My initial communication with I B.E.L.I.E.V.E Movers was great. I spoke to Pauline (Darnell Banks'…read morewife) regarding moving from West Texas to the Austin area. She asked me only a few questions such as the square footage of the house I was currently residing and the size of the house where the relocation would take place. She asked for me to do a followup email for her records of some of the items I would be moving. On July 10, 2017, I sent her this email ( I took out my address and phone number for privacy): I will be moving the contents of 2 children's bedrooms (queen sized furniture, toys, and clothes), 1 master bedroom (bed never assembled new), refrigerator that is NIB, washer, dryer, dining room set, NO couches or living room furniture except an area rug. I will need assistance packing up some larger pictures and 3 TVs. Pictures vary in size. I will send a picture of the pictures (ha ha) in a separate email from my phone. Right now, the expected closing date is August 3rd. Hopefully I will get confirmation of that soon. Let me know what other information you might need. The following day I received a follow up email from her quoting me $2475 for the full move and that included Darnell and two helpers. Prior to the actual move date, I did a few follow up calls to make sure everything was good. On August 1, 2017, Darnell showed up with only ONE helper and an extremely small truck. He was shocked to see I had boxes. Yes, BOXES. He stated, "you never said you were moving with boxes." Who the hell doesn't move with boxes? He then proceeded to ask me to find additional workers to help load the truck and call U-Haul to rent an additional truck. Frustrated, I began calling friends/family and anyone I knew to help. Meanwhile I was able to secure a U-Haul last minute. This ended up costing me an additional $600 that was not in the original quote! Plus the cost of me hiring additional labor. So now I'm over $1000 for this move. Friends and family pulled through to help. Meanwhile, I must also state that he showed up without tools to disassemble the furniture and only a few moving blankets. My furniture is of high quality, he chose to stack chairs on top of each other without any moving blankets. I even questioned his packing. I was feeling anxious and continuously questioning him verbally regarding his packing. Both trucks were poorly packed. I ended up transporting two cars full of household goods myself to my new home. Upon arrival, my heart sank. All eight of my dining room chairs were severely dented and marred. My Jupe table faired even worse. The brand new entertainment center had a huge chip of wood broken off and the other side had deep gouges. My brand new bedroom nightstand had paint completely rubbed off. Boxes that were labeled "FRAGILE" and "NOTHING ON TOP" were crushed under the weight of 5-6 other boxes inside the house. Crystal, glasses, plates, and pictures were all destroyed. Once again, he showed up without tools. The bedroom furniture was put back wrong. The box spring mattress was placed upside down! My friend had to advise him on how to do his job numerous times. It was absolutely ridiculous! I began taking pictures to document. Darnell only accepted that he needed to repair the chairs. He tried to tell me that the other furniture "came like that." No, it was brand new. As in I had not even used it yet! A week later he showed up at my house to pickup the damaged furniture because he wanted to take it to one of his buddies for repair. There was no way in hell I was going to let that man touch my furniture again! I received a very reasonable quote from Lee Haywood to repair all the damage to the wooden pieces for $600. (BTW, I would highly recommend Lee Haywood!) Darnell refused to pay that. So I hired an attorney to write him a letter. -actually it ended up being two letters. After two letters from attorneys, Darnell finally wrote me a check in the amount of $600. While this does not cover all the damage, time, effort, and extra expenses I incurred, I am glad to be done with I B.E.L.I.E.V.E Movers. I definitely would NOT recommend him to anyone! Save yourself the hassle...

We I recently used I Believe Movers for a move across Austin into our new home, and we can't say…read moreenough good things about the experience. Darnell, Pauline and their crews were on time, professsional, courteous and above all extremely careful with handling our furniture and household items. We would recommend them to anyone contemplating a move. Dr. Jeffrey and Sharon Shefts

DO NOT BOOK THIS COMPANY!!!!!!! They didn't reply to call in…read morethe days up to the move but when I finally got hold of them they said the move was still ok. On the day they said they were running late and after three hours they said they had to cancel !!!!!! My daughter was stuck in Austin with all her stuff and no movers and everyone else is booked up. DO NO TRUST THESE PEOPLE!!!!!!!

