. He's amazing, super friendly and goes out of his way to support you. Ed, the manager of the shop is just as amazing and helpful. He communicates throughout the process with you so you feel comfortable with what is happening and gives you honest feedback of any potential delays or issues and I personally very much appreciate that level of communication. These gentleman have gone above and beyond to make sure I had a great outcome! If there is ever anything you are not happy with, even if it was not related to the original issue that you came in for, these guys will do their very best to make sure it is fixed to the best of their abilities. I very much appreciate their time and attention to detail and the high quality of work that they produce. read more

Just spoke to Bill Price at Spectrum Collision. I was trying to get my car fixed after a bad accident, was referred here so I dropped the car off to get an estimate. They sent me a contract for $3000 to pay for the estimate and would not touch the car if I didn't sign, when I questioned why I needed to sign a document I was met with hostility from Bill Price. I didn't want to sign something saying it would cost me $3000 just to get an estimate. When I talked to Bill Price he said just sing it or go somewhere else, completely unprofessional and quite honestly rude. I asked him to show me in the contract where it said I would not be liable for that amount if I decide to take my car somewhere else and he couldn't. He told me to read it myself and either sign it or pick up my car. He then started insulting me and calling me names and finally hanging up on me. What an unprofessional person, don't work in the service industry if you cant handle people. If you want people to sign something know the details about your own contract. Something bad is going on there otherwise why would he respond like that. Now I have to take my car somewhere else. But I'm glad that I will not do business there. DO NOT take your car here read more

Over many years, we had several cars that got serviced for body work in this place. Without question, it is BY FAR the best place for all around great customer service, great technicians, and great results! They explain the process clearly, give you a timeline, and then stick to it. While they work on your car, you get regular updates and quick response to questions. The best part is, when they finish the work, your car looks BRAND NEW and you drive away super HAPPY! HIGHLY recommend this place. Hope you never need them. But if you do, go to Spectrum. Your car will be happy too. read more

Car was gone for 4 months as this shop wrestled with State Farm to get adjusters out for change orders and approvals. Fortunately I bought another car 2 months ago. They do good work. I have a 2021 7 series.. not bragging as it's a lease but it's a $100k+ car and they are BMW certified. Lady sideswiped me good and they even had to replace a door. Couldn't find one flaw in their work and I am very particular. Thanks Corey! read more

Great for PRO work on your high end car, with my experience being with a 7 Series BMW. Had a minor collision a few weeks ago. Spectrum (Danny) took care of my car PERFECTLY, from A to Z. Danny first set a realistic expectation and timeline from the get go, clearly explaining the entire process. Spectrum coordinated all work with my insurance carrier, acquired all genuine BMW parts (their strict policy), and executed all related repair/replacement work flawlessly, including coordinating final settings/programming at the BMW dealer. Danny kept me up to date with texts and progress pictures every step of the way. And finally, Spectrum completed my car a few days earlier than expected. I've had the car back for about a week now. Zero issues. Looks fantastic. I would NOT have gone to any other place for my BMW. Great work Spectrum Team! Thank you! Samer AW read more

I came in to get work done on a claim. I emailed info and left my co tact but nobody calls me back. I called twice to follow up and have been ignored. They don't need or want your business. Don't waste your time. read more

Top notch, friendly customer service and quality workmanship at Spectrum Collision. They completely restored the rear bumper on my Tesla model 3 to new condition and I received the car looking as good as it did when I drove it off the lot 2 years ago!!. Alvin kept me informed regularly throughout the process and the work was completed sooner than I anticipated. I highly recommend this wonderful team for all your auto body repair needs. Thank you Spectrum Collision!! read more

Class Auto Irvine - Before - Body Shops Near Me - Irvine, California

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The rear quarter panel was damaged during an accident. My insurance company (Farmers) recommended Spectrum Collision. Alvin took good care of me. My Tesla Model 3 was returned in a "like new" condition. read more

ALWAYS excellent service from Spectrum Collision! This is the second time they've taken care of my car, and both times have done an outstanding, excellent job! I couldn't be happier! I dealt with Ted Sanders and he was extremely professional and kept in constant contact with me the entire time. And my vehicle was done right on time as promised. Thanks for a great experience Ted! If anything else ever gets crunched again, I'll be back to see you. And I'll definitely be referring you to everyone I know. read more

Class Auto Irvine - They painted the entire front of my car and did a GREAT job! - Body Shops Near Me - Irvine, California

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Incredible body shop. I was fortunate enough to have Corey take care of my M3 under a bit of a rush because of a race I have this weekend. I will hopefully not be returning but if any body work comes up again? This is my shop. A+++ read more

