Marcello was awesome! He asked about any issues we were experiencing and explained everything he was going to do. Thanks for sending such an outstanding tech our way. read more

Bulwark always does a great job on their regularly scheduled visits. In addition, they come back for free follow ups if you are experiencing any issues. Our technician Des R did a great job. I would definitely recommend Bulwark! read more

This company is not reliable. I scheduled an appointment for a three hour window and no one showed up. No phone call, no notification, nothing. What made it worse was the fact that I drove in from out of town for this appointment. Needless to say 45 min after the window of service was done I cancelled the service. I recommend finding another company if you need pests removed. read more

Just started treatment with them so my bug issues aren't totally resolved yet. (I've seen a big improvement though) But they have came out 3-4 times before my bi-monthly checkup. They are definitely working hard to get my issue resolved. Customer service is awesome! I've had a technician name Stepfanie a couple times and she's been so helpful! I'll come back and give them their fifth star when my bugs are totally gone! read more

They lost my business. There were several occasions where they cancelled service dates on me due to weather and rescheduled the service for a couple days later. No problem, except no one showed up on the two most recent rescheduled days. They had rescheduled days on me in the past, which was no problem, and always did it automatically without me being involved (I didn't have to call them). I would be notified by text message that I was being rescheduled and what the date was being changed to. However, these last two times, there wasn't anything automatic about it. I had to call them to reschedule and even called back the first time no one showed up, to reschedule. I wrote a lengthy email to the local manager to complain about this issue and sent it at around 9pm on a Saturday night. He responded within an hour, which I thought was a strong effort, and told me he'd take care of the issue. He then sent me an email the next day to tell me that my favorite tech, Raymond Ray, was scheduled to service my house the next day in the afternoon. I thought for sure that all of my issued would be resolved and perhaps they may even offer a discount on my next service (which they had done once in the past, when a tech never showed up for a service, but I was billed anyway). Raymond never showed on that Monday and that's when I cancelled. I gave them several chances to correct their issues and they fell flat. I'm not sure if it's a management problem or just overall shoddiness, but if they don't figure it out fast, they're going to lose lots of customers. Maybe they just didn't want me as a customer because I was far out of a regular service area (I live in Fort Mill and I believe they're based out of Matthews)? Regardless, their product was great when they serviced regularly. I would have recommended them to anyone. But their customer service is horrible. read more