I found this company through Yelp. The were very prompt in returning my request for a bid to move…read more I did this a month ahead of time because I know there is a lot of moving going on at campus during this time. We agreed on price, date and time. I called this week 3 days before scheduled move to confirm the move. I have called twice and left messages and texted them. They are not returning my phone call. This has put me on a bad situation since I have to scramble to find someone at the last minute. Be warned if you choose this company.

These guys are a clown show. We used them to move into our house and below is our experience in a…read morenutshell. Note that the distance between houses was less than two miles, and we only moved enough for a married couple, no kids: - We paid for and started the day with three movers. By lunch time, one of them left and we were stuck with two. When asked why the third left, he apparently broke our headboard and ditched the job. When calling the owner, no replacement mover was en route thus increasing the time and cost of our job. - The repairs for the damage to our headboard was an all-out shouting match with the owner, who wanted nothing to do with making things right. He got testy and in our face about 120 day lead times, and he was doing us a favor for fixing our stuff that his guys broke! You could not ask for worse customer service. The owner could care less about your move and your valuables, and he certainly will not fix anything without making you feel like you were the one responsible. It was even a chore to have his guys put together our busted bed so we could sleep for the night, even though we paid extra for that service as well. I would recommend looking elsewhere for someone that actually delivers what they promise from start to finish. It is a travesty these guys are still in business breaking things in Austin.

I hired these guys to move one room worth of stuff and a couch. It took them over 2 hours even…read morethough everything was boxed and ready. The guys were nice enough but they damaged my couch. My main complaint is the owner. I left him several messages to address the issue, which he never returned. I finally had a friend call to request service. He called her back within 20 minutes. When I took the phone and told him who I was, he called me cunning and hung up. I filed a BBB complaint and he hasn't returned their calls either. I would never do business with these guys again. I could have had friends with no insurance move me if I wasn't concerned about my belongings being damaged.

Stas and Phillip really helped in smooth and quick move. Highly recommended!! all things were…read morewrapped around and placed safely at right locations.

We recently used Move and Care for our relocation from the Austin area to Dallas, moving our entire…read more3,100 sq. ft. home, and I couldn't be happier with the experience. From start to finish, the team was professional, efficient, and very careful with our belongings. Mike and Oleg were especially great--hardworking, friendly, and attentive to details. The whole crew of four worked seamlessly together, handling both the packing and heavy lifting with care and making what could have been a stressful process feel smooth and organized. Moving such a large home is no small task, but Move and Care made it look easy. Everything arrived on time and in perfect condition. I highly recommend them to anyone looking for reliable movers and will definitely use them again in the future.

These guys were amazing. Second time I've used them. First was move out help from a second floor…read moreapt to a first floor. Second time (Aug 2016) was to load everything I own into a POD before I moved to Paris for 3 months. These guys are nice and brilliant. I am spatially challenged... could not figure out how a 16 foot POD would fit all my stuff... they made it work!!! They never freaked out (as I was doing) and they just were hard working and nice as heck. PLEASE make sure to consider them for your move. I had originally scheduled another company of veterans but the communication sucked and it was just not a good fit after talking to the owner. SUN WEST rocks!!! Really, just the nicest and most professional and smart guys in the biz. xoxoxo

We hired Sun West through Uhaul and are super disappointed with the entire experience. We attempted…read moreto contact Sun West a week prior to our move and always got voicemail; when we did get a hold of someone they'd tell us they were at a job and would call back but never followed through. On the day of our move they didn't show up. When we called they stated we didn't confirm our move and went to a different job instead. They arrived a few hours later which put most of our cleaning behind as well. They were quick but they weren't considerate at all of our belongings. 3 hours into our 14 hour trip we checked in our belongings and ended up having to throw some of our things away (the pictured frame had left shattered glass inside the truck). My spouse had back surgery earlier this year and we hired movers to avoid heavy lifting. We ended up reloading the truck with plenty of space to spare. Originally the truck was packed so full items fell on us when we opened it. Can't believe we spent so much money to have to end up doing the job ourselves all while having to dispose of personal belongings. Dreading opening our boxes as we arent sure how much might be damaged inside.

