We were very happy with our recent experience with Caliber Collision. The whole side of our car needed to be replaced. Our insurance company, AAA said it would probably take a month for the car to be repaired. They proceeded to send us a list of recommended repair shops to choose from. Fortunately, we chose Caliber. They did a perfect job with the repair and kept following up providing us with updates. The repair was done in less than 2 weeks! Great team of professionals and easy to work with. read more

Took my car here after I had gotten into an accident. They were wonderful! They kept me up to date with the process and my car was finished a lot sooner than they estimated. They made a bad situation into an easy experience! I highly recommend. read more

Very fast, efficient, and friendly service. I was very pleased with my experience and wouldn't hesitate to recommend to others!

I was very pleased with the service I was provided. The receptionist was warm and welcoming, making an otherwise tedious procedure, painless. Peter was with me from start to finish and was super accommodating, knowledgeable and it felt like he truly cared. My car was completed in less than a week, 1 day earlier than they anticipated. I am very grateful and recommend this business to anyone who is in need of getting their car repaired. read more

We recently brought our Toyota 4Runner to Caliber Collision (204 North Coast Hwy, Encinitas CA) in order to repair some scratches to the paint on the front and rear of the vehicle. My wife and I were most pleased to learn that John Gonzalez (Service Advisor) was still assigned to this local, as he had been most helpful with a previous repair to another vehicle that we own. In fact, it was due to John's previous assistance and the overall quality of the completed repairs, that we chose to return to Caliber Collision. Not surprisingly, John exceeded our expectations once again. He rearranged his schedule so that we could drop by the shop for a vehicle assessment, communicated with us throughout the repair process (phone & email) and delivered the vehicle on time and in restored condition. Furthermore, John's friendly and helpful demeanor made what otherwise would have been a rather stressful task into a most positive vehicle repair experience. In short, we highly recommend the Encinitas Caliber Collision paint and repair facility and John Gonzalez's professional and supportive customer service. read more

Peter and Caliber Collision did a fantastic job fixing a dent in my front fender! Their work was superb and it was a completely stress free experience. Peter handled the billing directly with the insurance so I didn't have to get involved at all. He also returned my loaner car to Enterprise for me. Also, I got the car back a few ahead of schedule. I am so happy with the experience! I would highly recommend Peter and Caliber Collision to friends and family. read more

Just got our car back from Caliber Collision and we are so happy with the work they did. We had been rear ended and the work was being done by the other person's insurance. Peter was amazing. He took great care in getting the parts quickly and keeping us informed. We got the car sooner than we expected and it looks great. And the work they did is guaranteed for life! We are going to take it back to them to fix a sliding door we've been wanting to fix for a few years. It's the place we'll go to for any future work we may need. We couldn't be happier with Caliber and the work they did. read more

Dream team staff! Like you just don't see this anymore, and in my experience, especially with Auto Repair. I was warmly greeted by a lovely gal called Perpetua who offered me a beverage. I was early so they had movies playing in their very comfy waiting area plus snacks and candy! Yay! Key to my heart! Martin was my service advisor...he was timely, knowledgeable and made the damage appraisal process quick and easy! Dealing with car crap is never at the top of the fun list, but when you do, go see these guys!!! Will absolutely recommend to pals! read more

We're so happy with our decision to use Caliber Collision after our car accident. They did a fantastic job on our car!! Their attention to detail and professionalism is superior to any auto business we have ever dealt with. We highly recommend them. read more

This guy saved me a lot of bucks and I'm still grateful. BMW asked me to get some minor scratches on my rear bumper taken out before returning my lease. They quoted me $400. I went here and the owner said it would cost me a "cheeseburger". I was like, what? So, he used a special compound and the marks were all instantly (almost magically) gone. I returned with a cheeseburger gift card from The Counter. Super-nice guy, I will head back here for bigger repairs. :) read more

Hands down the most profession, quality and customer service focused body shop I have ever been to. Bill remembered me from when he fixed my fender bender a year before. I had to bring in my Ford Focus after getting t-boned in an intersection. Their quote was timely and had everything prepared and sent to my insurance promptly. Great attitude and very helpful. I highly recommend going to check this place out of you are ever in need of some collision repairs. They take care of their people and have honest and friendly staff. A rare thing to see in the industry they are in. They are on the 101 right next to Hapifish restaurant just north of Encinitas blv. read more

Car repairs are never fun. The parts were delayed and the repair took longer than expected however non of this was the fault of caliber collision. Lindsay called me everyday to update me on the progress and went above and beyond to ensure I knew what was happening and tried to find ways to make the process less frustrating. I really appreciate all the hard work from everyone at caliber collision and am very pleased with the repairs. read more

