I'm so tired of boring cafes that are open spaces, hard surfaces, white walls, bright lights, and hard chairs. Don't get me wrong... I do enjoy that aesthetic for being productive, but not when I want to relax at a coffee shop. I was taking a day off and really wanted somewhere cosy to get a cup of coffee. I was excited to come across Caffe Nero! They had comfy chairs, nicely divided spaces, rustic decor, and a library-like sound quality - exactly what I was trying to find. The service was quick, the coffee was delicious, and I got to curl up on a comfy couch while I enjoyed my IQ Bar, 16 oz Americano, and doom-scrolled on Reddit. I'll absolutely be back if I'm in this part of Boston again in the future. read more

Caffè Nero - Cozy fireplace and chairs that are actually comfortable - Coffee & Tea Near Me - Boston, Massachusetts

Cute cafe chain! There were a couple of these close to our hotel. I love the ambiance, the decor is so cozy, I want to stay in here to relax or hang out! There's a good number of seating inside and out, but since it was a bit chilly outside, most patrons were sitting inside, so we couldn't find a place to sit and had to enjoy our meal back at our hotel lobby. They have a lot of delicious looking pastries, sandwiches, and salads, and a large drink menu. My friend purchased a coffee and we shared a Tuscan Turkey baguette. The baguette was a bit hard but good overall. This is a great place for a quick breakfast or lunch. I like their variety of offerings, the service is good, and the ambiance is a big plus too!! read more

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Stopped in early on a Sunday morning. At that time that place was pretty much empty so I had my pick of tables. I ordered an Americano and couldn't resist getting a cream puff. Which was a surprisingly good breakfast combination. There was a variety of seating options and group sizes. I loved the decor. read more

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Beautiful location! I went there for a drip coffee and it was very tasty with excellent mild flavor. The staff was friendly and the decor out of this world. Very peaceful. This was the London based company's first USA location. read more

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Services average. Coffee is decent. Madeline's and fresh pastries are also decent. It has indoor and outdoor seating. It's right downtown in Chinatown/the French Quarter. It's great for a hot drink cold drink or snack. There's things to go or you can sit down and dine. read more

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I was recommended Nero by the employees at the hotel I stayed at, and Nero was too salty. I ordered the mozzarella and prosciutto croissant, and it was basically inedible because of the salt. I will say thank goodness for the WiFi and the homey vibe that the café has, because when it comes to the food, there isn't a lot to write home about. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

I enjoyed my visit here overall, however they forgot my order (which was placed online). After being reminded they made the coffee and we had it after a few more minutes wait. The tiramisu latte was quite delicious and very vanilla-ey, with hints of a cake flavor. It seemed very unique to me! I loved the dark academia ambiance which was perfect after a day of exploring Boston college and Boston university. I also had a brownie which was soft with a hard crust on top and very tasty! read more

Caffè Nero - Seating area - Coffee & Tea Near Me - Boston, Massachusetts

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Today did my first visit to the downtown crossing Caffe Nero and I went with two others. We tried to order from the scan at the end of our table but had a little trouble to complete it. The people at the counter really helped to get our order completed so we were very satisfied with how it turned out. The caffe was spacious with many places to choose to sit at and had very good lighting to see in. We felt very comfortable to enjoy the drinks and treats we ate today. I liked the many choices they had available since I am not a coffee drinker. read more

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I came in to enjoy a cappuccino and asked for it in a mug instead of a to go cup. The employee told me, "I'm sorry, we're trying to avoid doing dishes later. Is it okay if I put it in a to go cup?" I said no because I really don't like drinking cappuccino from a paper cup. She simply said "I'm sorry" and walked away. What made it even more frustrating was that other customers around me were being served in mugs, so this seemed to be purely about not wanting to wash more dishes. I ended up just getting what my children wanted and left without my cappuccino. Extremely poor customer service and very disappointing. I've been to Caffè Nero many times and have never had a bad experience before this. read more

Used to be my spot when Caffe Nero started becoming big around Boston. Good pick me up options and still a nice vibe when you want to unwind a little bit or do some work. read more

The guy at the counter was super nice, I really appreciate the service! This is a pretty large space that has plenty of seating to hang out - I really wish people would go back to hanging out and enjoying some quality time, seems like everything is take out these days. I know this makes me sound old. I didn't have anything to eat but the pastries and sandwiches looks promising. The coffee is ok too, but I don't see any significant difference from other coffee shops. read more

