3.5. Food was mostly very good - a 4+, but the service was...weird. I've eaten at a lot of restaurants in my life, and this was probably the most and only truly negative experience I've had service-wise, but the food carries it.
Came by on a weekend evening for a friend's birthday dinner. Our server was a very friendly, smiley woman who seemed a bit lacking for words. But that's OK, I'm generally pretty adaptable to all kinds of service situations. I've been in the service industry, and I can tell you, it's freaking hard. So I figured she could be new and shy. But she was just...not really around very much. I generally don't blame the server in these kinds of situations, because I figure it's also possible management didn't plan for enough servers given how many patrons there are - and the house was pretty full. Who knows, managing a busy restaurant is probably really challenging.
After ordering our cocktails, I happened to be poking around my drink with the included cinnamon stick when this strange, white clumpy mass jumbled its way above the ice. I wasn't really sure what it was - it looked like a cross between feta and a rolled up wad of densely soaked tissue paper. I gotta admit, against my better judgment, I tasted it, but it had no taste. After a bit of waiting, our server came by. She didn't recognize the object either, and went to ask the bartender. In the end, nobody knew, so she resolved the situation and gave me a new drink. Great. So far, service is slow, but good, and I quickly tried to take my mind off the tasting of the paper cheese thing. Then our server disappeared again, for a long time. We almost finished our drinks by the time we were able to order our small plates.
Anyway, this isn't really about the delays - one can fill it with nice conversation. Fast forward to our four small plates, one for the each of us. One in particular was the octopus dish, and, being a small plate, that gave everyone about two bites. But it tasted off. We've had seafood of all kinds, including octopus, but our dish tasted a lot like white fish. Actually, kinda like mackerel to be precise, but who knows, I could be wrong and maybe this was a rendition of octopus I've never had before - very possible. But given that 3 of our 4 thought it didn't taste like octopus (the 4th was not sure), the error with the cocktail, and the possible inexperienced server, I was also entertaining the possibility that we got the wrong dish. So why not ask?
And thus began bizarro world. Our server was gone for awhile again, and when she finally came, I guess she was overwhelmed with other patrons, so before we could ask our question, she quickly passed another server onto us. He was not so friendly. Kind of pitbull-ish. We explained our questions about the dish. We were purely looking for confirmation that yes, indeed, that was the right dish, or no, that was the wrong dish. I assume one can do that by recognizing the sauce and plating. His immediate reply was a blunt, "It's all gone. You guys ate it all." Mostly, true, yes. An astute observation. There wasn't much to begin with, but one of us still had a bite of it left. Regardless, not really an answer to our question, though.
From there, I received more hostility and defensiveness from him. It began to dawn on me that, in his mind, we were trying to get a free comp on the dish. Which was actually pretty insulting. But I keep all these thoughts to myself. Then he started off on a mini-lecture about how we may not be too familiar with octopus and how it's supposed to taste. Wow, thanks. That's not condescending. Then another jab about how it's all gone. At this point, I wouldn't be surprised if he flipped us the bird, and now I'm getting kinda agitated, and I try to explain that yes, we've had octopus before. He still hasn't answered if that's the right dish or not, then kind of shrugs and says he'll get our original server for confirmation. She comes by, glances at the dish, and just immediately says, "I'll get the manager." Before I can protest that, no, that's not necessary, she jets off again. Now it's turning into a face-palming situation.
The manager shows up, ask what's going on, I tell him we didn't think it was octopus, but that that's okay, we don't really care at this point. It's all gone. I had hoped that would end things and we could resume our nice birthday dinner, but instead he starts his own mini-lecture about how fresh octopus should taste and that they have a special oven (taboon) which brings all the patrons to the yard coming back for more. My brain thinks, "Okay, well I probably wouldn't order it again if that's what it's supposed to taste like" but of course I don't say that. I'm here for dinner, not for a run at the debate team. Finally, he leaves, and we try to forget the awkwardness.
Anyway, on a good note, the hummus and lamb meatballs were pretty amazing. The eggplant small plate has a wonderful smokiness to it. Great food generally. read more