Normally, if I return an item without a receipt, the stores would issue me a store credit. But this store (705 Granite St, Braintree, MA 02184 United States) didn't do that. I like shopping here, but I'm disappointed with this kind of customer service. So, in the future, I'll prefer to shop at other stores as TJMax or Marshall... read more

I went to Burlington on 705 Granite Street and after waiting in line FOREVER to pay, the cashier states they "ran out of bags" and the customer must pay 10 cents for SMALL felt(recycled) bags. Poor POOR Poor!!!! I went to 400 Grossman Drive location...same day...they have big plastic bags...no 10 cent fee! Corporate Greed...thats all...went to Somerville location,they're charging too for bags but at least they're a much much bigger recycled bag... read more

This store used to be my favorite. It offers reasonable prices. Recently, the store decided not to allow customers to use their bathroom; they installed a keypad lock and informed customers that the bathroom was not working, even though I saw their employees going in to use it. This is very inconvenient for customers who want to shop for an extended period. I will find another store to shop at. read more

-dearly nothing here when you check out too much stuff on the ground, almost tripped over it self check out lines too long

Awful mess. Awful deficit of items. Not clean. And then once you're on there nothing is organized. Maybe it's because they need help.

Terrible selection of merchandise. The store looked like it was going through a final closing. The brands were terrible and everything thing looked like it was worn and returned. What happened to this place, it used to be really great read more

This store has got to be hands down, the most disgusting, filthy, understaffed "retail" space I have unfortunately ever stepped foot in. I was there on a Monday night around 7:30 to discover at least 50 items strewn all over the carpet in just one single section. Do people not work here? Do they just not care? I'm kicking myself now for not taking a picture of the disaster that I laid my eyes upon when walking in. If I were the manager or district manager of this store, I would be so embarrassed that I would immediately fire the local manager on the spot and start over with a most of the staff.....from scratch. There is no joy in shopping when you are quite literally stepping on the merchandise that is for sale. I could see this at 2nd hand thrift store but come on, you are supposed to be a fairly well known chain of stores in the New England area. This makes me never want to step foot in a BCF ever again, in fact I probably won't. I spent roughly 10 - 15 minutes in the store searching for a coat as a Christmas gift. Even if you can brush aside the mess on the floor, the coats are not in the right places for sizes and the prices aren't any better than other competitors. I cannot for the life of me recommend this location to anyone, it is awful. Upon walking out, even if I wanted something I would have put it back after noticing the line was over 15 people long. I realize it's the holidays but if you are this understaffed when it comes to every single aspect of the store, it's time to just give up on the location completely. Good grief. read more

I've never seen such a rude staff in a long time Everyone I tried to talk to had a chip on their shoulder and made it seem like was an inconvenience. My cashier was too busy talking to the cashier next to her as well as a different customer not in her line. Sorry I'm interrupting your conversation but I'd just like to pay and leave. Not coming back to this location again. read more

At first glance, I didn't think the place would have good stuffs. But once in the store I saw a large selection of cloth, shoes, jacket, coat and more. They display everything clearly, we could browse them easily. That saved a lot of time. My friend got t-shirts and a jacket for killing prices, the other one got a cool looking jacket for $40. And I got a pant for $30 (Kenneth Cole by the way). So many things for everyone, the bad news is that I am broke so I couldn't buy many things I like, omg. There're still a lot of stuffs I love to have. I think I'll have to check the place out later. To be honest, I didn't want to write down this review. Why? becoz I'm afraid next time I go, ppl will jam up. ha ha read more

Burlington - Department Stores Near Me - Braintree, Massachusetts

This store has improved over the years. It's more organized than in the past. They have great purses and dresses. They have a great baby section. Of course great coats. I did buy a pair of headphones that were wonky. read more

Just not the same as years gone by. Not very organized, but if you search you can get a good deal. The check out line is just crazy. The cashiers are ok, friendly but slow, slow, lines. read more

