Let me say that this was my 1st time being in an accident in over 10 years and Ray made a very stressful/unfortunate situation seamless. He walked me through the whole repair process, answered all my questions/concerns, very responsive via, email, text and phone calls. I was very impressed by his professionalism and making the best of my accident one less thing I had to worry about. He was able to get my car fixed and back on the road in a week. So I could get home with my car to start my recovery. I cannot thank him and Carlsbad Collision for making this possible. For anyone looking to get high quality work, superior communications and excellent experience. Please ask for Ray and go to Carlsbad Collision. They're worth every $$$. read more

I've been here multiple times over the years and Ray Mercado always helped me out. He goes above and beyond to ensure the work gets done correctly, ensures to communicate any updates when he receives them and also is willing to answer and questions I had throughout the process. read more

Carlsbad Collision Center - Rear right axle damage - Body Shops Near Me - Carlsbad, California

After a collision i made some calls. Decided on Carlsbad Collision because of my conversation with Flo. He was responsive and helpful. Unfortunately my car ended up a complete total so they didn't have a chance to repair it. However, their service throughout the process left me feeling cared for. read more

My car got rear ended about a week before I went on deployment.. terrible timing but Abi from Carlsbad Collision quite literally saved the day. He worked personally with the third party paying for the repair, myself and my dad. He coordinated the repair, payment and pickup all while I was on a plane to leave the country for 6 months. He went above and beyond to ensure that my vehicle (and nerves) were taken care of. While the car was in the shop I figured I'd have a dent removed from one of my doors and it was an extremely fair price compared to quotes I had received prior. I was a bit worried about dropping my car off at a body shop knowing I'm leaving the country the next day but Abi made the whole process extremely SIMPLE! And I know I will be returning to a vehicle that is perfect when I get home. Abi, You da man! THANK YOU!!!! read more

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Updated Review -- Great Work, But Timeline Could Be Improved Update: I have now received my car back, and the actual repair work looks great. I also want to give credit where it's due -- once I expressed my concerns, Flo was extremely communicative and did an excellent job from start to finish. The customer service ultimately ended up being excellent, and they made things right by covering some of my rental-car expenses due to the delay in getting started. My main concern was the timeline and communication at the beginning. I felt a little misled when I was told they had time for my vehicle and would be able to get started, but the work didn't actually begin when I expected it to. The delay was especially frustrating because I was paying for the rental car out of pocket and had been told the repair would take around 10 days. That said, I appreciate that they listened to my concerns, communicated better, and helped offset some of the unexpected rental costs. The quality of the work itself was 5 stars, and Flo was fantastic. My only suggestion for the shop going forward would be to make sure the technicians are actually able to begin working on a vehicle within the estimated timeline, particularly when all of the parts have already arrived. Overall, I would go back to this shop, but based on my experience, I would personally plan for closer to three weeks rather than 10 days to avoid being caught off guard. I'm glad they ultimately made things right, and I appreciate the excellent work and customer service from Flo. read more

Great service! They were really helpful and patient. Plus my car looks brand new again.

I have used Carlsbad Collision Center four times in the last seven years. They are the absolute best. Professional, kind, extremely communicative. The person I worked with the most is, Flo, and he is organize, and wonderful to work with. Flo goes above and beyond to make sure his customers are happy. He kept me informed the entire way. I highly recommend Carlsbad Collision Center. read more

Abi was very helpful and the fix turned out to be a minor issue. Coming back for more work before we sell our car!

