Shout out to Chase Sepeda, service advisor. I came in off the street not knowing anything about what needs to take place following an accident. Needless to say, I felt totally lost. Chase helped greatly with setting on the right path and he was so thorough and patient in explaining all the ifs, ands and buts. And he made sure that I got it straight by explaining some items again till I got a handle on it. I can't thank Chase enough for being the only positive in this time of confusion and cluelessness. I didn't know where to start before talking to Chase. I would definitely recommend going to Chase for any vehicle damage situation. I have now acted on this and am waiting to hear back from the insurance now. Also want to say Caliber has a very clean and nice looking professional office, far front what I expected in a car shop. read more

These guys are professional and polite. They replaced my bumper in less than 24 hours, and when I picked up my car it was detailed inside and out; cleaner then the day I bought it. They even gave me a ride home when I dropped off the car. This is a Geico preferred body shop, which means that a Geico rep. works out of their office, and handles all the paperwork for you. It's nice having somebody there who ensures that that quality work is performed in a timely manner. read more

I hope I never have to take my car back to Caliber, but if I'm stupid enough to wreck it again, I know that I will. They were fast, pleasant and honest. They stuck to their quote, listened to my concerns about how long it would take, and in the end, finished the repairs THREE DAYS EARLY!!! That NEVER happens in the automotive industry. NEVER!!! And the work looks pretty freaking good. Can't even tell I had a door-scraping fender-bender. Oh, and for the cherry on top of my ice-cream-filled-goodness experience, they washed my car, inside and out, when they were done with it. And it was dirty, really really dirty. read more

I've taken my car to Caliber twice - once to the Manchaca location, and more recently, here. I just got my car back and I have to say I'm amazed at the work they did. I got rear ended and my bumper was scratched and dented, but there was quite a bit of damage underneath. They fixed my car in 2 days and kept me up to date with everything they were doing along the way. They even set me up with a rental car (they have an Enterprise representative in the shop). When I got my car back, it looked even better than it did before I had the accident. Caliber not only fixed my bumper, but they cleaned my car inside and out. It looked brand new! They even vacuumed the floor!! Needless to say, I was impressed. I'd definitely recommend Caliber to anyone who needs some body work done. Their service is great, they're speedy and they actually seem to care about their customers. read more

I suspect nobody enjoys the routine involved with having one's auto repaired after a fender bender; but, I have to say that my experience with the crew at Caliber Collision was painless. Starting with the estimating process, through scheduling, and up to the retrieval of my vehicle...every Caliber Collision associate I came into contact with was extremely pleasant and professional. And, on top of it, they did a great repair job on my vehicle! I can't say enough good things about this location. Highly recommended. read more

Over the past few years, Ive had some rather horrific new-car buying experiences which resulted in a Nissan SUV and european convertible being damaged on the first day of ownership. Im sure this put me on a blacklist somewhere to never get insurance again. Anyhow. After incidents, I took my cars to Caliber Collision on South Lamar. Their damage estimates were inline with what my insurance company would pay. They worked quite well to sort out all the details including rental, handing the insurance crap, and the other nits that go with having ones car worked on. The approx damages were 1k for the truck and 4k for the car, to give perspective. After about 2 years, the parts that they repainted still look perfectly new. No issues what so ever. Another review would be the experience I had with my car being broke into and the mirrors stolen/ripped off from the outside and convertible top slashed. While they did attempt to get it fixed as quickly as possible, the top needed to be ordered from teh factory in germany so I was stuck in a rental car for about two weeks. (obviously not their fault) Again, they worked through all the nit crap to hand my car back to me in perfect working order. The damage here was about 6k for the top and another 3k for the bodywork and replacement of mirrors. Overall, Ive had quite a few car issues, but because of these guys - no one can tell. They look as good as new. read more

This place is a joke. They will rob you blind. I brought my car in after being hit by a drunk driver and they switched my tire out with crappy ones and now trying to charge me $1400 plus New tire. read more

I was really happy with the work they did here. The customer service was pretty nice and I was treated with respect at Caliber. When my car was fixed (I didn't have to pay because insurance covered it), my car looked brand new! They also washed the car, cleaned the mats, and got me out of there as quickly as possible. I didn't have any problems with Caliber. I would recommend taking your car here. Overall I was a very satisfied customer. read more

