We called ahead a few days in advance to reserve the unit, which was really nice and took away any potential concerns of having to drive around with our stuff searching for a storage unit. The attendant was so friendly and helpful, and even gave us extra waters (it was a hot day)! The rate was more than fair, and the unit was extremely clean, air conditioned, and in a perfect location. read more

Samone at Butterfield Ranch Storage was one of the Best storage associates that I ever had the pleasure in dealing with! She was kind, friendly and knowledgeable and made the transaction smooth! She is definitely an asset to the business!! Regarding the facility itself, it was extremely clean and offers extra support like carts and dollies to help your move. Access to both entry and the locker is set for ultimate ease. I definitely recommend Butterfield Ranch Storage!!! read more

Very nice customer service. Close to home. I feel safe using Butterfield Stage Self Storage with their to notch security. A/C in my unit!! Price is right. read more

Needed a storage unit last minute and helped me out. Great service. Quick and easy. Great unit

Fantastic customer service and extremely clean facilities!! Excellent location, safe and did I mention clean??? So happy we found a home for our belongings. Looking forward to being a long term tenant read more

The entire team at Butterfied Ranch Self Storage is amazing. I would recommend them to everyone. Super clean, safe and secure and most of all -- excellent customer service. Thanks. Kelly read more

Great customer service. Yvette showed us around and helped us choose the perfect unit.

We were in need of a storage unit and they made it so quick and easy! The facilities are super clean and the staff is helpful and friendly. Everything was explained to us clearly and any questions were answered. The prices are competitive and reasonable. Very happy to have this so conveniently located to our house as well. read more

Thank you to the Butterfield Ranch Self Storage team for their storage expertise, professional customer service and dedication to providing an immaculate facility. During a short notice family move in October 2014, we sold our large 4-bedroom home and needed immediate storage. BRSS provided a one-stop experience that provided everything from padlocks to storage boxes, from wrapping blankets to packing material and even a one-time pick-up/delivery from the house to the storage location for the small remaining items. Finally, the move was almost complete and I needed additional space beyond the 10x30 unit. They stayed late and completed paperwork for a small unit to make sure I was able to complete my move the same day. Moving can be stressful, but BRSS made sure getting storage for the move was easy and economical. Thanks again! Leo, Temecula, CA read more

When I was looking for a storage unit I wanted something air conditioned because it was summer and I thought it mattered (reality is it probably doesn't, but it was important to me!) I drove all over Temecula to get pricing and find a place that offered air. Butterfield storage blew me away from the beginning because of how clean the facility is. I was bummed to hear that air conditioning was only upstairs on the size I needed but they had the best prices in town and the best facility by far. I took the upstairs unit and surprisingly it wasn't a hassle at all! I just recently moved and took my stuff out of storage- but I would definitely go back if I needed storage again and will recommend the facility to anyone in need of a storage unit! Thank you Butterfield Storage Staff! read more

Just closed my storage unit this month, and want to say thanks to the crew of Butterfield Ranch. Class act, class facility! I storage was just over a year, rates were good, no hidden charges and the place was super clean no bugs, even smelled good!! Thanks Patty & Richard read more

I highly recommended this self storage. First of all they all are so personable and eager to help in any way possible. Vanessa is such a sweetheart! She greets you with a smile and does her job well! Christian is a fantastic Manager and will do what it takes to make everything run smoothly in getting your storage you need. I was very stressed having to move for a #2nd time in a short period of months and he was helping ease the move and helping in anyway he could. Thank you Vanessa and Christian!!! I also want to say for people looking for a storage facility. The security is outstanding and everything is very clean. And a great perk is you get a free truck rental with renting a unit! It helped me tremendously! Best storage facility I have seen and experienced! read more

I have used storage facilities many times over my 66 years on this planet! This is the best - in every way - without question! Clean, safe, easy to get in, out, and throughout with ease, efficiency and space to maneuver your vehicles and items to be stored. Everything was handled quickly, and with incredible professionalism, yet the warmest of authentic friendliness I ever remember experiencing. I had a few very huge and very unexpected challenges that arose due to the unethical tactics and behavior of my past landlady and her family. Yet Mark, Angela and Christian were there to listen, to assist, to make sound recommendations about the least expensive, most convenient ways to handle the various challenges. Courteous, friendly, compassionate, caring, always sharing welcome smiles, knowledgeable, organized, quick to assist, and as needed, provide brilliant ideas, insights and suggestions. And the hospitality is second to none! Can't beat the quick fix chocolates stacked in a bowl on the front counter to take the edge of a stressful and/or hectic day! Yummy! :-) There's so much more I could say...and will add more kudos for sure in the near future! Thanks so much for everything! Dr Marilyn read more

Samone was very helpful, accommodating and a delight to work with. She set us up with a storage unit and gave us a free lock when we used the Yelp check in feature on the app. Thanks Samone! read more

Facility is clean, modern and secure. Very professional staff. Highly recommend!