I now have had 2 Hyundia cars at Carlsbad Collison and this place is fantastic! My Advisor Flo has been absolutely the best!!!! I can't believe how much he helped my out. He always returns texts or phone calls in a very timely matter and keeps me updated on the status of my cars. He helped me take car of insurance claims in a efficient and timely manner. I can't thank him enough for everything he did for me. He certaintely went over and above my expectations. Thank you FLO! read more

Very trustworthy! This is the second time I've used them and I trust them completely. My car had broken down near LA and I needed it worked on before I could drive to Carlsbad. I got a quote from the other shop near LA. The other shop said it would be $387 to repair. Carlsbad collision charge me $196. I didn't show them the other quote. The first quote was repairing two panels under my car. However, the person at Carlsbad collision brought me in the shop and showed me the damage and said that I only had to replace one of them because the other panel was just a little bit scraped and didn't need to be fixed. The other shop was gonna replace both. I wouldn't have known any better and would've paid it. I am so impressed by Carlsbad's collisions integrity and not just trying to most get the most out of their customers. I won't go anywhere else in the future. They have truly earned my trust, and I would recommend them to anyone. read more

Florence provided exceptional service at Carlsbad Collision Center. His attention to detail, professionalism, and communication made the entire process incredibly easy and stress free. I'm very grateful for all of his help and the care he put into making this experience such a breeze. Highly recommend Florence and the team at Carlsbad Collision Center! read more

I had a great experience working with Ray at this body shop. he painted the passenger door on my 2006 X5 they did an excellent job the paint matched perfectly and looks fantastic. He also installed a cowl and new windshield wipers on my wife's car. Ray is genuinely a nice guy, and he is very honest and takes pride in what he does. It's hard to find people like Ray you can trust with your vehicle, Ray definitely earned our business and moving forward I will never go anywhere else. Ray is the Best ! read more

Abi got our trims installed in no time! Other places gave us the runaround and high estimate. The door panel trims came out perfect. I would recommend Carlsbad Collision for their excellent service and attention to our needs read more

Carlsbad Collision Center - Body Shops Near Me - Carlsbad, California

I want to give a special shout out to Florencio (Flo) Alcala at CCC. He kept me informed throughout the entire repair process, including his communications with the defendent's estimator and adjustor. Excellent service is what I expected--and I got it from 'Flo'. Don M. read more

I had to get my passenger side mirror replaced.. I was fortunate enough to get helped by Abi Sarmiento .He was really professional and had my car done under 30 minutes. I would definitely recommend going to carlsbad collision for any repairs . Ask for Abi read more

My experience: I was in the process of repairing my car. Florenzio helped me with the rental car and with the insurance company. The repair was excellent, the car was also washed inside and out, and I got it back like new. Unfortunately, I wasn't able to pick it up myself, so Florenzio brought it to me at work. Thank you for the excellent work and I recommend him to friends, family, and everyone. Rating 10 out of 10. read more

They did a beautiful job--you cannot see anything other than perfection. Timely and great communication throughout.

I walked into Carlsbad Collusion Center slightly depressed. I had hooked my front right bumper of my accident-free 2010 Prius on a beach chair in my garage and the bumper got pulled away ar the top. Was told I needed a whole new bumper $$$$! So went to California Collision Center where I was greeted with a solid welcome, big smiles and such an amazing can-do attitude. An unusual business - every employee that I came into contact with is content and competent. I was offered use of charger for my dead iPad while waiting when they took my car back to take a look. It came back fixed. It came back fixed. It came back fixed. No new $$$$ bumper. And a charge was waved off, just got big smiles. California Collision Center - you made my day! You all are superstars! read more

Mark made different repair options available. He also explained the differences with the costs and outcomes between the options. I was able to make an informed choice. He is great and I am very happy with the results. read more

Excellent results on my car repairs. I have had to use CCC twice in the last year and both experiences were beyond expectations. Ray was my service advisor both times-- great communication, finished on time and my car is perfectly repaired and looks new. He took the extra step of seeing to it that my car was detailed at the dealership before returning. Much appreciated! read more

I was serviced by Flo and my experience was very easy and fast, lots of communication! I was never confused on how long it'll take, what they were exactly doing, how it works, ect. I highly recommend. read more

As good as an experience can be when you are in the unfortunate situation of having a crashed car. Abimael was very helpful and responsive, keeping me informed as estimates were completed and insurance adjusters communicated with him. I felt like he worked in my best interest, rather than in the insurance company's interest when there was a conflict. I definitely recommend. read more