So sad to leave a one star review but it is very well-deserved. The coffee is decent, that is the only positive thing I have to say. Matcha is not matcha, it is a very milky green and does not taste like an authentic matcha drink at all. Customer service is consistently, IMPOSSIBLY rude, probably the least friendly interactions I have ever experienced in a coffee shop setting. Both women I've had the displeasure of ordering from today, at 8:30am and 7:30pm were so nasty and left a horrendous taste in my mouth. Not sure why the attitude is so prevalent here. Never, ever again. read more

Cute and warm interior, central location. I got a Cortado and it was fine. Maybe next time I will try the pastry read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

I am a regular at Caffe Nero. This branch was probably one of my worst experiences. I ordered an iced matcha latte via the mobile app. When I got to the location, there were a few folks in line to order. I couldn't find any signage like most branches for mobile order pick up. I waited to the side to let the customers / barista be free. After a wait, I asked the barista where the mobile order pickup is, she motioned me to the end of the line. After waiting for a long while, well after my pickup time, I asked the barista again about my mobile order. Seems like she had made me a caramel latte. The only good thing is that after I clarified my order, she quickly made me my drink. However it was a poorly made drink as the matcha wasn't fully shaken. If you're paying for an $8 drink, I wouldn't want a dunkin experience. Please fix your mobile order system and add signage for pick ups. Would be great to add additional baristas during busy times. read more

Caffè Nero - Iced Matcha Latte - Coffee & Tea Near Me - Boston, Massachusetts

Came here to get some breakfast items. My husband got the pistachio muffin and I got the breakfast sandwich. We also got some coffee drinks. I was very unimpressed with the breakfast sandwich I got as it had one slice of bacon and some egg on it. The pistachio muffin was okay, nothing spectacular. Wouldn't come here again probably read more

Caffè Nero - Bacon Breakfast Roll - Coffee & Tea Near Me - Boston, Massachusetts

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First time visit to this place. Located in the downtown area of Boston. It looks to be a very trendy place. It's decorated nice and looks to be maintained well. I had a coffee with a pastry. The coffee was good as was the pastry. Service is done at the counter. The person who took my order wasn't the person who completed my order. When my came up to be completed I had to repeat my order to the second person. So that meant waiting a bit longer. It's worth a stop in during quieter times. read more

Location has ample space and seating but can quick reach max occupancy due to college students, families on vacation, or whatever else brings people to Downtown Crossing. Large windows bring in light and the rustic decor beats the usual dark wood and brushed metal tones. Food and drink wise, you get the standard Caffe Nero experience. It's a chain, it's fine, it's not as pretentious as Tatte (which seems to have metastasized as a cancer infecting all Boston). One annoying nitpick about the service - the servers are cordial when you place an order but immediately shut down when you hit "no tip", even for a takeout order. These employees have attitude problems. Will avoid in the future. read more

At 12:30pm On Monday Sept 4, 2023 I ordered for the first time here on my lunch break at work. I got Turkey & bacon with herbed cheese, swiss & provolone, served on focaccia bread and. A classic soft tea bread made with bananas. And tried the blackberry soda and a Refresher (24oz) Strawberry Dragonfruit! The banana bread was still warm very moist not dry tasting and very good! It had a nice balance of sweet and was delicious! The sandwich was the best the focaccia bread was exceptional the herbal cheese with the turkey and bacon was delightful I enjoyed this sandwich very much! The dragonfruit strawberry drink was very refreshing and quickly finished to complete with my meal! Very surprised! read more

I stumbled upon this place as I was walking down Newberry St. the honey spiced latte was really good. I actually started fixing my coffee with honey and cinnamon because of this delicious latte! The star of the show was the cookie butter croissant. It was warm, buttery, and all the delicious things! I sat inside to enjoy my treats. The service was also good as well. read more

Caffè Nero - Honey spice latte and Cookie Butter Croissant - Coffee & Tea Near Me - Boston, Massachusetts

Very nice coffee stop. Located on the edge of Chinatown, across from the old Paramount Theatre, this eclectic little UK based coffee cafe makes a very nice cup! The furnishings are a collection of wooden chairs, comfy sofas, wing back and other soft seating. Coffee tables, end tables, and booths. All scattered against a library-esque backdrop including a massive fireplace. I picked up an almond croissant which was very tasty. Not overly sweet, with a bit of almond jam in the middle that was unexpected. My macchiato was well made and had a pleasant bite at the end. We waited by the counter for our coffees and bussed our table before departing. Our visit, after the morning rush was very pleasant. Plenty of pastry on hand, plenty of staff to help the steady stream of guests. Customers working on laptops, business meetings and friends gathering were just some of the ways customers were enjoying the space. Definitely would stop by again for a good cup of coffee. read more

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My favorite coffee shop in Boston! Great vibes and brew!! A must stop when in town or driving through.

