I don't love giving 1 star reviews but this Buffalo Wild Wings was not performing anywhere near its best on my visit. I arrived admittedly a bit early (15 minutes after their official opening) but it was clear they were not ready for service or were severely understaffed. To start, it took at least 10 minutes for someone to serve me at the bar. Next, I was given a wet and sticky menu and needed to ask for a different one. I ordered a beer and after several minutes, the waitress apologized and said the taps weren't working and offered me soda as an alternative. Once my food came out it was missing carrots (which I specifically asked for) and my wings very much felt under-sauced and lacking dry rub. I do not blame the waitress as she was doing her best and was very apologetic. Management should come in and help when these things happen and try to correct. Needless to say, this is a store I likely won't revisit. read more

i've been to several BWWs. This looks like all the others. The place was pretty dead for lunch on a weekend. My waiter brought me menus right away. I ordered my usual buffalo chicken wrap and tator tots. I will say it took quite a while to get my food. The wraps seem to be smaller too. Maybe it was the way it was presented. Tasted great as usual. I'll be back someday. read more

Buffalo Wild Wings - buffalo chicken wrap and tator tots - Chicken Wings Near Me - Mount Prospect, Illinois

Flew in from California and was hankering for some wings. Found this place and... Well the food was delicious! Took a while for the food to come out, even though there were maybe just 4 customers. Our waitress Meadow was a gem! She was very sweet and took very good care of us. I wish I knew who the other lady was that greeted us- she was just not personable. I'd rate this place high on food, but poor with customer service. Also, employees Should look presentation all times, not disheveled. read more

I stopped with a couple friends last Friday night after seeing a movie. We had the perfect amount of time to have drinks and apps while not being out too late since I had work the next morning. We came in just after 10pm and waited about 15 min or so. Not once were we acknowledged by anyone. Even if they had said they weren't seating anyone at the moment or if their was a wait that would've been enough. We were the only people waiting on a table so they clearly weren't dealing with a full house. They seemed very disorganized and inattentive. I get that it was a Friday night but not even being greeted or having our name put in is ridiculous. It's truly a shame, cause I liked coming here. My buddy and I are going to stick with the Schaumburg location for now. I hope this place is able to improve at some point since it's in a convenient spot. read more

Buffalo Wild Wings - Chicken Wings Near Me - Mount Prospect, Illinois

Over the years, BWW has been consistently right in the center of what you'd expect of a large chain sports bar/restaurant in terms of its food and service. However, the experience this time left me without any complaints. Food was overall solid and they are currently running a "Pick 6" promotional where you can choose two entrees, two sides, and two soft drinks for $19.99 (certain things like traditional wings are a $5 upcharge, but still worth it imo). Our server, Jenny, did a good job checking in on us and not abandoning us for the whole meal after the order was placed in. BWW is a great spot for a chill casual dining experience and can especially be fun to watch important sporting events with TVs surrounding the area. read more

Buffalo Wild Wings - 5 traditional original buffalo, 5 traditional Asian zing, potato wedges - Chicken Wings Near Me - Mount Prospect, Illinois

Ordered to go for Monday nite football game. Waited only 5 minutes & out the door. We got the 15 piece boneless ..fries..5 dipper chickens. Sauces..honey garlic..parmesan garlic & my favorite honey garlic.... Reccommend for wings to go BBW .delivers !@ read more

You hate to see it. Group of us ordered through DoorDash after work. Got an extra unfortunately surprise with my wings. Everything else was good though read more

Buffalo Wild Wings - Buffal Bone-In Wings - Chicken Wings Near Me - Mount Prospect, Illinois

I ordered online for a delivery. I ordered the All American Burger, fries, 6 wings and a bottle of Pepsi. My order came in 20 minutes. However I was missing the bottle of Pepsi. I called the store and was told they don't carry bottles or cans of soft drinks. If you don't carry them take them off your website menu, or contact the customer. This is false advertising. read more

Ordered online the 20 piece bundle for $19.99 came with large fries and 4 dipping sauce .Oredeted the traditional and garlic Parmesan . Very small wings , dry salty and overcooked. Take your 20 bucks to other Wing place this is terrible, I'm not ordering from BDubs again read more

Clean restaurant, low lighting in the morning. Ordered appetizer, got served 22 minutes later. When I asked for two different flavored wings, I only got one flavor for all the wings. This place used to be my favorite hangout spot after/before a movie. My preference may change now read more

