It's 5 years later and this place is still a 5 star. Their paninis are still addictive and I'm not even exaggerating when I say I have never tried any other sandwich other than the buffalo chicken. AMAZING. I bring friends here all the time and they have all said that jitters has become a staple when in Melrose.
Tim, I know you replied back to me 5 years ago when you read my original review and said that you would work on the attitude of your staff, I can tell you honestly that it hasn't had a huge improvement but some days are better than others. One major complaint I have (but I will not give lower stars for because this place deserves 5 stars because the sandwiches are incredible) is that I have a food aversion with pickles. I've had it my entire life, they make me incredibly ill, and I genuinely cannot stand when the juices touch my food. Every. Single. Time. I order a panini to enjoy there I let the person behind the counter know to please not include a pickle and without fail 98% of the time- there's a pickle with my food. I always have to ask for a new basket, and a few times the girls behind the counter I have actually heard them talking about poorly about me. One of your cashiers told me that for future visits just tell the person that I have a food allergy and they'll "take me more seriously" - well I did that on my last visit in and the girl behind the counter questioned if I had an actual food allergy or if I just didn't like them. So I told her about my previous experiences and what the other cashier had told me to do and she rolled her eyes at me and said "okay, I'll just put it in caps for no pickle".
Another time I had come in with my friend and we both got Buffalo paninis. I usually order with no lettuce or cucumber and my friend orders regular- my sandwich had cucumbers on it, and hers was missing the sauce. When bringing my order back up to the counter to have it fixed, I had asked for the sauce for my friends sandwich and the cashier said that it would be an extra charge for another sauce if I was to get it, but if my friend came up they could just give it to her, which was strange but I walked away and awaited for my new sandwich. Unfortunately I was not given a new sandwich, the original sandwich that I sent back was just opened and the cucumbers were removed. One bite, I could immediately tell and we left.
Anyways, no place is perfect. But 8/10 this place is and that's why we keep going back. read more