EXCELLENT Moving Company!! This was the 1st time that I ever hired a moving company so my…read moreexpectations were unsure to begin with. But after meeting John, Steve, and Julius my initial worries were put at ease! How they were able to move so much so quickly still boggles my mind b/c I'm pretty sure it took 6+ friends at least 3 days to get my stuff moved in in the first place...LOL. Before the move, John called to verify my location, drop off location, start time, furniture/box estimated count, and a good contact number; he was very adamant about wanting to start early if possible - Sounded Great to me! Company Policy is for a 3-hr minimum move & they got it done!! 2-bdrm apartment on the 3rd floor to a storage unit in just under 3 hours...INCREDIBLE Work Ethic!! John, Steve, and Julius were all very friendly, funny, hard working, and considerate towards wrapping up my furniture correctly to avoid possible damages. Shrink wrap and moving blankets were provided to help get the job done. In all honesty, I had such a great 1st impression with hiring Aussie Movers, I will definitely use them again to move into my next place! Like I said before, this was my 1st time using a moving company, so I was definitely unsure what to expect, but now I do; and they set the bar High. I like that! If you're still a little "If-fie" about it, that's understandable but I am definitely going to recommend them to my friends!! Ask for John, Steve, & Julius!

Without a doubt, this is the best moving company!!!! From the easy set up, to the staff…read moreprofessionalism, all the way down to the price. Management confirms and re confirms your appointment and verifies that all accommodations are met. The staff does not lag, as they are on "your dime" and they work accordingly. The crew that was assigned to my move was so professional, friendly and a pleasure to work with- I specifically requested them for my next request. John, Jeremy and Josh were not only the best movers but they worked together as an amazing team. It's quite rare you find 3 friendly movers, when you're coming from the 3rd floor, in the middle of Texas heat. I would recommend this business to any and everyone. As a single mom, pregnant at 8 1/2 months, this group of guys were amazing and the price was even better!!!!!

These guys are as good as any movers you'll find on Craigslist, they can get the job done but I…read morewould shop around for cheaper for what they offer. A piece of my sofa was damaged and Anthony avoided my messages and phone calls until a was able to get hold of him from a different number, at which point he said that I damaged the couch, and handprints left from his movers was my fault? I had ensured that they had insurance before booking but evidently they don't. It's just a bunch of kids, not an actual business. If you want good movers, find someone reputable or if cost is the limiting factor, find someone cheaper off Craigslist. They'll do the same job.

Anthony was very responsive setting up my job. Ashton and Lawrence did a great job! They were…read morepolite, worked hard and completed everything that I had asked them to do in a timely fashion.

I felt compelled to write this, as just had the company walk my home in order to give an estimate…read more The gentleman who attended is actually one of their experienced employees, and would be responsible on the actual day of the move, He quoted 4 to absolute maximum 6 hours, and this included dispatch to/from their offices and 2 differing location drop offs. Quote came in from their office at 8 hours. Total disconnect. I spoke to the owner who said their employee under quotes, why send him??? and then quote on the high side and cover for all eventualities? Again why send an experienced professional, quote figures then follow through with an estimate with "well we only charge you what it ends up". So what is it, the professional mover or the office prices?? This is so unprofessional.

I used Greater Austin Moving for my last move; the third move I have made in Austin over 18 years…read more Greater Austin Moving was by far the most expensive service provider I have ever used, but we understood they would be providing a premium service. That is not the experience we had. We sustained more damage than we have experienced before while the work cost 5x more than we have ever paid. The proprietor reduced our $20k+ bill (for a 2628 sq ft house where we did the unpacking ourselves) by only $300 as compensation. As well, the service provider used inconsistent levels of packaging; in some cases, highly durable items were wrapped excessively, while in other cases fragile items were wrapped sparingly. This approach resulted in extra work for us, and (predictably) unacceptable levels of damage to our belongings. I would highly recommend against using this provider.