Burkett's is so bad that i decided to write my first yelp review. just avoid them. cant begin to explain how unreliable they are, the quality of their work, or the arrogance of their staff. apparently all the issues with my pool, from the inconsistent color of the plaster to the inconsistent color of the concrete is all my fault "because i didnt read the disclaimers". i was even accidentally copied on an email from their office admin telling the others to make me go away. and a negative review goes to Leslie pools for representing them in their almaden store. so if this review diverts potential customers to other vendors, then the review has served its purpose... read more

Don't be fooled by their website! They sent their salesman out who gave us a great quote with his upselling of a beautiful job using a luna quartz product. We were told the job would we be 2 weeks from start to finish. Well, here we are 38 days later. The first time around not only did the workers not show up but there was no phone call to let us know otherwise and the plaster was two different colors. We are now on our second go around in the middle of the summer and we are not yet able to use our pool. We have been getting the run around. read more

Five Stars is the MAX however I would easily give 10. Prior to selecting Burkett's we had two additional quotes for our pool remodel that also came highly recommended. Did we select Burkett's on price? Nope Did we select Burkett's solely on referrals? Nope . So why did we select Burkett's , It was all about relationship, process and setting clear expectations up front. It became very clear to us based on the fact that Burkett's having a team of skilled workers who specialize in the project phases was the way to enter into this remodeling effort. The overall experience was painless and so much fun , yes a pool remodel that is Fun. These guys and gals "get it" from the initial sales process to the front office , demo crew, tile crew , plaster crew and quality assurance team. Thanks to all involved you guys are the best and feel free to use us a personal reference for both verbal and or on site visits read more

We signed a contract with them Oct. 2014., they charged us for the cracks to fix, but one crack just keeps coming back. They replastered the pool in March and it was great until 2 weeks ago when the same crack came back. They said they would have someone over to patch it between 9-11am, he didn't show up until 1pm. Now I have texted and emailed the office and no response. This company has the WORST communication ever! read more

Worst possible customer service, and forget about this company ever to grant promised warranty . Original job was done ok,bat any problems after was ignored . Tried for 2 years to get answer to pool overloading during even small rain(never happened before weir job), never got any one to call me back.If you looking for any pool job- stay away from this company and you will safe a lot of $, time and health read more

We used Burkett's in the past and would never use them again. On top of everything else, they don't give a damn about the neighborhoods they work in. Their contractors show up early in the morning - I'm talking 6AM - banging away and disturbing and irritating the other neighbors. They showed up at 6:45AM to start work across the way on July 4th! When we called them an office, we got a "d-uh, gee we didn't know that.' This from a company serving the region fora long time. Despite complaints to office and personnel, they keep right on doing it, secure in the belief nobody will complain. Well, welcome to Yelp reviews, Burkett. We are complaining because your customer service, and sense of what's right is clearly lousy - and all the low ranked reviews I'm reading just reinforce that. read more

I'll start this review with the good, our pool remodel looks beautiful. Now on to why only two stars. The Burkett's original contract was expensive, but I felt like I would get better service because they weren't contracting out any work, have a dedicated project manager and carry their own tile, etc. I signed the contract in March and was told by Todd, the sales rep that it would take a couple of weeks to get the permit and start working. Three weeks later I contacted Burkett's to find out what was going on and was told they just got the permit. This was not true because the permit was not issued until two days after my initial call, I don't like being lied to, if you screwed up admit it and tell me how you are going to fix the problem. A couple of days later I get a call saying they are going to start in another month, what the heck? After some back and forth with a manager there, they moved my job up two weeks and promised to have it done by today. Another positive note, the pool is done. Halfway through the job the first change order comes, Burkett's wants 15% over the original price, that seems like a lot of money since it was already expensive. Todd and his planner have underestimated the amount of concrete necessary for the deck fairly significantly, on top of that he did not include almost $500 in deck drain that was necessary in the original contract. This meant I how to downgrade the pool finish to stay in my budget. Their work crews consistently left a lot of trash on my property. The plumbers left sawed off bits of pvc pipe. Every day their crews were here, I found beverage bottles, cups, napkins etc in my yard. I did tell Bruce, the project manager, but that didn't stop the problem. The crew who did the deck decided to work in my front yard and threw a large water hose over a rose bush knocking off flowers and damaging branches. When I complained, they pulled their equipment out of my yard but by then the damage was done. When they connected the new plumbing up to the pump/filter, they were sloppy refilling the dirt over the plumbing, and I now have an uneven and dangerous trench alongside the pool equipment. I will say that Bruce, the project manager, seemed to be making the extra effort to keep things moving which I appreciated. read more

