I usually go to the one on 7th st. and Osborn but probably won't be anymore because my experience at this one was 10x better!! Coming in to sell was awesome. They have a huge sitting area while you wait for them to look through your stuff. They took a very reasonable amount of items and their prices and amount they give you for each one is extremely reasonable as well! All staff were friendly and the place is large so you aren't constantly running into people! Experience was stress free which is saying a lot when t comes to transactions like this! read more

One of the best places to trade and sell clothes around asu they are always helpful. They have a bunch of cool stuff there like Nike and lucky brand jeans so check them out read more

Every once and a while you come across some cool stuff here, but guess what? It's not cheap for a 2nd hand clothing store. I found 2 coats that I really liked, but for $35 and $50 I just had to pass, it's just too much for 2nd hand stuff. I know we're in downtown trendy Tempe with all the hip college kids, but damn how can they afford this stuff? I sat in the chairs while my wife continued to shop and I listened to the staff turn down about 99% of the stuff people brought in. With their snide little tone every time....."soooorrrryyyyyyy, there's just not anything the store could use at this time. Yeeeeaahhhh, hope to see you as a customer soon." read more

I love to shop here but even though I find items I love, I am also highly disappointed in the it's ran. I bring in perfect condition brand name items, some with tags still on it, all the time and in large quantities. It's not just that I am upset they never take my items, it's what they do take that gets me. Today I brought in a brand new GAP coat, nice calvin klein heels, and many many more name brand items. They took nothing as always, then I go shopping... Walking around I see countless items that are worn, have lint balls, holes, fading and so on, just a lot of really bad items in terms of style and quality. So why don't they ever take my items? Well the employees are allowed to sell as many items as they want to buffalo and of course favor their friends as well. This is the only explanation I can think of; because it's not that they don't like my items but "they are already stocked" with clothes that clearly shouldn't be on the shelves. A manager really needs to step up and stop allowing such poor quality to take up all the space and allow real buying/selling to happen. read more

Good clothes, but I would suggest new changing room mirrors, compared to the ones they have out with the clothing the ones in the changing room seem to make you look like 3-4 inches shorter read more

This place used to be a blast. They used to have all kinds of stuff and now they have decided to make your experience a very narrow one. They turn down wonderful and beautiful things for a look only Oregon could love. Somebody is running this place in the ground. read more

Was a very cool fun store, but not for my age group trendy for the younger girls out there and very nice things.

I love shopping at this store. I do have to go through a lot of stuff to find what I'm looking for and the prices on a lot of the items aren't really great but I always leave with one or two things. Some of the clothes are really cheap and tacky and some are right out of target and Forever 21 at regular price but finding my favorite Free People shirts and dresses for $10 and $15 can't be beat. Always worth checking out when I'm in the area. read more

The earring selection here is rad but the 'tudes of the employees are not. And I'm not trying to hate but can't you guys buy some bags -___-

The store is pretty big and lots of variety! I like buffalo exchange a lot! The girl at the counter doing clothing exchanges for selling was pretty rude. I didn't do anything to her and she was acting like I was stupid because I didn't know buffalo exchange protocol for exchanging my items I wanted to sell. She was acting like I was inconvenient. Which I understand, if you're getting paid like $8 an hour you probably aren't thrilled to be at work. Although, it's Phoenix and there's lots of job opportunity. She looked like she hated her job, I didn't quite catch her name but she had like three hoops in her nose and short brown slightly wavy hair that was to her chin. I will go to the one on Osborn, people there are way nicer. read more

As much as I like the retail aspect of this store, I have a bone to pick with the clothing exchange portion. Whenever I go in to sell my clothes, I am always confused by their picking process. First, it's the faces. The faces that the employees make when looking through your clothes. Could you at least TRY not to look so disgusted at my clothing? Also, Why do you choose my target and forever 21 clothing over my designer and semi-designer clothing? The latter is in better condition anyway! Always hate to do the walk of shame out of there with a bag of perfectly lovely clothes. Way to make a girl feel real un-cool. read more

The staff of this "establishment" are some of the rudest, most condescending individuals I have ever met in my life. They will not give you ANY money, and you will have much better luck at Sunset Clothing Exchange, which is right up the street (Plus they actually have friendly staff). The people who are buying the clothes should not be buyers; judging from the way that they style themselves, they know nothing about fashion whatsoever. Everyone who has stated that you will not get any money from them for designer items is right... they would much rather have trite, "trendy" studded vests from Target than a pair of Miu Miu sunglasses. I was there about a year ago, and one of their young female employees was laughing, snarking and making faces at me. I had no idea who she was. It got to the point where my friend actually pulled her aside and said something. Today, their manager called me something that I can't even print on here. I had never seen him in my life, either. I have never done anything to these people except for sell my clothes to them. Avoid this place at all cost, they should change the name to Juggalo Exchange. read more

