A fantastic Starbucks!! So cozy and nice decor inside. The baristas were friendly and welcoming. I got a PSL (because I'm basic) and the pesto egg mozzarella breakfast sandwich. The sandwich was warm, fresh, and mouthwateringly delicious. The PSL was delicious too! I will definitely come back to this Starbucks location. read more

Starbucks - Iced Pumpkin Spice Latte and Egg Egg, Pesto & Mozzarella Sandwich - Coffee & Tea Near Me - Melrose, Massachusetts

The coffee's decent, sometimes you can get a bitter one. The food's okay, the place is fairly clean, parking is a son of a gun.

Slow so so so slow. Not the staffs fault they are just permanently understaffed. If you are not ordering ahead don't bother coming in.

I've been to this location before on a weekend, and the coffee and the service were much better. But this morning the Americano tasted off, was a weird/bitter taste. I don't know if the machine wasn't clean or what. And the barista, completed my order and then let it sit next to him while he completed three other drinks before he put my drink on the counter. This would have made sense in the morning rush if he wasn't within arms reach of the pickup counter or if he didn't have to run around to do those drinks. They need a better system if they're going to take online orders in the morning on a weekday. read more

I went to this place to use the bathroom. There was about 20 people in line. I went in the front and asked quickly for the bathroom key and this lady has the audacity to say "wait your turn and wait like everyone else" while I was about drop in brick in there toliot. I stand there, and say do you wanna have to clean up? And she just walks away. I had to dart into the restroom after someone just came out to save myself and the people in the Starbucks. Overall the place serves good coffee but will never come Back here again. Watch out for this place. But good coffee read more

terrible handwriting, do better. tbh like this place is just a liminal location and is somehow designed to be as uncomfortable to inhabit as possible. read more

This is my go to Starbucks! The staff is always very friendly! It's super quick and always delicious! Even during rush hours they have a system that gets drinks out fast! Inside is usually pretty clean and cute! read more

I want to shout out Johanna for helping me and being so patient and actually explaining what goes into the drinks as i was a bit confused about what i was ordering !! read more

This Starbucks is always busy with remote orders. I get it. But I stood at the counter for a full 3 minutes with four staff moving back and forth past me. Not one looked at me. Not one said, "we'll be with you in a minute," or "sorry, we have a lot of orders ahead of you," or ANYTHING. Terrible customer service. I don't like their coffee, but Nero is right across the street. That's where I'll be. read more

I have gone to Starbucks from NYC to Tokyo, and Melrose. What makes a great Starbucks are the baristas. Here the team is friendly, funny and the service is great. From Will to Michela, to Alex, to Santi and Liam the manager -- everyone goes out of their way to make you feel welcome. This is a world class Starbucks, where the coffee is always fabulous. read more

I did a mobile order around 4pm and by 4:07pm my order was ready to be picked up. It was fairly quiet which is always a pleasant surprise at this location. I like the fact that this Starbucks location changed their lids and now have a strawless lid which means no more plastic straws! Yay! But of course I forgot to put my reusable straw in my purse this morning.... So I had to waIt until I got home to drink my drinks. Oh well. When I stirred this and took a sip I did not taste any coffee what so ever. This was $9.15, with 2 shots of espresso and didn't get what I paid for. There isn't a parking lot but a lot of street parking which is a huge plus on Main Street! read more

Starbucks - Caramel Ribbon Crunch Frappuccino Blended Coffee - Coffee & Tea Near Me - Melrose, Massachusetts

Usually they are rly nice but tday I was with my friends and we asked for water which is free and then while we're waiting they said we're not getting water and kicked us out this place sucks read more

Not a fun of Starbucks in general, but this is one of the most squalid I have ever been. Just a big room, with tables randomly arranged. Lots of space is unused. As for the rest, the same old Starbucks. Overpriced considering the qualiTy of their coffee. Stay away from their food! read more

I wish I could say this is the first time the Melrose Starbucks has taken a ridiculously long time to fill my order, but it's become a pattern and I will never order from this location again. 25 minutes to make a Frappuccino?? Ridiculous. And while we sat there waiting and waiting I saw at least three drink orders have to be redone because they weren't what the customer had ordered. Maybe the prep time would be more reasonable if people made the drinks correct the first time. The store manager needs to do some soul searching and figure out a better way to run the store. We certainly won't be returning. read more