Best coffee I've had since 1970s. Woo hoo. Thanks for sharing this post and the great work from customer service. Everyone deserves a special day off with pay. Thank you Have a wonderful day everyone. read more

Yeah, ambience is incredible. There's all different nationalities in speaking different languages. I met a couple kids at Boston university studying physics. There's every kind of person near the coffee is fantastic. The service it's laid-back. Nobody asked anything wood furniture. read more

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Do not fall for downloading their app to get a deal. It doesn't work. It's a bait and switch and even the staff at this place can't help out with the problems. Clearly the marketing team had an idea and the tech people couldn't execute. To the heads of Cafe Nero, please go back to parking cars. You are clearly too amateur for this business. Expect this chain to be the next "Carobou Coffee" failure. read more

This place has awesome, awesome coffee. We got mochas, cortados, and macchiatos here. All awesome! We used the app to order ahead and for the most part it worked well. Had a glitch once but the staff were great. We didn't sit and eat here but would definitely do that as the inside and the outdoor space is very nice. read more

I LOVE the inside space. Perfect for catching up with a friend, or doing some work on your computer. I love the window seats, and also the big banquet table. Food and drinks were good! The matcha latte was delicious, and the white mocha was good (oat milk tho). The drinks came out really quick for how busy they were. Overall, an easy 5 stars to give. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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This place stands out among so many coffee shops in Chinatown when you are looking for a quiet place. Decor has a nice book library vibe to it. Food and drinks will never disappoint you. Service - 3/5 Food - 3.5/5 Ambience - 5/5 read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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From the moment i got in the staff seems annoyed rather than friendly. Rude staff, they do not seem to have any customer service skills .

Delicious! we kept seeing locations all over the city, this one was so warm and cozy inside with tons of seating. I love seeing all the food options while waiting in line to order. the croissant for my croissant sandwich was so flaky and delicious, the raspberry cheesecake pastry was not too sweet, and my mango tea was so refreshing! perfect cafe for a quick breakfast read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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Service sucks! Rude, and very slow!! However the place is clean and ample with room to chit chat and study read more

Conveniently located at the bottom of government center and one-beacon st. For frequent flying at the UMass Amherst club for meetings but their cafe in the building is arguably better with the espressos, price (while they don't have the food) Nero, when I went was very chaotic and very disorganized with the customer ordering process. I love that they're so busy but it didn't make for an enjoyable spot to sit, enjoy conversations and get work done quietly. If that's what you're looking for I'd go elsewhere! If you want a quick stop "to-go" you're in luck! read more

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Until now, I had only ever come here to order a hot green tea, which I'd sip while tapping away at my laptop for an hour or so. The hot green tea was never anything to write home about, since it only comes in a lousy 12oz ceramic cup unlike the nice tall big paper cup you can order at Starbucks, where you get TWO bags and 3x as much hot water, and much better quality tea for about the same price. I never really found this anything to complain about, just looked at it as basically a "parking fee" for my use of the undeniably beautiful place with its tasteful colors, comfy chairs, and gloriously high ceilings. Most Starbucks locations are not nearly as nice to linger in. Whelp, today I came here with two friends who ordered a large matcha latte and a large caramel iced coffee, plus desserts---a pistachio cheesecake slice, and a tiramisu oblong-thingy. Feeling a bit sleepy, I ordered a double espresso instead of my usual miniature hot green tea. MISTAKE, MISTAKE, MISTAKE, MISTAKE, MISTAKE! Both of the tall cold drinks were utterly tasteless, by which I don't mean they tasted BAD, but they literally had ZERO taste, including even the whipped cream on top when directly spooned out. My "double espresso" the staff seemed to totally forget about so had to badger them 15 minutes later when I noticed that folks who came in long after me were already picking up their drinks (and it was a slow Sunday afternoon)...it was not bad compared to my friends' liquid atrocities, but fairly mediocre and more importantly, looked to be more of a single or at most "one and a half" instead of a "double" espresso when it finally arrived. And then, the desserts---oy! The cheesecake was similarly weak tasting and rather than rich and firm and strongly (gasp!) CHEESE-tasting, had the consistency of thick applesauce. The tiramisu was ok-ish, but nowhere near the quality of a simple Whole Foods tiramisu slice. Lesson learned: come to Caffe Nero strictly to take up space and consume oxygen while sipping some token drink as the price of admission. Go elsewhere if you want something that actually tastes good and packs a punch, whether that punch is in flavor or caffeine potency. (I've had stronger cafe lattes than that "double" espresso.) Second star given ONLY for ambience, and the convenient location. read more