Just picked up my car and had some repair work done to the front bumper lip, and the rocker panel. Damage while in service at the dealership. Gary and his team did an impeccable job. I hate when I see reviews that complain about not getting their cars back on time. I was told I'd get my car back on Friday, I knew that it would most likely be a couple of days after that, and if not, then great. When I picked up my car Tuesday morning, it was in better condition than the delivery date. Spectrum Collision is my go to body repair and detail experts. And a lifetime warranty on the work. Best body shop, PERIOD. Once again, thank you, Gary! Keep up the good work. I'd like to say see you soon, but you're in a business I'd rather avoid as much as possible. But in the event there is a little accident or something, you know I'll be back. I highly recommend them, especially if you have a high end vehicle. My car was a white 2016 BMW 750i XDrive. read more

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3/18/23...Two weeks ago, I took my Porsche 911 to Spectrum Collision Center to fix its rear bumper and wheel damaged in a minor car accident. I found only 2 places in OC authorized to work or Porsches. one that I actually used before was hard to work with and asked for an estimate just to see me. The owner didn't even return my calls and I'm glad he didn't. Spectrum saw me the same day I called and I was helped by Danny Ngo. Danny was knowledgeable and friendly. He worked with my insurance company and made the process easy for me. I picked up my car 2 days ago with anabrand new bumper ahead of the schedule and it looked perfect. I was worried about the paint not matching, but my car looks brand new (see pic).. I'm glad I went to Spectrum. hopefully, I won't need them again (haha), but I can recommend them. I believe they're also authorized for Tesla, and BMW. cheers. read more

Class Auto Irvine - New bumper. Perfect color-match. - Body Shops Near Me - Irvine, California

My car was hit by a flying wheel and I took my 2021 Macan here because they are the one of two Porsche certified collision centers in my area. I'm so glad I took my car here because insurance can be a real headache with replacement parts that aren't OEM. Corey helped me through the process and as much as I loved the car, it ended up being a total loss. I owe a lot of thanks to Spectrum Collision, I was able to avoid having non-oem parts on a practically new car under warranty. I didn't get any body work done here but I did see the cars that they repaired and they were top notch. Much better than the work I got done at Sterling. read more

This review is for Danny! I am so happy with the repairs done on my car. They finished everything in a timely manner and Danny was very communicative and informed me every step of the way! They were so helpful getting me a ride to the rental car place and worked with my insurance to get everything done the right way ! Thanks again !!! read more

Wow I just got my car back and it looks BRAND NEW. I am so pleased with the work done on my Tesla Model 3. I have heard people say it is hard to match paint on Teslas and my car looks perfect. The repairs took about a month (including some holidays, so maybe closer to 3-3.5 weeks), which seemed like awhile, but I saw other people say that quality work takes time, and now seeing the result I would agree with that too. Worth the wait. Bill was great about keeping me updated with a timeline. When I initially went into Spectrum Collision, their accurate estimate was way more than what my insurance had quoted. They worked everything out with the insurance company. There is an enterprise right around the corner too and it is easy to get a rental car while your car is serviced. When I picked up my car I couldn't believe how well it was cleaned. I highly recommend this place! read more

Great service. Our car came out looking better than when it was new. I'm a collision? Spectrum Collision is THE answer. read more

Brought in my wifes 2020 Tesla model X with 1,500 miles on it that was involved in a front end accident. The entire front end was replaced among A LOT of other parts. This was a very large and intensive repair. We chose Spectrum Collision because they are certified by Tesla and local. From the time the car was towed to Spectrum, Johnny was extremely helpful. He always kept me updated with what was going on and really went above and beyond. Covid really didn't help the repair process, so i really appreciate their hard work in getting the car completed in a timely manner. Johnny delivered the car to yesterday and looking 100% new again. Very happy with the repair work and with Spectrum Collision. read more

First off, they do great work. I've only had my car back a few days, but it looks great, drives great and as far as I can see, I can't tell that it was ever damaged. Second, they did complete the job on time. The exact day that the car was supposed to be done, I was told to come get it. My issue with Spectrum is their customer service, or in my case, complete disregard for it. In the customer service industry, you are supposed to under promise and over deliver. Anytime you cannot meet the word you give to your customer, you should do all you can to reach out to them and reset the expectation. Empty promises turn great opportunities for success into disastrous outcomes. I read the negative reviews before dropping my car off. I had hoped to not be the person to add another one. Since that isn't the case, I can only offer them 3 stars. If anyone at Spectrum reads this, I offer the following. People come to you after a "bad" experience. They entrust you with at least a portion of making it all better. As such, the customer should never be on the pendulum end of your excuses. Focus on your customer and treat them like they are priority number one (even if they are not). read more