Horrible. I felt like I was walking into a store at the end of black Friday (it was January 9th) or after something much worse was announced "there will never be anymore coats, ever!" Or the end of the world or something like that. Ok, that's a bit dramatic. But it was a disaster nonetheless. I popped in looking for a coat and admittedly it's been a couple of years since I've been here. I think they've changed the store around and the coats aren't front and center like they formerly were. But I found the sign for coats and headed that way. First, there was a HUGE empty section of floor. Like half the coat section was just gone. I found my size and started browsing. Immediately I noticed the disorganization. Larges in the small section and vice versa. And, when I actually found a hanger with the size I was looking for, the actual coat wasn't the correct size. Basically, I found a coat with a large hanger tag in the medium section but then the actual coat was a size small. Get it? I don't have time for this! Didn't they use to organize by style vs. size? I love my last coat purchase from BCF (a long down Nautica jacket that has lasted my 7 winters.) This time there was nothing decent at all. I felt like I was at a second hand store; styles were dated and there was lots of burnt orange and faux fur. I just wanted a simple long down or quilted coat but nothing close was to be found... literally. After this time-consuming disappointment, I walked over to the baby section and there were toys and other random items all over the floor. I felt like I was in an obstacle course pushing the stroller around it. Two employees were having a personal convo in the vicinity yet not addressing the mess on the floor. Last but not least, the store smelled weird. Anyway, no reason for me to ever go back to this Burlington coat factory. read more

I've come here quite a few times. That doesn't mean I love this place. It's just that I have found purses and shoes on the cheap here and it's the closest store to me. Do I wish it smelled better. YES! Do I wish it was more organized. HELL YES! Would I recommend this location to anyone. NO!!! But I do come back from time to time.. so for that.. Meh. read more

This place has everything but extremely messy and never have my size in anything, The store is crammed with so much shit that it was hard to move around in, nevermind with a carriage to boot, but I guess the story goes, you have to hit it just right. I felt like I needed to take a shower after I left. read more

Messy? Yes. Good prices? Yes. Full of great finds? Yes. I can deal with the messiness and the disorganization because I know that I will find something that I will absolutely fall in love with. Like my new Jessica Simpson pumps! read more

Stopped into Burlington Coat Factory in Braintree yesterday. This location is not impressive whatsoever. It has some good clothes, but otherwise, terrible home section and poor customer service. Before 11/27/15 I had never been into a Burlington Coat Factory. On Black Friday, 11/27, I ventured to Burlington Coat Factory on the Bellingham MA / Woonsocket RI state line. Yesterday, 12/17, I visited the Braintree location. There is a HUGE difference in the stores. This is by far the less appealing location. I thought Burlington Coat was JUST like Marshalls or TJ Maxx, yet the Woonsocket location persuaded me into believing and experiencing a store that was huge, had great prices, and a much larger stock than Marshalls or TJ's, with extremely great customer service. This location is more like a run down Marshalls or TJ Maxx, not living up to the standard of Woonsocket. I walked in and yes, the checkout situation (one line for all of the registers), but the line was out of the queue and only 5 registers out of the 13 were open. It's a week before Christmas (!!!!!) 4 registers isn't enough for a busy Thursday afternoon, Burlington Coat!!! Plan ahead, it seems you planned your hours, so the store would be open until midnight, just forgot to plan out cashiers, ugh! I visited the Woonsocket location on BLACK FRIDAY and there was NO line whatsoever, in comparison to the "out of queue" line at the Braintree store. Additionally, this store is much smaller than Woonsocket and doesn't provide nearly the selection they do (the home section was un-comparable to that of Woonsocket's Burlington Coat). The clothing section was average, yet also not nearly as great as the other store. I wish I got a chance to look around a bit more, but an unexpected event caused in not having more than 15 minutes in the store. I may come back just to finish my search for "gems".... or I'll sample the Natick store. Convenient, yet I probably won't be returning. My suggestion: visit other stores in the area, and if you're ever around Woonsocket RI stop in that Burlington Coat. Hopefully, Burlington opens some new stores..... and re-thinks this "Meh" location. 2 stars. read more

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I really love Burlington Coat Factory. I do, however, miss that they took out the Home Good section. They had the best stuff! Sometimes, it's a bit overwhelming with the clothes. It's too much stuff on one rack, etc. AND most of the time, all the sizes are in the wrong place. You really have to plan to spend some time here going through the racks if you want to buy something. If you don't, you will not get some bargains. The shoes are always all over the place and you have to really be careful you have two of the right shoes. BUT...again..you can find some amazing deals. So..if you have the time and the patience...you can really get some amazing deals. You can't really blame Burlington Coat Factory for the messes..They try to keepu up with it. Blame the people that come in off the street..they are the ones throwing everything everywhere with no respect. I've watched it. People have no respect. It's insane. read more

Went to this location today to grab a few stuff, everything was going good until I reached the cashier to pay for the stuff, the cashier was complete rude I said "how are you?" And she did not respond back, I had to ask again because anyone who works for retail needs to greet the customers! and she finally said okay but did not ask if I was doing good, all of this with a very irritated looking face. I don't know if it is bad training on the part of management or the cashier is just rude, well anyways will not comeback to this location! read more