Caliber took care of my Mazda after another car violated it at 40mph. Julie, the administrative genius, went above and beyond to coordinate rental car, information about my vehicle, and even was willing to work out a key drop for me if I wasn't able to pick up my car. Trevor was also extremely thorough and helpful with the mechanical side of things. My car was done quickly, done well, and there were no complications. I highly recommend Caliber to anyone who has the unfortunate need for repairs. They make it comfortable and easy! read more

A few months ago I was in a fender bender. Not knowing what to do, I drove to the Honda Repair shop in Carlsbad. Unfortunately, they did not have a collision service center and referred me to Bradley Allen Autobody instead. This was my first time having to deal with serious car repairs. The desk manager, Julie helped me with the entire process. My car was in such poor condition that I had to leave it there. Julie called Enterprise to request that they pick me up and set me up with a rental. They have a policy about not leaving anything in your car when you leave it at the body shop. Thus, after I picked up my rental at Enterprise I drove back to pick up everything that was in my car (a lot of junk). Julie helped me take stuff from my car to the enterprise car. Because Bradley Allen was not on my insurance's list of certified shops, I had to wait about a week for someone from insurance to give an estimate. Once the estimate was in, Bradley Allen immediately called me letting me know that they were ready to start work on my car. They notified me that they would use after market parts. I was nervous about after market parts and asked them to let me check with insurance. My insurance verified that Bradley Allen was correct and that I could proceed with fixing my car. About a week later I picked up my car and they went over the repairs with me. They notified me that a fog lamp was broken and was not included in the initial estimate. They encouraged me to call my insurance and add it to the insurance claim. Overall, at this point, my car looked great. It's interior was vacuumed out, its windows were clean, and the paint was sparkly. A great part of this experience was that I did not have to deal with coordinating anything with Enterprise. Julie made all the phone calls. I was able to drop off my rental at Bradley Allen and leave it there for someone from Enterprise to pick up. When paying for my repairs, Julie informed me that I could have my insurance mail Bradley Allen a check. I did just that for the next time I was in the shop. Unfortunately, about three weeks later, someone rear ended me in a parking lot. This time I already knew where to go. At Bradley Allen, again, I was offered a coffee while my car was getting an estimate. I was also notified that they could install my fog lamp from my previous accident at the same time. Finally, I had some damage on the back of my bumper from backing into a pole. They called me to ask if I wanted that to be fixed as well. They told me that this was the opportune time to get it fixed and that I would save money because insurance was paying for the paint job. Because of their call, I saved about $500 dollars. Thank you Bradley Allen for your great customer service and making my life less stressful. read more

+ Good + * Fantastic job on the bodywork * The consultants I dealt with were friendly - Not - * Job estimated for 8, but really took 19 days to complete * Special decal on the car was removed, but replaced with one for a lower model trim Do I recommend the shop? Yes, but do remember to check the finished details before leaving the shop. A truck, or SUV, (according to the insurance appraiser and folks at Bradley) backed into the rear of the car. Although the body suffered minor damage, the rear door caught it worse and had to be replaced with a brand new one. Cliff and Sheri were the two from Bradley who helped me. They were both very friendly and patient. The end result was amazing even though the shop took way longer to do the job than originally promised, While I was doing the final inspection with Sheri, I noticed the decal on the rear, which cost me $1,500 as a part of the sport package option when the car was purchased, was replaced with a decal for a lower trim. I asked for the original decal be put back on. Unfortunately the shop technician had thrown it away already - not cool. read more

Such great service! I recently crashed my car & was recommended Caliber, I can see why! They were AMAZING. So helpful, kind, & reassuring when I found out my car was totaled (sad thing). I will def. be going here for any repair in the future!! read more

I have been to this place before and I had great service the first time with bill. He no longer works there. I got Marty this time and WOW did he go above and beyond expectations. He made me feel like my life and daily duties such as school 4 days a week and work 7 days mattered. I wasn't just "number 73738399" I was lauren smiley. He was so timely with updates and texts about my car every single day. He also gave me a free rental !!! I consider him a friend not just some guy who fixed my car, exactly like how he made me feel. And that's how you get returning customers!!! THANK YOU MARTY!!! read more

Super impressed with their Customer Service, speed, communication. It's never 'easy' to have to get your car fixed whether from an accident or other damage. But they made it pretty painless. read more