Huge thanks to Danny and the team at Carlsbad Collision Center for taking great care of our Tesla. We had a tight timeline, and Danny made sure everything stayed on track despite finding additional damage upon working on the vehicle. Carlsbad Collision Center handled everything with our insurance and the repair was flawless. We appreciate how responsive, professional, and committed Danny was to making the process smooth for us. Highly recommend! read more

Excellent service and reasonable! I had a potential thief break my electric door handle and Carlsbad Collision worked with Nissan to get me an exact match and repaired quickly at a reasonable price. I paid out of pocket due to my deductible so this was huge! Can't recommend them enough! read more

I was just recently a victim of and e-bike hit and run which took out my passenger mirror. My experience was 5 star, they were able to get the part, I waited for the repair, took an hour! AND it was several hundred less than the original quote! Thank you Flo and team for a smooth and seamless repair! read more

Have always had a good experience with the collision center. They have sped thing up so I got my car back in good timing kt read more

I Was looking for a shop to get my Tesla repaired, I was involved an a accident and debated weather or not to go through insurance. After looking around I found Carlsbad Collision, I don't heavily rely on yelp reviews, different people have different expectations and everyone's situation is a bit different. I walked in without an appointment around mid day( they take walk ins). I was treated with a friendly smile(her name was Dulce). She checked if the Tesla estimator had not gone to lunch yet. ( i came in during my lunch break). She came back and let me know he wouldn't mind taking a later lunch and would be out to help me out. (Which was Amazing that i didnt have to come back at a later time!). Alfonso(super friendly/nice guy) came out and we went to look at my Tesla . The guys is very knowledgeable with auto repair and with Tesla. He took the time to look at my Tesla, wrote up a quick estimate and even checked if any parts were on back order. After reviewing the damages I decided to go through insurance, he let me know while I was there, he can take all photos required my insurance companies so that I didn't have to come back for photos in the future( again knowledgeable, saving me a trip and time). All he asked is to call him back with a claim number and insurance info, and he would take care of the rest. I called him back later that evening. Before the night was over he submitted the estimate with photos he took to my insurance company and included me in the email. ( talk about service). Insurance took a bit to approved (which he warned me about). Once estimate was approved, a small parts deposit to pre-order parts and a week later he got me in. He quoted me 5 days to get repairs done ( I was thinking about few weeks). Alfonso and his team got me out in a 3 days. (Incredible). Needless to say Alfonso and the whole Carlsbad Collision team meet and exceeded my expectations. I was a bit nervous at the beginning but Alfonso explained and walked me step by step through the process. I could not ask for a better experience.!!! read more

Please do not bring your tesla or any car here! My car was in this shop for over a week and it came back with paint discoloration and bubbles. Brought it back, in for another week, still not perfect (there was a ridge of paint below the bumper). Alfonso had no idea what he was doing. I don't know what their painter or tech is doing in the back. Richard (the manager) was nice, but still couldn't get the job done right. They finally repainted the whole bumper and it looks pretty good. I had to make 5 trips to this collision center. I'll never be returning. Save your time and money and go elsewhere!! read more

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Brought Tesla in today, Alfonso took us in right away. He fixed an interior panel that fell off due to some fasteners that broke. This was done at no charge - Thank You! read more

CCC did a great job on my car bumper replacement. They also made the process with the insurance company smooth. Big shout-out to Flo for making the experience awesome, including final touch-ups! read more

I had a great experience at Carlsbad Collision. I worked with Flo Alcala and he was very attentive and easy to work with. Great guy all around! I would highly recommend! read more

Carlsbad Collision delivered an outstanding service experience. Navigating through vehicle repairs can often be overwhelming, but Alfonso Hernandez ensured a seamless process. Definitely a top recommendation for those dealing with the hassles of a collision! During a hectic work season, I simply dropped off my car, and in no time, I was set up with a rental thanks to their partnership with Enterprise. Picking up my car was just as convenient because I left the rental at Carlsbad Collision. Truly a hassle-free experience, and grateful to Alfonso and his team! read more