Complete waste of my time. Spent 30 minutes driving there for them to accept 2 things out of 50. I went through my closet trying to trade out items that I still currently wear, and out of all the things they took was a pair of skinny jeans and side purse. The way they configure which clothes are worth value is beyond me because the things they kept were my least favorite and not even new. I still had tags on a bunch of summer dresses I got within 3 months and they wouldn't even take those. They were all really cute tank top dresses! Never going there again! If I'd recommend any place for trading in clothes, it'd be Plato's Closet or Poshmark. read more

I wish I had read more reviews before coming in here! I had piles of clothes that I was going to bring to Goodwill, but figured I'd try out buffalo exchange, even if I made a few bucks for it. I had a combination of items- men's and women's, some heavily worn but some with the tags still on them, some were brand names like Express, Guess, Forever 21, Charlotte Russe, Arturo Chiang, etc. Granted a lot of it was older styles that had been sitting in my closet, I sill thought I'd get a few bucks out of the four bags I brought. Like other reviewers, all of my stuff was declined. The employee (who I will say was extremely nice and personable) explained that the items that sell are more trendy items like high waisted jeans, crop tops etc. that would sell within two months. Every time I have shopped here, I've seen a great variety of styles, so I was a little surprised they took nothing! Again, like other reviewers, a girl next to me had brought it some items and was given $7 for a crop top WITH STAINS ON THE FRONT! I took the recommendation of another reviewer on here and went to a different thrift shop across town and was pleasantly surprised with how much I was given! read more

Trading in my clothes at Buffalo Exchange was one of the most humiliating and dehumanizing experiences I have ever had, no really. I have a bunch of cool stuff, in good enough condition for a used clothing store, that I wanted to trade in for some new-to-me jeans for school. I prefer to recycle. I waited an hour for my turn. The people behind the counter were snooty. They looked at me, and my stuff, like we were disgusting. It was embarrassing! The guy that "helped" me, asked the girl next to him about every item he thought he might buy. After going through the three bags of cool stuff I brought in, he was going to buy two brand new pairs of shoes that I never wore, and a couple of items of clothing. A girl came up to take over his shift?? and she did not accept anything of mine that he was going to, except for the two brand new pairs shoes. I was mad. After they gave me 22 bucks trade I looked though what they had on the racks, and my stuff was in way better condition, AND way cooler. The only reason they get two stars is because I did find a rocking pair of Lucky Jeans that only ended up costing me 7 bucks. read more

I brought in for bags of clothes today they took one shirt from me because it still had the tags on it. I brought in 15 polos and five dress shirt some had not been worn some have been worn once and they were not interested in them at all. The fact that they have young kids working in the store they're only going to purchase used clothes that they are interested in. Not good quality clothes didn't even look at the tags of some of this was polo Calvin Klein two shirts were Ralph Lauren. In my opinion they really don't know what they're looking at. Was a huge waste of time and I even called ahead to see what they were interested in. read more

Found one pair of shoes for $35 but they were new. Kids found a few designer shirts not cheap but great condition. They don't bother you when you look around read more

Not sure what to do with those clothes that are still in style or want to get a nice designer shirt that's only been worn once for 95% off? Some tips, they use their magic tag code reading skills to determine how current an article of clothing is, how sellable it is, if it's vintage is it still trendy or will a hipster buy it? etc... just like if you were selling a used car, you want to make sure the items are clean (duh), pressed, or dry cleaned prior to selling so they look more desirable. Each buyer is a little different, so if you think something of yours is good, but one buyer didn't buy it from you, try again later with someone else. If you go on a weekend to sell, try not to get there right at open because everyone else has the same idea when selling their stuff. Be prepared to wait. They won't buy Jeans with rips usually, even if they are designed that way (not sure why since isn't that the current style?). I love taking store credit or if you want take the cash! I have seen some GREAT bargains - a Tory Burch embroidered tunic for $15, designer leather purse with awesome hardware, $30 etc.. It's hit or miss if you are shopping, but half the fun's in the hunt! read more

