Review: Disappointing Experience - Poor Service & Cold Food Date of Visit: Monday, Jan 5, 2026 | Time: 5:15 PM Server: Skylar Overall Grade: D- I visited this location on a Monday evening, hoping for a quick and easy dinner since the restaurant was not crowded at all. Unfortunately, it was one of the most frustrating dining experiences I've had in Dothan. The Service: Our server, Skylar, seemed completely checked out. My drink order was brought out incorrectly right at the start. Throughout the entire meal, the staff--including Skylar--constantly disappeared into the kitchen for extended periods of time, leaving the floor unattended. I counted a grand total of maybe four check-ins the entire visit. The Food & Timing: The timing was unacceptable for a half-empty restaurant. It took 46 minutes from the time we ordered for our food to arrive. To make matters worse, after waiting nearly an hour, the food wasn't even hot--it was warm at best. Summary: Between the inattentive service, the long wait, and the lukewarm food, there isn't much to recommend here. When the restaurant isn't busy, there's no excuse for a 46-minute wait for cold food while the staff hides in the kitchen. read more

The service seems kind of slow today, but the food did come out really hot and the prices are affordable. They just need to improve on the table side customer service. Our waiter did not seem to attentive, we had to get her attention multiple times read more

The food was good. The server checked in with us as needed. When I gave the server cash for my bill, I never received the physical change of 79 cents, just dollar bills. I do expect when paying cash to receive the full amount of change. I don't mind putting a few cents in a jar, to help others, but this was almost a dollar, with o permission, no explanation, and no receipt. I find this unacceptable. read more

GREAT CUSTOMER SERVICE!! Even willing to do a special order for my mom. ER was manager on duty... Whitney was working the bar who went out of her way to find out the answer.... Ordered the Street tacos, told ER to make it however... Tasted awesome!!! Ratings: 1 being horrible, 10 best Servers:10/10 Store Manager: 10/10 Food Quality: 10/10 Owned by BWW: 10/10 read more

I ordered an order of honey BBQ bird dawgs with salt and vinegar fries with a NY cheese cake. I ordered this, ironically, without BBQ sauce but instead it seems as if they didn't put any sauces on it and therefore the dawgs were dry, and tasteless due to lack of toppings being so scarce. The fries were cold and tasted stale. The carrots weren't hand cut like BWW usually serves them.The cheesecake, coming from an east coaster, was no where near as good as the cheesecakes I've had in the past, from the most commercial places like Cheesecake factory. It was fun to try to bird dawgs but I won't be ordering them ever again. read more

Buffalo Wild Wings - Salt & Vinegar (Dry Seasoning) fries - American Near Me - Dothan, Alabama

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We normally look for non chain restaurants but we decided wings from BWW would be a good choice. Our server, Tray, greeted us with enthusiasm and suggested a seasonal beer. I tasted it and he was spot on! We ordered cheese curds for an appetizer and they were delicious. Parmesan garlic and bourbon bbq were both really good! Lots going on that night with trivia and base on TVs. Good crowd but Tray kept his eye on us to make sure we didn't lack for anything. 2 thumbs up! read more

They have updated or added new chicken tenders which are absolutely delicious. Hot and crunchy with just enough breading. They were really really great considering my previous attempts at BWWs. Strips of coated chicken breast, didn't seem to have any parts at all or any bad spots. The hot sauce has great flavor and the fries were cooked pretty good. The Ranch is legit, it seems homemade, and I am a sucker for homemade ranch. The service was great, the food came out quickly and our drinks were never empty. Waitress was nice as well. I really enjoyed this location. If I am ever back in the area I will be back. read more

Buffalo Wild Wings - CHICKEN TENDERS with French Fries - American Near Me - Dothan, Alabama

