I am so impressed with Mike Serleth and his crew of computer technicians--they are super reliable and give great customer service. They are on time, personable and good communicators. When one of the Fast-tek employees came out to help me transfer data to my new laptop and get things up and running, it was done effeciently and professionally. This past week my best friend--who is NOT a techie person--needed to buy a new computer system. I had no hesitation in recommending Fast-teks to him. My friend was totally pleased with Mike's thorough and patient help. My friend spent less money than he did the last time he bought a computer, and everything went more smoothly. YAY Fast-teks! read more

Mike from Fast-teks came to our home last Tuesday night to help speed up my computer. He was very patient, as I initially was considering having him install more memory and a larger hard drive. Then I thought I would get a new computer, and he offered to help with that. Then I changed my mind again, and he said he would try to clean up my hard drive and charge me for only an hour of time, rather than me having to purchase a new drive and more memory. Well, he did just that. Saved me a couple hundred bucks. He diligently examined the hard drive and found several apps were running simultaneously; that was slowing things down. He also looked at the registry and explained to me what that does. He did other processes and showed me a couple of things I could do on my own to further clean things up. So, after I did that and restarted the computer, it is running much faster. Mike was very professional, and he even took a look at my wife's computer and offered some suggestions. read more

I called Fast-teks after i got 4 nasty viruses...at once...on my laptop! The first guy they sent out i was not impressed with...and brought more stress than comfort to the situation. HOWEVER, ...and this is a BIG however...Mike called me the next week. I was ready to go somewhere else or even try to fix it myself. Mike was apologetic, explained the reason why what happened, happened, with the other guy, and after a chat I decided I'd let Mike give it a try. He was extremely understanding, professional, and nice. He proceeded to come pick up my computer from my home, and return it to me the next day, COMPLETELY fixed! Not only did he fix all that was wrong from the virus (files hidden, weird messages popping up, etc), but for my earlier trouble he also upgraded several programs, showed me how to 'unhide' other files just in case, and created another 'user' profile for my brother who uses my computer sometimes to surf the net....for the same price that was quoted to me to remove the virus. I was so impressed with this service and honestly, I've never been more turned around by incredible service, ever. I will definitely use Fast teks again for whatever else I need to fix on my computer, and recommend them to anyone. read more

Thank you, Mike, for saving us yesterday! Yesterday, our computer was taken over by some crazy malware and we felt really helpless. We called Staples who told us it would cost $200. or more AND we had to leave our computer with them for 2 days! Our next call was to Mike Serleth of Fast-Teks Computer Services who answered on the first ring. I dropped off my laptop at his office at 10:30. He delivered it back to me less than 2 hours later!! Not only had he removed the virus, but had upgraded our Internet Explorer and fixed other glitches and all this for $80.! No need to waste your time and money with other Computer services, Mike Serleth is officially our Tech Hero! Bless your heart, Mike. read more

My wife and I had some malware on our office computers a couple weeks back. The tech that Mike sent out assured that he would be able to salvage our data. We had a scheduled appointment that morning. He did not show up until the afternoon, and unfortunately, after working on it a bit, we lost all our data, and still had to pay them the full amount. If we just wanted to wipe our systems, we could have done that ourselves. We had hoped to save our data, and that they would stick to our planned appointment time. I noticed one of the reviews below mentioning some problematic staff that they sent out, seems like we got the same guy or there is a pattern of this amongst the company. Would not refer for IT problems. read more

When you are a small business owner you need to know there is a company that will respond quickly and with the same urgency that you have. I only have 1 computer in my business and if it's not running our business isn't running. In the past we are have been left without support. As a matter of fact most techs want me to bring my computer to them. Yikes! What I have to uninstall my computer and leave it with you until you have time to work on it. That's what happened in the past. But ever since I found Michael it's a thing of the past. The most recent experience was last week. We couldn't get windows to boot up. Just black screen! One call to Michael and within 90 minutes Eric was in our club. Eric had to get our computer working without any access to WiFi (different challenge)! He was so great he managed to fix the problem and put preventions in place so it won't happen again. This isn't the first frantic call Michael has gotten from me. Every time the service is consistent and he has never suggested I bring my computer to him. He's even been to my home working on our computer. I highly recommend Michael and his team. You just can't go wrong. Michael thank you for being there for us! read more

Mike Serleth is awesome! He's personable, knowledgeable and he took the time and had the patience to answer my numerous questions. We had a purchased a new computer which Mike and one of his IT staff came in to set up. In the past I have done this myself but it's taken days to do: transfer files, set up email, re-establish bookmarks, download software etc. This time I hired Mike to do it and it was painless. Thanks Fast-teks for setting up our computer system with ease and grace. Being that I am a solopreneur and work with clients over Skype, I rely heavily on it and am glad I have a company I can trust to help me keep it fully functioning. read more

Mike was hired as a subcontractor with CBeyond to ease the transition of the software and hardware in our office in Newark. He is not only patient but very thorough in his workmanship; his response time is immediate which is very helpful especially dealing with computers. I will get kudos for a job well done and will recommend him to all. Maria DaSilva PCI Doors read more