We stored an RV here for a few months, which we didn't find to be convenient, mostly because of the hours and the fact that they are closed on holidays. We wanted to get in and out on holidays, so we moved the rig. They aren't really set up for RV's IMHO. We had our household goods stored here for over a year without incident. The office staff are great, the very nicest. Beyond the holiday closures (they don't just close the office, they prevent ANY access to your stuff on these days folks!) we would return. read more

I was super in need of storing all my belongings and I called this place and they were very helpful in getting a place for me. They showed me all the different units and we found one that works great for me. Moved in the same day and loved the carts they had for moving all of my stuff. Definitely recommend ! read more

I have had storage at Butterfield Ranch Self Storage for over a year and this is one of Themistocles secure best run storage facilities I've ever used. I am currently leasing a second unit and would recommend them to anyone looking for storage space. read more

I had called approx 6 storage facilities while in my search moving to Temecula. Although with no unit currently available for my needs, Yvette at Butterfield Storage was the ONLy facility that called me back showing interest and care knowing my situation. With follow up and great customer care, I have the exactly what I need. Look no further then Butterfield Storage. Thanks again to Butterfield Storage read more

Great customer service, wonderful accommodations, and would recommend Butterfield Storage

We were moving in the beginning of June and shopped around for storage. We chose to come here because of the cleanliness of the facility the great priced storage units and the extended hours of we needed it. I am so pleased with the knowledgeable, respectful, and friendly staff. I had a great and seamless moving experience! read more

Prices are decent, it is close to my house. During summer their units get very hot so don't store anything that will get damaged in hot weather. read more

Pros: The facility is clean. And the availability of carts is a nice touch. Cons: The price has gone up every year for 3 years. And I take exception to calling a 23% increase a 'modest' increase in rent. Modest is like 5%. The hours and closed holidays can be a problem. A normal work day leaves very little time to get in and out of the gate hours. And turns out, I have time to get to storage on Holiday weekends... But the facility is closed on Holidays. Which I do applaud for the employees, but creates an access issue. I have not had to interact with the staff much. They seem nice. Signing up was easy. Paying on the Website is easy. If you have to use storage, have an exit strategy for when the rent begins to out price the value of the contents. read more

Samone was wonderful! She was very nice, professional and informative in getting us a unit. The facility is very clean and has great security measures in place. Highly recommended! read more

ABSOLUTELY POSITIVELY DO NOT USE THIS lSTORAGE FACILITY!!!!!!!!!! AFTER 18 PLUS MONTHS OF USING IT. I get absolutely no respect after their crappy online payment system wouldnt take my valid credit card that I use every month to pay my rental fees. I walk in less than 24 hours later, and they tell me, now you to pay another 230 dollars to access to storage unit. You mean to tell me that after 18 months of paying rent. They couldnt, say "Hey sorry sir. We will accept your payment, as if it was yesterday. Because it wasnt your fault. Because you in go faith attempted to pay. Which our records show." That is what customer service should have showed like. But heck no. Pay, pay, pay, thats all they understand. Never, Never, again. Id pay more to go somewhere else in the future. They did not respect my patronage. And, that is a killer for me. I worked hard for my retirement and they have no respect or honor for their customers. So today I get a call from the area assassin, Melissa. Who gives you the nice soft shoe approach. She was very apologetic, until she confirmed that I taking my self outta that crappy place. So now no more Mrs Nice Guy. No benefits no forgiveness. After so so money, I get you were two days late crap. Seriously? Id rather leave my stuff on the street in the rain than deal with those people again. Again, ANY WHERE BUT THERE. NO RESPECT AT ALL!!!!!!!!! So I received a comment from this guy trying to save his reputation at this dump. So on March 27th I get a email from the office for an invoice for the month of April. I GAVE THEM A NOTICE TO BE DONE WITH THEM. And they still invoive me. Does anyone know what the other person is doing there? I have one box left in there that will be removed on Friday. After over a year and a half of being a customer and somewhere in the neighborhood of 4400 dollars. YOURE WELCOME!!!!!!!!! read more

The staff was super helpful and very patient. The security is top notch. I highly recommend this place.

