What an awesome place Went with my husband for my first time and found it to be a much better experience than Starbucks Service coffee and snacks are wonderful Stop in for a warm casual place read more

Great selection of food and they warm up your sandwiches as well. Their coffee is excellent. Their prices are reasonable. They have lots of places to sit and it's cozy and fairly quiet. Service is very good. read more

First go idiot yo the Burlington location. Very open yet cozy. Sat by the fireplace to enjoy an afternoon pick-me-up. Staff was super friendly. Get that dark cherry syrup back as a year-round offering, please! My chai was great--not too sweet. read more

Caffe Nero - Chai Latte & Cappuccino - Coffee & Tea Near Me - Burlington, Massachusetts

One word: RIPOFF. Got a bagel with cream cheese (was given less than a tablespoon of cream cheese) and a SMALL (really small) coffee. 9 dollars! NOT INCLUDING TIP. (I did tip the guy-not his fault the prices are high) I will NOT be going back there. read more

Nice coffee spot - luckily no crowds when I came on a Sunday morning, plenty of seats and couch spaces. Enjoyable - would come back. read more

Caffe Nero - Latte - Coffee & Tea Near Me - Burlington, Massachusetts

The staff at Cafe Nero in the Burlington Mall on around 6 pm on Saturday 12/27/25 was very rude, unpleasant and simply ill-mannered specifically one of the baristas. Life is full of choices and it was their choice to be there if they are not in the mood to provide a decent customer service they definitely are in the wrong place. Thankfully for me the mall is full with other quick bite options where the staff is more approachable read more

I love this conveniently located caffe Nero and frequent it almost daily. The staff are friendly and helpful: Rachel, Anthony, Kyle and Sam are all awesome. I look forward to my visits for delicious drinks, pastries and smoothies read more

It's a great spot, plenty of parking, large inviting space with a great bathroom and a fireplace. The staffing is very uneven, people tend to be very friendly, but they are so young and stupid. My server today had 9 inches of cleavage, no joke, but just as she was hearing my order, apparently she got a text message on her phone that a coworker was calling in today. She did not tell me what it was, she just froze for a full 30 seconds and started remarking some emotional trauma, I thought I was ordering incorrectly, or they were out of something I had ordered. Just stood there with her for about a minute before we finally proceeded to finish my ordering. She left the spill down the coffee, she put my order in a bag despite it being for here, she left the spoon in the coffee, she began a credit card purchase, although I was paying cash. None of that matters, but it just shows that she was out of her element. I told her it's all good when the customer gets a free chocolate as I reached my hand into the jar. She said those aren't free. I smiled, she said OK enjoy your free chocolate. That's why I'm giving her three stars and two or one. Judge me as you will. read more

Caffe Nero - Almond milk and whole grain - Coffee & Tea Near Me - Burlington, Massachusetts

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Worst Caffe Nero I've been to, and I've been to many. As other reviewers have mentioned, it is not clean. The pastry variety is severely lacking compared to other locations. With the ones they do have, flies are on them. Gross. During my most recent visit, I was charged a 30 cent "eat in" fee (which I have never seen at any Caffe Nero ever) for an order that was presented in a to-go cup. Make it make sense. The cherry on top was the rude barista who got my order wrong. I have no intentions of returning to this location. Go to the one in the Burlington Mall instead. read more

Disappointed and disgusted. Stopped here for a quick bite and upon ordering noticed multiple flies on each of the waffles in their pastry case. When I asked the lady if they had anymore pastries elsewhere as flies were on top of them, she just swatted her hand at them, said "no" and walked away. She seemed very unbothered by this which was insane. No apology & and she didn't even dispose of the fly covered waffles. She left them in the case for someone to buy!!!!!!!!!!! Someone call the board of health??? Wish I took a video but you can see the flies in the photo below. Will not be returning. I will go to the location inside of the mall because they are way better. read more

Caffe Nero - Flies on the waffles - Coffee & Tea Near Me - Burlington, Massachusetts

