If I could rate this place any lower, I would! The whole experience was horrible. The customer service was extremely forced(very fake attitudes), the clothes are insanely priced, & the selection was garbage. It does NOT make sense to purchase a used (not name brand) standard t-shirt for $23! The clothes are worse than the clothes that can't sell at a goodwill. I tried trading some like-new clothing pieces, which they did not accept because the clothing wasn't in season, keep in mind I was trading in spring/summer clothing in 78 degree weather. We pretty much have two months of cold so I assumed I could sell my clothes which were almost brand new. They then had the AUDACITY to ask me if I wanted to donate the clothing. After I said no I decided to look around. Thinking I could get a few things only to realize the awful, frayed selection of clothing. Never going back & I highly recommend going elsewhere! read more

Love this place! The employees are so helpful and friendly! On my last visit they purchased nearly all of my stuff so I decided to look around the store and spend my "credit". Matt came over to see how I was doing. Really appreciated his suggestion on which racks would have G Star clothing. I wish they had more locations in town that just two. Thanks Buffalo Exchange! read more

My luck with Buffalo is pretty much 50/50, both buying and selling. Selling: Sometimes I make a nice little wad of cash, other times I bring in two bags of seasonally-appropriate clothes and they buy one thing. I had better luck selling things at the Buffalo in Albuquerque, for some reason. Both college locations... maybe I just had better taste in Albuquerque. ;) Buying: There've been a number of times where I've spent over an hour here trying on tons of clothes and -none- of it fits me (at least, not ...decently). Other times, I have a particular thing in mind and find it immediately. For example: "I'd really like a pair of super-worn-in 14-eyelet Doc Marten boots in size 8.5. Oh, look... here they are!" Yeah, some things are overpriced, but it's cheaper than what you'd pay for it originally and the selection is (generally) cleaner and a little more stylish than what you'd get at a thrift store. read more

This place is Amazing with some help I found the perfect outfit for Cinco de Mayo! Big shout out to Allie who is a fashion goddess.

As a first timer I was nervous to have all my clothes judged; however, all the staff members made me feel welcomed and completely comfortable. Every time I've been to this location the employees are extremely polite and friendly. It made it very easy for me to want to come back. The only thing I would suggest is to make sure your clothes are at least about a month ahead of season. Don't expect to have a ton purchased unless it's exactly what they're looking for. Nevertheless they won't make you feel bad about not buying your junk! read more

I have let a lot of things go in terms of the many indiscretions this Buffalo Exchange has made over the years. From their arbitrary buying policies to their sub par merchandise at exorbitant prices. Today, however, I cannot ignore their behavior. I came into the store with hopes of exchanging some unused pieces in my wardrobe and get some new clothes. The buyer found some stains on a few clothes that I hadn't noticed, and for that I don't fault her at all. As I was looking through the available merchandise though I found numerous items with stains, tears, and other defects. It's odd that these escaped the scrutiny of the normally eagle eyed buyers. One item in particular, a vintage leather satchel that I had thought perfect for carrying my schoolbooks, had an enormous tear along the side that rendered the bag completely useless. Thinking that the employees would want to know that the almost $40 satchel had such an egregious defect (so that an unwitting customer didn't purchase it) I brought it to a salesperson who was folding clothing and gabbing to her coworkers behind the dressing room desk. She greeted me kindly, but when I brought the satchel to her attention she gave me the most insincere smile I've ever seen, thanked me, and then told her coworker (loud enough to where I could easily hear) to put the bag back on the floor. Later, as I was trying on clothing, I found that a dress I had picked up was badly damaged and was in danger of falling apart. I brought this to the same salesperson's attention and she seemed equally disinterested. It's one thing to go into a used clothing store and expect to find a little wear and tear. It's another thing entirely to knowingly sell completely damaged items and be rude to those who call attention to it. This is not the first time that I have attempted to bring to light obviously damaged goods and had the issue ignored. The people at this Buffalo Exchange (and I would say every other one I've been to, in multiple states) do not care about their customers nor the quality of their merchandise. Save yourself the high price tag and go to Goodwill instead. read more

Went here looking for tank tops and place did not disappoint. Found some really cool stuff for really cheap prices. Definitely going here first whenever I need some new style. Ladies that worked here were super friendly and helpful unlike most scene places this place has an awesome staff. read more