I am really hoping that IF my pool is ever actually finished - there are not issues with it. it has been 3 months tomorrow and the pool is still not done. Have dealt with numerous appointment cancellations, credit card being charged without prior authorization for work not completed yet, leaks "fixed" yet not actually fixed, terrible sales person lacking knowledge or organization, delay in work, etc.etc.etc. NIGHTMARE! customer service is terrible. whoever you speak with on the phone will blame another person in another "department" for whatever is wrong. Ummmm you all work in arm's length of one another - but OK. So highly frustrated! If my pool is ever completed - I will give a more detailed review so others can make an educated decision on whether they want this headache or not. I would have paid more to have better work, customer service, and my pool completed within a reasonable time. May 2016 pool finally done - crossing my fingers for no issues. Since it has been completed it has still been a little tough to get a call back....but then again we are paid in full so i would expect nothing less. Work appears to be adequate, the color is not what i expected but then again this whole experience was NOT what i expected! read more

Once these people have your money you are nothing to them. I was supposed to see my "project manager" a couple times during our re plastering process. However anytime I call then they assure someone will be in touch with me soon but the call never comes. I now have bubbles in my plaster no one will contact me about and a very unappealing white spot in my blue deep end. I wish I had looked at yelp before using these cooperate money stealers! Dont let sue the the seller sell you! She says she will be there if you ever need her but after they get your money she is gone read more

Service is Ok if you call 10000 times to make something to move.If you want something done good, ask for Vladimir. He responded always very fast and made all process tolerable . Workers came on time , bat some of wham did poor job.Thanks to Vladimir , who came and fixed everything on his own time, we can use pool now. read more

They remodeled our 30 year old pool and surrounding cool decking. The pool came out very nice. However, the cement surrounding it is a different story. We went with the slightly colored cement. We have vastly different shading between sections. We were told it would take 30 days to cure and for the color to even out. It's now been over 40 days and there's no change. Still have very distinctive shades in different sections. So disappointed in the results, plus our project took over 2 weeks longer than promised due to their calculations. And communications were fair at best. We have written and complained about our results, but have received no communication from them. Very disappointing. Do not let them do your cement. Look elsewhere. read more

The gentleman who came and gave us an appraisal was very friendly and professional. The price is a bit high but we were willing to pay for top quality work. They scheduled to come out on 12/23 to repair all our equipment. I was worried that it was close to Christmas but I was assured it would be working. The 23rd came and they never called or showed. They never answered the phone or returned our calls. Now I have 75 people coming tomorrow and my pool looks disgusting. A real disappointment. read more

Progressively getting worse as we told yet again someone would be here to repair our spa. Left work to be home, no one showed. We had to call the office to ask for the update. And there is no new ETA. Will this ever get fixed!!!! read more

I contracted with Burketts in January 2015 the salesman told me what I needed done and I signed the contract. They came and sandblasted my pool. I did not hear from them for 4 months then Bruce Childers the project manager came and added on $3,000 worth of work, at this point I had no choice. They finally completed the work in September. They are very rude and unprofessional I would not even give them one star if I could. I do not recommend Burketts. The only time I saw the project manager was when he wanted to ask for money. Very rude man. They broke several tiles in my pool, and a wire to the pump, and sold me things that were not necessary. The pool inspector said I did not need depth markers outside the pool because I already had them inside and that the pool has to be over 10,000 gallons. The inspector said Burketts should of known this. I think their game is to trap you so you have no choice to pay for add on's. Don't use Burketts. read more