Very friendly staff. Very nice unit with many security options to make it comfortable to store my belongings. Clean facility and very easy to set up. read more

The process of signing up at this facility was quick and easy. Jordan was extremely pleasant and easy to work with. He answered all my questions in a very transparent way and ensured I understood the lease and expectations. The facility looks very clean inside and you can tell they take great care of the property. read more

Great staff, Shannon was OUTSTANDING in her customer service and I would easily recommend them.

I have been storing my boat here for the past few years, everything been going well until someone broke in to my boat. I have been asking the previous manager Mr. Richard and the new manager Mr. Mark to provide security cameras and lights for my boat for the past few years and I was told they will looking to it but they "NEVER" did! Finally, after the break-in to my boat and me losing parts and personal things and fishing equipment and heavy body damages to my boat, now they installed the new lights. After hearing over and over nothing Mr. Mark can do, I contacted the storage supervisor "Dree Gonzales" and she was keep telling me that she will call me back...BUT she "NEVER" did and her strategy was to give me the run around and hope I will give up and go away!!! Now I have gone by TWO managers at this place and been getting nothing but being ignored... What happened to good all customer comes 1st and customer service is our goal? It seems like they would like to collect rent and don't care about people's property getting stolen or damaged. I am very frustrated and disappointed by the response from the managers of this place in regards to providing protection for my boat. So, I called their area supervisor who apparently manages few of these "Self Storage" in Temecula and San Diego, CA. Moreover, after getting a hold of Mr. Craig Heavilin AKA the BOSS... I explained my experience and ask him for help and protection for installing lights and cameras and if they can cover part the damages to my personal fishing equipment's... "YOU WILL NOT BELIEVE WHAT HE SAID TO ME ON THE PHONE... SIR, IF YOU DON'T LIKE IT... WHY DON'T YOU MOVE OUT"!!!! WOW!!! To top it all, they raised my rent from $140.00 a month to $163.00 because someone broke in to my boat under their supervision after I have been asking for cameras and lights!!! If I could, I would of give them a ZERO STAR for their BAD customer service and UNSAFE storage place!!! read more

Fast signup and good prices. Units are clean and the staff is very friendly. Highly recommend.

Really impressed with the quality of the facility, the customer service and their commitment to safety of my contents. I moved from Chino Hills down to Temecula (yay!) and needed to store my stuff while my house was being completed. Their attention to detail really impressed me. The facility is serious about security and making sure their grounds are kept up. I would highly recommend anyone looking for storage to put them at the top of their list read more

Nothing but great service, clean facilities, perfect place to store goods. I highly recommend Butterfield Ranch Self Store. Christian is a great salesperson too. read more

Awesome storage place would recommend this storage fissility to anyone looking for good prices and nice staff

Vanessa has been very helpful in setting up my storage unit. She let me know about the current deals going on and gave me some incentives. She was very knowledgeable and quick on everything I asked/needed. I recommend getting storage at this facility and going to see Vanessa for help! read more

Very friendly staff, answered all our questions and got us the right unit for our needs!

I researched a lot of storage facilities. In my opinion, this one has the highest quality of facilities and service than any of its competitors in the Temecula area. Many of the other storage facilities lacked enthusiasm and care in showing me a potential unit. I was also unimpressed with those facilities. Butterfield Ranch impressed me. The facility is clean, has outstanding security systems, nice storage units, and outstanding service. All of the service staff are friendly and enthusiastic at all times before and after the sale. Damien and the lady in the office are amazing. I enjoy interacting with them. The little things matter, such as them remembering your name weeks after initially interacting with them. The facility is a little more expensive than others, but as the adage goes, you get what you pay for. read more

I have never used a storage facility before but I shopped around today and between the cleanliness, security, convenience, and friendly staff going the extra mile to make me happy, this was the very obvious choice. The accessibility of these units as well as the security of the entire facility give me confidence in keeping my belongings there. Thanks again to Christian, Simone, and the rest of the staff for making this decision easy. read more

Awesome customer service. Friendly and knowledgeable. Units are clean and everything is in excellent condition.

Stored some belongings for a couple of years with no complaints. The staff have always been very helpful & professional. The area inside is always well maintained. We were in one of the drive up outside units, they're so much easier. read more