It was my 2nd time in this location. Tiesdays are the best. If you have the rewards you get Buy 1 Get 1 Free Wings. Place is great to hang out and chill with friends. My favotite is the Honey BBQ Wings and their Onion Rings with their house sauce. We were a big group and I wanted to thank our server JACK. He was very patient with us and we were a rowdy bunch! Great service! Happy Eating!!!! read more

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They have the worse food , chicken dry and burned and old and fries are horrible hard very old. Just ordered from them like half an hour ago. Worse food ever overcooked and old. read more

Buffalo Wild Wings - Chicken and fries. - Chicken Wings Near Me - Mount Prospect, Illinois

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SERVICE for takeout is AWFUL!! I only wish there was one closer I'm still waiting for over a half an hour for my takeout. For crying out loud it's Friday night, BE PREPARED! I have complained before and no change! read more

Me and my gf went for wings and we were sat down pretty quickly, but after that the food came out cold after taking long. On top of that we werent ever checked on until 30 min after we got the food when we both had to call a server for the bill. I also got food poisoning read more

I came here for a late lunch after a matinee movie show. I was in the mood for wings and I like BW3 which has good wings and sauces. When I got here, the restaurant wasn't too busy. We were told to it at a table of our choice and that from the food menu, only wings and sides were available. I didn't ask why that was the case as I only wanted wings. Upon checking the menu, I noticed that the wings cost had gone up. Usually, I get BW3 wings during their special on Tuesdays. 6 wings were $10 something and 10 wings were $15 something. To me that's high for a place like Buffalo Wild Wings. But anyway, I wasn't going to leave the restaurant because of that as I was super hungry and wanted spicy wings. I ordered 10 traditional wings (5 Mango Habañero and 5 Caribbean Jerk flavors). My wife ordered 6 traditional Asian Zing wings and 6 boneless plain wings with honey mustard sauce the side. I got two orders of carrots + celery and three blue cheese and three ranch dipping sauces. We also a strawberry lemonade drink for my son since they didn't have any fruit punch or gatorade/ powerade fountain drink options. The food came out promptly but the drink took a while to come. The drink had to be gotten from the bar. So, our server had to wait till the bar tender got to our order. The wings were good and delicious. I had ordered them extra crispy and wet and they came out as such. The wings were meaty as well and not puny. In the past, I have had BW3 wings that were puny and skinny. Not that case here. Overall, the service was good. The restaurant was clean and there were plenty of tvs for your sports viewing pleasure. Not sure why their menu was limited to wings only. I suppose if I came here for burgers or other items, I would have disappointed. But that did not warrant enough for me to give them 3 or 3.5 stars. Therefore, 4 stars sound good to me. read more

Buffalo Wild Wings - 10 traditional wings. 5 - Mango Habañero and 5 Caribbean Jerk - Chicken Wings Near Me - Mount Prospect, Illinois

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The service was honestly disgusting. Our waiter was very inattentive, brought out the wrong food and still tried to charge us for that food AND the food we ordered but never got. Manager was the same, rude and dismissive. Food was decent, if only we got what we actually ordered. Every single booth was dirty, when we asked to get one cleaned we got a bunch of attitude and made us feel like we were in the wrong for even asking. read more

This location is LOUD with sticky tables and mediocre food. We went for a dinner with the boys because they wanted BWW. We were seated pretty quick. Our server was nice, he seemed kind of new, but still nice and friendly. The table was nasty, sticky and when I asked an employee passing by us if he could wipe down our table, he said sure and never came back. We asked our server to wipe down the table and he did with dry napkins. On to the wings ... they were small and overcooked! How does a place called Buffalo Wild Wings screw up wings... the one thing that's suppose to bring people in to eat. I'm pretty sure we won't be trying again. read more

I have been eating at this particular restaurant, dining in as well as carry out or pick up for almost 3 years now. This place is consistent. They are quick they are accurate and the staff no matter who I have encountered has been pretty helpful and on top of it. No complaints wish I had some pictures to share however, knowing that this is a chain, I do expect consistency, not only in quality service menu items and also prices considering the area. The only disappointing thing about the company but it's not specific to this particular location is when they changed the BOGO offer for Tuesdays. And they change this during Covid due to inflation rising cost, etc.. It is unfortunate. There wasn't something else that was offered to balance the loss. However, I do love coming in here watching a game having a beer and wings. It never gets old for me. read more