Had an accident and got referred here about 4 months ago. Had my car taken end with front end damage from a hit and run. They came back with a $7000 estimate replacing a bunch of stuff that probably did not need to be fixed but whatever. They painted the whole front end and I asked if they could paint my rear bumper at the same time at no charge. Figured $7000 job they could do a $200 paint job as it was already in the paint bay. Service writer said no problem.. Was the end of the month when I get a call from the service writer saying they needed to deliver it before the end of the month for their bonus and I was out of town and I said no problem drop the keys off and leave it out front. They failed to get the alignment done on a front end collision wheel was shaking on the freeway and guess what they did not shoot the bumper like they agreed to. Had it dropped off again to fix the alignment and get the bumper painted. Had someone pick up my car they did the alignment but bumper still was not painted. Called the service manager he said no they are not going to do it after agreeing to it and was being really confrontational and very rude. bottom line staffs attitude sucks and they do not follow through. read more

I stopped in for an estimate the other day! The team is so helpful! The best customer service!

I was very pleased with the responsiveness and excellent service received from Marty Kuper. Although it's always disappointing to need body work done to your vehicle, he made the process as smooth and painless as possible and even came in a little under budget. I would highly recommend this shop, and would use them again if the need arises -- but hopefully it doesn't! read more

Rarely do I post a review but this one was 5 stars. Melissa was nothing but wonderful, customer service could not get any better. I cant remember the last time I dealt with a company that made things this easy. Highly recommend. read more

This is my second trip to Caliber in the last 2 years. Both times, we've had quick and perfect service and repairs. Thank you, Marty, for your sense of humor and keen eye. I really appreciated it. Never a fun experience to deal with insurance and even minor repairs, but Caliber made it easy. read more

I went in today to get a quote for my mini's bumper which was hanging off on one side. I told Mike I wanted the cheapest repair possible since every time I turn around that bumper is off if I hit anything ( those cement blocks for parking spaces for one). As I stood watching, Mike pushed back my bumper and did not charge me a thing. I am a very satisfied customer and I will go to Caliber Collision from now on. Thank you Mike. read more

Caliber Collision, on Westlake Drive in Encinitas made my bumper repair so easy. The staff was extremely helpful, knowledgeable, confident, professional and kind. They really go the extra mile. Best of all, I was totally satisfied with the bumper piece that was painted. It came out absolutely, perfectly beautiful!. Even though I didn't have an appointment, I was helped immediately. The customer service in incredible as is the workmanship of the repair. read more

Had a minor accident at a parking lot, by Lazy Acres in Encinitas. A "Fender Bender," or "Bumper Bender," whatever you'd prefer to call it. Went to this Caliber Collision on Coast Hwy 101, recommended by my Ins. agent. Her name is Melissa, she was not only kind and helpful, but assessed the damage right away, gave me options on the spot. Super honest, professional and saved me lots of money at the same time. I can't express enough how her way of conducting the business was exactly what we, the consumers, want to see these days! It was a 'night and day' kind of an experience from the other place I went to at first. Two totally different kinds of customer service by the same company, in the same town of Encinitas. Go figure! I highly recommend this Caliber Collision on Hwy 101 if anyone should need Auto Repair work!! read more

My son had taken his truck in for repair after someone hit his truck .I needed to pick it up for him because he was out of town. I was very impressed with Caliber Collision and Ken who took care of me. Most auto repair shops are so dirty you are almost afraid to touch anything . The whole place from the yard to the inside offices were very clean and organized .The staff were all pleasant and polite and very helpful.More important, the work they did on my sons truck were excellent . I would recommend Caliber Collision to anyone read more

Marty was the most helpful caring person about my car and myself. I got rear ended and they replaced everything correctly. I give this 5 stars because not only did they fix the car, Marty took time to check out my car. He had noticed my passenger mirror was missing, and took time to order the mirror and replace it- only charging for the mirror, no labor when my dealership was trying to charge me $500, he charged $50. You can 100% trust this place, and the people who run it. Whenever I have a problem I will always come back here. read more

I highly recommend this place! Everyone was so nice and I actually felt like I could trust them. Ken was very prompt and professional. The receptionist was also nice and their office was clean and cozy. Thank you Caliber Collision!! read more

Update, Caliber rocked, my car looked amazing!! Thanks again!