Caffe Nero is my go-to for breakfast in downtown Boston. I love the old world charm and the ample labeled vegan items. If there were a Caffe Nero in the place of every Starbucks, the world would be a much better place. I typically order a vegan breakfast roll ($6) which consists of Impossible meat with Just Egg and probably Violife cheese on a nicely soft bread roll. It's a great and reasonably priced breakfast sandwich (albeit microwaved instead of toasted, unfortunately). I prefer the breakfast roll over the croissant sandwich, but that's just me. The vegan croissants ($4) are also excellent: flaky and addictive. The vegan wildberry tart ($6) tastes great, with a crumbly crust and not-too-sweet berry filling. Come to Caffe Nero for an unusually good chain experience. read more

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This is for the South Station kiosk. Just do better, please, okay? Ordered a ham and cheese baguette. $10 plus $2 tip for some disinterested kid to stick a dry old sandwich in a bag. Are there any condiments? Mustard, mayo? Hell no, what do you think this is, McDonald's or something? No, I got a very dry baguette with a little ham on it and even less cheese. Really? That's what you call a sandwich? Wander over to the North End and you'll get a proper sandwich for the same money. Never again, Nero. read more

A real neat coffee shop. They had plenty of muffins, sandwiches, croissants and more. It was a bit cold and we wanted some hot chocolate so we stopped in. The seating areas were very nice. They had some tables, couches and some real comfortable chairs. We checked out their menu and it seemed to have some very good breakfast options. Maybe next time. read more

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Came in to grab a quick drink. The strong aroma of coffee emanated from their doors. Staff were friendly and efficient. My friend ordered a black coffee while I ordered a chai tea. Unfortunately they were out of the cold foam which would have elevated my choice more. Overall, happy with my experience and wouldn't mind coming again to try some of their yummy looking food options. read more

I was about to drive to Montréal from Boston but first I needed to refuel with a quick breakfast, so luckily I stumbled across Caffe Nero! This small little shop features plenty of sandwiches, pastries, and of course beverages. The staff was friendly enough when I was there and had me in and out pretty quick. I ended up just ordering an orange juice and a small croissant sandwich. I'm not really sure what I expected from the croissant sandwich but it didn't really have much egg or bacon inside of it, it was not very filling, but it did taste pretty good. The orange juice definitely tasted locally made and that was pretty darn good. Overall, this is probably a great place to stop if you drink coffee, but I can't speak on that. What I can say is that they've got some alright food and some banging orange juice. Come check them out for yourself! read more

Caffè Nero - It's food. - Coffee & Tea Near Me - Boston, Massachusetts

This is a great little coffee chain here in Boston. I love the location near Chinatown. Gorgeous building that would be great to have as a flat. The coffe is smooth and not bitter and the pan au Chocolate was fresh and yummy read more

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I think the blond girl working on January 18th (around 11/11:30) made it a personal goal to be unpleasant for the day, and to make her customers miserable. We walked in and asked where the restrooms were, while making it clear we would be placing an order. We came back to ask for the code (wasn't provided- no big deal). Got it and found no tp inside. They provided it. We got our order and I asked for a cup of ice (aka another opportunity for her to display her ill-mannered attitude). She rudely asked me to get a cup from the self serve station for the ice, and I followed her order She and her co-workers enthralling conversation seemed to trump any paying customers, and their needs (no matter how minimal they were). I never leave reviews, but had to for this. Poor experience overall. Changes need to be made. One positive: this was our only negative interaction during our first visit to Boston! read more

This is a pretty convenient spot right by Downtown Crossing. I came on a Sunday afternoon and there were lots of people studying/working on their laptops. My friend and I found some comfortable chairs and hung out for about an hour. Nice way to escape a busy area of the city. read more

Caffè Nero - Ambiance - Coffee & Tea Near Me - Boston, Massachusetts