This is my first stop when I need to buy some new jeans or want a cute outfit to go out in... I never know what I'm going to come across on the racks. I always find myself entering the dressing room with more than the allowed amount of items. I'm a bargain hunter and a vintage clothing lover, so naturally, I enjoy shopping at used clothing stores. Buffalo is way better than a thrift store though (for buyers). They only accept items from sellers that are in good condition and in style. That being said, it's not a great place to sell your clothes. I've taken in two trash bags full of nice, gently-worn name-brand clothing only to have a few items taken. The prices vary. Usually, I can find some amazing deals. I got this awesome black military-style vest for $8 the other day that was a super-steal. Other times, I'm like.... "I'm not paying $20 for that used t-shirt." I was also looking for a cute jean vest FOREVER... and finally realized the mannequin in the window was wearing one that was exactly the style I wanted. They took it off her and sold it to me right there for $10. Some of my other favorite finds were a vintage jean jacket for $12, leather mini skirt for $14, skinny black jeans that fit perfect for $15, and wooden lion-shaped earrings for $4. read more

Valedya was very helpful and kind! Would recommend this awesome place to anyone!! She was super nice and was willing to get on a ladder IN HEELS to help us get a shirt off of a mannequin!! GO VALEDYA WOOOOO read more

The times I have actually purchased something at Buffalo are few and far between. It seems like a good idea, but the deals really aren't that good. In the many years I have been visiting the store they have lost their genuine eclectic feel in exchange for faux-hip, overprice goods. If I wanted to pay like-new prices I would go to a store that sells NEW things. read more

I like Buffalo. They always buy my stuff, and I like looking around at what they have. I think the reason a lot of people don't like this place is because they try to sell ugly nasty shit that no one wants to wear. It's a recession, so, you're not going to get top dollar for your J Crew tee shirts that you bought 4 years ago that have pit stains and are hideous. Duh. read more

Love thrifting here! Better than Goodwill by far, and I wouldn't even consider it second-hand. More like a bang for your buck! $$$

A year ago, I may have given this place 4 stars, but it has been a long time since I have walked away feeling like 1) I saved a lot of money and 2) I found great clothing. However, the handful of items I have found over the past couple years are some of my favorite articles of clothing I have ever owned. The good finds are really good, but the good finds are also few and far between. In my opinion, the prices are a little high for a second hand shop. Also, be warned that they are extremely selective on what they buy. I consider myself to be fairly fashionable, but they rarely take my stuff... I just may not be hipster or ironic enough. Such is life. read more

So I went to Buffalo Exchange for the first time last Saturday. I seriously just need to rave about this place just for a sec! First of all all the clothing is GREAT quality for reasonable prices as well. I mostly wanted to write this review to shout out the man, Mitchell, that helped me with the dressing room. His attitude was extremely up beat, sweet and not to mention a tremendous help. When I shop second hand, it's really hard for me to focus with there being SO many options to choose from. I had my sisters birthday party on Sunday, so I had no time to mess around. Mitchell took the time to help me find the PERFECT top, pants, shoes and accessories for the occasion and I couldn't thank him enough! You can tell he's the type of person who really loves their job and Buffalo should watch out because I'm about to hire him as my personal stylist! Overall I love the vibe of this place, it's seriously the hidden gem of tempe. Can't wait to return for all my back to school clothes! read more

I have no idea why people are on here complaining about this place. The staff was very helpful and the place was immaculate. I went in here today with a friend with two bags of clothes between the both of us and we left with 25 bucks each! A girl helped my friend and a guy helped me. I will admit I was a bit disappointed they didn't take more but hey, that's their job. They told me they were looking for "more winter/fall things" as to why they only took 3 things of mine. I guess this means I'll be taking all the rest of my clothes back for when they're looking for spring/summer things. As far as the clothes selection which I browsed while I waited, it's pretty diverse. Everything is very neat and organized by size but some of the things there got me wondering "how in the hell did they buy this from someone and not some of my clothes??" But hey to each is own! I will say this; I went here solely to sell my clothes and I was surprised I got what I got for the things they took back. If you need to sell back clothes, go here. I do not recommend trying to "go down the street to Sunset Clothing Exchange" like someone else said and sell back your clothes because they don't take anything! Hope this helped! read more

Whoever says this place buys their stuff is lying, working there, or dresses like the employees I guess: some blend of rocker fairy/steampunk/80's band with a tutu and ruby slippers with holes so you can see their ripped leggings. Classy! Take three bags of stuff there... which when calling ahead and being told to go through and pick the best of the best and donate the rest we did. Originally had 8 large bags. So go through and anything with any stain, seam problem, no high end brand name, we put into bags to donate. So we're left with three bags of Express, Lucky Jeans, Bad Religion, and Perry Ellis or above men's dress clothes. ONE item taken, a dress... the offer? $1.80 So no one wants Lucky Jeans or Express? Not even for $1.80? That one item was also of course worth 200x that (literally) but whatever, we were about to take it to goodwill anyways. So we shop... and there is nothing. Literally, I wish anything of any of the brands we tried to sell was on the racks, but nope. All crappy, ugly, thrift store shoes and ugly as sin shirts/pants. The only thing I can begrudge them is there were long sleeve dress shirts and jeans in our bag at large and it's not the season, but I know people that go there religiously looking for brand name jeans and such, it would be bought in a heartbeat. It is if they are TRYING to lose customers and not make money. 8 years ago I could actually trade stuff in, it was great, and they had a good selection.... I guess if my wife leaves me and I turn into an emo, wanna kill myself, dress as a clash between a rockabilly and a ballerina... I might like the store again. Otherwise it is insulting, and they aren't polite. How can a business seriously not care if they are polite to customers? It's insane. OH and last piece, they still took all of our clothes for donation, I seriously wonder if it will end up on racks. read more