This review is about BWW's new items. First up is the Southern Fried Chicken sandwich. My standard for chicken sandwich is Chick-fil-A. This sandwich was bigger and should be for the cost. The chicken was hand-breaded in the store and definitely tasted like it for the amount of time it took to prepare. The chicken wasn't as flavorful as Chick-fil-a, but was a solid chicken sandwich. The sandwich also comes with pickles, swiss cheese, and a bacon aioli. Oh yeah...and lettuce, which is a waste of space. The other item is a new wing flavor...Nashville Hot. It had a thick, chili pepper type of taste. It didn't taste anything like the Buffalo sauces and looks more like a BBQ sauce. It did have some hotness to it but it didn't last long compared to other flavors. Overall, it was ok, but I have so many more flavors I like more. read more

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One hour waiting for food after ordering. Tables are not being cleared and waiting 20 minutes for a drink refill. People next to me left without paying because they could not find a server for a very long time. Restrooms overflowing with trash. read more

Was my 1st time stopping in, but sure won't be a 2nt time. Was uncomfortable the whole time we was there. They had these people a couple seat from us that kept looking over us like,"can we eat in peace please?" And the person that served us seem like she didn't wanna serve us. She gave us our bill before we was even finish with our drinks. What happen to "would you like anything else?" I sure was about to order more stuffs but she sure made me change my mind. How ever the person that took brought out the food for us was super friendly and very professional. read more

Service Slightly needed to be better To the customer point of view, Wait time for was longer, Then told & I ordered online read more

Food was terrible. Specifically chicken sandwich was over fried, tough, dry. My salad had less than an oz of chicken on it. They were out of napkins. Had to ask for salad dressing and silverware. Waited at table well over an hour for food. Server was mostly non-existent. Do not recommend. read more

visit this location during the day it was not busy. we were taken to our table in about 3-5 min. I was excited to visit the location. Baylee was our waitress she came and took our order in an appropriate time. We ordered onion rings and 10 piece bone in with two beers. We got our beers and onion rings I wanted an extra onion ring sauce but never got it. our beers were empty and waited like 3min before I started my timer on my phone it took 8 min before I could order a new round. still waiting for our order to come out at 17 min we got our food with no napkins or forks and the food order was wrong and cold. it's 30 min later and still have not received our second round of drinks. Finally 34 min later the waitress comes we ask her to take the food off and get our ticket. She takes our food plate back and comes back with the drinks then said she was waiting for approval. she comes back with the ticket and only removes 10.00 from the original order which was 13.00 and a up charge for sauce of .60. on the receipt she put customer didn't like food. she lied we asked to speak to a manager and to correct the ticket. She said she could not do it. We were there for over a hour and half and were not able to eat dinner. Frustrating and had to pay for food that we didn't get to eat. Rip off!!! It was a waste of time. read more

If SHANIIYA IS YOUR SERVER REQUEST A NEW ONE!!! If it wasn't for Kei-Kei and Marilyn I would have gave this location a one star but they was extremely nice and had great customer service. I'm in from Chicago for the weekend and wanted some late night food. As soon as we (one other person) sat down we saw "Niiya" at the bar asking what are we doing here in disgust. Her name was on my recipe as the server but she refused to serve us for no other reason besides us coming in an hour before closing. She made us so uncomfortable the other person with me didn't want to place an order. Her attitude was extremely nasty towards us and another party that walked in after us. Again Kei-Kei and Marilyn did what they can to make our experience better. I really hope management take care of this so no one else would feel how we felt. read more

Me and my boyfriend came here on 5/19/22 and it was really not a good experience. We headed to the bar and the blonde bartender who was working alone gave us weird looks and was not friendly at all (I'm guessing she thought we were underage because we have Florida IDs). Her mood never changed the entire time we were at the bar. We also ordered boneless wings and traditional wings. The boneless were good for my boyfriend but my traditional wings were very small and very dry and hard on the inside. read more

I love coming on tuesdays and thursdays on half price wing night. tonight we came and they were very helpful i ordered all flats and they sent out a mix of both drums and flats and they apologized and gave me more flats on the side which was very nice but the only issue was we came during a shift change and had multiple different waitresses and had to get many people's attention for refills, to go containers, the check and etc... but otherwise very nice read more

Buffalo Wild Wings - parmesan garlic and buffalo medium - American Near Me - Dothan, Alabama

I love the chips here they are amazing!! I'm Not a huge fan of the boneless wings but the traditional msg are fantastic read more