Took my car here after my back bumper was ripped off and Caliber did a beautiful job! Best looking part of my car for sure Ken was my contact and very helpful. He always kept me up to date on the progress of the fixes and made the entire process extremely easy. I appreciated the consistent contact and overall service at the shop. read more

Manuel with Caliber was awesome! I received an estimate immediately and the work was completed in record time. Two days prior to the initial estimate. Manuel is a top notch professional and extremely knowledgeable. Also, my car looked fantastic when I picked it up I had a wonderful experience and recommend Caliber and Manuel when you need their services in a pinch. read more

It was such a breath of fresh air to have received the customer service I did when I walked into the N. Coast location. The lobby was clean and neat, the entire staff was friendly. I was greeted with a smile from the front desk as I walked through the door and was assisted immediately for my 10am appointment by my Service Advisor - Ken. After receiving my estimate, Ken explained the entire process thoroughly to me for when I drop my vehicle off for repairs. They were so accommodating!!! A nice "Ocean-Breath-of-fresh air"!! Highly recommend this location for any of your vehicle repair needs. Aloha!! read more

My brand new van needed repairs right before the Christmas holiday. I had family coming to town and sick kids at home. Ken made a difficult week so much better. He kept me informed as progress was being made on my van and always was compassionate about my situation. Along with Melissa and John, he returned my van on the evening of Christmas Eve and it made our holiday so much better. I highly recommend Caliber Collision in Encinitas. They are professional, compassionate, and have expert skills in auto repair. Thank you to a great team. read more

Manuel and the whole team at Caliber we're awesome. They kept me informed and up to date on the status of my repairs and did and excellent job. They even got me the exact parts that I had previously installed that were aftermarket ensuring I would be satisfied. I just moved here from Az and have been doing custom cars and motorcycles for over 20 years so not knowing anyone and the quality of work had me checking reviews and asking a lot of questions. Manuel made me feel comfortable right from the start and after dealing with them I will now be a customer forever. Top notch repairs and customer service. read more

This is the place to go for car repairs they got me in got me my estimate and they called enterprise for me. They all had a happy face on super nice very friendly staff. I have told numerous people to come here. I don't normally trust anyone with my car but I got a sense of relief when I brought it here. I knew they would take care of me and my car. They are number one in my book so thank you everyone at Caliber for your help read more

Hands down, the best Auto Body shop in San Diego!!! I was very happy with their customer service and the end results! The receptionist was on point. She had me call her 10 minutes before my arrival so she could perfectly time when the car rental should arrive. I forgot to call her and she actually called me! Way to stay on top of things! When I arrived I was there for no more than two minutes when my rental car showed up. The paper work was already to go and I was in and out in a matter of minutes. They completed their work on time and finished to perfection, They even detailed my car! I've never had an experience with an auto body shop or just about an service related industry that comes close. I highly reccommed this shop to anyone who needs body repair. read more

After my car was rear ended in a minor collision, my insurance company gave me a list of recommended body shops in my area. Caliber Encinitas had glowing reviews on Yelp, so I decided to go to them to help repair my car. While Julie's customer service and the overall quality of the work was definitely satisfactory, Marty and his team made this difficult situation excruciatingly painful. His initial estimate was 4-5 days to fix the rear bumper. This repair ended up taking 15 days. Communication and follow through were nonexistent, at best I would receive a minimally worded text instead of hearing from a real person. Each time I called to see when the car would be ready, I was told "it will be ready tomorrow - I promise". This happened on at least 4 separate occasions. I had to call each time to check on the car, as they never called me to provide updates regarding the delays, even though Marty also "promised" he would call me in the morning to give me an update. I understand that cars and ordering parts can end up taking extra time, but the lack of communication and attention made 15 days unnecessarily difficult. This delay by itself would not have been so bad, but I returned my rental car (only covered by the other person's insurance) because Marty "promised" that my car would be done that Friday afternoon (April 15). I am a nursing student working with very limited time, so I scrambled to return my rental car in the morning as I had class all day and did not want to be charged for an extra day with the rental. At 4:06pm, Marty texts me saying that, again, my car's repair has been pushed back until Monday. So after rearranging my entire schedule to ensure that I would be able to return the rental and pick up my car from Caliber, I was not notified of the delay until late that day, which left me without a rental car or my own car for the whole weekend, as Enterprise no longer had any cars available. I then had to re-rent a rental car that following Monday, because AGAIN, my car was still not ready. Now I need to fight with the insurance company regarding the rental, as they have a hard time believing that I needed a rental (twice) for this long. I am incredibly disappointed by the care and communication I experienced with Marty and Caliber, especially because everyone else highly recommended this shop. I have never felt so neglected or less of a priority as I did with them. read more

These guys are so pleasant to work with, it's almost like you want to be a repeat customer :))) Well, for sure nobody would want to have to go to a body shop but if you do, these guys are great. Erik handled my case and he was quick, efficient and fun to talk to. read more

The work that was done was good quality but I was a little disappointed by two things. First, it ended up costing $300 over the estimate because they missed something during the estimate. Not sure how that happened as it was a pretty obvious dent. Was told on the phone that our vehicle would be ready for pick-up the next day but when we arrived to pick it up the next morning, they told us it still needed to be buffed which took over an hour. read more