Updated 9/12/14 to 2 stars:
Pretty much stopped going here, after being a big fan early on.
1) Drive-Thru: The order is wrong EVERY single &%$&* time in the last 8 times I've been here. I can't leave the drive-through without taking everything out of the bag and making sure it's all correct, and it never is anymore unless I order 1 single item - and even then they never offer you the sauce or dip the order comes with.
2) Delivery: Tried it once, never again. An hour and a half after ordering, it arrives but just like the drive-thru, the order is mostly wrong, items are omitted, but in this case the poor driver has to go back and we have to wait another 30 min for the rest of the order.
To the phone and drive-thru order-takers: Coke is not the same thing as the other drinks we ordered, and a small side is not the same as a large side especially when we're paying for the latter. It's not an arguable point.
3) Food: The burger has fallen apart, both figuratively and literally. It hasn't tasted good in a while now, no longer tastes like a smoke-grilled burger, which set it apart from the fast food chains down the street. It doesn't really have a taste anymore beyond the tomato and cheap cheese. The last 5 burgers have been a lopsided mess; having to scrape off and throw away soaked and liquid-squishy bottom buns kind of ruins it. And the shredded lettuce falling out everywhere got old quick.
I hung in there hoping it was just a temporary loss of quality control (employee turnover, etc), but when each of at least the last half-dozen visits have been nothing but hassle and disappointment the problem appears to be with ownership, management, and lack of employee training or poor treatment. Nobody there now seems to give a crap about getting the order right and rather than call back or check with you at the window to clarify, they just substitute whatever they want when they forget what you ordered and let you get home to discover the surprise.
I've had enough surprises and short-changing on orders, looking elsewhere now.
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Old 4-star review:
It's a burger joint that isn't Burger King, McD's, etc. Their burger meat usually* has a char grilled/smokey flavor that tastes better than the engineered flavor replacements mcD's, BK, etc use.
Their fries are GREAT - nothing like the soggy/floppy McD's or ounce-of-salt-per-fry BK fries. They're fresh and cooked just right (balanced between soft and crisp) and usually* there's plenty of them in your order.
Their fried zucchini and ranch are GREAT every time, we've never been disappointed with it. We're told they make their own ranch dip, and I can give them the benefit of the doubt on that because it's really really good, seems far better than I usually get elsewhere.
Their chicken sandwich is pretty good too, and has some spices that adds a lot of character to it. My GF says their fish sandwich is pretty good as well.
The staff have been friendly, professional, accommodating, and usually* the order is correct.
Some others have commented about long drive-thru waits. It does take longer than the chain fast food places (about 8-10 minutes from the time you pull up to place the order) but that's because they cook it fresh to order here. I've never had stale, dried-out food, so for me the extra few minutes are totally worth it and not a negative thing.
Overall, we really like the food and we get take-out from there routinely, at least once every 1-2 weeks. read more