Food (5/5): Ordered a strawberry dragon fruit refresher with less ice plus a pain au chocolate. All were good. Service (4/5): Decent service where the person was helpful and got our order out quickly. The server seemed to zone out for a bit while we ordered but the server quickly snapped back into it and we had no issues. Ambiance (4/5): Looks fancy on the outside and looks like a cool cabin interior but there is a lot of messiness inside. For example, seats aren't aligned, the furniture don't match, lightning is inconsistent, and some of the seats look worn out. However, it still kind of works despite this and still gives a nice relaxing, cabin coffeeshop vibe. read more

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i work at the mall and i consecutively get bad service even though i would consider myself to purchase from their regularly. i dont have many other options but i try to avoid giving them my business anymore. read more

Stopped by this coffee shop in the mall and it turned out to be an absolute fantastic experience. The staff were friendly and they made very good cappuccino's and a vanilla latte. I had a warm brownie chocolatey. The decor on the inside of the coffee shop was wonderful comfortable and inviting. read more

We like cafe Nero. It has neat ambiance. One point was deducted mainly because the chicken in the chicken bacon chipotle sandwich was a bit too tough. read more

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Great coffee. Expect it to take a while for them to make the coffee that's the only con. But the end result is better than Starbucks for sure. read more

I love this cute cafe at the Burlington Mall, MA. I love going there for coffee and a bite. The inside is very comfy and spacious. I always find a spot to enjoy my coffee without too much of a wait. Few weeks back, I was there with a friend. We ordered the chocolate fudge cake, cappuccino and raspberry vegan tart! Everything was delicious and fresh. Service is prompt. My go to for a nice cup of coffee. I am never dissapointed! read more

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Fabulous espresso. Baristas super detailed with each drink. Great afternoon stop. It's right outside the mall. read more

Caffe Nero - Front sign, corner of plaza - Coffee & Tea Near Me - Burlington, Massachusetts

Such a bad service and attitude from the barista , they don't care the long line they have never ask for here or to go, and when wd ask for here ge made a bad face read more

Caffe Nero - They never ask for here or to.go - Coffee & Tea Near Me - Burlington, Massachusetts

Ordered for family and it was delivered promptly. It was fresh and the staff is extremely friendly.

Not my favorite location but the coffee is pretty decent for a chain. Caffè Nero is better than Starbucks and Dunkin Donuts read more

Caffe Nero - Iced Americano (splash of skim milk) - Coffee & Tea Near Me - Burlington, Massachusetts

I hope I'm posting for the right one. I think there's one in the mall, and this was the one that was outside the mall. I was really Pleasantly surprised. The coffee prices are quite reasonable considering I'm used to the Starbucks prices. It was nice to order something that didn't have some made up name for the size. I got a real China coffee mug. I like that. I got a latte. It was about 1030 11 o'clock in the morning so it was appropriate. I also got a really good present that had bacon and cheese in it. It probably would've been much better had it hadn't been a little bit burned. It was quite flavorful. And good amount of bacon. My friend got an iced coffee, and a sandwich. I don't remember what her sandwich was, but it looks really amazing. They let us stay there and chat. I didn't feel rushed. I go back. I really liked it there read more

This is a review for the location outside the mall. It is very loud, the food was mixed and the bathrooms were atrocious . The sandwich was over cooked. read more

Eh. No idea the food. I stood in line watching everyone glance then ignore me. Closing in 20 minutes and I watched someone removing tags and food from the cooler... glancing up at me then back to task. I wanted some of that food. Eventually someone offered to help. All my questions answered with a grunt... no thanks. Moving on. read more

The food is just amazing and the coffee is spectacular! Cafe Nero is so good, that I've switched over from Dunkin to Cafe Nero. My favorite thing to eat there are the chocolate eclairs, and I love how rich and tasty the chocolate is. I highly recommend this place to everyone, and I will always make it a habit to go there, haha! :D read more

