Caliber Collision has been my go-to for multiple vehicles over several decades. There's a reason I keep coming back, even after getting competitive estimates elsewhere. My most recent experience today with Mark at the Carlsbad location was incredible. He walked through my vehicle's repair and gave me three different estimate options, took the time to understand my financial limitations and what mattered most to me personally, and was thoughtful in laying out the pros and cons of each choice. Caliber isn't just there to hand you an estimate and do the work ~ they genuinely care about their customers. Highly recommend, especially the Carlsbad team. read more

Called because I was asked to do so by the collision center next-door because they cannot locate my vehicle which the tow truck driver said he dropped off last night. Whoever it is, I answered the phone was extremely rude and unprofessional. I understand that they don't work on electric vehicles and so I obviously cannot be a customer, but it doesn't mean that he couldn't have had common courtesy when speaking to me. I would steer clear this place. read more

Huge shout-out to Caliber Collision and especially David. From day one, he took such great care of both me and my car. He explained every step of the repair process, kept me in the loop the entire time, and made what could have been a stressful situation feel calm and handled. The work was excellent, the communication was top-notch, and the care felt genuine. It's not just about fixing a car, it's about how you're treated along the way, and David truly went above and beyond. Highly recommend! read more

Caliber Collision - The front office - Body Shops Near Me - Carlsbad, California

Joe Vicars the manager really came through and fixed my car the way it needed to be fixed properly. I appreciate the extra time and effort Joe took to talk with me and correct the mistakes of the previous estimater. The car came out looking great in the end and they did a fantastic job making it look new. Joe is a great manager and the guys in the shop did an excellent job. read more

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Great Job by these guys. On time great work and helped out because I didn't use insurance. Ali was great help in the process

Excellent service and very transparent communication. So appreciated by a non-car savvy person. I worked with David and I really appreciated how he kept me very informed of what was happening with my car. I would absolutely work with caliber collision in Carlsbad again, without hesitation. read more

I would not recommend this Caliber Collision location to anyone. I was told I would receive a call once my estimate was finalized and again when a repair timeframe was determined, but I never heard back. There was zero communication throughout the entire process. When I finally picked up my car, I noticed a paint scuff on a completely different part of the vehicle, which they insisted was already there. To make matters worse, when I got in to drive home, all but one of my tires were flat. Extremely disappointing experience from start to finish. read more

Joe and the team at Caliber in Carlsbad have gone above and beyond in getting me back on the road. Originally came in for fixing up my door after an accident, which they did a great job with, but after I drove off I noticed a flat tire on the car. They immediately came to check it out and got it fixed same day. They have been great with keeping me updated throughout the entire process and have been very professional and friendly. Would 100% recommend for anyone needing repairs. On top of it all, they also honored the warranty on our bumper that another caliber location fixed a few months ago. It wasn't completely aligned after the original fix but the team in Carlsbad got it all lined up during this visit. read more

Years ago, I dealt with Caliber Collision and they were wonderful, but that's not what this review is about. Yesterday, I took a paint pen over there and Peter Salib, one of the service advisors, was so kind. He fixed the area. He didn't have to do this. If I ever have a problem with any car I ever have, I wouldn't think twice about taking it to Caliber Collision. Thanks again, Peter! read more

I needed a quote on a repair for my insurance. Three previous repair quotes stated the extent of the damage was too great for pulling dent and filling . (USAA made me go to them for a 4th quote as they are a USAA star auto body shop). When I spoke with the appraiser he stated that they would be pulling the dent and using filler. I told them that I would not be using them and to please not send in quote as it would not be the same type of repair. I went to another USAA star certified repair shop around the corner who also stated that side panel of my truck should not be repaired but replaced. While in the 2nd shop I called to confirm that repair quote will not be sent and was told that it would not. It was sent in. Now I am stuck fighting with my insurance company to get my truck repaired. I don't recommend even though my insurance company may force me to use them. read more

Had one of the best experiences at a car dealership or automotive repair shop. I had the opportunity to work with Peter Salib. He communicated with me along the way. Peter and his team did an amazing job working on my car. The location also communicated via the website/text. Which is a great way for people to be informed. The car was completed very quickly and in amazing shape. This location even detailed the car. Wow. An added bonus. Thank you Peter for the best service and help to get our car repaired in a timely manner read more

