I normally love this bistro but this evenings dining experience was one that even a seasoned New Yorker had to pause to consider.
My wife and I invited my sister out for dinner to celebrate her birthday. I had wanted to head to Tribeca but my wife suggested Marlow Bistro on the UWS. We'd been here before and had both enjoyed it so I readily agreed. Reservations were made and there we went. .
About midway through the main course both my sister and my wife made comments about a high pitched chirping noise coming from somewhere close by. I thought it was birds or a child's toy but they both said it didn't sound like that. The couple seated at the table behind us also offhandedly commented on the noise but couldn't figure it out either.
Not more than a few minutes later my wife, the couple behind us and I saw something move in front and slightly above our eye-line. At first I thought it was a cat or bird. It was neither it was a nice sized rat darting up the leafy trellis adorning the restaurant's northwest facade only about three feet from us. My sister had to turn to look up from her salmon to see our noise maker.
We all watched as it disappeared into the artificial foliage above our tables and each of us made the cynical comments any well oiled New Yorker might, "well now we know it wasn't a toy", "guess he or she's headed in for the night", "wow, that was one loud rodent", "I thought it was a bat but I guess it was a good ole NYC rat".
We told the waitress, she briefly squinted into the leafy décor and then asked how the food was. She then left and I guess she told someone because a while later one or two people from inside the restaurant came out to also stare into the leaves.
While staring they offered "What could you do? It's New York". Shrug, shrug, ha, ha, tough guy, tough gal. Okay one rats not so bad. Everyone returned to whatever they were doing.
About ten minutes later what seemed a larger, much larger rat went scampering across the patio floor in the direction of the wall and the trellis.
.
Now it was clear this was a problem. The server and a bus boy standing right there had watched Mr or Mrs Rodent number two go up the wall. They then both retreated. And that's when I thought it might be better to finish our remaining time inside the restaurant.
Which we did. The Evening ended, coffee and tea finished, I paid the check and we headed out.
We were all okay. It's New York. Expensive and gritty.
So... On a positive note, Marlow's Bistro your food is still good. However on a negative note, rats running around on your restaurant's property with no one on the restaurant's staff seeming to have a handle on or really care about "Ratatouille Live at Marlow's", is bad. Very bad.
To add insult to injury. There was no verbal or actionable suggestion from the staff, such as "would you like to move inside"? I had to ask if it would be possible for us to finish inside. There was no "...please allow us to offer you a coffee, dessert or something for next time". Or just a "...please please accept our humble apologies". Nothing!
When our evening was over we were handed a bill, which I paid with a tip, we were told thanks and G'bye.
I am as prone to good natured cynicism as anyone. Especially anyone who has been paying attention to the world's events of the last decade if not longer. But it would appear we've hit a new low if it's become okay to think it's a normal evening in the "greatest city in the world" at a mildly expensive bistro to nonchalantly accept rats racing around the out door dining area and up and down the walls as a normal Saturday evening out.
Needless to say we will not be back anytime soon, if ever.
Epilogue:
My sister and I are native New Yorkers. We've seen quite a bit. My wife is not but she grew up on a farm so she knows a bit about nature. Still the dog slept out side or in the stables. The field mice were not allowed into or near the living areas including yards or porches, so this was indeed a new low for her.
I'd suggest that the management or owners of Marlow Bistro come up with a plan of action or at least some simplistic token response to having your dining experience crashed by "rats at play".
I'd also suggest that New Yorkers and Americans in general start expecting and demanding more from those with whom we do business, live, work as well as ourselves.
For gods sake. Let's raise the bar! read more