Can't say I'm partial to this Caffe Nero location since it's inside a mall but it's the first one I've seen inside one. If you're coming in thinking it's going to be the same zen coffee shop vibe as any of the other locations, unfortunately, it's just a resting spot for shoppers. It's not the most ideal location to set up your workstation but I guess if you happened to be at Burlington Mall shopping, then it's convenient because parking can be taxing if you're only coming here to get a cup of coffee. Italian Focaccia- This is one of the more easier sandwich for a quick bite without having to heat up. It contains ham, salami, mortadella, and provolone inside a thick pizza dough like bread. Pretty good and my nephew likes it. Spinach and Cheese Quiche- For this, we did heat up, it was actually more eggy with spinach but couldn't make out if there was cheese in it. Iced Chamomile Tea- Slightly earthy with some floral notes and it's right in line with my taste. The type of tea is commonly used as a relaxant and is caffeine-free. Iced Summer Fruit Tea- My sister loves sugar and she said this was only okay to her since it's not overly sweet with a bit of tartness (she usually has 12 flavor shots in her Starbucks drinks, yuck). Overall Service: They were wonderful, and had one designated person behind the counter to start us with drinks, food and finishing up the transaction at the register. read more

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Came here for a coffee meeting today. Great set up, the interior kind of feels like a ski lounge. I didn't see too many healthy items on the menu and I was late so just ordered a black coffee, which was great read more

Shrinkflation is alive and well at Caffe Nero. The Caprese Baguette I ordered is literally 50% the size it was just a short while ago. Disgusting. It's a form of theft they should rethink very seriously. read more

Stopped for a quick coffee and light, quick breakfast. Liked that there was outdoor seating. Looked very nice. This was on a Monday morning shortly after 10 am - way after any morning rush. They note it's a family owned business that they take much pride in. However, their pre made (stale) breakfast sandwiches were outrageously priced. All the tables were dirty -- like not cleaned all weekend long. All surfaces were disgusting. Finally using the restroom on our way out, we find four empty toilet paper rolls on top of the toilet and about 10 squares left on the one roll that's left and no soap in the dispenser. Obviously no one takes care of this place and we will never return. It was gross. read more

The Caffè itself is beautiful. It makes me forget I'm in a shopping mall. The music, and decor is lovely. I ordered a strawberry-banana smoothie, which is not fresh. They use juices from a box which is disappointing because of how expensive and small it is. I loved the margherita flatbread because it had the crunch I was looking for, and they drizzled pesto on top! The downside is the wait is usually incredibly long, sometimes going out into the mall. There's no specific person to solely take orders, but the baristas that wait on you make your food AND coffee which causes a long wait. I was in line for 15-20 minutes but I did get my food and drink at once after paying. I'd come here for lunch again, but I'll get my drinks somewhere else. read more

Caffe Nero - Margherita Flatbread - Coffee & Tea Near Me - Burlington, Massachusetts

Despite serving at multiple locations, this coffee shop maintains a fun homey vibe. With a variety of typical drinks and delightful foods to snack on this is a place where you can retreat to for a nice break. The seating is comfortable and varied letting you find what suits you best. I noticed a few patrons taking in and using the many books that line the shelves. A great place to stop and socialize or just hang and relax. During COVID the seating capacity has been reduced so at busier times it can make it harder to get a seat. The staff are relatively pleasant but focused on the task at hand. The line at times moves slow and is a function of a small number of staff taking care of all the customized options that one can request when order your favorite beverage. Been here many times over the past few months and each time enjoy the relaxing atmosphere to stop for a leisurely rest while sipping on a beverage. read more

Caffe Nero - Earl Gray Iced Tea - Coffee & Tea Near Me - Burlington, Massachusetts

Nice place to relax and just chill. Came here while we waited for our reservation next door. This place is typically clean but today, there were dirty dishes everywhere and just messy. In spite of that, drinks were still good and so were the cookie and croissant. read more

Caffe Nero - people in a coffee shop - Coffee & Tea Near Me - Burlington, Massachusetts