We had 8 bids for our back yard remodel. Burkett's was by far the most expensive. We decided "you get what you pay for" It's a large company they will be on it... Right... NOPE. Wrong. The communication was horrible...!!! The right hand wasn't talking to the left hand. Once we signed our contract we NEVER heard from the sales guy again after being told he would call us on Monday, only to find out he took the week off. We called him for 3 weeks and he couldn't respected us enough to call us back and give us an update. I finally called the office and they had no idea where our contract was or what the start date was. We were told in the beginning it would be a 6 week project. It was 15 weeks of me pulling their hair to get them out to do the work. Once the workers finally did arrive they were FABULOUS (except for 3). When Burketts considered this project done. They had left a mess behind the pool wall for me to clean, hard concrete in the dirt where we are putting in sod. No baskets in my skimmers and never showed back up to put in my pool sweep, program the equipment and show me how to use the new expensive pool equipment as we were promised. We spent $55K and felt that were were an inconvenience to this company. Never once did I feel valued or appreciated by them. In the end the project looks great... But the pain to get this this point was ridiculous! We lost our front yard contractor as we had scheduled them 9 weeks out (giving Burkett's 3 extra weeks) But in the 11th weeks he had to move on to his next job. So, if you are very patient, enjoy horrible communication, and don't mind micro managing a company by all means give them a call because you will be happy with the look in the very long end. Update: We did have three change orders two of the three were not our fault as these were items missed in the beginning quote that came up. i.e.: wrong tile, water fall pump/electrical. I also feel that change orders should not delay the project by 3+ weeks. I have been in communication with our project manager who heard my concerns, addressed them and apologized for them. I appreciated him and his willingness to hear me and care enough to learn from them. This is not a reflection on him. He did the best he could with the cards he was dealt. I do now have skimmer baskets which I appreciate but yet again it wasn't until I wrote this review that they got addressed. This was how the entire project went. It wasn't until I called did things happen. I guess the squeaky wheel does get the oil. Again I am pleased with the out come of our back yard. It was just a very painful way to get there. read more

We had a great expererience with Burketts Pool Plastering. Ended up being very satisfied with the whole organization of the company and how quickly they were able to get the project going. Satisfied customer and will be recomending the company in the future. read more

Good price, good salesman and lady that coordinates (kind of), but overall bad service, no call backs, flakey and project managers that dont manage... read more

Terrible customer service. Sales rep or manager do not return phone calls. Had them out to make repairs...they incorrectly repaired our unit, and never even bothered to fix the solar at all, and when I called to find out what the status was, no return calls then either. Terrible company. Be careful. read more

Burkett's is a central valley institution as far as pools go. Their customer service especially is top-notch, and it is clear that the people that work here really care about their customers. Hands down the best! read more

I would not recommend Burketts. My mother had a large leak in her pool, and at about 26 years old it was quite the eyesore, so we decided it was time to redo the entire thing. Leo promised her on many occasions that he would be able to have the pool finished by August 1 (this was a date we had set to hold my father's memorial in our backyard). Leo gave us materials to pick out the plaster, brick, tiles, etc. for the pool and upon making our selection, we had to wait weeks to hear back from him (and left several voicemails for him during that time). Once he finally came over to finalize our selections and have us sign the contract, he was still promising that we would be able to finish the project in time for the memorial, although that did not turn out to be the case.  Due to the drought (and fines on water usage) my family was paying expensive water bills to keep the pool filled to avoid structural damages. Leo had initially offered to have the leak patched free of charge if we needed to start construction after August 1 to make up for the later start and to avoid wasting water, but never made good on that.  We asked several times throughout the construction process to get a quote on solar panels, which we were never given. Every time we tried to contact Leo it took several days or weeks to get back to us. We had our pool service guys look over the contract and they pointed out that Burketts was seriously overcharging us for a few of the parts we were purchasing. We had a terribly negative experience with them, admittedly made worse by the fact that the timeline surrounded such a sensitive time for my family and the fact that despite this Burketts continually promised that our August 1 date would be met. We were very misled.  Now that all is said and done, the pool does look nice, and the people Burketts contracts with did a good job, but in the future we will hope to do business with more honest people. read more

We had a good experience with Burkett in the beginning. We had our pool replastered, new tile etc. We chose Burketts blue plaster (biggest mistake) we had problems in between but they had no problem coming back to correct (tile was sharp it could've cut someone bad) little things here and there. Once the startup happened and water begun to fill we noticed the plaster had white streaks. We called and received no call back. We finally did receive a call after trying various of times and they send someone to see it qnd said it was fixable and he poured a chemical and brushed it and told my husband what to do and should go away and if it does not to call them back because needed to be corrected. Well of course it didnt and pool flooring looks horrible. Mind you it's been a few months and we've been trying to get someone out here and NO ONE is returning our calls, emails nor text. But they sure called us for payment at all times someone was available for payment. I feel we made a bad choice going with Burketts. I would like to get a hold of management maybe someone can direct me there? I feel so much of our hard earned money was wasted. All we want is someone to come and fix the problem. Have the plaster blue as promised. If we knew it was going to look like this we would have NEVER gone with plaster! I hope this gets read so we can get some help! I will try calling again tomorrow and Monday. read more