I got a leather coat from a BCF in Texas over the holidays only to have it rip one (huh huh uh huh huh I said "rip one") cold night back in Boston. So I took my rendered coat to exchange for a functional one at this location. Interestingly, the sales assoc. proffered that you can't wear leather in really cold temperatures because you risk tearing it. Well then I must wonder why there isn't some kind of warning tag? I tried to verify this via the internets, but no such luck. Bogus? Maybe. The thing I really liked is that all the coats weren't locked together by a cable, in some sections, like they were in Austin. So, apparently theft is a bigger problem in suburban Austin than suburban Boston? Well, I can't answer that. But I did find a new coat, better, and by now (cause of the shit economy?) cheaper coat. A really dark burgundy color, so cool. You can't even tell it's not black unless you hold it against another black coat. The stitching looks better than the previous, so I don't think this one will be ripping anytime soon. I feel like I got lucky more than anything. read more

Be careful shopping here during Holiday season. I shopped at this store on 12/08/2019. There is a cashier named Ralph (store: 00003) at Burlington store in Braintree, Ma. that steals merchandise while while customer is at register. He scans items, places bags on floor, and bends to put some "in bag" while it sits so low. There is a compartment underneath where he stores the items until done. He will take your number down so that he can retune it without a receipt but will ask you "would you like to leave your number in case you lose your receipt ". Dont fall for it. I bought 7 items and came home with 5 but it's the most expensive items on my receipt that are missing. Please be mindful. Check your bag no matter how many things you get at the register or by entrance before you leave. Better yet have him/her put the bag big or small on the counter. Be safe. Be mindful. Twisted thieves out here. I did reach out to store/ company but no one tried to touch base or try to help further. Never again will I go there read more

It's honestly a hit or miss I've found one item here so far and it was a men's light blue nike sweatshirt. On the Burlington price tag it said 8 dollars but it wouldn't scan so they charged me 12 dollars and wouldn't go get the manager when I asked to speak to a manager. The cashiers obviously have no idea what they are doing. read more

This is the most repulsive retail store I've ever been in. The minute we walked in, we could smell mildew. Disorganization everywhere!! We also got a few bug bites. Worst shopping experience EVER!! I'm just sorry I can't give it a negative 5 stars read more

I got a great steve madden wool winter coat for only $90. The coat selection was great. They have tons of clothes too- it kind of reminded me of a place like TJ Maxx or Marshall's. The downfall is that the place smelled like dirty diapers. Ew. read more

I've tried this place many times but suddenly it has gone down hill. My husband and I tried to buy something that stated a certain price like $19.99 but when we went to the register it came up as $60.00. The cashier stated that's what the price came up as (as if we were lying to them) then the manager got involved and he went to check and came back as $60.00, so my husband showed him where we found it and that the price tag was on the merchandise (if I did not mention earlier). The Manager stated that someone else placed the price tag on the item and was not the right price...he looked at both of us like we did it! This is after we argued to state well the price of $19.99 is on the item so we should get the item for $19.99. the manager refused and we just walked out! What is wrong with this place! accusing customers of fraud! read more

dirty and disorganized. they do have many coats though and they had skechers shape ups on sale for half off.

They only had two registers open when there was 21 people in line . They were very slow and talkative

They have some great deals here on clothes. The coats and jackets are really good. The prices cannot be beat. They have a huge selection of coats with brands such as Calvin Klein and London Fog. The other clothing is priced well but the selection is hit or miss. I noticed a lot of Hip Hop wear and Ed Hardy type stuff which I don't like either of them. The one thing I don't like here is that it can get quite chaotic in there. There's a lot of riff raff at times and the shelves can get quite messy. read more

I used to shop here and find good deals on clothes for my husband until the employees started following us around the store. We came in on a weekday that was not busy and decided to look for some clothes. We noticed that the manager decided to "shop" right next to us while two other men came out of the office and decided to "shop" as well. I instantly felt uncomfortable and decided to pay for what we already had in the carriage. When we get to the register the cashier looked at every single price tag on the clothing. One tag had the color of the shirt wrong and she said it wasn't the correct ticket. I was pissed that she was accusing us of switching tickets. She still processed everything and our total came over $300. I knew she felt stupid when my card was approved. I never could find anything for myself or my kids when I shopped there on a better day. I didn't like their selections too much and they never had my size. After that horrible experience, I haven't been back. read more

This store is just okay. I love nice discount stores that have a little bit of everything. The coat selection is a good size, however, one of the coats I wanted I found in TJ Maxx at a lower price. I would suggest comparing the items in the three stores (Burlington Coat Factory, Marshalls, TJ Maxx) before you make your purchase. read more