Spectrum stood by their work on my Tesla model S. Their body and paint work is among the best in the industry. Their customer service is outstanding. Here's where it matters, my car went into the shop in November for a minor body repair on the rear right door. With Tesla's the windows do not fully close until it senses the door is closed to prevent pressure changes. Well my car window was partly down due to a sensor issue. I informed a service tech of the issue. Later that week it rained. When I picked the car up there was water damaged to the headliner. Spectrum owned this, 100% and replaced the headliner. It was no small job. Bottom line, they will not leave you with less than a 100% job well done. Special thanks to Ed and Ted. I'll upload photos to complete this post. Job well done, we need more shops like yours in the body shop industry. read more

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Thank you Corey! Thank you Corey! Thank you Corey! Thank you for making the whole process very easy and making my daughter's car better than new! Excellent communication skills even got a hold of me on his day off to let me know the car was ready for pickup. Even the staff at the front desk were amazing. They all complement each other very well. Even had a small issue after getting the car back and Corey make sure that we we're happy and took care of something he didn't have to. Thank you Spectrum Collision! read more

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Great Service, specially Danny Ngo who helped me all the way, getting in touch with the insurance company and making sure everything was done right and covered. Got my car, detailed, clean and looking new. One of the best collision repair companies I have ever dealt with. I would recommend it to anybody and everybody. read more

The power of social media can sometimes be more beneficial then senseless hash tagging and organizing useless marches. Case in point, after my negative review of this business, I was personally contacted by them and they were more than happy to make things right. As a customer of any business, I definitely appreciate it when representatives of the company can admit fault, or when things falls through the cracks (because customers aren't ALWAYS right either) and are willing to work with the customer. Nick was great to work with and straight to the point in what had to be done to make things better in my situation. He is a stand up guy with no BS and will take very good care of you. After they detailed my car, the Evora looked SPOTLESS and was ready for a beauty contest. Thanks again!!!! read more

Class Auto Irvine - An AMAZING detail job by Nicholas and his team. - Body Shops Near Me - Irvine, California

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Quoted me $5k to fix my Tesla Door because they had the only approved repair shop in the area. Felt shady that they were abusing their status. Feel free to correct me if I'm wrong and I'll change the rating. I went through Geico and they recently approved other body shops in the area and I was quoted $1300 from another Tesla approved shop down the road. read more

Tesla lake forest sent it out to this location to align both driver and passenger door. They also had to fix rock chips on the leading edge of the passenger door. They fixed the rock chips but created another problem. read more

Class Auto Irvine - Overspray in my Tesla. - Body Shops Near Me - Irvine, California

If you're looking for a good repair and no customer service, this is your shop. I was rear-ended and decided to take my Tesla to Spectrum because it was a certified body shop. From the start, I felt treated more like a number compared to a customer. I never felt assured my car would be taken care of but considering I needed my car back asap, I hesitantly dropped off the car for repairs. Luckily when I picked up the car, repairs were completed properly and there were no issues. I suggest that management train their staff to be more personable towards their customer. read more

I called to get my cadillac cts damaged bumber repaired, they asked for my insurance info , o said im not going through my insurance, ill pay out of pocket, he immediately gave me excuses on why he had no vacancies at the moment and. They just wanted to rob the insurance company read more

THREE MONTHS AND COUNTING So far, getting any useful information from Johnny at Spectrum has been a complete goat rope. I get it- he's got my car held hostage now that it's partially apart and on the frame (or whatever!) His entire M.O. is blaming State Farm. Funny thing, I talk to State Farm regularly and his only communication with insurance is after we try to contact him and before he actually picks up or returns a call. Note: State Farm actually shares info with their customers and I know he only calls after we've already called him for updates (which now will occur daily). We got referred to Spectrum because the shop we would normally use could not complete the repairs on a BMW hybrid. So, fine. We trusted them and took the referral. And THREE MONTHS LATER we have no answers, no car and no timeline of when we can expect the repairs to be complete. I'm furious and feel like the whole method is an insurance scam. Submitting supplements to my insurance (we are up to 5 now) in "baby steps" (his words) and only when we press him for updates is unacceptable. I tend to be a post the positive reviewer. I hope something changes but can't see how that could be possible as messed up as this whole situation is. This is without mention (well now I'm mentioning it) of the incredibly placating, patronizing tone once you can get him on the phone. Gross and gross. Wish I had read the reviews before agreeing to leave my car with them. read more