Based on their numerous mailers and shiney website, I decided to give Burkett's a call to see if I could get an estimate on resurfacing my pool and redoing my pool deck. I spoke to a receptionist and asked to schedule a day and time to have an estimator come out and give me a quote. After a week and half with no response, I called again and was transferred to "AJ's" voicemail. I left a second message and never received a call back. After checking the other Yelp reviews (and after viewing the faked Yelp reviews...see "filtered" posts), I will definitely not be using Burketts. read more

we met Burkett's at Sacramento home show in January - scheduled an appointment to have a sales rep come out. He was very informative, knowledgeable, professional, etc. In fact he came out a couple of times to help us with any questions we had, etc. After we decided we were going to go with Burkett's, we called, we called again n' again - to no avail with any type of response, reply. we are very disappointed in their customer service after the initial - 'this sales guy is great' - we do not recommend Burkett's for this reason. Did they not want our business. Are they that busy to even reply? Just don't get it. We are very disappointed. read more

We don't want to see anyone going through what we have and are still going through. Below is an excerpt from an email we sent after the "prep crew" said they we finished and it was "ready for plaster". We have since been told that our email was forwarded on to Management. And then...as you've probably guessed...nothing. "I have provided you with a list below of some of the issues we have with your workmanship and you obviously know how we feel about your scheduling or lack of scheduling: 1. Stained concrete pool deck from using our pool surface drains rather than the provided sewer clean out 2. Stained walkway, entryway and even the front steps at our front door from thin set due to the lack of protecting the surrounding areas when you crews were working 3. Thin set stains on the brick coping 4. Patching compound material on the grout joints and on the new tile 5. New tile in the spa is not level 6. New tile in the spa has huge grout lines and joints and is already cracking. The grout joints are at the damn wall over 1 inch wide 7. No spacers were used for the new tile and subsequently the grout joints are not even or look the same 8. Loose and flaking gunite and old plaster still coming off even after your said the pool was ready for plaster 9. There is in many if not most areas at the tile line less than 1/8" of space for new plaster because thin set was squeezed out and left to dry in place not washed off 10. There is not enough space at the tile line and elsewhere for enough new plaster from failure to remove enough of the old plaster and gunite 11. There are old parts of the jets still wedged into the spa lines (2 of them) while the other 2 are clear. Also there is thin set and patching compound on the spa jet lines that would obviously be a problem when installing new fittings. 12. Thin set staining on the bullnose brick that was told to us by JR the project manager it would not come off 13. Etched lines on the new tile from acid washing the deck surface even though I asked JR if he was going to neutralize the acid with baking soda or something you would use in the industry but he said water was adequate. The new tile is ruined. 14. Backed up drain lines from your crews cleaning up and dumping debris down our drains from using shop vacuums rather than sump pumps since they were all broken 15. Stained concrete around the pool grab bards 16. The holes you drilled for the new grab bars are not centered and the eschuseons do not cover entirely 17. You have damaged the new eschuseons 18. There is a lot of debris left in the pool skimmer from your removal of the old tile which we removed 19. There is cracking at the pool skimmer that was not there prior to your demo 20. There is new cracking at the spa area where you drilled for the new grab bars 21. Please note we cleaned as much as we could every day after your crews left the site but we are not professionals and were only able to broom up your mess 22. We have repeatedly told you we have two dogs and while they can swim they do not fly and we wanted this pool done as promised on May 12th but not we are equally concerned about our grandkids coming for the summer and not only no pool but we now have an open concrete pit. Our grandkids can swim but like our dogs, ourselves, guests and family members, no one can fly. It is an open concrete deep pit. 23. There are still concrete nails in the gunite from the border for the tile preparation. 24. The new patching compound for the rebar areas is cracking and we are concerned the cracking may transfer through the stucco. As novices and new to pool remodeling we do not know what is normal or not but we do what what is right and wrong and most of what we have listed is wrong and needs correcting. If you can assure us some of the items are not a problem now or in the future, great, we will rely on your warranty for some things but the majority of our list will need correcting. 25. WE want to speak with Mr. Burkett ASAP so we can find a resolution to these problems. DO NOT SEND JR AGAIN, HE IS NO LONGER GOING TO BE WORKING ON OUR PROJECT. HE CLEARLY DOES NOT KNOW WHAT HE IS DOING AND HAS DONE MORE DAMAGE FROM LACK OF INSPECTIONS AND OVERSIGHT TO NOW ACID WASHING AND DAMAGING THE NEW TILES WE HAVE ALREADY PAID YOU FOR." read more