'Yes to military discount' the traditional wings were really good and big. I got the small count which is 9. I got the *hot* which is actually really hot!! I usually can handle heat but this was really hot lol I will definitely get again but probably go down to medium haha read more

Buffalo Wild Wings - I got the small (hot) traditional wings (9), with a side of onion rings. - American Near Me - Dothan, Alabama

Clean bathrooms, excellent service, and probably the best lemonade I've ever had. Oh my god lunch at BWs. Fried pickles and Buffalo chicken flat bread. Where have you been all my life!?!???!!!!? read more

Buffalo Wild Wings - Oh my god lunch at BWs. Fried pickles and Buffalo chicken flat bread. Where have you been all my life!?!???!!!!? - American Near Me - Dothan, Alabama

Food was terrible ordered the Buffalo ranch chicken wrap but instead got a lettuce wrap with a tiny chicken nugget in it with no Buffalo or ranch sauce. Service was terrible no one waited on us for most of our visit other than taking the food order and telling us it was time to pay. Would not eat there again. read more

The waiter was great however...they wouldn't honor an expired gift card! With all the restrictions last year, you'd think they'd have a bit of leniency but the manager wasn't budging. Not like I won the cards, they were paid for...and a poor decision on the manager not to take them. I rarely go out, and without a doubt, will never go there. read more

So my husband had called 3 days ahead to reserve a table for us and some friends for the UFC fights. When we arrived the night of, we found that our name had not made it on the list. I've been to other BWW before and this is something I'd come to expect from the service, however that was not the case with the Dothan location. As soon as the staff saw a mistake had been made, great effort went in to correcting the issue and we were taken care of immediately. This was the case for the rest of our time here. Our waitress was amazing and we really felt like valued customers despite it being such a busy night. Our orders came out promptly and the food was good. The folks working at the Dothan Buffalo Wild Wings have restored my faith in the chain. We had a great evening and will definitely be returning. read more

Went on what was really not a busy night. No major sports games on or anything. Took over an hour to get our food. Didn't get all the food we ordered. TV's were unnecessarily loud. Terrible service. Waitress never came to check on us or give refills on drinks. I've been to BWW's in 5 different states and this is by far the worst location. read more

Most bdubs are solid all around restaurants, this one though is horrible for service. Nobody here cares about customer service they just care for getting through the day. read more

Only eaten chicken wings and can't go wrong. I love black cherry mojito. Pretzel is also good

Ok I have been critical of this place, but this atmosphere does not exist elsewhere in Dothan. I kinda live for this kinda place. Food is good bar food, with good sauces that change monthly. Ask for Nia. read more

We came in for lunch on April 2, 2022. Tori, our server was fantastic! She was sweet and made sure we were taken care of. Our drinks were full our food was hot and delicious! My husband got the Wings and Fries and I got the Sampler. We can't wait to come back again!! read more

Typical bar food, but always pretty tasty. Always a fun place to 'watch the game' . Sitting in the bar area is always my preference and always get good service, bartenders are always willing to put a tv on your game of choice. read more

Omg, my wife and I had an absolutely amazing experience here today! We sat outside because today is a beautiful day. The food was hot, fresh, and right on point. Our server, Akenna, was attentive and friendly. The male who seemed to be the manager made sure everything worked like clockwork. Hands down the best time I've ever had at Bdubs. Whoever is in charge, keep up the amazing work. We will be back soon !! read more

Buffalo Wild Wings - American Near Me - Dothan, Alabama

One of the best visits and meals I've ever experienced at a Buffalo Wild Wings. Sat in the bar area.