I came here to sell some vintage items. I didn't see very many vintage items in the store nor did they buy much from me. However, they have a good selection of clothing. It's not anything you would find at Goodwill or Plato's closet. The clothing is unique and in very good shape. I found myself wanting every piece I picked up. However, everything seemed a bit overpriced. I noticed shirts were about $15+ and dresses $25+. The store definitely has a young college vibe. read more

Big and filled with clothing and people. It was very busy on this day but I'm not sure how it is most days for I have only been here once before way back. Every employee I can count asked how we were and if we needed help as they passed by. Some even came over to us. So customer service was pretty good. Got lots of clothes to go through both guys and girls as opposed to the other location where it was mostly girls clothing. It seemed pretty clean to me too. read more

I very rarely find anything here that I like. I respect the local business built from the ground up...just not what I am ever looking for in clothing. Also, the employees can be pretty rude and dismissive, even as they demand that you stand there while they look through your stuff. I prefer to do other things with my time. read more

Buffalo exchange is interesting; it's a better quality thrift store. It's definitely not somewhere where you can do quick clothes shopping or even back to school shopping for your kids. But, if you like being a treasure hunter there are really good finds. There were a few things there that I wanted but they didn't fit which was unfortunate since there were only one. The staff was extremely friendly especially one girl who's name I forgot, she even asked my name which was a really nice personal touch. There was one point where i though i was going to have to fight with a girl over a half off necklace with cool little brass keys and polished coral....but my back the f***k off look worked just fine. read more

I am a regular at the Phoenix location, figured it was fair to review this location, although I don't shop here as often. Compared to the other location, this place is HUGE! The style and vibe is definitely different from the Phoenix one. I think overall they price items fair, and have a large selection. From casual to more fancy. The con's here are that parking kind of sucks, and I often am standing in line longer than I would like. Other than that, its worth stopping in, either to trade or just buy. read more

Super nice resale place for trendy fashion oriented people.

One of the better locations. Usually has the best shoes and bag selection. However, as someone who work in the high-end fashion, couture business I have seen some obvious fake and knock off items. I have brought in some barely worn designer items and they have offered my less than a third of the selling price so I have found other resell retailers who will give me at least half of the original price for couture items. Overall, it's an okay business. read more

Super cool clothing store! If you get lucky, you can find some very stylish jeans. Btw. Employee Tawnee set up an open mic extravaganza last time I was there. It'd be keen to see that happen again. Certainly bumped the review to a 5. read more

Fairly pricey merchandise for being a thrift store, but still some cute items. Most things cost around $15, and I can spend that much at forever 21 and get something new! Also tried to sell some jeans there (brand new) but was told no because it's summer time. The staff was very polite about it, but was still disappointing. read more

I wish that I could give this location 0 stars. Any time that I have tried shopping here, their clothing items for men have been absolutely lackluster and boring. Their clothing is tacky and trashy. When I tried to sell clothing back to them (all in good condition and name brands) they refused to take any because they only want smalls and mediums in men. The cashiers are rude, catty, and absolutely unprofessional. They said that my look was very "goodwill" and to just donate them. read more

Don't expect to sell much here. I brought in a brand new Burberry trench coat and a brand new Lafayette 148 jacket BOTH with tags and they said they won't buy them because it's out of season. Keep in mind it's February and last week it was 50 degrees last week. Suit yourself buffalo... You missed on a great profit and you just lost a potential customer. My advise.. Stick to eBay and sell your forever 21. Items here. read more

Such a great place to buy and sell from. Extremely personable staff and managers. I went in to sell for the first time and was clueless on what to do and the manager walked me through step by step on the process and took the time to explain to me how much she would sell each of my items for, and how much I would be paid for them. She really made me feel welcomed and included in the process. Highly recommend! read more

If you have the time and you're willing to dig, you'll find some awesome treasures. I have found brand-name dresses and purses in really good conditions, for super reasonable prices. This past weekend, for example, I found a really pretty JCrew dress - practically brand new, for $12. I highly suggest going here with patient people that like shopping!! read more