Had a great experience with this company. Got our pool completed recently. Happy to know that they could get work completed during the fall months. Everything turned out beautiful. Getting a pebble finish for the first time with updated decking has made a world of a difference in our backyard. Very pleased. read more

I had Burkett's remodel my pool/spa using Wet Edge pebble surface. The service was generally professional and timely although they showed up for the post-plastering start-up 4 days later (fortunately they provided start up instructions that I was able to follow). The pool came out nice with only a slight variation in color in the corners. However, the workmanship on the spa was very spotty with several patches where you see only plaster and no stone. I would not recommend them for this type of replastering. read more

I will agree with some of the negative things said by other reviewers but we are really not the type of people to give businesses negative reviews. I cannot hold back with the final issue that we have. We paid Burkett's several hundred dollars to remove and reinstall our pool cover while carrying out a pool remodel earlier this year. They failed to put a stopper at the back of the runner. As a result when we opened the pool cover to its fullest extent the wheels came off the runner and the cover will not close. They have told us that their work is not under warrantee and we have to pay them $150 just to come out and look at the problem that they caused. This seems pretty unethical to me but I will let you judge for yourself when they are trying to get your business. Good luck., read more

I called the company for an estimate on a lined pool. We waited and salesman never showed up. He called the next day to say he was in the hospital and couldn't make it out. We gave him the benefit of the doubt. We set up and appointment we came out and promised us a quote within the week along with information about financing. Months later still not quote but a Thank You card was received :-/ read more

Very professional crews installed the latest in pebble technology on our 20 year old pool. I bid this job out to several, 4 or more, contractors. The price was right, the job was on schedule, on time, and AA. read more

Staff is friendly and very helpful. Burketts does wonderful work so glad I went with them!

Called burketts 3 times during my project and each time I got an office so called customer service rep named Whitney . What a rude know it all person did not want to listen to me kept trying to say she was only trying to help . All I wanted was a few questions answered and all she could do was talk over me . As for the work excellent . My project rep Rick was slow to get back to me but always made it right . The one star is for the terrible customer service rep but I would give overall quality of the job a 4 star as for Rick getting back to me in a timely fashion a 2 star for the way he always made it right a 5 star . Sales rep Steve 4 star overall I would use the company again just so long as I don't get the same customer service rep. read more

This company came out for estimate and were rude from the first moment I had contact! I called to make appointment and the man cancelled 2 hours before the appointment time. When he called me back to reschedule he acted like I was the one to cancel on him and had a terrible attitude. I gave him a second chance and let him come out thinking everyone has bad days. Well, I was very wrong. This guy must be having a bad year because he was very over priced, and very pushy. When I told him what I wanted he treated me like I couldn't afford it. I was very displeased and will NEVER let this company back into my home. Choose another company! read more

They are the worst. Buyer be wair. They re-plastered my pool and they did such a good job that 1. They did an acid bath that didn't work 2. They drained and polished the pool, didn't work 3. They came out and admitted they did a bad job and that they would re-do the job 4. They did and on a scale of 1 to 10 I would give the job a 5. Horrible!!!!! If this is the best they can do then they should not be in business. Take my word, go with someone else. Response: I said the pool looked better than the first time and if they could clean it up/ get rid of some of the calcification I would be happy. I was told that someone would come out a couple times a week for 3 to 4 weeks/ keep the acid level up/ and help clear up some of the bad spots. Well, that person came out for only 2 weeks and the pool looks worse now then it did 4 weeks ago. Thanks, and please don't give me the the basic excuse that it's industry standards. How do you know, you haven't even seen my pool. 05/15/18. Believe it or not, almost I year later and the pool looks even worse. It looks like a 15 year old pool. Trust me, don't use them and fall for these excuses they use like industry standards!!! That's a bunch of crap!! read more