We waited almost two hours for wings last night. Several tables around us left. Huge line at the door for pick up orders. We were told door dash orders were going first. We asked to speak to the manager. She was so rude. She didn't apologize and said that our waitress should have told us that they were backed up. She took no responsibility as the manager. That pissed us off more. Don't blame your wait staff for mismanagement. We eat at BWW regularly on Tuesdays. Never seen it so unorganized. One waitress said that several in the kitchen quit last week. Again, sounds like a management issue. We won't be back into they get it straightened out. The waitresses were the only ones that apologized. read more

Where's the real beer? Overall this is a standard chain restaurant. Not my first pick for food but usually a great place to get a beer, some wings, sports bar atmosphere. Food - Meh, wings are fine and pretty standard. We went here a couple times during our stay w/small and large groups. None of our orders were anything crazy (straight off the menu) and there errors both times. None of us were too picky and did tell the waitresses but ended up sticking w/what we'd received b/c the order correction took so long. Again, it's a chain sports bar, not fine dining so not really worked up about it. Atmosphere - Like any other BW3s Beer - This is where the disappointment started. I realize Alabama isn't the pinnacle of "craft beer" and I hate calling it craft b/c it sounds so yuppie but really? I did ask the waitress if they had an IPA and she didn't know what that meant. I asked about a stout or porter and same deal. She ended up sending the manager to talk about beers but the "IPA" he offered me was a pilsner. No stress, it's beer. I did go to the bar and found an IPA but was surprised at the lack of variety in beer. Overall I wouldn't go out of my way to go here again. I went w/a group from work and enjoyed the company. I'd pick a dive bar or smaller place w/good beer over BW3s more often than not. read more

Cold fries. The chicken is made hours beforw you get there and will be kept warm until you get there; dry, jerky chicken. The beer was Flat. Bad food. The manager was a push over; the wait staff did nothing. Hanging out at the front, one girl stood at one table the whole time playing with her kid talking to her boyfriend/husband. Experience sucked. read more

Poor service at this location! I love BWW around the country, but this location needs a lot of help with their service. The wings have been great... the salads, drinks, and service feel like they just opened yesterday! Server training is a must if this location is going to keep up B-Dub's reputation of being a fun place to enjoy great drinks, food, and watch games! read more

I'm a fan of BW3s, but I wasn't too impressed with this location. The server, while very nice, had little to no knowledge on the their beer menu (i.e. Seasonals on tap, what was in stock, etc) and had to run back to the bar every time I asked a question. When we ordered we found out that their oven has been broken for almost a month! On top of all this we constantly had servers bringing out food yelling out what it was for people to speak up and say it was theirs. Now I don't like to condemn without how to improve in the event someone from this establishment is reading this: A. Train your servers and ensure they have a notecard about specials, beers on tap/out, and menu items unavailable B. Fix your oven! Seriously, allowing it to be down for so long speaks quite poorly of the management. C. Track food by tables. It's unprofessional to not know where something is going read more

As always... BWW's is an awesome place for watching games, drinking tons of beer and wings!!! I decided to stay a little healthy and get the chicken Cesar Salad. The salad was sub-par. I guess they're not known for their salad so I would stick to the wings and beer!! read more

The one thing that I like about Buffalo Wild Wings is that no matter which one you go to, it is always taste the same. Being for the west coast not used to see all the SEC stuff but it's okay. Great place for wings and fun. read more

Buffalo Wild Wings - I am in SEC territory haha - American Near Me - Dothan, Alabama

All across the nation this chain offers great food. However, they also offer terrible service. There were six different servers in our area where we were sitting. The place was not packed at all. I ordered a coffee and it took exactly 20 minuets to come out. I also ordered some food that never came out. While they took it off of my bill and gave me the food for free, the service was the slowest I have ever had. To pay our checks took a total of 30 minuets because our server wouldn't come back for a while, or was off talking to her peers. I am glad i had good company or else I would have been very upset about the whole ordeal. read more

I would rate this as 0 stars if I could, but attitudes of employees are absolutely disrespectful. Finally, after a while, we got our table which had a huge roach crawling on the table! We told the waitress and she shrugged her shoulders and wiped it off. read more

I decided to play the trivia game this time, and it was surprisingly entertaining, if not a decent diversion from waiting. This time it only actually took 8 minutes for the food to arrive, so that's a plus. The wings here offer a consistently tasty experience. The waitress was very nice and did a great job bussing food. Also knew her beer :) All in all, you should know what you're getting into going to BWW. The food is pretty great, obviously not gourmet. I'll be eating here again sometime. read more

Buffalo Wild Wings - American Near Me - Dothan, Alabama