I don't know what happened to this place! It used to be a really cool, low key place to find funky, interesting, or possible name brand clothes and accesories at great low prices. Well I went in last week and they are selling used "designer" jeans for the same price I could go and get them at the store that sells them! $40 for Abercrombie jeans?!?!!! Seriously?!! Such a bummer. I don't think I will be back for a while. read more

I was pleasantly surprised at how friendly the staff is at this location! It's pretty typical for Buffalo Exchange employees to be a bit rude and have a "can't be bothered" kind of attitude. Not this place! They were friendly, smiley and very helpful. The buyers gave me reasons why they couldn't take my items and really consulted with each other. They told me exactly what they were looking for and why. In the end, I traded in one purse, my first item sold at a Buffalo Exchange ever! The cashier that cashed me out was also very friendly and helpful and had even more advice for me. I will definitely go back to this location to do some shopping in the future. read more

Terrible! I used to work in this business and never have I seen such horrible customer service and laziness. First a gentleman was taking out an item to look at when suddenly this girl came over looked for a few seconds and says we're not interested. What? I had ALL name brand items and not out of style. So picky and unfriendly thumbs doen read more

My review is for the awesome service I received! I went in last week with multiple boxes of clothing, just trying to see what I could get for the mix as a favor for a friend. Although I couldn't sell much since the styles weren't quite what they were looking for, the service I received was amazing!! One employee in particular, Keenan, was very helpful. Not only did he help me get my heavy boxes out of my car and into the building, but he patiently looked at each item. He was very upbeat, friendly, and personable! We had a great conversation while he examined the items, and I really appreciate his eye for fashion and how knowledgable he was of current trends. After everything was sorted, he even helped me take the remaining clothes back to my car. Very pleasant and helpful! read more

I ALWAYS come to Buffalo to sell clothes after my Spring cleaning and various closet clean-outs. I've tried other places but never get as much as I do at Buffalo. I've never walked out of here with 0 cash in hand and the best part, I usually just donate the rest of the clothes so that they're officially out of my hair! Why go straight to Goodwill when you can at least have a shot at getting a little bit of cash for your used clothes?! Even $10 makes the trip worth it. One piece of advice, sell clothes that are fitting for the upcoming season. I.e. Bring them your sundresses in Jan/Feb so that they can sell them throughout Spring and Summer. Same goes with sweaters and jeans, bring them towards the end of Summer so that they can prepare for Fall/Winter! Another pro-tip, if you can, go during the week around 10 or 11 AM, the wait is slim to none! If you try to selI on weekends, you could be there a while! I know that i'll be back after my next closet clean-out! Thanks for always being awesome, Buffalo Exhange! read more

I like to shop here. I always end up spending twice as long as I had planned in this store. Too many things to look at and I'm easy distracted. They don't usually buy much of my clothing when I try to sell back. I know they are looking for a specific look, but that's not usually why people sell their clothes- it's to get rid of them. So it would be nice if they had more of an open mind and more of a thrifty mentality. But hey- the reason I go there is for cool items so I can see both sides. I will return. They also give out a charity token for not using a plastic bag. Cool. read more

Buffalo Exchange aims to be a cool thrift store with only stuff people would actually want to buy. Although they succeeded, the prices aren't really at all close to thrift store prices. They have some unique things but I wouldn't go in there expecting to get a great deal. If you are feeling thrifty stick to Savers or Goodwill, and treat Buffalo Exchange as a regular shopping experience. read more

Found the best scarf of my LIFE here! Which I've since lost, but everytime I'm in Phoenix or Wherever there's a Buffalo Exchange I like to stop in just for fun! read more

Probably the best 2nd hand store in the valley aside from My Sisters Closet. Regardless if you are looking for a Halloween costume accessory or just a cheap winter jacket that you surely won't want to pay full price for, this is a great place. I bought my sons $140 wardrobe for Christmas here. (he picked it out if course). It was all very clean and even some things were new. read more

I almost always find something good here. Today a yoga type wrap top to wear over leggings to pilates, last time a BCBG maxi dress. Not nearly as high end as My Sister's Closet but definitely on my paper route. read more

Part of why I like Buffalo is the staff, and good selection. Sometimes it's overpriced, but I think part of that is paying for the location, so I don't mind. I can't remember her name, but one sales assistant always has over the top outfits on, she's thin but curvy like me, and a cancer, she remembered me from a two year hiatus, and has helped me many times try new and different looks that drastically added key items to my wardrobe. The people there are really great. Nice accessories and jewlery, GREAT shoes/purses, and UBER current trends in the clothing. They have sales to track, and they encourage the community by donations which is great. read more