The price of items in the store was okay. CUSTOMER SERVICE SUCKS!! No help from anyone and the check out was worse. Cashier had more conversations between each than the customer in front of them. Not asking for a full on conversation, but a simple "Hello" would have been nice. Don't think I will be back. read more

Favorite location. They have a lot to choose from. I love Burlington the finds are endless. The only downfall is the checkout line is crazy, always a long wait. The staff barely speak English and they can't count money, I got a refund and the kid shorted me and I had to go back. read more

The store is set up like a TJ Maxx or Marshalls. The merchandise is a lot cheaper than most stores although you have to watch out for the quality. Most clothing items are poorly made. It's really hit and miss at this place. You can wander through each department skillfully picking out brand name items to add to your cart. But for the love of God don't leave your cart unattended at this place when you go into the dressing room! I had all my choice items taken out of my cart a couple times when I went into the dressing room. I felt like I was robbed! They do have a huge winter coat section with name brand coats but again it's hit and miss. Same for the shoe section and purse section. Some areas of the store look like a tornado hit it, very messy. The staff were very friendly at check out and there always tends to be lots of cashiers open. My car was severely scratched in the parking lot last time I was there. Karma baby! read more

The quality of the clothes here is very poor, and the store is such a mess. I would rather spend more money at Macys and get clothes that will not rip in a minute. I have bought a lot here in the past but it seems that the quality is getting less and less .I brought one return back without a receipt and the cashier said she had to ask the manager. She left the register and went over to the manager and they started making derogatory comments about me thinking I couldn't hear. When I confronted them about their comments the manager said "we're doing you a favor by taking this back." Nice customer service attitude! I bit my lip but I wanted to say "And customers are doing you a favor by shopping here." The fitting woman is a sweet, elderly lady who works hard to keep the fitting room neat but the sales floor itself is a horrendous mess. read more

DO NOT, under any conditions, try to buy an electronic gift card from Burlington Coat Factory. I ordered an eGift card on June 2 for the high school graduation of the son of our friends. The first problem lies with their website where, even if this is meant to be a DIGITAL gift card, not a hard copy gift card, THEY WANT THE POSTAL ADDRESS of the intended eGift card recipient. This makes no sense since they are not supposed to be mailing anything hard copy to the intended recipient. I was concerned that they would be sending a hard copy gift card to him - but it would then arrive too late for the graduation. On June 3, they called my landline to check that I had in fact ordered an eGift card. My husband answered and assured them that we had. Then they called me also yesterday, in another state while I was away on a business trip, asking AGAIN if I had actually ordered an eGift card. (I did not know at the time that they had also spoken with my husband but I knew that he knew that I had gone online to order this gift card for the son of friends who live out of state). Again, I assured them that yes, I had gone online to order an eGift card. I went through all the necessary info with them and was assured that yes, they would send out the eGift care immediately. The family arrived at our house today, June 4, for their other son's graduation in Boston. They will be flying out tomorrow night for the high schooler's graduation back in their home state. Since they said nothing, I asked if the graduating high schooler had received an email from us. He had not!! Once again, I was on the phone with Burlington Coat Factory. The customer service rep proceeded to cite some language about a security clearance or security background check on the order. ARE THEY KIDDING? My credit is excellent, the gift card was for a reasonable but not huge amount of money, and I buy gift cards at other websites all the time. THEY ARE DELIVERED IMMEDIATELY WITH NO ISSUES AT ALL. That's the reason for using a digital gift card. But here it was, two full days after I had placed the order and there had been two calls to verify the order, yet Burlington Coat Factory still couldn't get their systems to work well enough to deliver a simple gift card online. The customer service rep could give me no explanation at all for why there was any sort of security check. All she did is keep referring to her script (you could tell she had no answer and no understanding of what else to do). At that point, I kept insisting on speaking to a supervisor. I never got one, but finally told them to just cancel the order. I also warned her that I would start writing complaints about their defective website and defective service online, just as I am doing now. Miracle of miracles, as I threatened this, the graduating high schooler suddenly received the eGift card as I kept stating that I wanted to cancel the order. I WILL NEVER BUY A GIFT CARD FROM THEM AGAIN. read more

I am not happy with your layaway policy regarding returns. I shop for my daughter who is a professional. She has a full schedule and finds it hard to find time to shop. When I put over three hundred dollars on layaway for her I knew she would be arriving in the area within the a month. I let the cashier know that I was putting the clothes on layaway for my daughter to purchase. I was never told about the layaway clause that if any item was returned it would result in a store credit. When I called to ask the policy at another store I was told that the policy was on the receipt that I signed. I believe that you know that this action is unfair business practice and I should have been told what I was signing concerning the layaway policy. Shame on you read more