Couldn't be happier with my experience here. My car got side swiped while I was at the gym and left the passenger side doors completely smashed. I took my car to Caliber and they helped me through the whole process, appraisal, rental, checking in with my insurance, and timely service. I had Scott as my personal agent and he made sure to call me three times in the one week it took them to fix my car, just to let me know how things were going, and to make sure that I was getting along ok with my rental. I got my car back today and not only did they replace both doors, but they also fixed my bumper which had been wonky since a fender bender months ago (I sweat I'm not as accident prone as it sounds!) The insurance agents working at this location are equally as pleasant, They made sure to give me a car which was comparable to mine and when I returned it a tad short on gas, they let it fly. I would definitely recommend Caliber to anyone who has the misfortune to need their car repaired. read more

Caliber Collision fixed my fender bender. They communicated fairly well and did a good job. The parking lot is a little tight and it's no-frills, but efficient. Only complaint is my rental's AC died on the weekend and I had to find another on the fly. read more

My experience with Caliber Collision has been exceptional. The staff were helpful, friendly, and made the process as smooth as possible for me. Alex, in particular, is amazing! He's definitely the guy you want to see! read more

I'm very pleased with my experience at Caliber Collision. Thank you Johan for making the entire process easy and stress free!

Another driver backed into my car, and her insurance recommended Caliber Collision. This location is a few minutes away from where I live, so I took it in. They gave me a rental with an estimate of a week to get the repairs done (Tuesday to the next Tuesday) at a cost of $2200. That estimate did not include the cost of a rental that I would also need for the week. They do have a relationship with Enterprise and have a rep located in the office so it is convenient to drop your car off and drive away with a rental without having to make additional stops. I was working with Zach, who was great about communicating the status of what was happening with my car at all times. He called or sent a text almost daily with updates. Zach was great, and on the customer service-side I have no complaints with anyone in the office. I deducted a star for two reason: 1. They estimated a week to get my car fixed, and it took almost 3 additional days, because they had to order more parts. 2. The final bill ended up costing $400 more than the original estimate (perhaps due to the additional parts, who knows? I didnt actually ask since I wasnt paying for it) And again, this added more days to the rental car I had to use (though, again, I was not paying for that) So, as Saahir mentions in a previous review, if you are paying for the work yourself, you should be mindful that they might well go over estimate (both time and $$) so shopping around a bit might be in order. If you are NOT paying yourself, this place is great. I called them a few times to let them know I was heading out of town early Friday and needed my car before then. So kudos to CC, they had my car fixed by the end of the day on Thursday. They are responsive, and my car looks great so the work is top-notch. I'd definitely take my car in to them again, especially if I was not footing the bill read more

My car was in a fender bender and while the damage wasn't extensive, I feared that my car would never look the same. I dreaded the process of researching and identifying a good auto repair place, but then my insurance company (Geico) called and said that their preferred provider is Caliber Collision on South Lamar. I decided to trust the recommendation and took my car in. Three days later, I got my car back for a surprisingly affordable cost, and you can't tell at all that my car was ever damaged. This is especially impressive since my car is bright red and I was worried about paint matching challenges. Bonus points because... - They called me at regular intervals to let me know the status of my car. - They have a car rental facility on site so you can pick up your rental car right from the location..this is super convenient. - They were friendly and working with them was easy. Overall, this was a very positive experience considering the circumstances of having a car repaired is not a very happy life event. read more

Super efficient, service was timely and everything was well documented and our car was delivered on time and looked great. Our headlight on the drivers side needed to be repaired after someone hit it and left. When we got our car back, the light had been repaired, they checked to make sure nothing else needed to be fixed and didn't try to nickle and dime us. The people that work here are super nice, professional and easy to work with. I would definitely recommend this place to anyone! read more

They were great! A friend reccomended them and I would definitely recommend them, particularly Scott. They helped me schedule around a trip I had out of town and had my car ready by the time I was back. They cleaned it, vacuumed and dusted the inside. They updated me on the status via voice mail and when a few extra things had to be added to the list of things to fix along the way they even dropped the price back down to what the insurance company gave me a check for. Lastly I had an old key scratch I asked if there was anything they could do and he was very honest about the expensive option and just painting it which wouldn't look great and offered to wait til I picked the car up to paint a little in front if me and let him know if I wanted the whole thing done or not (which would have been free). Also the lady at the front desk was very nice and helpful. God forbid I get in another accident this is where I'll go. read more