This is a customer service related review, not a product service review. I contacted Bulwark exterminating based upon the referral of a friend who uses Angie's list. Bulwark is a pest control company that is highly rated on Angie's List. In considering a company, I like to look at good reviews and bad, so I can get a wholistic idea of their service. Interestingly enough there are no bad reviews. This should have been the first red flag for me. All companies have a complaint or two. No company is perfect. Bad reviews allow the consumer to identify areas of weakness of the company; as well as, analyze how well the company deals with problems. For me it's not so much of do you have complaints, as it is how you deal with them. When contacting this company, via the internet, a representative called me within 10 minutes. I thought that was great. The representative then inquires as to your specific concerns and suggests a plan that would be beneficial to you. This is okay, as I think you need to go me out to the residence and conduct an inspection to obtain a more accurate assessment of need. Therefore, providing an estimate with the understanding that an inspection may yield a different recommendation is more in line. Additionally, allowing the customer to decide if they want to accept the recommendation. After the representative determined service need, he quoted the rate and frequency of service followed up with a quick slam dunk of "So what credit card do you want to place that on?" I don't typically provide my credit card info over the phone, but I figured hey they are a good company, after all they are highly recommended on Angie's List. Next, service date and times are discussed. I was offered Wednesday or Friday. I opted for Friday, and was told it would be between the hours of 8-10 am. I said okay, BUT can you make it closer to 9, as I'm at work and my husband is dropping off the children at camp and will not return until 9. The rep said fine, I'll give a 20 minute call when enroute and the rep can start outside. I don't typically function like this but again I'm thinking they are reputable because Angie's List says so. Fast forward to Friday..,I receive a call at around 8:10 advising that he is on the way to our home. When I ask can you wait an hour before arriving, so my husband can return. The rep explains how he can't do that because if scheduling blah blah blah. I then tell the rep fine go ahead and I call my husband to determine his location...of course he's not even near the home because it's just a little after 8 and he is driving to drop our children at camp. I then call the Bulwark office and am immediately placed on hold........when the rep answers, I explain my situation and inquire as to the availability of Saturday hours. Well it takes the rep (5) FIVE minutes to locate my account using my address. She then tells me there is availability next Saturday. I tell her no thank you cancel everything AND instruct her to destroy my card info and not to use it because this is clearly not the company for me. I do not function like that. I must make arrangements that meet our needs and not the needs of the business. I'm the customer and you will not dictate how I do business. No better way than to have bad customer service for me to discontinue/not use your services and to tell everyone I know. I elected to use this company after speaking with a colleague and telling them I had arranged for Terminix to come out. I was immediately told how horrible Terminix is and how I should use another company, so I cancelled Terminix and went with Bulwark. I have also always heard praises about Angie's List. Ummm NOT, and to know people are paying for that deceptive service. Oh no, I will stick with my tried and true method of selecting companies and never again will I use an Angie's list recommendation, nor will I use a a service/company that ONLY has rave reviews. That is a huge red flag. Now don't get me wrong I'm not saying they should have horrible reviews but there should be some variances. It seems really suspicious at they don't. Long and short when you are conducting business and you are unable to get a wholistic view of how they might conduct business, OR you are constantly deviating from your safe business practices, KEEP MOVING. You should NEVER allow a company that you are laying to tell you how to do business. That would be a NO. The company wants my business, so they will tailor their business to the customer. I hope this is useful for someone. read more

I never write bad reviews and usually disregard them but I HAD to write a review about awful experience I had with Bulwark. I chose them for their previous good customer service reviews and started as a customer in January. The first service scheduled was very late (no call) after the 3 hour alotted window. Then, they didn't show up the next time. Then, AGAIN. Then, they called me all day saying the tech would be late (he never showed). I talked with a manager who said this was just a string of really bad luck and he personally promised a tech would come later that week for scheduled appt. guess what? No show again. Got an email they couldn't come out, no reason why. I canceled service after I had given them so much patience and opportunities to make good on what I paid seven months for with zero results or refunds. read more

Very responsive. Called Sunday night and they responded Monday. Found out we have mice in the attic. Yikes! They have come back twice to see how the treatment is working. Thanks read more

I was not happy with their service I recently switched to another local pest control company that has been fantastic. I no longer see spider webs all around my farmers porch especially just after the tech leaves. Bulwark uses the guarantee that they will come out when ever you need them to between your scheduled service but it's a waste to call them the tech comes out and is here literally 3 minutes and is gone before you can even catch him to talk to. They never sprayed the garage or around any egresses on the 2nd floor just the base of the house. read more

Also job from technician Jose Rojas Rivera. He was very thorough with the treatment. He explained the process he follows and what we could expect. Thanks again! read more

Micah came out today and thoroughly sprayed my house. He was prompt and polite as usual. I highly recommend Micah.

I am completely satisfied with my service from Bulwark Exterminating. I found their service from their Groupon. When I called to book service they were very informative of the whole process. I was able to book an appointment within a few days of calling with a pretty standard 2 hour window. On the day of service our Technician Jose Rojas called in advance to inform us he was on the way. He arrived promptly and introduced himself and reviewed our current pest problems. He then again went over the different treatments they would use. During indoor treatments he used protective covers on his feet to keep floors clean. At the end if the service he again reviewed all treatments he used and offered to answer any questions we had. We were told we could call back anytime in the 2 months warranty and they would return for free to treat again. We were very satisfied with the service Jose Rojas gave us and would recommend him to others. read more

I live in Holly Park in Indian Trail. I switched from my previous exterminator company to Bulwark at the HIGH recommendation of my daughter. My technician is Brandon & he is very knowledgeable - helpful - and easy to talk to. I have needed him to come once between treatments for a problem I created with birdseed & he came out the same day I called. I am glad I took my daughter's advice! read more