We had our pool stripped to the gunite, replastered and tiled with additional aggregate around the pool. We were very happy with every step of the process. Our sales person Vladimir went through everything thoroughly. Jeanine in the office always called a day ahead of the next step so we knew when to expect the next crew, and Jeremy the foreman was very responsive via phone and in person. We just called him 6 weeks after the project was complete with a question about the new pump. He called back and helped us with answers. I would completely recommend Burkett's. They know what theya re doing and have a system in place to build you a beautiful pool. They also helped us to obtain two rebates form the new energy saving pump we purchased. One I knew about from PG and E and the other was from the pump company, something I would not have known about unless they had sent me the paperwork and information to pursue the rebate. Even the P G And E rebate they are handling for us. I am so happy with the results and feel that if there are any unknown issues ahead of us, they will be responsive to us and stand behind thier product. read more

this is one of the most unprofessional businesses i've ever dealt with. there have been problems with every phase of the work. it should have been completed weeks ago but they are still not finished, and frankly i'm getting sick of them being at my house. they broke a section of concrete on my deck, and the repair they did looked terrible. then they damaged a section of the stone they put in on an earlier visit, and now i have to wait for them to come back & replace that. they left the yard a mess of chipped-out tile & cigarette butts, and they somehow broke one of our landscaping rocks. i wouldn't be surprised if they rounded up their workers at the home depot parking lot every morning. and never once did i get an apology for their shoddy work or the inconvenience, let alone some sort of refund which i feel at this point i am due. there are a lot of bad reviews for them on here, i wish i'd read them before i decided to hire them. read more

Let me start off by saying customer service is not one of their better qualities, The office manager Angela does not return phone calls, Twice the crews showed up without any notice. It would have been nice to know when they were showing up, since both of us work. I think the crews knew more about what was going on. It took them a month and a half to complete the job. Once we finally filled the pool I had issues with the chemicals I called my project manager, but he wasn't much help I ended up calling someone else to come and balance it. The project manager didn't even come by for a final visit. We initially had Burkett's re-plaster our pool about 15years ago and since we had a good experience with them the first time I went with them again.. Big mistake. I guess things change. If I could do this over, I would get other quotes. I originally wanted a new light put in but it did not get added. We assumed Dennis had it in the contract as we requested, but once we found out it was omitted, they were happy to add the pool light for $410. We were once strong advocates of Burkett's and told many people of the excellent quality of work they did, but that was 15 years ago, now we are going to tell twice as many people to stay away from them. read more

My experience with Burkett's was absolutely frustrating. It was similar to what others have said here: The work was ok but dealing with them through the process was a nightmare. If you are considering them, please do yourself a big favor and check out the competition. I simply cannot understand how a business can be so poorly managed. If you do go with this company, forget any kind of reasonable schedule. Just forget it. They will not adhere to a schedule, they will go weeks and weeks without returning calls. The scheduler told me one thing and the woman who managed my case another thing but those two things had nothing whatsoever to do with when the workmen actually showed up. It was just really frustrating. What someone else said here is totally true. Heard these two comments a lot: "We're so busy" and "We're a really big company," as if that's supposed to excuse everything. From my experience, I cannot recommend this company.. read more

Buyer beware!! I Signed contract on 1/13 Final payment was today 6/8 29000$ in remodel 10,000 gallon pool with attached spa. 4 3/4 months from contract signing to final payment for my remodel. Started out good an prompted until they got 90% of my money. My remodel was originally scheduled for one month to a month and a half. Rick the project Manager has terrible communication skills and time management skills. This is the main reason for all of the delays. He rarely came by to check the progress of the project which delayed in the scheduling of the next steps. I was waived the cost of gas line leak repair due to the length of time the project was taking and that my pool leak and gas leak were not yet fixed, which should have been detected at initial detection stage. After the leaks were fixed procrastination continued for another month and a half. I would not recommend this company, especially if you get Rick as your project manager!I don't want anybody to go through what I had to go through. I did give an extra star in my rating due to the fact that Steve Wirf was helpful and sensitive to my situation, also the project was completed (finally) and looks good. The workers were professional and did good work. Customer service was not good. If I had to do this process all over again I would definitely not choose Burketts! read more