Rene from Caliber called me today after reading my review.... A little embarrassing getting that call. Like I said in my previous review, I don't have rental coverage on my insurance policy (like a dummy!), so she offered to rent me a car for my birthday weekend! I am still waiting to find out about my car, which is really frustrating, but I really appreciate the great customer service that she provided today, especially so I don't have to sit at home for the third weekend (birthday weekend!) in a row without a car! Thanks, Rene! Please give me some good news about my car soon!!! read more

Great service from everyone at Caliber! I've come here for years, and I work with Rennae every time. She is awesome, professional, timely, communicative, friendly, and experienced! We have always been pleased in our dealings at this location! Thank you! read more

In September 2017, my car was taken to Caliber Collision at 1804 S Lamar Blvd in Austin, TX, to correct improper repairs performed by Henna Chevrolet in Austin, TX. Henna Chevrolet no longer has a repair shop so all auto body repairs are contracted to Caliber Collision (a certified GM body shop). The issues I needed corrected were the quarter panel being improperly welded to vehicle, gaps in trunk lid, the back window needing to be resealed, improper welding in the trunk, and failure to repaint/coat the trunk and pinch weld to protect against corrosion and rust. The trunk had since formed significant rust on two separate occasions due to water leaks (Calibers preliminary estimate of repairs can be seen in the attached photos). A walk through inspection with Caliber Collision Management was performed in September and October 2017 with Mr. Miller detailing and highlighting repair work that needed to be done. It was actually written and annotated on the vehicle itself. On 10 Nov 2017, a different Caliber manager Mr. Webber, called and stated my vehicle was almost ready for pick up. I needed to come verify the work. Upon arrival to my surprise the vehicle was fully intact and needed to be signed for. As I proceeded to open the trunk Mr. Webber assured me the rust in the trunk had been removed and repainted and other repairs were also made. After removing the carpet liners in the trunk, rust was immediately visible indicating I was lied to (at this point I started videoing the incident). This was probable cause to demand the bumper be removed to inspect the underlying pinch well and the inside welding of the quarter panel. Again, to my surprise the inside quarter panel and pinch well had not been worked on at all. In the video you'll see where Mr. Webber clearly got amnesia and become unaware of the cars history or why the car was taken to Caliber in the first place. Caliber Collision was hopeful I would sign for the car without verifying the work allowing them to be paid in full from Henna Chevrolet for repairs that weren't performed. This is indeed a violation of Texas Deceptive Trade Practice Act defined as follow; to protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection. To supposedly make right of the situation Caliber Collision offered me a settlement release for $3,500 combined with $14,000 offer from Henna Chevrolet to purchase my car. It sounded good until I read Calibers settlement contract which bans me from ever using Caliber Collision services in the future and bans me from entering any Caliber Collision center nationwide, this means I would also be banned from any Chevrolet dealer that contracts its repair work to Caliber (the full details of the contract can be seen in the attached photos). The unraveling of Calibers Collisions deliberate participation in deceptive business practices is very alarming and a sense of awareness to past, present, and future customers who may have or will fall victim to these same practices. If you search the web for Caliber Collision law suites you'll see this isn't an isolated incident, it's a crooked virus that plagues the company read more

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I was rear-ended at a red light and the drivers insurance sent me here for the repair. Great experience overall! They handled everything with the insurance company directly, gave me daily updates, & even finished a day early. There is an Enterprise within the shop which is super convenient if a rental is needed. Extremely satisfied with the repair, I even noticed an outstanding complimentary car wash & vacuum. Highly recommend!! read more

BEWARE of this shop at all costs!!!!!! Particularly, beware of Alex who will NEVER have your interest in mind. Rather, he will do everything he can to manipulate, take advantage, and blow things out of proportion for the purpose of sucking money out of you and your insurance company or that of the person insured. I used Caliber and dealt with Alex once before regarding a rear collision that was not my fault. The interaction with the staff was fairly pleasant and they got the job done. So, the other day I scratch the own my car slightly and decide to go back to Caliber to get an estimate. Alex comes out, takes a look, claims that he's going to have to remove the whole door, redo dealership protective coating, etc and that it'd undoubtedly be more than $500 perhaps $800-$1000 and I should call my insurance. I asked if it was not possible to just buff it out, he claimed it would look "worse" if he buffed it out, and that the only option was going to cost in the $1K range. Disappointed, I decided to go right across the street to WHITAKERS for an estimate. A guy named Kyle comes out, takes a look. He goes back get a few spray cans and some cream and a cloth and practically fixes my problem right then and there. Then he said a light bit of buffing should solve the rest and should take no time, and not to even worry about any paperwork for it. Thank God I had the instinct to get a second opinion or Alex would have had my insurance rates raised. The shop very clearly is in the business of making as much $$$$ as possible as quickly as possible. They don't care to be reasonable or give you options--They DO NOT have your best interest. Consider yourself warned, I will Never return to Caliber Collision! Truly pathetic antics are in play over at Caliber on S Lamar. Alex is a very dishonest individual who will look you in the eyes, give you a solid handshake, make you feel like he has your best interest, and then screw you and your insurance company over for profit. Terrible! read more