Street Taco so salty and my drink tooo sweet. She did not come back much to check what we needs. read more

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Food was okay. Wait times for food on a dead Friday night was insane. 20-25 mins for food, food got put in the system wrong, had to wait another 15 minutes. Then the server completely abandoned us after that. Took 20 minutes after we were done eating to get our bill and had to wait for another 15 minutes just to pay. Another server came to cash us out (thank you to whoever that was) service was awful, no one apologized for the food screw up, so absolutely no accountability or urgency to fix the issue. No wonder this location has been dying over recent years. read more

Jack was the most pleasant server I've ever seen in my 22 years of life. He consistently kept up with our drinks and provided us with the most excellent service. His engagement in conversation with us was most delightful. He has me eager to be back here. The unlimited boneless wings promotion may possibly be the most disgusting and outrageous thing to ever happen in America. Tasted delicious though. If you are in the chicagoland area, DONT waste your time with this promotion. Thank you read more

Buffalo Wild Wings - Chicken Wings Near Me - Mount Prospect, Illinois

So last time I was here. There was a guy drunk that I say was overserved because I saw them serving him. He was fighting to find a ride or Uber and the people at the bar where total jerks to him. I try to mind my business. This man next to me saying he was military. Was going off on this dude. Saying he was a coke head and on and on. So I jumped in and said this guy is messed up, he needs help then the manager is all yelling at me to stop like I'm the instigator when her friend is cause she says nothing to him. So today I arrive havent been there in a while and said I am banned cause I was rude last time. Rude for sticking up for a poor soul that was wasted and I saw BWW continue to serve him and I argued with a regular or the managers boyfriend because nothing was said to him. Look at the video tape. Worrying about someone wasted and possibly killing someone and banned cause I confront the managers boy toy. I see why this place is empty as I came in today. I guess customer safety isn't important for BWW and who you know is all that matters.You stick up for people this day and age and are persecuted because the manager is on a regulars side than being impartial and looking out for a customers safety. I was only trying to help an inebriated person and I'm banned and persucuted because your boyfriend or friends is talking smack. Looks at the video tape evidence and tell me who instigated the encounter read more

I guess this dining experience was a sign of the times (limited seating due to staffing shortage). When we arrived, the majority of the seats were empty. So, we were expecting to just walk in and be seated. Instead the host said it would be a 5-10 minute wait. They said the restaurant only had one server working all the tables and the bartender working the bar area. We could not sit down in the bar yet as they were limiting customers. Half the dining area was roped off and no one could be seated. See pics. We went on a Sunday (4/10/22) around 4:30pm, with two people. With all things considered, once we got seated, the experience was great. The bartender took our order and got drinks and food timely. Wings were delicious. We've dined here and ordered take out several times, and always good quality wings. Taking one star off due to the lack of staffing. I don't blame any of the current staff for any seating delays. Just looks like management/owners need to hire/plan better here. read more

Buffalo Wild Wings - Location only had one bartender and one server. Had to limit customers being seated. - Chicken Wings Near Me - Mount Prospect, Illinois

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Yuck. Placed a pick up order for two people with an hour and half notice. Surprise surprise the food is not ready. Quite a few other people standing here as well with a silly look on their faces as well. I am hopeful the food will be correct when I open the bag but judging by the actions and demeanor of this crew I am about to lose a $20 bet to my 11 year old. Stay away. I know we will be. read more

The food portions were a bit small but came out fast. The service was mediocre the server forgot our drink orders. The atmosphere however was phenomenal as usual. read more

Starting off, we got sat at a dirty table and had to call someone over to clean it. The service was good at the beginning but then they had us waiting over 40 minutes for the food to arrive. it wasn't too crowded so i couldn't understand how they could've taken that long. Then when it came to the food, two of our orders were wrong and the food had clearly been made for a while before it was given to us. Though, the waiter was very apologetic about the whole situation and gave us a fixed order no charge. We've come to this location before but this is the first i experienced bad service like this. Hope that waiter guy is alright. read more