I brought my car in 21/2 years ago after being side swiped by another driver. The repairs consisted of changing out the driver side panels. A few months back I noticed a 6-8 inch crack on the paint of the passengers side door. So I brought it back in to have the manager look at it. He said it looked very strange and asked if I could bring it in to be fixed at the beginning of August. He said he'd arrange to have a rental car for me and apologized for the inconvenience. A few days ago I called just to solidify that I had the reservation and that a similar SUV would be provided because I had to go out of town for a few days. I was told that I was not in the system with a reservation and that she'd have to check into it and call me back later that day. I got no follow up call that day, nor the next day. I called again today and was told I was still not in the system with a reservation and since it was a warranty repair, no reservation was required. Why then did the manager tell me I had to wait until the beginning of the month and didn't address it immediately? Regardless, I let the receptionist know that I was bringing my car in in the morning and wanted to make sure I had an SUV rental because I was bringing my 2 medium size dogs with me on the trip. She then stated that dogs are not allowed in the rental cars and that there was no guarantee I'd get an SUV. I have never been told I couldn't have a dog in a rental car. This has been incredibly frustrating dealing with this company whose quality I now question as well as their policies. I received different information from every person I spoke to. This company offers a lifetime warranty on their work, yet when you try to get a warranty issue addressed, you get the runaround. I know I need to take care of getting the poor repair addressed but am dreading dealing with the incompetence. They were great with the initial repair but if you use this company, just hope that it was done well so that you don't have to go back. read more

Carlsbad Collision Center - Crack in paint - Body Shops Near Me - Carlsbad, California

The adjuster took a lunch break at the appointment; somebody else took photos. Finally, I had to call numerous times to get an estimate; the estimate was missing a lot of the damage and was an outlier compared to others. Insurance companies weren't buying it. However, Alfonso was nice once I could track him down. The manager called very aggressively because I left a bad review. Don't be fooled by the name, the shady Toyota dealership owns them and it shows in their product. read more

Recommend these folks! Had my Toyota Highlander in for body repair and camera alignment. They got it done and worked with Carlsbad Toyota next door to get my camera system aligned ed after the body work was completed. Outstanding job! On time, gear coordination, resulting in a happy Customer. I would use them again! read more

People communicating were always very polite, but the service time and process took extremely longer than I was told. I was going in for a small patch of paint to be fixed for free under a Hyundai warranty, which they said would take a week. I dropped it off and got no call or message for 2 weeks. When I finally called, it seemed like they had forgotten about my car and not even started. I had to drive up to northern CA for school that weekend, so I called the next day to take my car back (done or not), but apparently they had stripped the paint off the entire car, not just the panel I need replacing. They offered me a free rental which was nice at first but now I have to drive hundreds of miles back home to pick up my car and put wear on my car for a trip I shouldn't have needed to take. read more

Flo is thorough and responsive My car was done well The shop was clean and professional read more

Great Customer Service and attention to detail. We brought our BMW in for bumper repair after it was hit and we were impressed with the quality of service and great communication we received from Carlsbad Collision. Flo was especially helpful and went above and beyond to make our experience a positive one! Would definitely recommend this center for repair. read more

Everyone was polite & answered my questions. CCC fixed my car in a timely fashion & kept me updated on what was going on. My car looks great! I had to take a second to remember which side the damage had been on when I picked it up b/c it looks like nothing happened! CCC even arranged for Enterprise to pick up my rental car from their parking lot so I only had to go to one place & didn't have to coordinate rides. Flo is very nice & did not mind answering my many phone calls of questions! So happy to have my car back!! read more

Carlsbad Collision Center - My car! - Body Shops Near Me - Carlsbad, California

Florencio, my estimator, took care of fixing my fender bender with friendliness, grace, and humor. He was efficient, lined up all the moving parts of the repair process, and turned around the repair in less than a week. Kudos to Flo and the excellent team at Carlsbad Collision Center. read more