I can see why this place is so appealing! The location is great and the Coffee is spectacular! Unfortunately when it came down to the food & the service everything seemed to fall really short!
I really wanted to love this place, believe me! The reviews obviously had me convinced that this would be a great place to have lunch on a Saturday with my boyfriend. When we walked in the place was somewhat busy, I'd say we came in right before their afternoon rush!
Entering was really cold, awkward, and I personally felt really uncomfortable. We were never greeted and just stood around for about 5 minutes before seating ourselves at the bar. I really didn't understand what the deal was, not a single person acknowledged us. I could understand if the place was packed but it wasn't at the time. My boyfriend and I sat around for another 5 minutes before a the front guy taking orders gave us menus. We probably sat around another 10 minutes before he came back to take our order.
Ordering was very hard. Not because we couldn't decide on what we wanted but because the guy taking our order barely talked to us! I wasn't looking to have a conversation, I had questions about the menu that he decided to ignore and awkwardly brush off like he didn't hear me. The place can get really loud and I feel like he used that factor as a way to avoid all interaction with us while ordering... it was definitely an awkward experience, I'm sure the line forming behind us picked up on it! I would say it was a WTF just happened kind of moment!
I immediately made a mental note of their lack of service. I was hoping our experience would get better but unfortunately it gets worse!! I honestly think the (front) guy taking orders was having a bad day, it would explain the lack of communication, zero interaction, avoided all our questions, and even denied all of my requests! After ordering I was still in shock, I watched as other walk-in customers awkwardly place orders! We weren't the only ones!!!
The food was pretty bland, I went with the Veggie Burger and Pasta and my boyfriend decided on the Cuban Sandwich. FYI Everything is prepared in a Toaster!! That threw me off, I was so curious how my Black Bean Patty would turn out and it was totally dried out and disappointing!!!
I waved over the guy that took our order -- he never introduced himself so I don't know his name -- I asked if I could get a little side of extra Mayo and he said "No, there is mayo already on it"... I know that but I'd like a little more, my burger was DRY!!! SERIOUSLY!!! I had to wave him over again and then I asked if I could have some ketchup? And he walks away!?!?! WTF?!!?
Seriously I can go on and on! The sad part is the fact that the place was packed by the time our food was served so there was an audience that witnessed the entire awkward experience!
Overall, if you are looking to PICK UP & GO, the coffee is great which is why I'd give this place a star. Good luck if you decide to dine in, I wouldn't recommend it. read more