Mike Serleth is the owner of Fast-teks. I highly recommend Mike to help you deal with any computer problems you might have, He is extremely knowledgeable about all aspects of computers, responds promptly to calls for assistance, and prices his services quite reasonably. When my old, clunky computer broke down and I needed help finding a good replacement, Mike provided me with a list of possibilities, then guided me to a colleague at Best Buy, who helped me select an excellent , reasonably priced laptop computer and printer. Then Mike did an expert job of setting up my computer and printer to go with the wireless network in my house. He patiently answered all my questions and explained everything to me. Twice, he has removed troublesome viruses from my computer, doing so quickly but with great thorougness and attention to detail. Each time the price was reasonable. I've dealt with other computer technicians, and Mike is by far the best. Ralph Dranow read more

Our new computers need to be installed correctly with a secure wireless system, dual monitors, etc. Mike and Jeff not only arrived on time, but in one hour everything was humming along perfectly. Fast-teks made it soooo easy for us. No questions we could not answer, we got excellent care and so did the computers. I am recommending them to everyone; businesses, associates, friends, neighbors, and maybe even family! read more

Mike Serleth with Fast-teks came to the rescue of a client I had. She had 2 computers that were malfunctioning and Mike and his assistant were able to easily troubleshoot them and get them working again. I was impressed and he gave me a discount on the overall price. Mike is so trustworthy and honest. It's like when you find a good mechanic, you go there for life. That's how I feel about Fast-teks. The BEST! read more

I talked to Mike on the phone and told him that I had an old computer that was slow and having memory problems, but that I wanted to try to fix it up before adding more trash into the world, Every time I talk to someone about tech stuff they always say, "It's cheaper to just buy a new one". Traber came to my house and cleaned up my computer and doubled my memory for a super reasonable price. Then they got back to me with quotes for a new motherboard etc, and I actually did end up getting a new computer, which Traber installed, transferred my photos and music and beefed up with all the programs I wanted. They took everything away for recycling. They are such pleasant, competent folks. I have slight tech-anxiety when it comes to setting stuff up. I can handle the blu-ray player and printer, but it was worth double what I paid to have them take care of making me totally computer ready. read more

I have a medium sized electrical contracting business in Alameda. When I need help I can count on I need a company like Mike Serleth's Fast-Tek Computers to resolve my issues quickly so my business can keep running smoothly. Waiting for a hour for your computer to reboot just does not get it. Don't wait, call Fast-Tek, I was glad I did. read more

Mike has saved the day again - and for free! My father has had some computer problems over the last several months. The first time he had trouble with programs installing themselves and creating problems, my aunt took his computer to a shop in Berkeley. They fixed the problem, and charged $180. A few months later, the computer was, once again, infected with pop-ups and programs automatically installing themselves every time the internet was accessed. I called Mike. He recommended I download a FREE malware program. Problem solved. For FREE. This week, my father started to receive an "unable to connect to proxy server" message. I researched fixes online and tried and tried to reconfigure settings. Nothing worked, so I called Mike again. He suggested a few fixes - the system rest did the trick. And it was FREE! I'm not sure how Mike is making money. This business model may not be the most lucrative, but I have a ton of respect for Mike. If/when I do need to bring a computer in for repair, I will surely be taking it to Mike! read more

I am so, so grateful for Mike Serleth of FastTeks, Oakland. He has bailed me out a number of times, coming to my home as well as office to fix any and all computer problems I have had. Being a not terribly technological person, I depend on Mike like some people depend on their doctors. He always has come through--whether it's methodically cleansing my computer of a virus (like today), setting up systems, or anything else. In addition to being great at diagnostics and repair, he is also a very decent human being. Once I had a computer that was so infected, Mike took it away, replaced it with another one from his own reservoir, transferred all my documents and data, came over and installed it--and only charged me for his basic labor, not parts or even the time he spent in transferring my data and files. I think of him as my "computer messiah," and I would recommend him to anyone. (Did I mention he comes onsite?) read more

Mike did a terrific job of untangling and sorting out my mess of wires, cables, and the things they were attached to. He understood what I was trying to say when I didn't know the correct terms. read more

Mike Serleth came to do some basic clean-up on my home PC and was extremely professional and helpful. After fixing various things, he tried to trouble-shoot one last item and when it was taking too long I made him give up, and then he did not charge me for that extra time. (Turned out to be my fault.) But the best part is that I've sent several follow-up emails since his visit and he's answered every one of my questions promptly and helpfully, without charging me for his time doing so. I highly recommend Mike and will certainly use his services in the future. read more

Called Fast-teks this morning because my iMac suddenly seemed to be dying or even dead. Mike patiently walked me through some steps to see if it could be restarted. It didn't work while we were on the phone together and he spent quite a while explaining what could be wrong, what things might cost, what options I might have. He was so nice and helpful. When I hung up I looked at the notes I'd taken while he gave me instructions and decided I hadn't really followed his steps correctly (though they were very clear) so I tried the process to revive the computer again. It worked! Here I am! Typing a review on my newly resuscitated computer which seems to be working just fine now!! Thank you so much, Mike, for your patience and expertise! read more

My Motorola modem/router had become very unstable. Erick Martinez came to my home and got my wi-fi up and running again. Erick called ahead to tell me what time to expect his arrival. He worked hard the whole time and knew what he was doing. While I hate to give Comcast my business, Erick said if the modem becomes unstable again, I should just rent from Comcast. Probably will. Thanks Erick read more