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If I could give no stars I would. Nick was the rudest person I have encountered while visiting the area on business. No greeting...inconvenienced him to fulfill my order of two cold foam and a few breakfast pastries. I am fully aware of how to pay...which was fine but threw my pastries in the counter and walked away... Was I done? Could I have a receipt? Post covid you want to do what you can to provide the best experience for all guests...unfortunately this wasn't that and I will frequent the local Starbucks or DD. read more

Free internet & plenty of seating (and outlets!) for working on your laptop. Their coffee is smooth and creamy, even with oat milk. Plenty of parking around the building as it's situated next to (but not in) the mall. There's another Caffe Nero in the mall, but I believe it's much smaller. read more

Caffe Nero - Inside - Coffee & Tea Near Me - Burlington, Massachusetts

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This review is for the 85 Middlesex Turnpike location. It is outside the Burlington mall, not inside. This location is brighter and more spacious than the one inside the mall. The coffee however was not very good. They have a limited flavor selection, and the flavors were not as advertised. My flavored drink tasted like plain coffee with almond milk. They designed the place to look rustic with bookshelves and antiquated furniture. However it looks like they obtained the furniture from flea markets and backyard sales. Sofas, tables and fireplaces look dirty and never cleaned. I felt icky sitting on furniture that was probably owned by someone for decades and had years of sweat and stain buildup. Customers were also pretty selfish, making sure to leave purses and a laptop cases on empty seats so nobody would sit next to them. read more

This is the Caffe Nero in the Mall. Helped by an unhappy dude who probably hates doing this. The small cappuccino I ordered was as bitter and burnt tasting as *uck. Not that it mattered in this case (since it was pond water from near the reptilian hangout from the mesozoic era) but there was hardly an inch of actual fluid in there. See the pic. So let's su.marize: First class crappy and over priced drink, very little quantity and a sour server. The almond croissant was good so there's 2 stars. Btw, I. Generally I've noticed the folks who work here (and at the 85 Middlesex Turnpike address) seem to hate life. Guys, gals, if you do, and if you can find an alternative, please try to get out. I mean this only for your sakes because the worst thing is working a job you detest. You will wonder where the years went. read more

Caffe Nero - Teeny weeny itsy bitsy biki...uh ..cappucino - Coffee & Tea Near Me - Burlington, Massachusetts

Quiet place with pretty setup. The mocha and almond biscotti was great. If you are a fan of Starbucks macchiato, dont expect the same to be served here. They make it the traditional way.. read more

Caffe Nero - Coffee & Tea Near Me - Burlington, Massachusetts

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The ambiance was great, very friendly service. But the coffee didn't seem nice. May be the coffee beans they use are bad. We have ordered double shot macchiato, classic cold brew, banana caramel, hot chocolate and almond biscotti. Almond biscotti was good. I have had better hot chocolate in regular coffee shops. Banana caramel was fine but tooooo sweet. My friend who had cold brew mentioned it was very bad. read more

Caffe Nero - Ambiance - Coffee & Tea Near Me - Burlington, Massachusetts

Just about everything about this place is great. The location is right off the highway behind the Burlington Mall. Plenty of parking. The service is excellent. The only downfall I saw was the seating. There isn't a whole lot to be had, which resulted in people awkwardly walking around looking at you wondering if you way get up soon or not. The food and coffee is great. My boyfriend and I came in on a Saturday afternoon for a late lunch. We split the Holiday Turkey sandwich.. omg it was so good. If you like the "leftover" sandwich you will love this. The next morning I stopped in and got an Egg Nog Latte. Also very good! I can't wait to check it out again read more

Just visited today! Very disappointed! Coffee was good but sandwiches were soggy even though they were pressed! Bacon not crispy...yuck! Station were you through your trash was disgusting! They should be wiping this area constantly! Will not go back! read more

We have seen two mice on the brick wall on Thursday July 13th. They claimed that they come from T Mobile upstairs, which was totally ridiculous. Last year this place had gnats, this year mice. Just go to the Nero outside of the mall, the one inside the mall is utterly disgusting. read more