Perfect repair job, stayed in constant contact with updates, great warranty. 5 stars

DO NOT bring your vehicle here for a repair if you want an irresponsible and unprofessional team working on your automobile. I was hit by a drunk driver in Austin, TX and I had brought my vehicle here to repair under State Farm. I regret this choice very very much. 1: The Body Shop spent over a month to repair my vehicle and after I received my vehicle, there were several more problems that were not properly and professionally diagnosed and repaired by the body shop. 2: A few days after receiving my vehicle, my vehicle did not start and they neglected to tell me that the reason was the accident caused my car battery to leak extremely toxic acid and cause corrosion all over the inside of my automobile. They left battery acid leaking inside my car for several weeks and didn't even notice it, and on top of that they tried to charge me $1000 to repair an alternator that was due to their negligence 3: The staff there were very irresponsible and unprofessional and I did not enjoy their ill-advised tone towards me. I had spent several hours trying to fix more problems than I have ever dealt with in the past two months and I finally paid for towing and a diagnosis fee with a Professional dealership who IMMEDIATELY identified the critical problems with my vehicle. They found an alignment problem, a wheel bearing issue, and they tested the "ALTERNATOR " to be in good condition. I am still contesting several thousands of dollars with insurance and the body shop, but they keep insisting this is completely my fault. DO NOT WORK WITH THIS BODY SHOP! read more

Called and made an appointment for 10am on a Wednesday. When I came in, they did not have my appointment in the system. Rather than get me in with an advisor, they told me I could reschedule for another day. I won't be coming back here and wasting my time. read more

I was kept up to date with text notifications and my car was completed by the estimated time that was quoted to me. I was very satisfied with the work done to my vehicle. read more

The service here is terrible. The people are extremely rude and unhelpful. While inside, I heard two different people yelling about how poor the work was and how long it took to fix their cars. The employees handled the confrontation about as poorly as you could imagine. I left without having them do work on my car. Pretty bad. read more

I recently took my 2016 Mini Cooper to this location for some minor cosmetic repairs. Josie at the front desk was so helpful and communicative. My service advisor Rennae made this process stress free and provided the best customer service I have had in a very long time. I'm so grateful for their hard work and dedication in this line of work. Do not take your car anywhere else! Caliber is the best of the best. read more

Very pleased with my experience at Caliber Collision on South Lamar. Everyone was friendly, professional, and efficient. I loved that everything was in one place, it made the entire process easy and stress free. They kept me up to date on the entire process. My car was fixed in 3 days. (Franky with Caliber and Christina with Geico were awesome to work with!) Would highly recommend! read more

Took my car here for repairs after a shifty parking garage pole jumped out at me. Rennae Speed was assigned to my case. I felt like I won the lottery because the customer service could not have been better. She answered all my questions, proactively communicated status and next steps throughout the repair, and showed genuine concern about doing the job quickly and doing the job well. My car was in and out within a week, and the finished product looked fantastic. Even the inside was spotless! read more

Horrible experience. Six weeks to.repair my vehicle. XM radio was working before I dropped it off and was not working when I got ot back. They said it must have failed during those 6 weeks through no fault of theirs. I ended up paying out of pocket for their incompetence. Avoid at all cost if you can. read more

In short, don't hesitate to take your busted vehicle to this place. Last week, my rear bumper was smashed. I went through Geico and Caliber Collision repaired my Honda Fit. I can't believe how painless and quick the whole process was. They were super communicative and friendly. Everything was explained to me and delivered on time. My car looks awesome. It was also returned to me vacuumed and washed. Well played, Caliber. Thank you. read more

Afetr reading the reviews on here I was excited about taking my truck to them for some repairs. That excitement soon started to fade after waiting all day for the estimate. It faded even more after waiting 2 days. It is completely gone now, 4+ days later and I have yet to get the promised estimate. I was sent there by the agent at Liberty Mutual who assured me of there prompt and couteous service. After 4 days I contacted the agent to ask what the hold up was and she told me that they had not received anything either. She got on the phone with a supervisor there who promised to have the estimate in writing for both of us by the end of the day. It is now 8:00 and still no word from them. I guess they just don't want the work or just don't care about people and their needs. I'm thinking it's the later. Goodbye Caliber Collision, you will not be working on my truck or any other vehicle I own! read more