It's nice to have a Starbucks but unfortunately, the place is so Loud and Chaotic that it is a terrible place to work. The sounds have a way of echoing in that big room with high ceilings that it will just give you headaches. Good luck! read more

I gotta hand it to the young lady who was handling the counter, the latte making and the food order I put in at around 5:10 am on this past Friday. She was alone, waiting for the rest of the help to arrive and she did a fantastic job doing it all by her lonesome. Shame on corporate for leaving her alone at this time of the day / late night... kudos to you young lady read more

Starbucks - Iced venti quad shot pumpkin spiced latte with 3 pumps only because I'm sweet enough ;)... nitro cold brew which the Mrs loves - Coffee & Tea Near Me - Melrose, Massachusetts

I feel kind of silly reviewing a Starbucks, but here we go! I'd avoid this location. I went here after going to the oral surgeon and getting some stitches removed from a recent surgery, so I wasn't so hot on hot drinks. I ordered a venti iced green tea latte with almond milk. Drink came out hot. I got back in line, waited a bit, told them I had ordered it iced. Cashier (different one this time) peered at the order sticker on the drink, nodded and said "okay, I'll take care of this." After five minutes, they called my drink out. Hot drink again. At that point, I was going to be late for something, still didn't desire/could not drink a hot drink, and walked out of the establishment. I watched the baristas on the bar for a bit. They had two baristas on bar, one barista in the back taking care of the drip coffee, and two other people doing some sort of barbacking. The (head??) barista kept shouting at the other baristas "I'm not mad at you" over and over during my visit. Lots of crumbs everywhere. Just seemed like a mismanaged disaster. Weird location. read more

They've really stepped their game up. Happy, smiling faces on the weekends now :) Thank you!!! read more

I have been in many Starbucks Dedham, Lynnfield and I am in a customer service business. They were horrible when I came in after 4:30. There were 6 people working in the store. The person with a beard waited on us and he was horrible... never said hello or welcome had a blank stare on his face. The others were not friendly and seemed disinterested. The Dedham and Lynnfield locations are excellent and should be commended for their friendliness and serving the customer well. Some interesting sounds coming from the back of the restaurant, moaning sounds not appropriate the whole restaurant heard it. I'm hoping to come back someday soon and to see happy, friendly team.....the bathrooms were gross and dirty too, there are 3 employees standing around talking. read more

Starbucks - Dirty floors throughout - Coffee & Tea Near Me - Melrose, Massachusetts

This place is so dirty. There are food particles and beverage remnants everywhere, it really wouldn't hurt to just wipe down the place occasionally. I've been there three days in a row now and was hoping it was just a one off experience; Well, no, please applaud these folks for consistency. My little boy had to use the bathroom and they were so nasty (dried poop all over the seat). We just ended up leaving and he held it on the way home. I generally like Starbucks and want to like this one, but they need to get their act together fast. It really bothers me to consider what's in the food and beverages if they have such poor cleanliness. read more

Pick-up area is now away from seating. Covid took care of that issue. The overall Starbucks interior makeover to open up the space I like, it just feels clinically cold. Not this locations fault, it's a direction the company is taking. At least you don't trip over chairs and strollers anymore, but it's not a place to comfortably hang out and drink coffee (maybe this is on purpose?) Orders are usually correct. Just wish they would select when the order is ready in the mobile app. I live so close I don't head over until I'm notified since there's usually a big looming crowd in the morning. read more

This Starbucks is pretty good. The only issue that I find with it is a fault of the location. Downtown Melrose can have very slow and backed up traffic at times. There is also limited parking. The staff can be a bit slow at times, but it's not really a big deal for me as I'm usually here on my free time during the weekends. I could see it being an issue for those who are in a hurry or between shifts at work. There is a lot of open space at the location, which is good. The only issue is the open space doesn't necessarily translate to as much seating as I'd expect. If you can find a spot to sit it's great to have the personal space, but I often find myself not able to take a seat. read more

Starbucks - Coffee & Tea Near Me - Melrose, Massachusetts

I don't review things but this was just awful. Maybe I'm spoiled from mostly going to Starbucks in downtown Boston, but this was absolutely the slowest service ever. On top of that, I watched as my matcha latte shot out of the top of the blender. About half was left so they poured that into my cup and filled the rest with milk. I would've been fine waiting for it to be remade or even just taken what was left in the blender, but I wasn't even acknowledged. It tasted pretty much like nothing and the lid also didn't fit. I just threw it away because I was already later than I wanted to be after waiting. I could tell the staff were trying and the barista on cold bar kept panicking and it wasn't busy. Please either put more staff on to help them as they learn or help them learn to manage the line better. It's not fair to them because I'm sure they're yelled at all day. I can tell from the other reviews this is pretty common. read more