Marcello is our exterminator, and not only is he great at what he does, he's so sweet while doing it. He treats our house like he would he's own. He's the only guy we want to come to the house - we ask for him every time. My family and I couldn't ask for a sweeter and better exterminator. Great job, Marcello! read more

I had my first treatment today from John I. He was friendly and professional, and did a great job treating the outside and inside of my home (even inside the walls!). I am so glad I signed up for bi-monthly service with Bulwark. I would recommend them to anyone who does not like living with bugs! read more

Not sure what the big deal was with the bad review here, but after reading it, I would never want to have dealings with that lady....Anyway, David Woollen showed up this AM to get rid of hornets....He was calm, professional while my wife was freaken..:-) He reassured her the type of hornet we had was harmless, she asked him to get rid of them anyway, and he did his duty! Will call again!! read more

We've been using Bulwark for many years. We always have prompt, professional service. David Woollen is our tech and he's great! We had some unexpected guests of the bug type show up & David was there the next morning to treat our house & reassure us that we would not be facing an invasion of more of the nasty creepy crawlers! Thanks David! read more

David Woollen was right on time for the appointment, worked quickly while explaining what he was doing thoroughly, and offered helpful advice on things we could do to keep pests out of our living areas until the next service in two months. It was great meeting him and seeing him in action, very knowledgeable and professional. Five Stars. read more

David Woollen did a very good job. I would highly recommend this company and technician.

Bulwark came highly recommended by several people. Our technician, Rick Iafrate, was friendly and explained everything he was doing for our initial treatment. He did a thorough job and gave quality service. We were very pleased. read more

Bulwark does a great job keeping the mosquitos out of our yard over the summer, and their rates are competitive, moreover their technicians namely Zach W are friendly, sociable, and very hard working I recommend this business to anyone looking to spray for mosquitos. read more

These guys keep delivering! They've got great people and it shows. This week's service was performed and exceeded my expectations. The technician was knowledgable, courteous and professional. We discussed issues we were having and he went above and beyond to treat for those pesky little bugs that make a wife crazy. Nice job! read more

We moved into our wooded area house about a year and a half ago and while doing construction around the property and tearing up the old deck we found that we had a HORRIBLE millipede infestation. If you can imagine the worst infestation possible multiply that by five and that's how bad the problem was!!!! Anyway....bulwark pest control was great and came out often to remediate this problem. We do still see bugs from time to time because of how wooded the area is, but Brandon Mullis at bulwark pest-control does a great job keeping the critters out of the house! read more

Raymond from Bulwark came out and sprayed and baited our attic for Palmetto bugs. He was very polite, quick, and he actually rearranged his schedule because I couldn't get home in time for my appointment window. read more

Our tech, David Woollen was great! He answered all of our questions and sprayed our entire home inside and out. I am so glad that I found Bulwark. read more

Ben Thomas (our usual tech, awesome!), Willis, and Evan have all serviced our home recently and we are pleased. As three year customers, Bulwark continues to set the standard on customer service. read more

I found I had an ant problem that after a couple of personal tries, I determined that I needed professional help. I heard about Bulwark through Angie's List and after I made a phone inquiry to ask about my situation and to make sure there application was dog friendly, I scheduled an apt for service. Everyone I talked to was polite, professional and friendly including Ben S who was the tech that came to my place. In addition, Ben was very informative of the process he was applying and was very efficient in his application. Thanks Ben for a job well done! read more

Tierra did a great job and was very professional. She took the time to answer all of my questions.

Jesse W was an awesome technician. Came out and treated all the problem areas around my house. I highly recommend this company to anyone looking for pest control in the Charlotte area. I will use them for all my future pest control needs. read more

I used bulwark exterminating today and the technician, Jose Rivera, did a great job of explaining what product he used and where he put it around the yard. He was polite and professional. I would definitely use this company again and request the same technician. read more