(NOTE: this is an angry "they didn't take my stuff review, so if you're not selling it may not be that useful to you) I spoke with a staff member over the phone and I asked what they were buying today. The buyer gave me a fairly long list of items, with the caveat that all of it had to be in good shape. Encouraged, I grabbed my bag of items that had been mentioned, then headed out. Sounds good so far! But no. When I got there, the buyer looked at all of the 20 or so items I brought and turned them all away (despite having told me 15 minutes earlier that this was exactly what she was looking for). She said that "there was nothing wrong with any of it, but they were being selective due to limited space" The only item that they wanted to keep was a one-off shirt that I brought home from Taiwan (not even on the list!). Now, I don't have a problem with someone not taking clothes. I don't have a problem with looking around the men's section and not finding any good items. But I absolutely have a problem with being directly lied to, or at the very least, misled. Overall, other Yelpers were right. Save your time, go to a different location. read more

Unlike the review from Scott B. Below, I really like the new policies at Buffalo Exchange. My teenagers discovered this store a couple years ago and we used to go roughly every month or 2 but had not been since March when Covid hit. It's fair to say we hardly have gone anywhere because we don't want to risk catching anything or passing it on to a more vulnerable family member. After reviewing the website to see how Buffalo was operating, we made an appointment to sell and headed out to the Tempe Store which for us is about a 30 minute drive. We have been wearing masks when we have gone out since March and we were very pleased to see that they address the mask policy with all customers and make sure it's being worn properly in the store. The social distance signs are clearly displayed and I felt like customers were happy to give each other space. While we were there, one of the employees was cleaning and sanitizing things around the store and pumps of sanitizer were readily available. My girls and I felt safe being in the store and we really appreciated the efforts the store is making to adjust to the current Covid situation which, at the time of this review, is pretty bad. Kudos to the employees at this location. We would definitely allow our kids to come here again. read more

I am an avid Crossroads shopper back home in California so I decided to see how this place compared. It is definitely bigger than Crossroads. They also have a lot more clothes to choose from. HOWEVER, the amount of designer pieces is extremely minimal. I was lucky to find a pair of True Religion jeans that fit me. The prices are also a bit higher. They had a couple designer purses behind the counter but I had no idea what they were since they didn't have signs or anything. The employees were friendly and they will start a dressing room for you so you don't have to lug everything all around. In the end though the condition and price for most of the clothing wasn't appealing to me. read more

I love shopping at buffalo exchange but when it comes to selling I prefer selling to the Phoenix location because the employees are a lot more genuine, there's less of a hipster pretentious vibe there, and I usually sell more there too. Not to mention the Tempe location usually turns the music off at 8:30, which gives an unwanted feeling to their guests. I am giving two stars for the sake of finding things at all locations. Go Phoenix location! read more

Staff was friendly and it was busy, but they were definitely limited in their selection. I have never been to a Buffalo Exchange with such a little selection and what there was available was just meh, I've seen better. The clothes to pick from were very generic, there was nothing that screamed out to me high quality! or wow, what a cute outfit. I don't think I will be returning anytime soon, I was very disappointed. read more

I seen a shirt that I really liked on the rack that had a ink pen mark on it, I showed it to the manager name Lauren and without blinking she said I'll take 50% off. I was really impressed with her and the sales people. The culture has really changed over the last few years. The salespeople are not snotty like when Denise used to work there. I will continue to shop there now. Thanks again to Lauren who made my shopping experience there a pleasant one. read more

Buffalo Tempe is the best. Awesome deals and great customer service. It's such an eclectic of style and taste I'm rarely disappointed when I shop here! The one in Phoenix is over run by unrealistic hipster clothing sometimes it gets annoying so I leave it up to the Tempe crew to save the day. read more

super nice workers and lots of cool things. the only thing that sucks is that if you sell clothes to them you only can get 25% cash back on all the things you sold to them read more

I called before going in to ask what kind of clothing they will be taking.. they told me anything from winter, summer, spring and name brands. I brought in a little of everything, I had a laundry basket full of at least 50 items all in good condition. They took nothing!!! I had CalvinKlein,Nike, Guess and NFL shirts and a purse. They hardly looked at it and just piled it on the counter!! I'm never going there again! You shouldn't either. If you want to get money for your clothes go to Name Brand on southern n Dobson... read more

I've sold to this location a handful of times and the girls there are always polite and friendly even when they're unable to take my merchandise. But unfortunately this visit, the gentleman that looked through my items wouldn't let me see the clothes he took when I asked. He said "They're already tagged, sorry." He looked at me pretty condescending that I would even ask such a thing and seemed quite miserable to be working there. It gave me and my boyfriend a good laugh on the way out how rude and miserable he was lol. Disappointing experience! read more