How long does it take 4+ employees to take orders and serve customers? Not sure, but this Starbucks is certainly challenging the average wait times for THE LONGEST. We went in and waited an exceptionally long period of time. So long, in fact, that people were storming out of the store. And, if you try on-the-go ordering, they have their menu so outdated it says everyday items are out of stock. This store needs some more training. I will try to avoid this Starbucks as much as possible. read more

Closest one near Malden I guess ... Good to have a place to study at weekends ... A lot of space, enough seats for people to sit

I'm wracking my brain trying to understand why the owner of this location has yet to staff up. This is the SLOWEST, most inefficient Starbucks I have ever been in, and I've been to a lot. Every time I enter a Starbucks during the morning rush, they have 6-8 people behind the counter, and they're all moving at light speed. This one has 3-4, and the same person running the register is also making drinks as he/she takes orders. It's incredible! Not only do they not have enough staff, but the ones they have move at the pace of a snail. It is honestly the most frustrating experience every time I walk in that door. I only go there because it's the only one on my way into work. Please think about your customers and do something about the staffing situation... read more

UPDATE: It is now a year later from my original posting and the service is still awful! I went in today to get a coffee and sat down for a while. The coffee did not have enough ice so as my coffee dwindled, I went up and asked for some more ice in a cup. The older man behind the counter literally looked up and gave me a look of disdain, did not say a word and went back to what he was doing. Then a girl who was working back there said, "I can get that." It was as if I was completely inconveniencing him. I am so disconcerted about this Starbucks that I left angry! I have gone to this location a few times. I have been very disappointed every single time! The staff is NOT friendly at all. They've made me wait while goofing around or just what appeared to be cleaning behind the counter instead of serving. Just because I was the only person in line doesn't mean that I should be ignored and served without urgency. The only available table was dirty. They just were not friendly at all and the customer service is terrible. Definitely will not visit again. read more

This location is only receiving 3 stars because they serve Starbucks coffee. Otherwise I would give them 0 stars because there is always a line and the staff struggle to keep the line moving. If you have 45 minutes and no where to go then this location is for you. Otherwise I highly recommend driving a little further for quicker service. read more

I have been coming to this Starbucks for a couple of years and I have always had friendly and attentive service. Today, that was not the case. The older gentleman who took my order was very rude. I Order a hazelnut coffee. He poured me a hazelnut iced coffee. I felt I was polite enough when I told him I said coffee not an iced coffee. He snapped back at me and said "this is coffee" and just continued to be rude for the rest of my oder. The saving grace to this incident was the barista. She spoke to me and assured me that something would be done about how rude he was I just want to give her a big Thanks you she was great. I'm not asking for much just give me the quality I expect and if and order needs clarifying just ask and don't assume. read more

I am not down with Starbucks lingo. I refuse to participate. This is America, speak English darnit. I do not know the difference between a frapachino and a mochachino. I do not want to learn. I just feel dirty ordering a tall, skinny, vanilla anything with extra whipped cream. Please give me a medium light, latte. Despite my refusal to embrace the Starbucks lingo, several of my friends nurse pretty severe caffeine addictions, and I find myself in Starbucks Melrose at least once a week lately. There is typically much confusion about my order due to my stubbornness and they handle it with grace and fun. The staff is super friendly and attentive. My friends feel as though Starbucks is their own personal chemistry lab, and order really complicated drinks not on the menu. The employees just roll with it. Plus, there is lots of space, outdoor seating, and a Shepard Fairey style painting of Ronald Reagan. read more

By far the best Starbucks in/around Melrose. The quality and consistency of the drinks and the pleasant, helpful baristas here make it worth spending time circling Main St for a parking spot. Good for people watching and running into friends and locals. Thank you for being our go to SBux location! Bonus rec: "This Starbucks is awesome! The people that work here are super nice and they made my lemonade pink! Pink is my favorite color." - my 8 yr old read more

