10/20/24 Hubby's looking for "flippers"/fins for swimming…read more Nope, staff said those are only available during summer time. So we're @$$ed out hahaha. This was a quick trip. This Big 5 is located in a plaza next to Dollar Tree & a Thai restaurant, across the street from Juan Pollo. Smallish free parking lot. Onto the next sporting goods store

I came here to pick up some waterproof boots with all the rain that we've been hit with. Big 5…read moreprovides merchandise for low to mid price points, but brand variation leaves a lot to be desired The gentleman working the footwear section was really helpful with me and another shopper who was coming in from out of town also looking for footwear to deal with inclement weather. So far, the boots have held up quite nicely even when walking into some deep puddles. They've kept my feet dry which is pretty awesome. The premise itself feels dated even though it's not run down. Merchandise also feels densely packed, but then again, it's probably always been like this ever since I was a kid. Come in. Get what you need. And leave with low expectations.

If you want a bike, this location is amazing. Make sure you see Chris. He took utmost care to…read moreensure that our bike was adjusted and fitted our son perfectly. We took home a mongoose BMX bike and so happy with the results after he took time to make sure that it was perfectly fitted for our son & patiently answered questions/made adjustments & removed pegs for us. He also assisted us to pick out a helmet. Hope that the bike grows with our kiddo for many years to come thank you!

If I could give zero stars, I would…read more The customer service at this location was terrible, which explains why the store was almost empty. I drove 15 miles after being referred from another store where the staff was very helpful, but unfortunately, they did not have the item I needed. At this location, however, the employees were simply walking around or talking among themselves. When I finally got someone to assist me, he had no idea how to help and made no effort to find a solution. He just said, "We don't have it," or "I've never seen those here." At the other store, employees were at least scanning items and trying to help me find the right one. That level of effort was completely missing here. I would not recommend this location, and I will not be returning.

I came in there the other day to look for lanterns because my power was out . I was not greeted…read morewhen i walked in there ..There was a guy at the counter and i had asked him where the lanterns were. His response " I'm not clocked in yet so i can't help you.." umm what ???? that's not how you reply to a customer .Horrible customer service! if you are on the floor i think you should help a customer no matter what . i did get help from another young gentleman but first guy was SO RUDE!

I was able to go here today and I had 2 pairs of shoes on sale as usual to find. Usually when I…read moreshop here, I always find one but not the other just because they sell out quick on the sales. I showed up to get a Grey Combo pair of LA Gear Rambler Men's Running Shoes and black Denali Aletian men's outdoor shoes. Lo and behold... they had both! My prices were both on the online add as I paid $21.99 and $19.00 respectively for a total of $40.99 plus tax $3.18, grand total $44.17. Instead of $29.99 and $25.99, total $55.98 plus tax (almost $60 grand total). So I saved about $16!!! Thank you Big 5! I scored today!!! I love going to this store for my sporting and footwear needs as I used to be a Big 5 Employee over 30 years ago . By the way, PROPS to the shoehelper guy and the cashier lady Cara! Both great customer service!!! Highly recommend!

The top of the receipt and a beautiful green display reads " GOING GOING GONE!"…read more That very well should be the theme as at these prices for this variety and quality of sports shoes and clothing it is apt and a perfect fit ( having so much pun...). I had absolutely no clue as to what to expect and was pleasantly surprised to see the inside of this massive space that was maximized to the T with racks and walls stocked with merchandise. Extra wide shoes - np! Size 14, 13 & women's shoes - yes!! Nice selection. Golf shirts in brilliant colors and styles and up to a 2X - hole in one! Shorts for all in every style and color - Si! Plenty of comfortable seats and try on stations all over the floor- nice!!! No stress take your time shopping with everything spread out- indeed!! All these at fantastic prices!! ( receipt photo). My hats off to cashier Tracie who was so patient and kind. She opened a Dick's account for me and was absolutely thorough, professional and efficient. The folks in front of me had 2 carts full of shoes; I am guessing at least 36 pairs that they picked up. The great thing - there were 2 employees on the floor bringing out more shoes from the back and sticking. Loved it! It is always a beautiful thing to get 2 pairs of new kicks and a nice golf shirt for $55. Christmas cometh early for Ray Ray!!

Drove an hour from the LA area to visit this store in hopes to find a few youth items and women's…read moresports gear. Staff were very friendly and attentive. We went to find some basketballs, unfortunately this store has no ball selection for any sports. Also was looking for some youth kings gear which I didn't find at all. Prices were still high, a typical Nike sports team shirt was still $30-$40. This store did have awesome selection of women's and men's shirts and shorts. Also an awesome shoe selection. Unfortunately I left and didn't buy anything.