Some people bring in their clothes they no longer wear and get their feelings hurt when this place doesn't buy them. Remember it is your junk, they are considering. I don't sell my clothes here, I buy them because Buffalo Exchange knows what brands are trending and so I keep buying most of my clothes here. read more

I have been cleaning out and have been at this location 3 times in two weeks. Every time I there it is such a friendly staff. Korry has helped me twice and one of the male managers and a female buyer. I would recommend going to sell and shop. They are picky but I think it's worth it. read more

This was an okay place to shop. I personally thought the items were overpriced- I just can't bring to pay $12 for a shirt at a second hand store. I'm not saying there aren't good things here, I'm just not willing to spend that much for them. read more

Disappointed is the word I would use for this store. I've been to another buffalo exchange, and I had a better experience there. Here, they have a large variety of weird clothes. Some clothes resemble the current fads, but mostly strange clothing. Everything was super expensive for clothes that looked more than "gently used". Shoe selection was lacking and so were the accessories/ purses. read more

The Buffalo Exchange is awesome and I just love shopping there for cheap, designer denim and vintage Ts. If you are planning on updating your wardrobe and trading in your used clothing then make sure that it is seasonally-appropriate (no bikinis in December) and that it is fashionable. The latest Ann Taylor collections (or those that are a few seasons old) might look awesome to professionals, but they are usually shunned by the buyers at the Buffalo Exchange. Take them to My Sister's Closet, where they stand a chance of selling. read more

Awful store. I went in with a bunch of new clothes I never wore most of which were summer clothing and they took the one shirt I did wear for 2 bucks. They didn't even pay attention to the other stuff and gave me some crap excuse about quality. Seeing as I never wore any of the stuff I found that hard to believe. Don't waste your time getting ripped off here. read more

If you are a buyer here wondering why there is no good designer brands... well, the reason is that they rip you off if you try to get them to buy the items. I came in with a brand new(with extra button bag still attached!) $400 All Saints leather jacket, and they offered $20 on it! That's 5%! And not only that, they wanted some $200 JBrand jeans I had but before even telling me what price they would offer, they took them and threw them into their stock bin! Turns out they offered $7. If they wanted to run a used shop, maybe their prices should reflect that. They are basically the GameStop of clothing stores. Use eBay, you'll get a better deal, and wont be subjected to the horrible customer service and being treated like you are trying to pass off a pile of shit as if it was gold. read more

Clean place, friendly staff and a few nice articles of clothing. Considering that it IS a sort of glorified thrift store, I'm not too surprised that some of B.E.'s clothes are a bit more on the pricey side than your average Good Will or Salvation Army. If you're looking to make money selling your slightly-worn clothing, you're better off just donating them because there's a slim chance that you'll get even a sliver back of how much you originally spent on them. But, if you're a broke college student, like myself, making a last-ditch effort to get a few bucks, wait for the right time of year to try your luck selling the clothes that weren't accepted the first time (Ex: Sweaters for fall, crop-tops and maxi-dresses for summer, etc.). read more

A nice place to dump off old cloths for store credit and just get something different that you don't have. Maybe even get some cloths to try a different style. Its cool. read more

Every time I go to this place I ask myself what I am doing there. I rarely find anything there that is a good buy and the staff is completely ridiculous. They usually talk down to me and they aren't very helpful at all. Even more so when I try to sell very good items to them I get very little back. Not worth it. read more

I came in yesterday looking to buy jeans for work, and left with two shirts, two pairs of non work pants, two pairs of work jeans, a skirt, and shoes. The shoes were brand new doc martens (with tags and extra yellow laces) for $65! What a steal! I also brought in a fairly large amount of clothes, not expecting much since I haven't had luck selling here before, and made $45! They had interesting choice in what they took (I had about 10 pairs of designer jean shorts that they didn't touch, but they took my bow tie and large March Hare top hat from halloween?) But I can't complain about selling $45 worth of stuff! read more

If I could rate this place any lower, I would! The whole experience was horrible. The customer service was extremely forced(very fake attitudes), the clothes are insanely priced, & the selection was garbage. It does NOT make sense to purchase a used (not name brand) standard t-shirt for $23! The clothes are worse than the clothes that can't sell at a goodwill. I tried trading some like-new clothing pieces, which they did not accept because the clothing wasn't in season, keep in mind I was trading in spring/summer clothing in 78 degree weather. We pretty much have two months of cold so I assumed I could sell my clothes which were almost brand new. They then had the AUDACITY to ask me if I wanted to donate the clothing. After I said no I decided to look around. Thinking I could get a few things only to realize the awful, frayed selection of clothing. Never going back & I highly recommend going elsewhere! read more