There's only so much you can write about a chain, so I'll focus on differences among them. Parking - overall negative - this location is on a main street (literally, main st.) and there's parking along the street but you'll almost never get a space. There is a small lot behind the buildings that you get to by taking the first right (looks like a little alley) directly next to the Starbucks. Sometimes you may even have difficulty parking there, but usually you can circle around and someone has left by the time you get back to it. Location - Melrose is beautiful, suburban and clean. The main street it's on is well lit and lined with many shops incase you feel like taking your drink to go and walking around. You'll see mostly young professionals and/or families with small children. Ambience - there is local artwork on the walls, photography or mixed media, it changes after a while. A fair amount of comfortable seating with tables. Outdoor seating yes... but only a table or two and they're right next to the door so not the best place if that's a priority for you. read more

Love this location. Stephanie the Barista is awesome. The only problem is Tom the cashier. Not friendly at all. Other than him it has become my new starbucks. Everyone else that I have had wait on me perfect. Thank you Stephanie. Tom smiling and being courteous is part of the job. Your in the wrong line of work buddy read more

Starbucks - @starbucks stephanie by far best barista - Coffee & Tea Near Me - Melrose, Massachusetts

This is a nice but older Starbucks which is about to get a re-fit. It's well managed by Liam and for the most part the baristas / staff are cheery and upbeat (Taylor, Zeus) but there are one or two who need to be more gracious to their patrons. Not everyone has the name tag visible so it's not always easy to know who's great and who's not. The other day I ordered a breakfast sandwich and there was a slight issue with the oven and the guy behind the counter was most apologetic and gave me and another customer a voucher towards a free drink (and quite a generous voucher at that). The wi-if signal is strong and is always working when I need it. read more

Ok, it's a Starbucks, it's not destination dining. I get it. But this is hands-down the filthiest Starbucks I've ever been in. Add to that, there's always at least six to eight workers behind the bar doing everything *except* 1) taking and filling orders 2) cleaning the floors, the condiment bar etc. (See above re: filthy) There's a Caffe Nero opening directly across the street -- cannot happen soon enough. read more

Probably the only con of this place is parking. Located on a busy street, yanno, Main St - parking is behind the building in a weird alleyway kind of place. But the street is thriving and the people are friendly so why not just take a stroll whether you're from Melrose, Malden, Stoneham, or I don't know, anywhere reasonably walking distance. The place is great, amazing vibes when you walk in with spacious seating and homey setting. Everyone is friendly and everyone just wants to be your friend. The baristas are friendly and overall, just a great place to be. Personal favorites are: caramel/hazelnut macchiato, any type of frap, and the refreshers. So go in, meet and make some new friends, while you sip on coffee, tea, or anything else that your heart so desires. read more

It's my local Starbucks. I feel I could write a Piano Man parody about it. It's a great people watching spot or if you're the social type....then chat with the locals. There's always a line, but it moves. I don't understand the negative reviews of the staff. It's a coffee shop. In fact it's the friendliest Starbucks I know of. They serve coffee and pastries not motivational speeches. Caffeine is a drug and they're our dealer. read more

This is one of the most poorly run stores I've ever been in to. The other reviews that mention the slow service are spot on. They have two registers but refuse to use both most mornings. The line can be out the door and they don't sense any urgency what-so-ever. I also have grown extremely tired of their constant rotating of their bold roast coffees. When a person is looking for a bold roast such as their French Roast, they aren't looking to experiment with lighter roasts. They're currently using their "Tribute roast" which tastes like watered down dunkin donuts coffee. So today, I asked if they had French press, the barista didn't know. (Great, way to know the product you're supposed to have at least some basic knowledge!) So she called to the back room and another staff member answered "why?, for fun?". ...I was in a coffee shop and this dope thinks it's odd to ask for French Roast? The whole reason I asked was because the website claims they have it. ?? The overall experince here is terrible. Fight for a parking space and wait forever to get a simple cup of coffee. After today's visit, I'd sooner drink from a puddle than visit that store ever again and it's in walking distance of my home. read more

Always the best roast around. I hit this joint up just about every morning. Coffee is always wicked hot. read more

Just like every other Starbucks you've been in. I usually get mochachinos here. Did I spell that right? Well, who knows. Always someone in there reading Plath, or on their laptop trying to look impressive. Couple tables outside if you like that sort of thing. I've met people here before when we head out for the night. It's great - can't top the location - right on Main St.... read more