TLDR: Do not under any circumstance take your car here if you can avoid it! Not sure if it's a fact that my car was hybrid or that the maintenance process disrupted said system but I certainly did not get back the same car I had driven down with, regardless of body damage. I can't recommend more to anyone to NOT bring your car here! What began as a fix to some body damage to my car resulted in an eight month saga of return visits, sitting at a dealer shop, and ultimately getting my car bought back due to the car becoming nonfunctional after leaving this shop. In October 2024, I brought in my 2023 Hyundai Elantra Limited for some body damage, seen below in the pictures, as they were approved by my insurance and the dealership near me had said they couldn't handle that level of damage. The car had never given me any prior "dead" battery issues or needed jump starting. After two weeks at their shop, I was able to pick the car back up and originally, all seemed well considering I drove it two hours back up to LA. The next morning, having not driven the car for ~12 hr, the car acts as if the battery is dead, leading me to need a AAA jumpstart. I later came to learn that this was a preventive and reductive feature Hyundai put in their hybrid cars when phantom drown is detected to disconnect the 12V battery from the main car battery to both keep the car battery itself from dying, while leaving enough juice for a 12V Reset Button on the driver side undercarriage to restart the car. Regardless, this then resulted in me having to take another trip down to Caliber, holding them to their original warranty. Fast forward another two weeks, the manager had promised my car was "fixed" but low and behold, the same "dead" car battery issue rears itself ugly head after I parked the car overnight at my parents. The car finally is turned over to the dealership who gives the same poor lip service, after holding my car for two months waiting in a replacement part, this shop gave me which ultimately resulted in me having to file a buyback claim with Hyundai under California Lemon Law. Overall disappointed by the poor handling of this case and the prolonged dragged out experience I had with my returned nonfunctional car. Should've taken the warning form the other customer I was in a car with to pick up rentals that the shop was paying for who told me her horror stories of having to return here multiple times for the same issue! read more

I had to take my car in after being in an accident and was so pleased by how friendly everyone was and how efficient they were! Melissa the manager was amazing and even called enterprise to get someone to pick me up! Olivia was my advisor who was amazing at talking with my insurance and getting everything to run smooth. My insurance was being a pain with me so thankfully Olivia made it a smooth transition. I also wanted to shout out Brittany and Lydia from Enterprise who were soo helpful getting me into a rental car! Their collaboration made me getting my car fixed a breeze! I would recommend them 110% read more

Caliber was on the USSA recommended list...I can see why. Outstanding communication and fixed in a timely manner. Tommy went out of his way to ensure my car was ready for a planned road trip. 5 star service! read more

Jeanne was amazing. Not only is she knowledgeable and efficient, she treated me with the most sincere care. It's difficult to come across top notch customer service and I'm not one to leave reviews, but this time....it is a must. Thank you, Jeanne!! I'll never forget you. read more

I've never been to a collision repair shop so I'm glad my first experience was a great one! Shout out to Peter who took care of my baby and returned her looking BRAND NEW!! They detailed it inside AND out before returning it which I didn't expect at all, it felt so special. He sent me daily updates and was done way before I expected. Thank you so much!! read more

Caliber collision repaired my 2020 Toyota tundra . Repair was great. Great customer service

They did excellent work and were great at communicating with me and keeping me up to date. I would definitely go back for future service.

I needed repair before moving. I chose Caliber Collision for the lifetime warranty and National coverage. I visited other Caliber Collisions in my travels. They all offered excellent service. Caliber Carlsbad performed exceptional service. Tell a friend. read more

When I called to see if I could bring my vehicle in for an estimate I was rudely referred online. I called the main number for Caliber Collision (+1 (888) 225-4237) when researching online, and was met with similar lack of customer service. read more

Front desk was super helpful and kind! I'm impressed with this place and how prompt their service was. Pete was very courteous and helpful with the process from start to finish! He went above and beyond and I would definitely recommend him and Caliber Collision to everyone! Thank you so much again! read more

Caliber Collision - Before - Body Shops Near Me - Carlsbad, California

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Took my car here to be fixed. Top notch service! From beginning to end this was such a great experience. Trevor was awesome in helping get my car back looking brand new. They answered all my questions and concerns. No stress, by far the best! Thank you again, read more

Rockin shop!! Hope I never have to get my car fixed again...but if I do I know where I'm taking it. Thanks caliber!