I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the…read morestrings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store..

This Big 5 is in the "central court" shopping center on…read more central and Philadelphia. I needed some warm weather clothes for my daughters for our upcoming trip to the local mountains. I found a coupon for here on retail me not for $10 off $60. That was enough for me to go and look for what they had. I did find suspender snow pants and boots for my 5 year old daughter. With the coupon the pants came to $24.99, not the best but not bad! Didn't see any boots for my 2 year old baby though unfortunately. I certainly do think they could have greeted me when I walked in, manager looked right past me. Also 2 cashiers were working and no one was paying attention as I waited in line. Had to just walk up myself. Not greeted at all he just began scanning. The coworkers were talking amongst themselves about the schedule or what they're going to do this weekend or something? Glad I found what I needed though so my girl won't freeze when we go to the snow.

Marcos & Danny l thank you for the above and beyond customer service today! I apologize for being…read morerude in person and on the phone. I appreciate you understanding my frustration and ignoring my rude behavior. It was not your error that had me feeling cheated. Marcos & Danny, you gentlemen are better than average, you're both awesome people! To continue the search for a resolution after I left the store and hung up on the phone says a lot about you both. Thank you for the call back and resolution to my issue. It may not have been very hard to do for you guys but, I appreciate it very much. You guys could have easily just gone on with your day and not worry about me. Thank you!

Came in today and got the best service from Danny!!! .props to him for helping me out during this…read morebusy time he wasn't rushing and was going above and beyond

Walked in owner and staff were amazing. Helped my daughter. Find a great deal on some items…read more Very engaging very customer friendly would highly recommend this place if anybody in the Claremont area! Will definitely be back! Thank you

Rude "manager". No customer service skills whatsoever. Nasty attitude. I have loved all the local…read morestores in Claremont but this is one that does not represent this city well. This was over me buying and trying to return a pair of shorts that were brand new with tags on them, still in stock in stores as well. I asked for store credit, but was very sarcastically told no. Lower than a 0 was not an option

I walked into the Sports Authentics here in Chino earlier today and was promptly greeted by…read moreAlejandra. I already knew what I was looking for which was a Justin Turner autographed MLB ball. She went back into the small warehouse where she came back with not one but three great signed balls to choose from. Even better they were all '17 World Series balls, WOW talk about selection. I ended up choosing one which looked much better than others I had seen at other Memorabilia stores. I really can't understand the bad reviews this store has received. Alejandra was very patient with me in my selection process. Perhaps the less then favorable reviews were from people having a bad day. I'm a firm believer in supporting my local businesses rather than purchase online. It's great for the local economy and keeps neighboring people employed. The parking is terrific being just seconds from the store. There are a few other things which I'm interested in so I'll make it a point to return here when I have more time. In closing I can honestly say I got a great deal on the Turner COA ball I ended up getting today. Great quality & price, you get what you pay for here. So be certain to check out this hidden gem for your sports memorabilia. Thanks again for the FIVE STAR service! Joe H

My name is John, I have been buying, trading, and getting professional framing done for years at…read moreSports Authentics.. In the greater L A area, there is not a better sports/frameshop around..Prices are fair and reasonable, and Management brings in Heavy Hitters for signings...the biggest stars on the planet. Mainly sports..I strongly recommend.

Great service place was well stocked saw things there that I had not seen since war had tons of…read moreservice items great place

Location is very easy to find, you cant miss this store. Plenty of parking out front and I LOVE…read morethis store! I always walk away with purchasing something even though i dont need anything. They have everything you need for the outdoors and for any military/tactical gear. They also have MREs to purchase. They are super friendly and i believe they have decent prices on their merchandise. I came in looking for "camping" chairs and hoping I can test them out. I found what I was looking for and a small portable lantern/flashlight. My husband went there for some shorts and pants. I always recommend this store to others who are looking for outdoor gear.

The prices were about what I would expect, the soccer balls are $25 and up and they have a big…read morebasket of them. I loved the Bible kids movie that was playing and the quiet atmosphere. The kids were interested in Ronaldo jerseys which were $50. I was glad that the gal who were worked there was on her phone because it gave us more freedom to look around without feeling like we were intruding (I brought the kids) but, I think she could've represented the business better by engaging a little, welcoming us or saying goodbye, though honestly I did appreciate not feeling pressured to buy today!

All youth soccer jerseys are fake,…read more Adidas and Nike doesn't make those youth jerseys with all those patches. He is selling kids "adidas" jersey for $110 that are replicas from china look at the quality and you can tell. I told him and he didn't deny it he just kept saying it had adidas logo