The service from Joey was top notch. Daily calls to update on status of parts and repairs. He was honest and transparent. Repair looks great, car was clean, paint looked perfect. Will recommend to friends. Thanks Joey! read more

They did great work on my vehicle however they had it for over a month! I was rear ended so it was covered by the other drivers insurance which was great however they did all the communicating with that company. Caliber did not update the status of my vehicle and ended up keeping it 4 days after the date they submitted to the insurance company and I ended up being charged for my rental. After numerous emails back and forth and promises to correct this so I could get reimbursed I finally gave up. Caliber did nothing to correct their mistake which ended up costing me money. I was really disappointed that they wouldn't just admit their mistake with the insurance company and make this right. read more

Absolutely horrific customer service. I have an interlock device in my car, and they re-enabled it incorrectly so that it locked me out of my vehicle and triggered a violation on my record. I had to immediately drive to the interlock installation location and wait in line for two hours because I did not have a prior appointment so I could show proof that my car had been serviced and that I had not tried to disable the device myself. Had I not done so, my car would have been towed and my driving privileges revoked, among other serious legal consequences. When I called Caliber to let them know about their negligence, I was met with complete denial and defensiveness on their part. Not a single person apologized to me or took responsibility for not properly re-enabling the device. They told me "it's not up to us to re-enable it." This is factually inaccurate. They are the ONLY ones who can disable it properly, without it appearing as a violation, and thus the ONLY ones who can re-enable it in the same way. The technician who enabled it, and I watched him myself, turned it on, and despite the device saying VIOLOCK in big letters and the device blinking red and beeping, simply walked away without questioning why that was happening, asking myself or his manager if that was supposed to be happening (obviously not), or attempting to do anything about it. When I asked the manager John that I was speaking to if he thought that was an acceptable level of customer service that was provided to me, he kept repeating that it was not their responsibility. What a complete joke. I have been taking my car to that Caliber location for 9 years, and never once in that time have I ever experienced anything remotely like the callous, utter lack of responsibility and horrific level of customer service that I did this time around. John should be fired. He had many, MANY opportunities to make the situation right by apologizing for the serious situation I was put in by what happened, and instead he lashed out at me and tried to put the blame on everyone else. Everyone else in charge there needs a serious evaluation on how they are trained to deal with customers, first and foremost, and basic common sense on how to deal with situations like this moving forward. I will never bring my car back here again, and I will certainly be warning everyone else I know to stay away as well. read more

***DO READ THIS!!!! Ok so all the reviews here are from people who's cars got fixed by these guys and someone else's insurance paid for it. Now I'm gonna tell y'all my opinion since my insurance paid to fix someone else's car. The scratch or you may call it a small dent at the most was so tiny and minor that the Geico guy had a hard time locating it when i inquired about the $1700 bill that these guys made for that dent. The owner of the car had called me two days after the accident with an estimate from some place of his choice and the estimate was $800. As I'm a college kid and i couldn't have afforded that i said ill go through my insurance and thats when this place was chosen because these guys have a thing going on with the insurance companies, where both of them make money out of the customers. These guys charge a lot of money and the insurance company sky rockets the premiums, so both of them make money as partners. Anyways i know my review is not gonna make much of a difference, because this is a well established place because they provide good customer service to people who are not paying for their cars. There insurance pays the money, so they don't know what goes on behind the scene. In the end $1700 for that small scratch/dent was way too much and it was an act of cheating and unethical conduct. read more

This experience is the one that ingrains the long held belief that the auto repair shops do nothing, but take advantage of people. This shop has an arrogant, chauvinistic attitude towards women in particular. You know the type, they inflate the time and process necessary and then want to charge you triple the amount. I was quoted an outrageous amount of money for a super, simple request. I was also told they would have to have the car overnight because the process was so labor intensive. I have had this same work done years ago and knew better. I went down the street to another shop, which I wish I could name, and they quoted 1/6th of the price and it was done in less than ONE HOUR! I hope this gives you some insight into the type of people you will be working with if you decide to use this shop. Shame on them! The give a black-eye to the whole industry. I'm sure if you have insurance paying for the work, they are just fabulous. Phooey, they stink to high heaven! I can only imagine how much work DOESN'T need to be done that the insurance company pays for and you (the unsuspected) are just lured into believing. The worse, of the worse. Don't believe me? Shop around it will prove EVERYTHING I just said, promise! read more