Irene and Andy did amazing job. Quick turnaround and kept me updated. I would encourage you to use this shop read more

Caliber Collision - Body Shops Near Me - Carlsbad, California

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Great service! Everyone was so friendly and I got the best customer service. They made the whole process amazing. I truly value the great customer service they gave. Would go again in the future if needed. read more

I just wanted to leave a review for Peter Salib. Peter was so easy to work with, and he showed great honesty and integrity. We will definitely be using Caliber again in the future. read more

Great work and the staff was very friendly. Would recommend if needed. Loved the location so easy to get to and right by the beach. read more

Melissa and her team were so informative and knowledgeable about the services I needed for my car. They worked directly with my insurance and made my life so much easier to get my car fixed! read more

Melissa at Caliber Collision has taken care of a number of cars for my family. She has been the absolute best. I will always take my cars to her in the future. read more

Absolutely phenomenal service. They even came and fixed my windows at my job! They updated me and always answered the phone when I had questions. (And I had a lot) . I will not use any other window repair after the amazing job did. Birtz is a great manger. read more

Delays when saying vehicle will be ready, work looks good. Bumper replacement, car rental and process was all inclusive. Good work.

Chris is freaking awesome! His work ethic and attention to detail are spot on! I highly recommen!

Let's be honest people. Recently brought my car in after being rear ending in a minor fender bender. We were quoted 4 weeks for the repair due to "supply chain issues". Okay whatever, I'll roll with it. Drop the car off and pick up the rental. Caliber sends text messages on status but they seem automated responses and not very creditable. It's the thought that counts? The timeline was pulled in to 3 weeks over the course of time. Car was "completed" only 2 days after predicted. BUT saying the car was restored to its original condition is beyond stretching the truth. Mismatching paint, over paints, misaligned body parts, and unrepaired body parts. See pictures and there will be a follow up with Caliber in which I'm sure I'll be out a car for a couple of weeks. If you want a professional job, go somewhere else. read more

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Wow!!! I will definitely be back!!! I heard that Chris Jensen was the tech on my car a few weeks ago and he did such a great job!!! I highly recommend not only this place but using Chris. They are professional, fast, affordable and my car has never looked better!!! read more

Blake has always helped me out with my cars. He does a great job and is super friendly.

My car was broken into by vandals scraping off the handle and lock cover, then breaking through the lock mechanism. I needed the door handle replaced, lock re-keyed, scratches repaired, and dents repaired. My repair was done a full week faster than I expected and with great workmanship. Andy was great helping me through the process and made the whole ordeal easy to get through. A+++ read more

By far, the best service I have ever received from auto body professionals. My car was rear-ended years ago and just the other day I noticed that my back door was not closing properly and was slightly misaligned. Wasn't sure how it happened (no new accident) but I called up and asked the pros... I was given an appointment for the next day! Drive in and Kevin came out and took a look, and said it was not from the accident but he would have his team take care of it as a "courtesy adjustment". He told me to bring the car back after the lunch break which I did and within two minutes of arriving he had the car in the shop. 20 minutes later it was done no charge. This is why I will be a loyal customer for Calliber Collision should I ever need them for more extensive bodywork in the future. These guys understand great service. five stars all the way. read more

Andy recently helped me with my vehicle and the service was fantastic! From start to finish he was great to work with. I will be back if I ever have any issues in the future with my vehicle! You are lucky to have him as an employee! read more

I had the best service at Caliber Collision Carlsbad. My car was making a loud noise and I was visiting San Diego for the weekend. I was close to this Caliber Collision so I went there for service. The staff was so friendly and helpful. My car was fixed and is running great!!!! Thank you to the wonderful staff. I highly recommend this amazing company read more

I had my car there for some repairs going through my insurance they made it very easy for me to get in a loaner car . The car looks great I recommend them to anyone who needs body and paint repairs thanks to Jeremy read more