It's a bad sign when on a Sunday afternoon, the place is empty. There was probably 3 (maybe 4) employees working, and our food took well over 30 minutes. I felt bad for our server, because she was the ONLY person waiting tables. More people came in, and this poor thing had to wait on everyone by herself. It wasn't her fault our food took forever. I can only imagine there was one guy in the kitchen cooking all the food. It probably isn't that guy's fault either that our food took forever. This is 100% on management. This place use to be HOPPIN' back in the day, but truthfully it's probably time to close this location. read more

Hey you! Yeah you! You like spending money on food, right? Well how about spending money on food that takes forever to reach your table, is only lukewarm, AND your waiter never talks to you? How about all this on a place that's only half full during National Wing Day of all things? If you say "yes" to all of this you might be best looking at Yelp reviews for a psychiatrist instead of a restaurant, but rest assured, Buffalo Wild Wings is here for you if you want to financially self-harm! A 2.4 (as of 7/29/2024) ain't good, chief. I last ate here about two years ago, told myself "Oh wow, I don't wanna come here again," and am now leaving this review as a testament to remind myself to do never do it ever again. Despite not having a full house, it still took about... 25ish minutes for our appetizers, thin mozzarella sticks that cost almost ten bucks (ten more than they were worth), and then another 30ish minutes later came out food: a single plate of the endless wings. Although, I think "Buffalo Bites" would be a good rebranding for it. They're much smaller than the normal wings. No vegetables like celery or anything on the site, just some soggy lukewarm fries at best. Credit where it's due: my bacon chile burger was decent, but that's like putting a small bandaid on a big wound at that point. Not once did a waiter talk to us. They brought us our food and check and that was it. Even sitting there for half an hour with an empty tray, nothing. After we finished our meal, nothing. We waited about ten minutes to see if a waiter was willing to offer more wings, but after nobody came, we decided to just pay and leave. So in the end we waited about an hour for 10 Buffalo Bit- err, "wings," and left hungry and dissatisfied after paying essentially twice as much for about 10 wings. But at that point, we'd been here for well over an hour. I noticed that they were preparing takeout orders like crazy though... maybe it will be in this location's best interest to close the restaurant and become a ghost kitchen instead? Clearly the customers dinging in don't matter, so why not just focus on the only thing coming out of the kitchen consistently entirely? Maybe that was like the point. It's National Wing Day so the people inside don't' matter as much as takeout orders? Regardless, kind of weird the place wasn't even completely packed and barely capable of servicing the people inside it... 0/10. I have many regrets, ranging from "I came here wanting to treat my girlfriend to something nice" to "Wish I had taken a picture of the pathetic small fry servings so I could've posted it with my review." read more

Service! Went there last evening . Seated at a table instead of the requested booth. Worst service EVER! Ordered appetizer, never received eating utensils until I went a found another server as the one who took our order promptly disappeared! Runner brought out entree albeit the order was wrong! Again no server to assist us. Found another server. Correction was presented with our bill! Hostess never checked on anything lest of all our server and/or meal. Go anywhere but there unless you want bad service and food! read more

Terrible service Everytime I go there for pick up, I'm left standing at the counter while countless waiters pass by me, ignoring until I say something. Also, add this place to the list of places that are shrinking portion sizes and jacking up prices. I won't be gong back there for a very long time. read more

We ordered some boneless wings and fry's! Hot and fresh, we got a few different flavors. The teriyaki flavor had strong ginger taste. I would not suggest that flavor. Also next time I order I will say easy fry salt. The fry's were loaded with salt . read more

I am usually a fan of B-dubs, but this location is pretty bad and has been even prior to COVID. Seriously, if it were not for a few cars in the parking lot, one would think it was an abandoned B-dubs. So here is what to expect if you attempt to eat here, and this is based on my last 3 visits in 4 years (take out or eating in). In two of the three last visits, I paid for my drinks and then walked out when the food showed up cold and not very appetizing. - Looks like an abandoned building, the parking lot is in rough shape, there is clearly no landscaping, etc. - Most staff in the front and back of house are local teenagers, and clearly have not been trained. Be prepared to put in your order and not be asked if you need anything, and if you get what you ordered and it is warm, go buy a lottery ticket. In other words, the service is pretty terrible for eat in. - Even while not that busy, food/drinks takes a while and food will likely not be hot. Servers generally don't check in. Once I asked for new wings because they were served cold. I noticed one of the flats was deformed. Got new wings 5 minutes later, but the deformed wing was still there (they must have microwaved the same plate). - Wing quality is volatile but usually pretty poor. Even on half off Tuesdays, wings are tiny and wouldn't pay for them even at that price. - I always order wings extra crispy, extra wet. This might as well be latin for the folks who work there. If you have any change-up to your order, good luck with that. - Usually the bartenders are pretty good. That's the only good thing I have to say about this place. - It's expensive. Even with the specials, I don't think the value is there when you compare the quality of the food to any other restaurant. This is a great location, it's too bad that corporate neglects any review or follow ups for this store. At times when I have brought my concerns with the shift manager, it was pretty much a blow off. But, the good news is there have been plenty of other places in the area open up in the last few years to get your wing fix. read more