This place is terrible!! They are dishonest, and they don't like it when you don't play by their rules. So here's the deal. I was involved in an accident that wasn't my fault, and the other driver's insurance assumed liability. Since I own my vehicle (i.e. loan is paid-off), I am able to receive a check from the insurance company directly (check does not go to auto body shop), and then spend that money however I see fit. I can have my vehicle repaired or I can take a trip to Hawaii. It's completely up to me, and the insurance company could care less. They have compensated monetarily for my loss, and that's all that matters. Well, good luck trying to explain this concept to Caliber. They kept asking for the insurance company's estimate, and I kept telling them that they don't need to see it since I am paying out of pocket. They said that it is company policy to use the insurance company's estimate as a baseline, and then they tack-on additional costs from there. WHAT?! How on earth does that make sense? Just do the estimate, and tell me how much it will cost to repair. This is why auto insurance is so expensive. Big chains like Caliber have figured out how to game the system, squeezing-out every last penny and then some. I FINALLY got my estimate, but not that same day. I had to come back another day. The estimate was about 8 times more than any other body shop that I have been to since. Yes, EIGHT!! No thanks!! read more

I brought in my car after I'd been hit by someone and their insurance company needed a quote to get it fixed. They decreed the car a total loss and I spent the next 5 weeks in a back and forth with the insurance company to get a final number on my vehicle. In that time I left the vehicle with Caliber, since I couldn't exactly take my totaled car back. A few days ago I showed up to Caliber to retrieve things from my car, which had been there since I dropped it off. (I assumed it would be a fixable repair and not a total loss, so I didn't bother getting my stuff out when I dropped it off). First of all, when I went to the back lot (an open parking lot behind the store), I asked for the key I had given them to get into the vehicle. Because you know, I left that with them. "Oh, it should just be open," I was told. You've left my car, with my things, OPEN, for 5 weeks in the back of an accessible parking lot? Wonderful. I had camping equipment that a friend had lent me, clearly visible in the backseat of my car. Fortunately none of it had been stolen, but I was fairly perturbed that it had been left open that entire time. So I pop open my trunk, where I have a trashbag full of clothes, about a dozen dresses on hangers, a Fender amp, and a few other nicknacks. I go to move my clothes and feel that they're damp. Weird. Maybe my hands are just really clammy? So I move them and smell my hands. They smell AWFUL. Moldy and mildew-y. What the hell? So I pick up a book in my trunk - there's visible water damage to the pages, and the front cover is STILL WET. When I pick up my amp I hear sloshing. Wonderful. So I move my things to my car, leaving the ruined book, and as I'm sitting in park someone comes by to ask if I need assistance with anything else. So I inquire about the status of my things. He asked if the trunk had been open when I went over there and I said no. He asked if my trunk ever leaked and I said no. I ask if I should talk to my insurance company about this and he says yes. So I do. I call the insurance company and let them know that hundreds of dollars of items were damaged between the time I dropped the car off and the time I picked up my items. He says he'll get in touch with the shop and see what's up. Calls me back within a half hour and says, "they're claiming they have no idea what happened and aren't responsible. Do you remember signing some paperwork saying they aren't responsible for anything that happens to your vehicle when it's in their possession?" Yes. I do. I absolutely do. I also thought I could trust a business not to leave my car unlocked for 5 weeks in an open lot and completely fail to take responsibility for personally ruining hundreds of dollars worth of personal items. I signed that with the understanding that if someone climbed a fence and broke my car window, I shouldn't hold Caliber responsible. I didn't sign it so that Caliber could get out of personal responsibility for reasonably taking care of the items in my car. Asking that they not get water damaged beyond compare is reasonable. I'm lucky, my insurance person is offering to make it right, but it's not the job of the insurance company to pay for something that the shop did. I will never bring my car here again, and I look forward to sharing my story with others. read more

Avoid. I'm a USAA member. Caliber took 3 weeks to replace a broken passenger window and offered no replacement parts for a busted up center bezel. Don't you have a plasma cutter or some kind of fabrication tools or must everything be ordered at an inflated rate to cut into the customers deductible. When I got my Jeep back, they had not cleaned out all the broken glass. Now the window rattles and vibrates in traffic. read more