The lady that works the bar here is AMAZING! Sadly, she has literally 9 tables right now while no less than 4 other employees are arranging chairs in the "dining room." Literally. Arranging chairs and talking about arranging chairs. And one is vacuuming. I appreciate the service of the bar tender but what manager completely disregards the satisfaction of their customers and stress level of their employee so they can arrange chairs? I've never seen anything like it honestly. read more

Watered down drink. Asked for replacement. Got half a drink and charged for 2 full ones. Manager shrugged when i asked for refund. Very rude. Waitress bored and eye rolling. Nasty tasting burger. 75 bucks for 10 wings a burger and a shot. Disgusting food and service. read more

Ordered delivery last night from this locations. Boneless wings were hard and barely any sauce. Bag holding ranch was ripped and open at the bottom. Will be a while before I order food from them again. read more

Buffalo Wild Wings - Garlic wings - Chicken Wings Near Me - Mount Prospect, Illinois

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I would say that I have ordered once in the last two weeks during the weekday and was not dissatisfied. Although I will say I was very disappointed with my latest experience. I went in to order and specifically ordered a salad stating a food allergy. I usually check my order before I leave the restaurant and did this visit but was in a rush to be home so all my items were there and left. I got home and realized the wings were not even warm. The salad was not prepared properly and had to be discarded. We work her hard for our money and it's really unfair to be treated in this manner and as a customer it sucks. I live really close to the place and am a loyal customer but service like this leaves a sour taste in my mouth. Put yourself in the customers shoes please. read more

The Mount Prospect location was horrible. This location is suffering the after effects of the COVID pandemic still. Short staffed means the food takes forever to be made and by the time the meal is served, the food arrives cold. I ordered a buffalo chicken wrap combo lunch meal that was supposed to be ~$8. My friend ordered 20 boneless wings and her order came out about 15 minutes ahead of mine. When my food arrived, the fries were stone cold and the server saw that my lunch companion's soft drink was empty and never offered to bring a refill. I had to walk our cups up to the bar and ask for refills there. On top of delayed, cold food, poor service, the bill arrived and my combo lunch special was billed at $11 instead of the menu listed price. We arrived at 11:30 and by the time we left, the manager was telling people walking in that there was a 15-20 minute wait because the location was short staffed even though the restaurant was 80% empty read more

I ordered a buffalo ranch sandwhich and it was good so overall the food was decent but the fries were too seasoned. I ended up going home and I was on the toilet for a solid hour, the food gave me diahrea do not eat the buffalo ranch sandwhich. read more

I picked-up my order before the Bears game yesterday and when I got home I could not find the 30 wings I had ordered. I should not have been surprised since the white board behind the cash register listed the accuracy of orders as 47%. I then called and spoke with a disinterested young man who said "did we forget something" after I gave him my order number. We then had to go back, and got something for our trouble, but this is a very poorly run location with disinterested employees. The white board also listed a friendliness score of 59%. That is a very poor score when 41% of your customers do not find your personnel friendly. read more

OkTERRIBLE SERVICE. We waited for someone to approach our dirty table. When the waitress finally came I asked her if she could clean the table and she did. I ordered CRISPY chicken salad with sauce on the side. My husband's wrap came out first. He asked for sauce on the side also. The sauce was not on the side. Several minutes later my salad arrived. My husband had eaten half of side wrap. My salad had grilled chicken with sauce NOT CRISPY. It took several minutes to get ONE of the servers attention NOT OUR SERVER. The 2nd server sent it back for me. I waited another serial minutes.....my husband was done eating when I finally got my salad.....still no sauce on the side. AWEFUL SERVICE! read more